Mosley 9e ppt_ch05
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Transcript of Mosley 9e ppt_ch05
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
CHAPTER 5
DELEGATING AUTHORITY AND EMPOWERING
EMPLOYEES
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2
• Recognize the importance of delegation• Explain what is involved in the delegation
process, including authority, responsibility, and accountability• Understand the role of authority• Understand the role of power and why it is a
great motivator• Explain the role of empowerment and indicate
ways to increase empowerment
LEARNING OBJECTIVES
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• Understand why some leaders are reluctant to delegate and why employees may not welcome delegation• Know how to face adaptive challenges• Indicate ways to achieve effective delegation
and discuss the roles of various parties in achieving effective delegation• Recognize the benefits of delegation
LEARNING OBJECTIVES
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• Distributing and entrusting activities and related authority to other people • Aspects• Granting authority• Assigning duties and responsibilities• Job descriptions• Requiring accountability
• Decentralization - Extent to which authority is delegated from one level or unit of the organization to another
DELEGATION OF AUTHORITY
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• Required for an organization to function• Comes with the position • Result from delegation by a higher-level
manager• Sources• Formal theory of authority: Exists because
someone was granted it• Acceptance theory of authority: Originates
when it has been accepted by the group or individual over whom it is being exercised
ROLE OF AUTHORITY
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• Ability to influence individuals, groups, events, and decisions• Closely related to leadership• Types• Reward power - Arises from the number of
positive rewards controlled by the leader• Coercive power - Results from people’s
perceived expectation of punishment when they do not comply with the leader’s orders
POWER
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POWER
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• Ability to influence individuals, groups, events, and decisions• Best way to expand power is to share it• Highly required by effective leaders • Directed toward benefit of the organization
• Power-motivated leaders make their subordinates feel stronger
POWER
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EXHIBIT 5.1 - AUTHORITY-POWER COMBINATION
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• Granting employees authority to make key decisions within their enlarged areas of responsibility• Embraces the idea that individuals closest to
the work and to customers should make the decisions• Choosing the right people is key to operating
and sustaining a culture of empowerment
EMPOWERMENT
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• Perception that by delegating they surrender some of their power and authority• Lack of trust in others• Feel insecure• Recognize that subordinates need more
training, coaching, and experience
WHY LEADERS FAIL TO DELEGATE
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WHY EMPLOYEES MAY NOT WELCOME DELEGATION
Unclear duties and responsibilities
Fear of failure
Increased stress
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• Reframing: Examining the situation from multiple vantage points to develop a holistic picture• Helps organizations and individuals to:• Change values and behaviors • Identify new approaches and strategies
• Leadership training and development • Coaching and training - Help achieving
successful delegation, empowerment, and results
FACING ADAPTIVE CHALLENGES
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EXHIBIT 5.3 - THE EXPERIENTIAL LEARNING MODEL
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BENEFITS OF DELEGATION
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• Experiential learning• Formal theory of
authority• Job descriptions• Power• Reframing• Responsibility
IMPORTANT TERMS
• Accountability• Acceptance theory of
authority• Authority• Delegation of
authority• Empowerment