Business Report | December 2008


[contents] 12/08

36 Our guide to

local Christmas tree growers

08 Chamber NewsUpdates on events and local grand openings

14 restoriNg historyThe Rodney Hotel in downtown Lewes is open for business

By CaRoL KinsLey

16 growiNg bUsiNessaB&C expands their team, Gillis Gilkerson announces addition, Bayhealth hires new doctor and more

18 hiddeN treasUreCalypso Caterers are making meals happen on impossible deadlines

By James DieHL

20 Need a plaCe to meetour guide to great meeting places around Kent and sussex Counties

By CaRoL KinsLey

24 FiNaNCial Find out what you should do before considering that next financial move

By sam sLaBaUGH

31 marketiNg

you’re swamped. marketing is becoming more complicated, and you’re trying to do more with less. But no one seems to be using the marketing tools you create

By JayLa BoiRe

32 lewes giFt gUideKnock a few things off your

Christmas list while visiting historic

downtown Lewes

33 holiday CaleNdarGet away from the office for a

while and take the family to one

of these local holiday favorites

34 Cyber moNdaysee how cyber monday killed

black Friday

By anDRew JaCKson

42 bUsiNess liCeNses

4


Lewes, Delaware www.beebeschoolofnursing.org

The best in nursing education at Delaware’s only hospital-based nursing school. Beebe School of Nursing is the only hospital-based nursing school in Delaware—which means our nursing students have access to the most comprehensive, up-to-date clinical-based education setting possible. This optimal hands-on clinical experience also means students are better prepared for national licensure exams (NCLEX) and the rewarding career of nursing.

The choice is yours! At Beebe School of Nursing you can choose from a two-year daytime program or a three-year evening/weekend program. Students can even apply for a Beebe Medical Center scholarship.

Be prepared for the future. Find out about what it takes to become a “Beebe Nurse” and why the Beebe School of Nursing is accredited by the National League for Nursing Accrediting Commission (NLNAC). With more than 85 years of nursing education excellence, Beebe School of Nursing is the right choice to expand your options in life.

For more information call Beebe School of Nursing at 302-645-3251 or visit us at www.beebeschoolofnursing.org.

EXPAND your OPTIONS IN LIFE WITH BEEBE SCHOOL OF NURSING

Also available: Nursing Assistant Program

150 hours. For more information visit www.beebeschoolofnursing.org


from the editor

movinG Day aT moRninG sTaR

Daniel Richardson

PUBLISHERBryant Richardson

AdmInIStRAtIonCarol Richardson

EdItoRIAL dIRECtoRdaniel Richardson

ARt dIRECtoRCassie Richardson

ComPoSItIonElaine Schneider

tina ReaserRita Brex

SALESLaura Rogersdoris ShentonEmily Rantz

George BeauchampPat murphyRick Cullen

CIRCULAtIonKaren Cherrix

ContACt morning Star Publications

302-629-9788P.o. Box 1000

Seaford, dE [email protected]@mspublications.com

Focusing on the ambition and innovation that makes Delaware businesses unique.

Please recycle this magazine

Business Report

[neXT issUe]

| valentine’s Day gift guide

| Chamber Green Force

| Hidden Treasures: Delaware Renewable energy

| Find out how maryland’s move to legalize slots will affect the Delaware economy

VOl. 12 NO. 4

I want to take this opportunity to thank everyone in the busi-ness community for the kind

words and compliments we have received in response to our new glossy format. We take a lot of pride in creating our magazine and are glad that there are so many of you out there who look forward to reading it each month.

We feel that the purpose of our magazine is to find stories that inspire others to realize the dream of owning a business and to provide business men and women with the tools they need to grow their companies. Each month we strive to add more content and features that can help your busi-ness succeed. If anyone has any suggestions for what they would like to see in the Business Report, send me an email at [email protected].

I would like to share some excit-ing news that is happening here at our business, Morning Star Publi-cations. By the time this magazine comes out, we will have moved into new offices.

No longer will we be located in the Power House Gym building on

the western side of Seaford. About a month ago, we purchased a suite in the Home Team Realty building right next to the little league park.

We are now awaiting the comple-tion of renovations that we needed in order to make the offices more suitable to our needs.

Given the state of the economy, the decision to buy our own place was not an easy one. But, with the cost of rent going up and the cost of commercial real estate going down, it was becoming increas-ingly clear that purchasing new offices was the best thing to do for our business.

Next month, the Business Report will be featuring energy. During the presidential campaigns, a great deal of emphasis was put on building the new “energy economy.” I believe that economy is already being built in our state with so many new businesses offering alternative energy prod-ucts and services. Not only will our economy benefit from these companies, but our bottom lines can benefit because of the savings that come with investing in alter-native energy.

6

Worried about the

Wall Street YoYo

Attend IFI Town Hall

Meeting

Recent events in the financial market place have left many investors reeling at the volatile ups and downs. Government intervention in the financial sector of our economy is being witnessed at a pace not seen since the Great Depression. Once venerablefinancial institutions have turned to “White Knights” or government protection to avert closing their doors. And now, September account statements are starting to come in reporting portfolio declines that leave investors reeling.

We know you have questions and are looking for guidance during this period of uncertainty. To help our clients find answers and voice their concerns, we have introduced a limited series, Town Hall Meetings. Town Hall Meetings provide an opportunity where we can speak to the events in the market as we see them and hopefully address your questions.

We have reserved several morning, afternoon, and evening time slots over coming weeksand invite you to come share your concerns. Our officeis located at 135 Atlantic Ave., Millville, DE 19967 Please contact us at 302.537.8505 or email: [email protected] to schedule a time that is convenient for you.

Securities licensed associates of CAPITAL Asset Management Group Inc. are registered representatives of, and offer securities through NATIONAL PLANNING CORPORATION (NPC of America in Florida and New York) (NPC). Member FINRA/SIPC. Investment advisory licensed associates of CAPITAL Asset Management Group are investment advisor representatives of, and offer advisory services through CAPITALInvestment Advisors, Inc. A registered investment advisory firm. CAPITAL Asset Management Group, Inc./CAPITAL Investment Advisors, Inc., and NPC are separate and unrelated companies.

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chamber news Chamber phone key contact dues* members Fax

Bethany-Fenwick 539-2100 Pamela mcComas $205 825 539-9434

Delmar 846-3336 Diane Buckley $60 76

Georgetown 856-1544 Karen Duffield $150 460 856-1577

Laurel 875-9319 Connie Lewis $125 125 875-4660

Lewes 645-8073 Betsy Reamer $195 432 645-8412

milford 422-3344 Jo schmeiser $165 250 422-7503

millsboro 934-6777 Fran Bruce $150 260 934-6065

milton 684-1101 Georgia Dalzell $125 96

Rehoboth-Dewey 227-2233 Carol everhart $195 1303 227-8351

seaford 629-9690 Paula Gunson $125 340 629-0281

Central Delaware 734-7513 Judy Diogo $200 868 678-0189

Delaware state 655-7221 Bill stephano $299 2800 654-0691

* annual membership cost based on businesses with fewer than 10 employees. For Delaware state and Central Dela-ware chambers membership cost figure is for 1 - 5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

GREATER GEORGETOWNTHE

Chamber of Commerce

Visit us on the web at:www.georgetowncoc.com460 Members & Growing!

Dec. 3 - First Wed. Georgetown Economic Development Meeting 12 noon, Train Station, lunch providedDec. 3 - First Wed. Georgetown Chamber Board of Directors Meeting 4 p.m., Train StationDec. 4 - Annual Christmas “Balloon” Parade, 7 p.m.Dec. 6 - Annual Chamber Christmas Party, 6 p.m.-10 p.m. FREE to Chamber members, CHEER Dec. 10 - Second Wed. Chamber Breakfast, 7:30 a.m., The Brick Hotel “Meet & Greet” Santa. Bring a toy or food item for local non-profits

Located in the Georgetown Train Station | Mon. - Fri. 8 a.m. to 4 p.m. | [email protected] Layton Ave. PO Box1, Georgetown, DE 19947 | 302-856-1544 | fax: 302-856-1577

Linking Business with the Community ~ Join our Chamber today!

Chamber presents first cancer awareness award

united electric Supply Company received the first-ever Wendi Fox Pedicone Award for exemplifying best practices in cancer awareness in the workplace at the 2008 advocates of Hope: Raising Cancer Awareness in the Business Community Summit re-cently at Clayton hall in newark. the award was presented by delaware

State Chamber of Commerce Presi-dent James. A. Wolfe; Marta Perez, AstraZeneca Pharmaceuticals; and Wendi Pedicone’s surviving daughters andrea and Christine.

NBC News Chief Medical Editor Dr. Nancy Snyderman urged employers to offer their employees regular preven-tive cancer screenings and encourage employees to take responsibility for their health.

“health care is absolutely a re-sponsibility and a right,” said Snyder-man who discussed how preventive screenings and regular checkups can help prevent larger, more expen-sive problems, such as cancer, from developing later in life. “We consume 90 percent of health care dollars in the last year of our life. this is a broken model.”

Snyderman suggested educating americans as soon as they enter the school system about wellness and prevention.

advocates of hope was developed by a coalition of health care, business, government and cancer resource or-ganizations led by the Delaware State Chamber of Commerce to deliver information about cancer, prevention and available resources to delaware employers and their employees.

8


172nd Annual Dinner

January 12, 20094:45 p.m. - 8:30 p.m.

Chase Center on the Riverfront, Wilmington

Individuals:$205/Members

$225/Non-members

and presentation of the Josiah Marvel Cup

Delaware State Chamber of Commerce

To register, go to www.dscc.comor call (302) 655-7221

Tables of 10:$2,050/members

$2,250/non-members

Keynote Speaker

Tony ZookPresident and CEO, AstraZeneca North America

Executive Vice President Global Marketing

Owner Morgan Anderson and staff announce the grand opening of Imagine. The store, which is located at 70 Rehoboth Ave. in First Street Station, Downtown Rehoboth Beach, offers a variety of services including waxing, makeup application, personal shopping and wardrobe planning. The Rehoboth Beach-Dewey Beach Chamber of Commerce sponsored a ribbon cutting ceremony. From left are Paulette Cleaver, Creenaght; Laura Jones; Liz Croop, Imagine manager; and Kathy Davison, Comcast Spotlight. For more information, call 302-227-8000 or visit www.imaginerehoboth.com.

ribbon Cutting

9


Speller Insurance Group celebrated their ribbon cutting on Friday, Sept. 19 in their new building located at 631 Ridgley St., Suite 5 in Dover. Cutting the ribbon are Dover Mayor Carelton Carey, Representative Nancy Wagner, owners Kathy and Charlie Speller and representative donna Stone. in the back, employees, friends, family and CdCC Chamber members came out to wish them well. for more information, call 302-730-8280.

ribbon Cutting

The Bethany-Fenwick Area Chamber of Commerce recently hosted a ribbon cutting ceremony for Serendipity Quilt to celebrate its grand opening. Serendipity Quilt Shop is located on 33119 Main St. in Dagsboro and offers everything from fabric and patterns to classes for quilters. For more information, call 302-732-6304 or visit www.serendipityquiltshop.com.

ribbon Cutting

10


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Hospice CEO runs marathon to raise $7,000

As Delaware Hospice’s CEO and President, Susan D. Lloyd, RN, MSN, took a more hands-on approach — or rather “feet-on” - to fundraising when she raised more than $7,000 for the national hospice foundation and for Delaware Hospice by running the Marine Corps Marathon. An avid 5K runner, Lloyd was recruited by Stuart Lazarus as a team member for the Run To Remember Program, which Lazarus began in 2002 to honor his mother. run to remember team members receive training as they raise money to benefit the National Hos-pice foundation and a local hospice program of their choice. On Oct. 26, LLoyd joined 18,000 other runners at the starting line of the 33rd annual Marine Corps Marathon in Washing-ton, d.C.

Susan finished the race in 4 hours and 21 minutes, exceeding her goal of 4 ½ hours. Through the generosity of her supporters, she raised more than $7,000 for delaware hospice and the national hospice foundation. for more information about the run to re-member Program, visit www.runtore-member.org.

REDEFINING CONSTRUCTION

Integrated Construction Services

2 Penns Way, Ste 405 | New Castle, DE 19720 | 302-328-5920

We exist to build great things.

11


The Bethany-Fenwick Area Chamber of Commerce recently held a ribbon cutting ceremony to help Studio 26 Salon & Spa celebrate their grand opening. Studio 26 is located at 6 Town Road in Ocean View and offers everything from cuts and color to massages and facials. For more information, call 302-539-5161.

ribbon Cutting

The Bethany-Fenwick Area Chamber of Commerce (BFACC) held their first virtual ribbon cutting for Academic Connections Tutoring Service. A virtual ribbon cutting allows new home-based businesses to hold a ribbon cutting at the Chamber office. Academic Connections Tutoring Ser-vice offers one-on-one tutoring in your home for all subjects from K-12. From left are owner, Donna Duffy; owner, Patricia Howes; Lois Saraceni; Kristin Bennett; Sue Nilsson; Barbara Keyser; Maria Cook; Arlene Hauck; Jennifer Pavik; Marilyn Panagopoulos; Sue Renehan; Diane Koch; and BFACC Membership Director Carrie Subity. For more information, call 302-383-4325 or visit www.academicconnectionstutoring.com.

ribbon Cutting

“What WSFS means to us.”

“We searched for a bank withthe same commitment to

customer service that we had.And although most people areapprehensive about switching

banks, WSFS made it seamless.They truly care about your

business. I don’t think anybodycould top the level of service

that WSFS offers.”

Bob MacLeish, PresidentMegan MacLeish Glick, Controller

Lighthouse Construction

©2008 Wilmington Savings Fund Society, FSB | Member FDIC

www.wsfsbank.com

1 - 8 8 8 - W S F S B A N K

12


“What WSFS means to us.”

“We searched for a bank withthe same commitment to

customer service that we had.And although most people areapprehensive about switching

banks, WSFS made it seamless.They truly care about your

business. I don’t think anybodycould top the level of service

that WSFS offers.”

Bob MacLeish, PresidentMegan MacLeish Glick, Controller

Lighthouse Construction

©2008 Wilmington Savings Fund Society, FSB | Member FDIC

www.wsfsbank.com

1 - 8 8 8 - W S F S B A N K


By Carol Kinsley

A new conference center is now available for smaller gatherings in the heart of downtown Lewes in an establishment bearing one of the most famous family names in Dela-ware — the Hotel Rodney.

In 2006, Jim and Rachel O’Hare purchased what was then the Zwaanendael Inn, built in 1926 as the Casesar Rodney Hotel on property that had belonged to John Rodney, a cousin of Caesar Rodney, whose midnight ride to Philadelphia in 1776 to cast the deciding vote for inde-pendence is depicted on Delaware’s quarter. Unlike the rest of the build-ings on Second Street, which had been well maintained or periodically restored, as the inn passed through a series of ownership changes from the 1950s on, little was changed but the name.

Jim and Rachel O’Hare, the new co-owners with Chris Becker, who also owns nearby Jerry’s Seafood Restaurant, embarked upon a major restoration of the hotel, beginning with the name. Preserving the his-tory and charm of the building, they added contemporary updates to the hotel in both style and function. Aided by Blue Bungalow Designs, headquartered on the lower level of the same building, the O’Hares

Restoring history in Lewes

14


planned more of a handsome, trendy big-city hotel rather than the look and feel of a seaside resort. Street-side, the building is shared with the Jewelry Exchange; The Cottage, a home and hearth store; and Circa Homes, purveyor of antiques and col-lectibles. In addition, the restaurant within the building, Besme (Italian for “kiss me”), is operated separately but provides room service to Hotel Rodney guests and is accessible through the lobby.

Jim O’Hare, a lawyer and devel-oper in Baltimore, has renovated buildings in Fells Point and the Inner Harbor. He and Rachel have traveled extensively and admire well-designed guest rooms that focus on guests’ needs.

They wanted the same for their guests. Keeping the existing layout of rooms with views of the town or Delaware Bay, they modernized with flush-mounted HVAC units that didn’t require cutting into walls or window sills, flat screen TVs and even iPod charging stations. The five suites and 18 guest rooms are furnished with restored antiques and custom-up-holstered pieces using fabric milled especially for the Hotel Rodney. A local seamstress made the draper-ies. Bathrooms were redone with new sinks and toilets, mirrored walls and marble that runs from the floor up the walls of the showers.

The lobby now boasts a Brazilian hardwood, Ipe, in addition to exposed brick and the original pipes and glass block walls. White leather furniture invites guests to warm themselves by the modern fireplace with marble surround. Computers and wireless access also are available in the lobby.

A fitness room now shares the low-er level with a 775-foot conference room suitable for a meeting of four to 50, depending on seating arrange-ments. The owners are making every effort to enhance their guests’ ex-perience, and the conference area is the final step in that plan, explained Cathy Berl, hotel manager. “There isn’t a really nice, small place in Lewes, that I know of, for small meet-ings. This is in the heart of Lewes and will serve all sorts of groups.

We’re hoping eventually to team use of the conference center with guest rooms as a retreat,” Berl said.

The adjoining restaurant Besme is available for catering in the confer-ence room, but outside caterers, of course, also would be welcome.

“We can provide coffee and water and morning or afternoon snacks,” Berl said, “and we can help organize outside help.”

Rental of the room alone for up to four hours is currently priced at $50. Audio visual equipment can be ar-

ranged, and a separate entrance gives access to and from Market Street.

“We’ll have a hospitality night on the first Thursday in December,” Berl said, “when Christmas comes early to Lewes.

“We’ll have a food and refreshment center set up in the conference room with local artists’ works on display.” The public will be invited in.

An open house also is in the works for early December. For details, call Berl at (302) 645-6466.

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15


growing businessABC expands their team

Aloysius Butler & Clark (AB&C), a Delaware based, full-service marketing communications firm, is expanding with the addition of two employees.

Linda Miniscalco joins AB&C as a media supervisor bringing nearly 30 years of experience in planning, placing, and managing media campaigns. She most recently served as a media consultant in the Greater Philadelphia area. Miniscalco is a graduate of Temple University, where she earned a bachelor of arts degree in communications.

Craig Brown has joined the staff as an account executive. A recent graduate of Lebanon Valley College, Brown earned a bachelor of arts degree in English with a concentration in communications and a mi-nor in business administration. he held in-ternships in the new business and account services departments at AB&C. Brown will work on a variety of public health accounts and will help build the agency’s growing client base.

Stack joins Gillis Gilkersongillis gilkerson, inc. announces the ad-

dition of Barbara J. Stack.Stack, who has 25 years of experi-

ence, began her career as an architectural design apprentice under G. Donald Bowen of Salisbury, Md. She went on to become a senior designer, providing detailing, project and construction phase management. After 15 years of design experience, Stack began working with residential builders and general contractors to gain experience in construction project management.

Stack, who resides in Berlin, Md., is responsible for the research of new project opportunities, finding and making contacts and marketing at Gillis Gilkerson. She can be reached at 410-749-4821 or [email protected].

Dr. Conti joins BayhealthBayhealth Medical Center – Kent

general hospital announces the addition of Marisa Conti, DO to the Department of Medicine.

dr. Conti received her doctor of Osteo-pathic Medicine from University of Medi-cine and Dentistry of N.J. While there, she also completed her residency in internal medicine.

Dr. Conti is board-certified by the Ameri-can Board of Internal Medicine. She joins Bayhealth from turnersville, n.J., where she served as one of six physicians in a suburban group practice.

Dr. Conti is currently seeing patients at Southside family Practice in dover.

Frazier joins foundationAnn M. Frazier has joined the Delaware

Community foundation, Southern delaware, as a development/ad-ministrative assistant.

Frazier will as-sist donor families, nonprofit organiza-tions and prospective new donors. She will also work with the Foundation’s Youth Philanthropy Boards in Kent and Sussex Counties as well as other groups to facilitate their giving.

Frazier has over 20 years of experience as an administrative/executive assistant in the non-profit, government and private sectors. She has a bachelor of arts degree from the University of Pittsburgh in Pitts-burgh, Pa.

She resides in Millsboro with her hus-band Mark who owns a small electrical contracting company.

TAB appoints new chairman Governor Ruth Ann Minner announces

that George Fiorile, vice president and general manager of hotel operations for Dover Downs Hotel & Casino, has been appointed chairman of the tourism advi-sory Board by its members.

Fiorile brings more than 20 years of business experience in the hospitality industry. Linda Parkowski stepped down as the board’s chairwoman in August when she was appointed the state’s director of tourism. Fiorile has been engaged in Dela-ware’s tourism industry for 10 years as an executive of Dover Downs Hotel & Casino, Delaware’s largest hotel. Fiorile has held positions at Caesar’s Hotel & Casino and Trump Marina, both in Atlantic City, N.J.

Fiorile attended James Madison Uni-versity in Harrisonburg, Va., where he received his bachelor’s degree in hotel and restaurant management.

Turner receives awardWilmington Trust announces that Rita

C. Turner, executive vice president and head of the company’s Client Services department, has been selected to receive U.S. Banker magazine’s Marjorie Magner Lifetime Achievement Award.

The national award is given annually to one woman in the banking industry whose outstanding personal and profes-sional achievements over the course of her career are marked by a demonstrated ability to inspire excellence in others.

the award is named in honor of Marjorie Magner, former chair-man and CeO of Citi-group’s Global Consumer Group, and was given in conjunction with U.S. Banker’s 25 Most Powerful Women in Banking, the 25 Women to Watch, and the Top 3 Banking Teams rankings at a recent black-tie gala in New York.

Turner oversees Wilmington Trust’s banking operations; client services; risk management activities, including compli-ance with federally mandated regulatory programs; and a centralized project man-agement office.

Woodward inductedKelly Woodward was recently inducted into UPS’s Circle of Honor program, which recognizes drivers who have attained 25 years or more of accident-free driving.

Woodward works out of the UPS facility located at 15994 S. DuPont Highway, Har-rington, and provides service in the Brid-geville area. Woodward and his wife, June, live in Seaford. they have three children, Tiffany, Danielle and Kristina.

MPI welcomes StumpMercantile Processing Inc. welcomes

their newest processing broker and ac-count analyst andrew Stump. andrew is a graduate of the University of Delaware’s 2008 class and holds a BA in economics; focusing in micro and macro economic model theory. He specializes in analyzing credit card statements, implementing mer-chant credit card solutions, and also cur-rently handles office administrative work.

turnerFrazier

16


302.846.9201www.estfinancial.com

Securities and Investment Advisory services offered through H. Beck Inc., Member FINRA/SIPCEST Financial Group and H. Beck, Inc. are unafilliated entitities.

“For those who believe a bird in

hand is worth two in the bush.”

SBa encourages lenders to o¤¤er loan deferment

In response to the financial crisis, the u.S. Small Business administration is encouraging its participating 7(a) lenders and Certified Development companies to work with business borrowers to provide them with the flexibility they need to keep their businesses running.

as access to credit and capital has tightened, many businesses face increased challenges in meeting their financial obligations. This is especially true of small businesses hit hard by the recent economic slowdown that are now unable to make payroll, or purchase es-sential inventory. SBa reminds participat-ing lenders they have the authority on a case-by-case basis to extend temporary payment relief for qualifying borrowers with 7(a) and 504 loans who are strug-gling to make their payments.

If a deferment longer than three con-secutive monthly payments is needed, borrowers can work directly with their lenders.

At the same time, the SBA is asking its lenders not to broadly call borrower loans due to changing financial vari-ables, such as fluctuations in personal credit scores, declining collateral values, and reduced home equity. for more information, visit www.sba.gov.

tubby raymond coaches leadership

Despite a lifetime football coaching record of 300 wins at the university of delaware, former head coach tubby Raymond said he never won a game, and for that matter, he never lost a game either. he credited his players for his success.

“I spent my whole life worrying about winning, and now I realize that winning is just a byproduct of the things you do right,” Raymond said.

Raymond spoke to a group of busi-ness, education and community leaders who attended the delaware State Cham-ber of Commerce’s Leadership Lun-cheon Series at the University & Whist Club on nov. 7. raymond was inducted into the delaware Sports hall of fame in 1993, the u.d. athletics hall of fame in 2002 and was enshrined in the national College Football Hall of Fame in 2003.

Held quarterly, the State Chamber’s Leadership Series offers Delaware busi-ness people the opportunity to meet and learn from prominent leaders in busi-ness, politics and the community. the final Leadership Series Lunch of 2008 is scheduled for Wednesday, Dec. 3 with Colonial Parking Founder and Chairman Richard G. Hatfield at the Hotel du Pont.


hidden treasure

By James Diehl

If things had gone a little differently back in 1996, the legend of Richard Bones’ red-skinned mashed potatoes could well have reached the four cor-ners of the world – or at least the four quadrants of Washington, D.C.

if Phil graham had won the repub-lican nomination for President of the united States that year, it could have happened. Well, there was also the challenge of defeating Incumbent Bill Clinton, but that’s another issue.

the point is that the potatoes in question were a huge hit with a contend-er for the highest office in the land and could very well have made an appear-ance at 1600 Pennsylvania Ave.

“We were doing the food service at delaware tech back then and we ca-

tered all their internal functions, includ-ing this Republican fundraiser in 1996,” says Bones, who co-owns Georgetown-based Calypso Caterers with his wife, Cindy. “My wife got the chance to talk to Phil Graham (then a senator from Texas) and he said that if he became president that he would have us make our mashed potatoes at his inaugura-tion. He really liked them.”

actually better known for their chick-en salad than their potatoes, the Bones’ have been in business since 1987 when they opened the former Café Calypso in Dover, a predecessor to their highly successful catering business.

today, Ca-lypso caters more

than 1,000 events yearly. They cater small affairs like weddings, reunions and get-togethers all the way to major black-tie events.

the couple prefers as much lead time as possible when planning a job. But they’ve gained a reputation through-out much of Sussex County as being almost like “miracle workers” for their ability to switch gears and plan an event on a moment’s notice. Their record is a mind-boggling 47 minutes – that’s 47 minutes to prepare, deliver and serve a meal for 20 people several miles away.

“it was for a pharmaceutical rep-resentative who called in the morning

Home CookingIt is hard to find a job where you can work from home, especially if you’rea chef. But with three growing daughters to raise, Richard and Cindy Bones found a way to make it happen

18


and wanted to eat at noon,” remembers richard Bones. “fortunately, we were already heading toward Lewes and everything fell into place. We told them that it had to be a cold meal, then we had to steal from some prepping that we had done for another party. But we did it; we don’t say ‘no’ very often.”

richard and Cindy Bones pride themselves on the level of personal service they provide to their clients. Whether the occasion is for just a few people at a family reunion or for more than 1,300 people at return day in Georgetown, you can expect a very per-sonal touch when dealing with Calypso Caterers. it helps the customer feel relaxed and comfortable, even on those rare occasions when things go terribly wrong – as in hundreds of dollars of din-nerware crashing to the floor wrong.

“When we first started catering, a friend of ours was helping us and she dropped a whole tray of dishes and broke them,” remembers Cindy Bones. “But the party was a big success. She got a standing ovation from the bride and groom and everyone else at the reception.

“She’s still a good friend of mine and I can laugh about it now. But she said she’d never do another job for me again and I never asked her.”

to pull off more than 1,000 events in a year takes coordination, skill and orga-nization, something the Bones’ say they, fortunately, have an abundance of. it isn’t always easy, but somehow they get it done while managing a family of three girls, ages 6, 10 and 13, all adopted from China.

Most of their business is through word of mouth, though some finds their way to Calypso through a Web site cre-ated and maintained by a family friend. While most of the company’s business is in delaware, they also service clients in Maryland, southern Pennsylvania, Virginia and even southern New Jersey.

The couple is extremely busy and they like it that way, but there are a few misconceptions about their business they’re anxious to clear up.

“People like to think this is a luxury business, but it’s not,” says Cindy Bones. “We live in a microwave society and people think that if they call you at

the last minute that you should be able to take care of them.

“We have a lot of last minute calls and we really do try to take care of peo-ple, though. We don’t like to say ‘no’.”

While still operating Café Calypso in Dover, the Bones’ got their start in catering by garnering business at some of Delaware’s state parks, in particular fenwick island State Park.

their name and their reputation spread and they were later able to pick up a few state contracts, including one at none other than the state department

of health, the same department that could shut them down on a mo-ment’s notice if everything was not on the up-and-up.

“they love us so much up there than they have us cater their Christmas par-ties,” says Cindy Bones with a chuckle. “We’ve done it several times.”

now if they could only make it to the White House for a chance to serve those near-famous mashed potatoes.

Says richard Bones, “that would certainly make for an interesting evening.”

19

Wedding planners there are a-plenty, with notebooks full of halls and caterers. For large gatherings, most fire halls and some veteran’s or civil groups such as the VFW or Elks Lodge rent out their space by the day or hour. Most major hotels are happy to accom-modate a large business meeting or wedding party, particularly if attendees are coming from afar and also need overnight rooms. But if you’re trying to plan a meeting for a dozen people who want to eat a decent meal then settle in for a few hours of business, where can you turn?

There are some restaurants with a separate, private room available. Among those in Dover are the Lobby

House Restaurant at 9 E. Loocker-man Street, telephone (302) 741-2420, which has two rooms available, seating 45 and 120 guests, which can be com-bined for a larger group. The Lobby House, of course, will provide the meal, and cost varies with the menu, which can range from hors d’oeuvres to buffet to sit-down dinner. Arrangements can be made with any of the managers.

Conveniently located near the Route 13 and 113 split, at 518 South Bay Road is Sorrentino’s, where two rooms are available, providing seating for 30 or 100. Arrangements may be made with Ozlen Sen at (302) 677-1370. Or call Paul Gallo at Roma Italian Restau-rant in Dover, (302) 678-1041.

A quick check of the Internet reveals a number of restaurants on the east side of Sussex County under banquet facilities, including Fish On and The State Room in Lewes and Celsius, Just in Thyme, Northbeach and Rusty Rud-der in Rehoboth.

Several area hotels have meeting spaces. Chris Berg, director of sales and marketing for Atlantic Manage-ment, suggests a national Web site, www.eventective.com, where you can hone in not only on the state but the city that you’re interested in and get free event quotes right away.

“You submit your needs, kind of dinner, hours, room set up and so forth in a request for proposal, and they call

Need a place to meet?By Carol Kinsley


you,” Berg said. “Hotels are a bet-ter option, because they don’t close. restaurants want to close when it gets late so no more customers come in,” he added.”We have five hotels, with meeting space at each,” Berg continued. “We can, although it’s not required, provide limited food service. There’s no restaurant on any of the properties, so you can bring your own or the hotel can arrange food. Every site has an event planner or manager, someone to assist with the set up and to make sure we can meet your needs.

Berg represents Holiday Inn Express properties at Rehoboth and Bethany Beach, the atlantic inn in Millsboro, the Atlantis Inn in Rehoboth and the Hampton Inn in Easton, Md. The Bethany Beach Holiday Inn Ex-press has the largest room available,

seating 150. Berg will be happy to make arrangements for any of these sites. Call him at (302) 645-9511.

Another Web site Berg recom-mends is www.hotelplanner.com. There are 40 to 50 hotels along the coast that actively participate, he said.

At the Ramada Inn at 348 North DuPont Highway in Dover, Amina Osmani sets up arrangements for use of a banquet room that can accom-modate up to 123. “You set up and clean up,” she explained, but the hotel staff will help. however, it will cost you more. the rate depends on how much help you require, the number of hours and the number of people. tables and chairs are available. the “breakfast room” also is available after 10 a.m. It can accommodate 45 to 60 people; cost is $200. Either room requires a $100 deposit. There’s a

restaurant next door, the Flavor of India, with which arrangements can be made for catering through Tony Singh at (302) 677-0120; however, you may also choose the services of any other caterer.

The Hilton Garden Inn at 1706 North DuPont Highway in Dover has 800 square feet of meeting space which can be partitioned off for a smaller meeting. Up to 175 people can be accommodated, depending on the table set up. A full catering menu is available. to reserve a space, call Ann Brown at (302) 757-0600.

the Sheraton in dover also has a conference center with several separate rooms availabale. Call (302) 678-8500.

in Smyrna, contact Jyotika Patel at the Best Western, where conference space for up to 75 people is available

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by the hour and rates are accord-ing to the number of attendees.

Arrange your own food; there is no caterer. Call Patel at (302) 659-3635 or visit www.bestwestern.com/Smyrnainn.

the americinn across from the fairgrounds in Harrington has a large meeting room for up to 80 people available for $75 to $100 an hour, depending on the number of people and the event.

the smaller breakfast room is available after noon for groups of up to 25 for $35 an hour. They’ll even rent the pool for parties on Sunday through thursday. the use of the breakfast room is included for $200. You’ll need your own caterer. Call nancy roberts at (302) 398-3900.

a new conference room is avail-able at the rodney hotel, formerly the Zwaanendael Inn, in Lewes. Cathy Berl said the hotel will provide coffee and water, but for catering you may want to contact the Beseme restau-rant or your own favorite caterer. the center will handle groups from six to 50 at prices starting at $50. Obviously, overnight accommodations are also available. Call Berl at (302) 645-6466 or visit online at 222.hotelrodneydela-ware.com

Think outside the box! Try golf clubs or senior citizen centers. The Modern Maturity Center in Dover has rooms available which are used for arts and crafts groups, Bible study, driving courses, coin clubs and such on a regular basis. Depending on the configuration of the tables, the con-ference room holds up to 20 people. There’s a banquet room available, with a 50 person minimum. During the day groups can arrange the same lunch menu served to the seniors, or groups can bring their own food. Book well in advance with Kathy Becker at

(302) 734-1200. Be forewarned that dates are often booked a year in ad-vance and regulars get priority.

The Fraternal Order of Police Kent County Lodge #3 can be rented for up to 150 people at a cost of $300 for four to five hours. Bring your own food; there is no catering. To arrange rental, call Harry Marvel at (302) 734-3421 or (302) 670-6014.

The new Eden Hill Medical Center in dover has two conference rooms available to host community activities when not in use by tenants. Call trish Johnson at (302) 674-0600 for more information.

atop the nearby duncan Center, above the Social Security Office, is the Outlook, which has a spacious banquet hall and two smaller private rooms. erin Cooper can answer ques-tions and help plan any special event

you have in mind. Call her at (302) 674-3031.

also in dover is dover downs, where Robin Price, director of catering sales, will help you choose from any number of rooms available for parties of 15 to 1500. Costs are flexible, start-ing with a minimum of $500, including food and beverage, for the smallest room. Call (302) 857-2114. Hotel rooms are available for guests who want to stay overnight.

there are conference facilities at all campuses of del tech. the terry Campus in dover offers rooms that can accommodate groups of up to 1200 or a board room for just a dozen. The charge for the latter is $74 for a minimum of four hours, $17 for each additional hour.

Classrooms are also available when not in use. Hours are flexible, depending on the day of the week.

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22


audiovisual equipment is available for an additional fee. No catering is avail-able; arrange your meal with a list of approved caterers. to rent space, call Linda Mood at (302) 857-1427.

another educational site, part of the university of delaware, is the vird-en retreat and Conference Center at 700 Pilottown Road in Lewes, where there are not only meeting rooms for up to 120 people (200 for weddings), but 23 guest rooms for overnight. Lisa doak, event coordinator, said, “the caterer has been here 20 years; you wouldn’t want to go anywhere else.” Meeting room rental is $450 as part of a package with catering and lodging. Call (302) 645-4100.

Another quiet meeting place is the Dover Public Library, available to nonprofit organizations for meetings of up to 50 people for only for $15. Call Karen DeMarco at (302) 736-5025.

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A trip to the emergency room might not be so scary as it once was for children in western Sussex County, thanks to the new Pegeen and Samantha Brown Pedi-atric Area. The children’s treatment area at Nanticoke Memorial Hospital, Sea-ford, created in the memory of a mother and daughter who died last year within a month of each other, was unveiled to a crowd of more than 100.

Tom Brown, Pegeen’s husband and Samantha’s father, told the crowd that he and his daughter, Annie, will take great comfort in the children’s treatment area. Brown is also senior vice president for the hospital.

Annedreea Webber, critical care direc-tor at Nanticoke, said that the Brown Pe-diatric Area will mean better treatment for the children who come to the emergency department.

“Kids are not just little adults,” she said. “They need to be spoken to dif-ferently, and need to be made to feel comfortable.”

The Pegeen and Samantha Brown Pediatric Fund that paid for the new treat-ment area also pays for training for staff on how to treat children, she added.

Dr. Anthony Policastro, pediatrician with Nanticoke, said that the Brown Pe-diatric Area will be a much more pleasant place for children who come to the emer-gency department. While children with medical emergencies used to be admitted for hospital stays of up to 72 hours, new medicines and treatment methods mean that sick children can often go home after no more than 12 hours in an emergency room.

“This is an ideal location for them to wait and for us to monitor them,” said Policastro, sitting in a beach-themed children’s treatment room. “This is much

better than sitting in a cold emergency room, a much better atmosphere.”

All of the treatment rooms in the pediatric area are equipped with televi-sions, valuable, Webber said, in distract-ing young patients from needles and other tools of treatment.

There is a large plastic wagon that can be used to transport small patients from one area to another, a rocking chair for parent and child and an art cart and supplies.

A children’s play area has been set up in the emergency department waiting area, for young patients as well as for children of people who are waiting for treatment. The area, set off from the rest of the wait-ing room with safety glass, has a cush-ioned floor and large plastic toys.

Brown told the crowd that work in the

children’s treatment area is not finished. The hospital plans to redo an acute care room so that it is more child friendly and to make improvements to its nursery.

“We are still raising money,” Brown said. “As we think of other things we need to do, we will be coming back to you and asking again for your help.”

Webber presented to Brown a large paper heart, decorated by children in the Blades Elementary School kindergarten class of Melissa Wills. “Thanks for think-ing of the kids,” it said. “I am a mother of five and today, I represent all the moms and dads around Seaford,” Webber told Brown. “Thanks for this, from the bottom of our hearts. It is great security to know that if my child is hurt, I can bring him to a place that understands how to take care of a child.”

new emergency treatment center is designed with children in mindBy Lynn R. Parks

25


health report

Bayhealth Medical Center recently signed a new three-year agreement with the University of Pennsylvania Health System Division of Cardiac Surgery.

In September 2003, Bayhealth signed the first agreement with UPHS and began working together to plan policies and procedures, set up systems, and recruit and train staff. Bayhealth now operates the administratively independent cardiac surgery program with access to UPHS for specialty procedures and support.

Bayhealth cardiac surgical services provides on-site coronary artery bypass grafts and heart valve repair and replace-ment, as well as interventional cardiol-ogy services such as therapeutic cardiac catheterization and balloon angioplasty.

“Since the program started, more than 688 patients have been able to have their heart surgery – right here in the heart of Delaware,” said Bayhealth President/CEO Dennis E. Klima.

Bayhealth’s Cardiac Surgery program remains under the leadership of Chief of Cardiac Surgery John D. Mannion, M.D.

Cardiovascular Surgeon Daniel Marel-li, MD, joined Dr. Mannion at Bayhealth Cardiovascular Surgical Associates in March.

HealthGrades, the nation’s leading independent healthcare rating company, ranked Bayhealth as #1 in Delaware for Overall Cardiac Services, #1 in Delaware for Cardiac Surgery for two years in a row, #1 in Delaware for Cardiology Ser-

vices, 5-Star rated for Valve Replacement Surgery, 5-Star rated for Treatment of Heart Attack and 5-Star rated for Treat-ment of Heart Failure.

This affiliation renewal comes just weeks after the University of Pennsylva-nia Health System and Bayhealth signed a Cancer Network Clinical Affiliation Agreement that provides expanded cancer diagnosis, treatment, research and education to Delaware residents.

“Continuing our relationship with the University of Pennsylvania provides the foundation that will help us meet the future cardiovascular needs of our patients,” said Bayhealth Vice President of Operations, Southern Region Debbie Watson, FACHE.

Bayhealth signs agreement with Penn Cardiac Care

From left are Bayhealth President/CEO Dennis E. Klima; Bayhealth Cardiac Surgeon John Mannion, MD; University of Pennsylvania Medical Center Chief of the Cardiovascular Surgery Division Michael Acker, MD; Bayhealth Vice President of Operations, Southern Region Debbie Watson, FACHE; and Bayhealth Executive Vice President/COO Terry Murphy.

26


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MAKING SENSE OF INVESTING

Fritz

Hargreaves

Beebe Medical Center has honored Suzanne Fritz, BSW, discharge planner with the Case Management Department, and Jennifer Hargreaves, BA, RN, a clini-cal education specialist with the Employ-ment and Development Department. Fritz received the award for November and Hargreaves received the award for September.

As a discharge planner, Fritz spends a lot of time with patients and family mem-bers to ensure a safe discharge plan, mak-ing them aware of community resources. She has a great working relationship with customers, team members and nurses, and often writes encouraging notes to team members and buys thoughtful gifts.

In the Education and Development Department, Hargreaves represents Beebe in the Delaware Adolescent Program, Inc. (DAPI) and Cape Henlopen Health

Career Pathway. She has been a source of encouragement and support for the senior class at the Beebe School of Nursing and has coordinated successful externships. Hargreaves is willing to take on whatever challenges and projects come her way, including the internship program for 2008 that will have 30 new graduate nurses.

Beebe Medical Center’s “You Make a Difference” employee recognition program gives employees the opportunity to recognize their colleagues for outstand-ing service. Employees receive a parking space with sign/plaque for a month; $100 gift certificate to a business of their choice within Sussex County; a letter of con-gratulations and visit from Jeffrey Fried, Beebe president; their photo on a wall plaque outside of cafeteria; a special pin for their badge; and a letter to their direc-tor and department recognition.

Beebe awards two employees

HIV support groupBayhealth has begun a new

hiv Support group to provide information and support to individuals with hiv and those that are supportive of individu-als with the disease.

The group will meet the last thursday of each month from 7 to 8 p.m. Meetings will be held at the Kent General Hospital Education Building located at 208 Water St. in Dover. For

more information, contact Shila Hayden, PhD, RN at 302-430-5398.

volunteer honoredSlaughter Neck Community

action has honored local volun-teer Mary Parker for promoting cancer screening in the sur-rounding community by getting the most people screened during the past quarter. Mrs. Parker received her recogni-

tion at a recent appreciation Banquet.

Slaughter Neck Commu-nity action is in partnership with Beebe Medical Center to promote screenings for colon, cervical, breast and prostate cancers. for more information, contact Solomon Jefferson at 302-249-3567, or Cathy Ward, RN, Beebe Medical Center Cancer Screening Nurse Navi-gator, at 302-645-3169.

Nanticoke holds raffle The Look-In Glass Shoppe

at Nanticoke Memorial Hospital will raffle a Wii gaming system console that includes a Cd with five sports games, two nunchucks and two remotes (retail value $350). Tickets are on sale until Dec. 15. Tickets cost $5 each or five for $20. The drawing will be held on Dec. 15. For more information call 302-629-6611, ext. 4955.

27


Steven A. Rose, RN, MN, has been ap-pointed as president and Chief Executive Officer. Rose was previously Nanticoke’s Chief Operating Officer and Chief Nurse. Rose brings to the role extensive experi-ence in health care senior leadership and has over 34 years experience in the health care field. His experience includes nurs-ing, hospital administration, and serving as Pennsylvania’s Medical State Area Command Executive Officer of the Army National Guard.

Rose holds a Master’s Degree in Nurs-ing from Pennsylvania State University and acquired a Post-Master’s Certificate in Hospital Administration from Villanova University. Rose, along with his wife, Rosie, resides in Bridgeville.

“Steve is supported by a senior man-agement team that brings a combination of extensive experience in operations, finance, nursing, and human resources,” said Robert Boyd, chairman of the Board for Nanticoke Health Services. “Steve’s ability to positively guide the team to pro-vide the highest levels of quality care and patient satisfaction, gives me the utmost confidence in the viability of Nanticoke Memorial Hospital.”

Leadership changes also include the promotion of Thomas E. Brown, who has

been serving as Vice President, Corporate Development for the past seven years. Brown will serve as Nanticoke’s Senior Vice President. Brown holds a Master’s degree in Finance and has over 22 years of experience in Marketing and Develop-ment. He is active in the community by serving on numerous boards and associa-tions, including serving as president of the Greater Seaford Chamber of Commerce. He is also a past president of the Nanti-coke Rotary and served on the Board of Directors for the Seaford Golf and Coun-try Club. Penny L. Short, RN, BSN has been promoted to Chief Nursing Officer. Short will be responsible for providing a vision and strategic focus for nurses throughout the organization. A native of Delaware, Short has a Bachelor’s of Sci-ence in Nursing, is a registered nurse, and has over 24 years experience in the nurs-ing field. In addition to delivering hands-on nursing service to many of Nanticoke’s patients, she’s held various roles within the organization, including Joint Commis-sion Coordinator, Critical Care Services Director, and Acute Care Clinical Process Coordinator. In addition, members of Se-nior Management will assume additional responsibilities. Theresa Drye, PHR, MBA will assume more administrative duties in

addition to her current responsibility for Human Resources. Drye joined Nanticoke Health Services in 2006 and has more than 18 years of human resource, finance and operational experience. As Chief Admin-istrative Officer, Drye will oversee Food Services, Occupational Health, Labora-tory, Therapy Services, and other depart-ments. Drye has a Master’s Degree in Business Administration and a Bachelor’s Degree in Sociology and Business.

Darr Hall, CPA, responsible for Nanti-coke Health Services financial operations management, will continue to hold the position of Chief Financial Officer. Hall has more than 30 years of experience in health systems. He has worked in all aspects of hospital financial operations and diversified health care environments. Hall is a Certified Public Accountant and has a B.A. in Business Administration from the University of Tennessee.

“We’ve promoted leadership from within Nanticoke’s ranks,” said Steven A. Rose, RN, MN, Nanticoke’s newly appointed President and Chief Executive Officer, “and I am positive senior manage-ment will utilize their extensive knowl-edge of the organization to help further cement the foundation of our hospital here in our community.”

nanticoke has new senior management team

Robert Boyd, chairman of the

Board for nanticoke Health

services, announces a new

management team is in place

rose

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BIAD CONFERENCE - The Brain Injury Association of Delaware (BIAD), a non-profit organization, held their 18th annual conference in Dover on Oct. 22. More than 120 people attended the day long event, which featured speakers, discussion panels and exhibitors. Sena-tor Tom Carper spoke briefly on the importance of supporting individuals living with brain injury. BIAD expects to unveil a new website, www.biade.org, in 2009. For more information, call the BIAD Help Line at 800-411-0505 or visit www.biausa.org/Delaware/bia.htm. From left are Executive Director Esther Curtis; Vice President Howard Hitch; President Devon Dorman; Senator Tom Carper; Board Member Shammah Bermudez; Virginia Corrigan, RN, MSN (Thinkfirst/Christiana Care); and Jane Crowley, Psy.D. (A.I.duPont/Nemours).

Beebe recognizes surgeonThe board of directors of Beebe Medi-

cal Center has honored Lewes neuro-surgeon Balepur Venkataramana, MD, for saving the life of a young boy. Dr. Venkataramana’s recognition stems from an accident in July when a two-year-old child fell and hit his head. The child grew lethargic and became unresponsive, whereupon his parents brought him to the Beebe Medical Center Emergency department. a Ct scan showed that he had an acute epidural hemorrhage. Dr. Venkataramana was notified, and al-though he was not on-call, he rushed to the hospital and performed emergency surgery to remove a blood clot that had formed.

“We’ve learned from his mother that he is doing well and has resumed normal activities,” Beebe Medical Center Board Chair Janet McCarty told Board members. “We know that Dr. Venka-taramana’s quick action and selfless response made the difference in the life of this small child.”

29


Bayhealth tours facilityBayhealth oncology physicians and

leadership recently toured Penn Medi-cine’s newest facility, the $302 million Perelman Center for Advanced Medi-cine. the tour provided an opportunity to share information on the vast resources of the Penn Cancer network now avail-able to Bayhealth patients. from left are Bayhealth Medical Oncologist Kathrina Chua, MD; Bayhealth Medical Director of Radiation Oncology John Lahaniatis, MD; Bayhealth Cancer Institute Medical Director Rishi Sawhney, MD; Bayhealth Chief of the Oncology Service Line, Medical Director of Medical Oncology and Principal Investigator of the Clini-cal Trial Program Iftekhar Khan, MD: Bayhealth administrative director of Op-erations, Oncology Service Line, Donna Stinson; Penn Cancer Network Admin-istrator for Bayhealth Cindy Stern, rn, MSN, CCRP; and Richard Maughan, PhD, director, Medical Physics, Radia-tion Oncology.

Bayhealth Executive Vice President/Chief Operating Officer Terry Murphy, FACHE, received the American College of Healthcare Executives Senior-Level Healthcare Executive Regent’s Award at the Delaware Healthcare Forum, held on Oct. 28 in Dover. Deborah L. Watson, FACHE, ACHE’s regent for Delaware and Bayhealth vice president of operations, Southern Region, presented the award to Murphy. The Senior-Level Healthcare Executive Regent’s Award recognizes ACHE affiliates who are experienced in the field and have significantly contributed toward the advancement of healthcare management excellence and the achieve-ment of the goals of ACHE. Murphy was named executive vice president and chief operating officer of Bayhealth in 2002, after having served as Bayhealth’s vice

president, Southern Region. He is respon-sible for the day-to-day oversight of all operations of Kent General and Milford Memorial Hospitals. Murphy serves as a member of the Bayhealth Medical Center Board and other affiliated boards including Medical Alternative Care, Inc., and Kent Health Alliance, Inc. Murphy is a fellow of the American College of Healthcare Ex-ecutives and a member of the Healthcare Financial Management Association. He received a bachelor’s degree in biological sciences from Belmont Abby College in 1982 and a master’s degree in health ser-vices administration from George Wash-ington University in 1985. Before joining Bayhealth, Murphy served as vice presi-dent of clinical and professional Services at Southern Maryland Hospital Center in Clinton, Md.

Pictured are Deborah L. Watson, FACHE, ACHE’s regent for Delaware and Bay-health vice president of operations, South-ern Region; with Bayhealth Executive Vice President/Chief Operating Officer Terry Murphy, FACHE.

Murphy receives ACHE regent’s award

30


You’re swamped. Marketing is becoming more complicated, and you’re trying to do more with less. But no one seems to be using the marketing tools you create.

What can you do?Well, we know that results-oriented

marketing begins with meaningful com-munication. And well-intentioned mar-keters always find ways to express what their business does, how it is done, and the many reasons to use their services. “Features and benefits,” we say in the business.

In many of the communications audits we conduct, however, I wonder how these materials are received by customers and clients. A close read of brochures, ads and web sites beg the question: “What’s your point?”

As part of an overall positioning strategy, a clear “solution statement” can give your potential customers the skinny on what they need to know about how you can help them, and why they should work with your company – and no one

else. And it gets businesses well on the way to positioning for success.

Taking Your Message to the Streets: Four Steps to Success

Get your “solution statement” nailed down and you’re ready for those cus-tomers. Before you head out to sell the value of your company, think about your potential customers or clients: Who are they? What is their challenge? Does it match your solution? Consider walking through these four steps before shuffling your sales team out the door:

Who do you work for (no, not the name of your company – the types of clients or customers)? What do they

care about and what are they interested in from you? Define your target and let them know that they are who you are looking for!

What are the challenges your poten-tial customers face? Are you prepared to talk about the challenges you know they face so that they’ll be nodding and smiling in your first meeting, seeing you as their salvation? Articulate!

Do you know how your solution will meet your customer’s challenges or needs head on? Get ready to tell them exactly how and why your service is unique and will get them on the road to overcoming their business’ obstacles. Articulate examples!

What’s the value of your solution? Can you be specific with examples? “We’ve shortened sales cycle by 40% by arming the sales team with sophisticated marketing tools.” Tell them!

Jayla Boire is a marketing maven, coach and consultant. Visit her on the web at www.rightidea.net.

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The safety and security of students, faculty, staff and visitors continues to be a number one priority at Wilmington University.

The newest safety feature is a carillon warning system which broadcasts a loud tone from the bell tower at the New Castle campus.

In 2004 Wilmington University ensured all public safety officers em-ployed by the University became sworn, certified state constables. That fall, the school also implemented an emergency response team on campus and constructed emergency operation procedures to be used at times of crisis. Currently, the University uses an Emergency Alert

System to notify students, faculty, staff and visitors in the event of a crisis or weather emergency. This system sends telephone messages, text messages and emails alerts to all students, faculty and staff at all 11 Wilmington University sites.The Emergency Alert System was put to the test in May when wind gusts of up to 50 miles per hour postponed Wilmington University’s Georgetown commencement. Students, faculty and staff were warned of the extreme weather and alerted to the postponed commencement ceremony. Physical security on campus has been enhanced on campus with the addition of locking mechanisms on all building doors and locking secondary access (meaning

all doors are locked except for the main entrance) in the evening and off-peak hours.

Additionally printed copies of the Uni-versity emergency procedure guide have been mailed to all full-time faculty and staff at all sites. These emergency pro-cedure guides include what to do in case of fire, tornadoes, assaults, bomb threats, intruders, hostage situations and more.

“In the event of a true emergency, this tone from the bell tower will be activated and will be an indication to all people on campus to take shelter until the situa-tion is under control and the all-clear is sounded,” said Heather O’Connell, Vice President of Enrollment Management.

Wilmington University tests new safety feature

31


Christmas Weekendin Historic Lewes

Thursday, Dec. 4th - Sunday, Dec. 7th

Beebe Medical Center Tree LightingMerchants’ Hospitality Night

Children’s Beach House Preview, Reception, Art Show & Sale

Lewes Historical Society House TourOld Fashioned Christmas Parade

Tree Lighting & Caroling in Zwaanendael ParkTree Lighting & Caroling in Zwaanendael Park

For more information contact the Lewes Chamber of Commerce at 302-645-8073

"A Boutique Hotel in the heart of downtown Lewes"please call or visit our website for holiday specials

142 Second Street • 302.645.6466 • hotelrodneydelaware.com

Coastal Retreat & Event Destination

“Nantucket Style on the Delaware Coast”

122 Market Street • Lewes, DE302.644.3377 • 888.644.1911

www.theinnatcanalsquare.com

Great Escape Packagesavailable

Visit our web site

Visit Historic Downtown Lewes

Shop • Stay • Relax

32


CALENDAR of Holiday Events

D E C E M B E R

1Boardwalk of Lights Rehoboth Beach through Dec. 31

Hometown Christmas ParadeRehoboth Beach

4Georgetown Christmas Parade

‘The Sound of Christmas’Rehoboth Beach Theatre of the Arts

Holiday of Lights Tree Lighting Beebe Medical Center, Lewes

‘Scrooge!’DTCC, Georgetown

5Selbyville Christmas ParadeChurch Street

3rd Annual Holiday StrollDowntown Milford

CoroAllegro in Concert Smyrna Opera House 7:30 p.m. 302-653-4236

“A Christmas Carol”Possum Hall, GeorgetownDec 5, 6, 7, 12, 13, 14

Annual Festival of Trees

DTCC, Georgetown

Laurel Christmas Parade

6Millsboro Christmas Parade

Seaford Christmas Parade

Lewes Christmas Parade

Caroling in Zwaanedael ParkHistoric Lewes

Farmer’s Christmas FairDE Ag Museum, Dover

Christmas tour of Lewes

7Holiday Farmer’s Market Grove Park, Rehoboth Beach

Community Unity DinnerRehoboth Beach Convention Center

1 0Caroling on the Green Dover, 7 p.m.

11Hospitality NightDowntown Rehoboth Beach

‘Scrooge!’ Cape Henlopen’s Little Theatre Dec.11, 13 &14 302-644-3810

1 2Victorian Christmas at Ross MansionRoss Station Rd., Seaford Dec. 12-13-14 302-628-9828

1 3Holly Festival Milton Fire Hall 9 a.m. - 3 p.m.

Historic Milton Holiday House Tour

The Brandywiners ChoraleSmyrna Opera House 7:30 p.m. 302-653-4236

Governor Ruth Ann Minner’s Annual Christmas Open House Woodburn 302-739-1618

1 4‘A Christmas Carol’Smyrna Opera House 2 p.m. 302-653-4236

1 8 ‘Scrooge!’Schwartz Center, Dec. 18 - 19226 S. State St., Dover www.schwartzcenter.com302-678-5152

3 1First Night DoverDowntown Dover 3 p.m. - Midnight

33


The tradition of shopping on Black Friday has finally ended. Holiday shoppers are instead heading online

to buy the most wanted gifts on Cyber Monday. In 2008, online sales will con-tinue to increase for retailers who expect to reach over $32 billion in revenue.

How will your brick and mortar store survive this digital shift in consumer spending? Consider adding an online store to your existing retail operation and keep existing customers while increasing your market. The 2008 holiday shopping season is the perfect time to get started.

This year the holiday retail season will be closely watched. Consumers are ex-pected to spend more than $98 billion on gifts and other holiday purchases between early November and December. A large portion of that revenue will be earned by

retailers doing less work, handling less in-ventory, and earning more profits. Online retailers anticipate sales to total more than $32 billion - that amount is up 10% over 2007.

However, with an economy in tur-moil, retailers will be watching the 2008 holiday season closely for indications of declining consumer spending overall. The last decline in consumer spending in the fourth quarter was recorded in 1991, which marked the recession of the early 1990s.

Retailers taking this decline into consideration can still plan and position themselves for a profitable holiday.

Financially strapped consumers will get more creative at saving money on holiday gifts. More than ever before, shoppers are flocking to the Internet to re-search gift ideas, find significant bargains,

and locate retailers with products in stock. Shoppers have been shifting a larger amount of their purchases away from brick and mortar stores to the Internet each year.

As of 2008, over 49% of holiday gift spending among Internet users will occur online. Compare that to just 44% spent inside the walls of traditional retail stores. This holiday season will mark the first time the Web has surpassed brick and mortar stores as the preferred method for Internet users to purchase holiday gifts.

By observing the past several years, researchers found some impressive online shopping trends which emerge over the holiday season. First, the online shopping activity peaks in the last few weeks lead-ing up to Christmas. Secondly, there is a period of decreased sales which occurs immediately before Christmas. Finally,

How Cyber Monday killed Black FridayBy andrew Jackson

34


and most important of all - the majority of shopping activity occurs on Mondays and Tuesdays.

Online retailers have also noticed a shift over the past few years. The peak in online holiday shopping begins to level off on the second Monday before Christmas.

On Monday, December 11, 2006 - the busiest online shopping day - retailers witnessed shopping levels at 89 percent above average.

The tradition of Black Friday died silently with the birth of Cyber Monday.

Online holiday retail shopping remains predictable at this point in time: Mondays continue to rule as king.

Online shopping activity swells just after Thanksgiving, and continues to grow until Cyber Monday - two weeks before Christmas. Offline shopping normally sees their sales peaking over the weekend.

Peak shopping days online typically occur on Mondays and Tuesdays. Cus-tomer procrastination tends to pull the peak shopping day closer to Christmas each year, and shipping concerns push the peak day back.

So which hot ticket items can brick and mortar retailers offer online to boost sales this holiday season?

Due to conditions in the economy, 2008 will likely see consumers buy-ing more necessities than novelties and luxuries. Many shoppers will likely hunt for good deals on practical apparel and household goods.

As with past years home entertain-ment, DVDs, video games, mobile phones, books, and wines & spirits will all perform well online.

At the moment, your traditional retail store is limited by the area which you can serve.

Typically, customers are drawn from a radius of about 30 miles or less. But when your store goes online, the market you serve changes dramatically because your online store will be viewed by everyone around the world. Recent advances in credit card protection and payment pro-cessing technology give customers a sense of security. In addition, your relationship with customers improves through better service.

Shipping partners help you deliver holiday gifts from your inventory directly to your customer’s door step in record time.

Cyber Monday is quickly approach-ing, and the tradition of Black Friday is in steep decline as consumers seek better options in hard times. As retailers around the country struggle for revenue this holiday season, you are now aware of

a strategy that will help you experience significant profits. In 2008 alone there will be well over $32 billion in revenue up for grabs.

Have you outlined a plan to add an on-line store to your existing retail operation? Keep existing customers happy with the convenience of online shopping.

Expand your market to new regions and increase your profits this holiday season. Strengthen all your customer relationships through better service. The 2008 holiday shopping season is the perfect time to get started by adding your new online store.

Andrew Jackson is the owner of Poor Irishman Internet Marketing, based in Seaford, Delaware. He can be reached at 302-628-7855 or the web at www.pooririshman.com.

This January, the Morning Star

Business Report will offer helpful

insight into alternative solutions

to our growing energy needs.

Don’t miss this chance to

advertise in this edition.

Contact your sales representative today at 302.629.9788 or email [email protected]

energy

35


B & B Evergreens LLC35698 Zion Church Rd.Frankford, DE 19945302-228-3884

Bent Pine Farms22118 harbeson rd.Harbeson, DE 19951302-945-8376

Blackbird Creek Farms 920 Blackbird Landing Rd.Townsend, DE 19734302-653-0138

Candy Cane Tree Farm 11219 nancy Street Lincoln, DE 19960302-422-6041

Choptank Trees Inc 18 Blue Jay drive newark, de 19713302-369-4148

Christmas Trees from the Good Earth 3846 Mahan Corner Rd. Marydel, DE 19964302-492-3354

Coleman’s Christmas Tree Farm50 Silver Run Rd. Middletown, DE 19709302-378-1990 or 302-378-8949 Dyer’s Tree Farm 36 Lake Drive -

Moore’s Lakedover, de 19901 302-734-2111

Evergreen Farms 2826 Seven Hickories Rd. Dover, DE 19904302-734-2730

E-Z Acres 4468 Kenton Rd.Cheswold, DE 19936302-674-4383

Feldmann's Christmas Tree Farm752 Papermill Rd.newark, de 19711302-737-7034

Fischers’ Farm 3975 Leipsic Rd. dover, de 19901302-744-9786

Hickman Tree Farm 472 Massey Church Rd.Smyrna, de 19977302-653-6088

Holding's Christmas Trees 686 Grears Corner Rd. Townsend, DE 19734302-378-4836

Landis Tree Farm 28366 Johnson Lane Harbeson, DE 19951302-947-2404

Local Christmas Tree Growers

T his holiday season, support Delaware’s Christ-

mas Tree Growers and buy your tree direct from

the grower. The following, provided by the Delaware

Department of Agriculture, is a current list of grow-

ers in our area. Happy holidays from the Delaware Department of

Agriculture and Delaware’s Christmas Tree Growers.

36


Little Nook Tree Farm4693 Kenton Rd.Dover, DE 19904302-678-9944

Loblolly Acres 3893 turkey Point rd. Woodside, DE 19980 302-284-9255 McCarthy Tree Farm1061 Dutch Neck Rd.Middletown, DE 19709302-836-3171

Morgan's Tree Field20596 Cubbage Pond rd.Lincoln, DE 19960302-422-4119

Our Favorite Things1835 Halltown Rd.Hartley, DE 19953302-492-3028

Pandel’s Christmas Trees 924 Turkey Point Rd. Felton, DE 19943302-284-4904

Parsons Brothers Farm 28066 John J.

Williams HighwayMillsboro, DE 19966302-945-3064

Poynter’s Tree Farm & Christmas Shop 13480 S DuPont Hwy. Felton, DE 19943302-284-4801

Raintree Farms 1231 Dexter Corner Rd. Townsend, DE 19734302-378-4756

Ryan’s Trees - Airport Farms 6126 Milford-Harrington HighwayHarrington, DE 19952 302-398-3112

Schreppler’s Fir Tree Acres 2216 Woodlytown Rd. Magnolia, DE 19962 302-697-7396

Shady Brooke Pines253 Shady Bridge Rd.Marydel, DE 19964302-492-1722

Shelterwood Farm 179 Tuxward Rd.

Hartly, DE 19953302-492-8071 Spence’s Tree Farm 19 ruyter drive Frederica, DE 19946302-335-4460 or 302-939-3582

Sposato’s Pine Hollow Christmas Tree Farm16109 Hudson Rd. Milton, DE 19968302-644-0711

Sunnyflower Farm702 Port Pen rd.Middletown, DE 19709302-836-4568

The Brick Barn 21728 Bunting Rd. Georgetown, DE 19947302-856-7552

Turning Pointe Farm 5395 Westville Rd. Hartly, DE 19953302-492-0231

Yuletide Farm5282 Yuletide LaneMilford, DE 19963302-422-2234

If you would like more information on Christmas Tree Growers in Delaware please contact:

Jo-Ann Walston, Marketing Specialist Delaware Department of Agriculture

2320 South DuPont Highway - Dover, DE 19901E-mail: [email protected] • Phone: 302-698-4523

Turning Pointe Farm

&Evergreen Spirit Gift Shop

37


Hair Designs

Renee Dawn

Give the gift of beauty this Christmas!

GIFT CERTIFICATES

302-349-4850 • Debbi & Amber11 East Market Street

Greenwood, DE 19950

ITALIAN BUFFETTHURSDAY & FRIDAY 5 TO 9 P.M.

OPEN 7 DAYS YEAR ROUNDSERVING BREAKFAST, LUNCH & DINNER

RED HATS ALWAYS WELCOME32580 RIVER ROAD • OAK ORCHARD, DE.

302-945-3600302-945-3600“AN UNEXPECTED PLEASURE”

E M -IN G’S, IN C.

Holiday Gifts Whole Smoked Turkeys, Hams, Turkey Breast, Sauce, Cookie & Bread Baskets GIFT CARDS

Rt. 113 & 610, Bishopville, MD • 410-352-5711

www.em-ings.com 888-458-7436

Grace’s HAIR FASHIONS

Celebrating 25 YearsPerms • Color • Highlights

Manicures & Pedicures • Artificial Nails (OPI Gel)Foils • Facial Waxing

310 MAIN STREET • MILLSBORO • 302-934-6311

Shop LocalSupport small businesses

38


Tanger makes donationTanger Outlet Centers recently

donated $1,000 to the Lewes Volunteer fire department. due to the enormous growth in the area and the rising number of EMS calls, the Lewes Volunteer Fire department will increase their staff of six career medical technicians to eight, with additional emergencies handled by their volunteers. from left are Captain Bill Buckaloo, President Craig Stephens and Tanger Outlets General Manager Amy Norgate.

Photographer wins awardCertified Professional Photographer,

David Koster of Portraits In The Sand, recently won the Best Portrait of a fam-ily, a merit, a gold corner and third place in the Delaware portrait category at the Delaware Professional Photographers convention in Camp hill, Pa. the Schell family dressed in penguin costumes for their family holiday cards. this portrait also earned a blue ribbon from the Professional Photographer’s Associa-tion of Pennsylvania. a senior portrait session featuring Sam Smith of Ellicott City, Md. was awarded Folio of the Year, Best in Show, a merit, a gold corner and a Fuji Masterpiece award. Koster was the runner up for Portrait Photographer of the Year. Koster, who is a Certified Professional Photographer with the Professional Photographers Association of america, is the owner of Portraits in the Sand in rehoboth Beach.

Wilmington University participates in Sea Witch

Wilmington University – Rehoboth Beach was one of several businesses that participated in the 19th annual Sea Witch Festival in Rehoboth. Wilmington University tied first place with Cross-winds Motel and Imagine in the Sea Witch-Decorating contest. Wilmington university cheerleaders, the wildcat mascot, and university staff participated in the Sea Witch costume parade. Staff and their pets participated in the Big Dogs Pet Costume Parade. The pets showed off their very own Wilmington University doggie T-shirts made for the parade.

39


Gillis Gilkerson, Inc. of Salisbury is celebrating its 25th anniversary. The company has done over 1,000 projects on Delmarva ranging from house additions to a high rise hotel.

Palmer Gillis founded the company in 1983. As the business grew, Gillis asked Tony Gilkerson, a fellow Bennett classmate, to be a part of the business to help expand sales and handle the estimat-ing and project management portions of the business.

The business name was changed to Gillis Gilkerson, Inc. in 1989 when Gilk-erson became a partner.

Dwight Miller and J.B. Barnes joined the company in 1986.

Miller replaced Gilkerson as president in 2004 and Barnes became vice presi-dent in 2005.

The company has been instrumen-tal in the revitalization of downtown Salisbury.

Revitalization efforts began when the company purchased the Old Syna-gogue building on West Main Street in 1983.

From this building, Gillis Gilkerson created two office spaces and two apart-ments. Gillis Gilkerson occupied one of the offices for 14 years.

Other downtown renovations include the new Plaza Gateway and the Gallery Building in the early 1990's. Gillis Gilkerson also created a new modern facility to replace the down-town fire station.

Methodist Manor House in Seaford hired Gillis Gilkerson to renovate and add to their existing facility in the late 1980’s.

The company continued to work with the owners to develop and expand

the full service adult continuing care community.

The Holiday Inn at 17th Street and the Boardwalk in Ocean City is the larg-est single project completed by Gillis Gilkerson.

The new WBOC NewsPlex is one of the company’s most recently completed projects. The 11,340 square foot addition is behind the original 1953 radio station that was converted to a TV studio.

The NewsPlex contains a working newsroom, adjacent to the studio, to al-low for instant updated information.

Many of Gillis Gilkerson, Inc. large and small projects have made a difference to the communities in which they are built. “There are many ways to contribute

to the community.” said Gillis, “It may be a handicap ramp at someone’s house, a pavilion in the Salisbury Park or assis-tance for the many non-profit organiza-tions in the community. Construction is not just about the bricks and sticks. It’s about what impact the building will have to the neighborhood or community.”

“The future of the company is bright. Tony Gilkerson has retired but remains as a valued consultant. Dwight Miller and J.B. Barnes are equal partners with me.” says Gillis, “Our organization continues to recruit new associates with energy and up-to-date resources, experience and education. We continue to serve our clients on Delmarva with experience and integrity.”

Gillis Gilkerson celebrates 25 years

There’s more than one way to do business today.

40


Dover International Speedway was recognized for its 40 years of achieve-ment (1968-2008) at the 17th annual Kent County Tourism dinner on Nov. 5 at the Sheraton Dover Hotel.

Elaine Brenchley, program manager of DNREC’s First State Heritage Park of Dover, was named Kent County Tourism Person of the Year. Rick Hill, a local graphic designer, was named Kent County Tourism Volunteer of the Year.

Wayne Voshell and Zach Carter, both employees with the City of Dover’s De-partment of Parks and Recreation, were recognized for the “Unsung Heroes” award.

Brenchley has worked for the First State Heritage Park since its inception in 2004.

Under her direction, the Park concept has prospered into one of Kent County’s most successful tourism attractions.

Rick Hill was recognized for his long-time volunteer efforts with Kent County Tourism, providing many years of volunteer work on the Amish Country Bike Tour, as well as support and mar-keting assistance to the organization.

Wayne Voshell and Zach Carter were honored for their “behind the scenes” work with Kent County Tourism’s spe-cial events.

DoverinternationalSpeedwayrecognized

From left, Tim Slavin, director of Delaware Historical and Cultural Affairs (accepting the Tourism of the Year award on behalf of Elaine Brenchley); Wayne Voshell, Unsung Hero Award; Rick Hill, Kent County Tourism Volunteer of the Year Award; Zach Carter, Unsung Hero Award; Charles Salkin, director of Delaware State Parks, (also accepting the Tourism Person of the Year award on behalf of Elaine Brenchley); and Denis McGlynn, president and CEO of Delaware International Speedway, Tourism of the Year Honoree. Photo by C.M. Baker Photography

www.visitdover.com

AB&C wins marketing awardsAloysius Butler & Clark (AB&C),

one of the nation’s leading healthcare marketing agencies, earned two 2008 HealthLeaders Media Marketing Awards. AB&C won a platinum award in the Best Marketing Quality Campaign category for a freestanding insert campaign created for holy name hospital in teaneck, n.J. The agency also received a distinction in the Best Direct-to-Consumer Campaign category for a new mover direct mail piece created for St. Joseph hospital in Nashua, N.H. The HealthLeaders Media Marketing Awards program was designed to celebrate the nation’s best healthcare marketing campaigns. A panel of judges selected the winners us-ing a variety of criteria, focusing not only on the look and quality of the campaigns, but also on results. AB&C (www.a-b-c.com) is a 37-year-old communications agency established in business-to-busi-ness and consumer marketing.

ddP launches new websitethe downtown dover Partnership

(DDP) has launched a new website to

promote economic development, visita-tion, commerce and business retention for the downtown dover area at www.downtowndoverpartnership.com.

the website includes a business direc-tory that features restaurants, museums and attractions, retail stores and service businesses such as shoe repair, bicycle sales and service, and specialty shops such as bridal-wear, galleries and gifts. Merchants with websites are linked from the new downtown dover Partnership website.

“Our goal was to get the website live as quickly as possible so that we could start driving business to our merchants during the busiest quarter of the year,” said Bill Neaton, executive director of the DDP. “We know the site is basic at this point, but we wanted an online pres-ence; we consider it a work in progress,” neaton added.

in addition, special events information is available on the site, as well as infor-mation about the DDP’s next major event set for Saturday, Dec. 6 called “Home for the Holidays.” For more information about the DDP, call 302-678-2940.

41


BRIDGEvILLEDelmarva Truck Caps & Accessories;

20354 Sussex Hwy., Bridgeville; retailer-various products

East Coast Longboards LLC; 19369 Handy Rd., Bridgeville; retailer-various products

Stronghart; 105 S. Main St., Bridgeville; wholesaler-lumber & construction

CAMDENThomas and Roberts; 27 Kathleen

Ct., Camden; mercantile or collection agency

DELMARCustom Metal Crafts Inc.; 38001

Old Stage Rd., Delmar; reconciliation purpose code

Melenciano, Maria A., Tropical Glamour Hair Designs; 1 W. State St., Delmar; personal services-beautician

DOvERAbrams & Cohen; 3 Birchbrook Ct.,

Dover; mercantile or collection agencyAnygnwu Innocent, A&B Trans Inc.;

107 Jessica Lyn Dr., Dover; professional and/or personal services-unclassified

Bangkok Thai Cuisine LLC; 266 S. Dupont Hwy., Dover; retailer-restaurant

Bopyx LLC; 9 E Loockerman St., Ste. 3A-242, Dover; retailer-catalogue & mail order house

Carpets Plus Color Tile of Dover; 523 S. Red Haven Ln. Ste. 101, Dover; contractor-residential and retailer-vari-ous products

Chasteen, Samuel W., SWC Con-struction LLC; 2627 McKee Rd., Dover; contractor-residential

Chaves Contractor LLC; 430 Court St., Dover; contractor-resident

Crumbs Inc., Crumbs Restaurant; 27 W. Loockerman St., Dover; retailer-restaurant

Delaware Restaurants LP, Taco Bell Restaurant #024759; 241 S. Dupont Hwy., Dover; retailer-restaurant

DMD Construction LLC; 636 Craw-ford Ave., Dover; contractor-residential

Energy Changers Inc.; 1139 Rose Dale Ln., Dover; contractor-residential

ERC Inc.; Betsy Ross Pizza; 1008 Lafferty Ln., Dover; retailer-restaurant

Gopher U Inc.; 124 N. Kirkwood St., Dover; professional and/or personal services-unclassified

GotGourmet-FlavoredCoffee.com; 914 S. State St., Dover; retailer-food (except restaurant)

groff, Scott e., Scotts used appli-ance Sales; 14 Huntly Circle, Dover; retailer-various products

Independence P&O Inc., Indepen-dence Prosthetics-Orthonics; 200 Ban-ning St., Ste. 220, Dover; professional services-medical office

James, Michael S., Me Toyz; 7032 Key Lime Ct., Dover; retailer-various products

Lonski, Deborah, Exquisito Nutrition; 1244 Forrest Ave., Dover; retailer-vari-ous products

Lowest Price Deals LLC; 160 Greentree Dr. Ste. 101, Dover; retailer-catalogue & mail order house

Miller, Michael E., Miller Engineering; 379 Cantwell Dr., Dover; professional services

Mooks Place LLC; 131 S. Kirkwood St., Dover; personal services-barber

Murphy, Joe, LLC, Joe Murphy LLC; 130 Holmes St., Dover; contractor-residential

Redners Markets Inc.; 88 Salt Creek Dr., Dover; tobacco products retailer

Seeley, Beth A., Two Girls & a Mop; 15 Prince Ln., Dover; professional and/or personal services

Stone Cleaning Services LLC; 470 Rose Dale Ln., Dover; professional and/or personal services

Tunnell Trucking LLC; 213 Rose Bowl Rd., Dover; drayperson/mover

Ward, Karen, KC Ward Marketing; 253 Fiddlers Green, Dover; retailer-various products

Weather Tight Construction Co LLC; 948 Forrest St., Dover; contractor-residential

Wisk, Terry A., The Fish Bowl; 516 Jefferic Blvd., Ste. A, Dover; retailer-

various productsZoom Cycle; 155 Commerce Way,

Dover; retailer-various products

GEORGETOWNAntoinette Sands; 24599 Stillwa-

ter Ct., Georgetown; retailer-various products

Got Tile LLC; 25688 Styers Dr., Georgetown; contractor-residential

Maddison Express LLC, Maddison Express; 24531 Bethesda Rd., George-town; drayperson-mover

Morgan, Lori Anne, Downs Automo-tive; 21606 Park Ave., Georgetown; personal service-motor vehicle service

The Brick Hotel on the Circle; 18 The Circle, Georgetown; hotel

GREENWOODBradley and Foster Landscape,

Design LLC; 7689 Lindale Rd., Green-wood; contractor-residential

Nelson, Jennifer, Homesweet; 202 Governors Ave., Greenwood; retailer-dry goods & apparel

Skool Dayz Teen Club; 17 W. Market St., Greenwood; professional and/or personal services-unclassified

HARRINGTONOff the Chain Bike Shop, LLC; 118

Mechanic St., Harrington; retailer-vari-ous products

White, Marivic D., Vicky's Cleaning Services; 48 Yellow Wood Dr., Har-rington; professional and/or personal services-unclassified

LAuRELFlanagan, James D., Attic Fanatic

Antique Mall; 10912 County Seat Hwy., Laurel; retailer-various products

Lowe, Phillip, Lowe Enterprises; 125 Oak Lane Dr., Laurel; professional and/or personal services-unclassified

Sanabria, Beth; 106 E. Market St., Laurel; professional services-employ-ment agent

torlish, John f., east Coast auction & Appraisals; 224 W. 8th St., Laurel; auctioneer-residential

business licenses42


LEWESahorrio, Jose, Jr ahorrio Profes-

sional Services; 10 Beebe Dr., Lewes; professional and/or personal services-unclassified

ASAP Services, LLC, ASAP Clean-ing Services; 16894 Sweet Briar Rd., Lewes; professional and/or personal services

Carazzo, Albert G., 31792 Marsh Island Ave., Lewes; retailer-various products

Cumor, Jason T., Atlantic Money Saver; 32 Lakewood Dr., Lewes; adver-tising agency

Delway Contracting LLC; 5 Brittany Ln., Lewes; contractor-residential

Ennis, Harold Jr.; 22357 John Wil-liams Hwy., Lewes; professional and/or personal services-unclassified

Jaykal Custom Homes Inc.; 35842 Tarpon Dr., Lewes; contractor-residential

Jaykal Nutrition LLC, Shake It Up; 17601 Coastal Hwy., Unit 9, Lewes; personal services-distributor

Odell, James C.; 31792 Marsh Island Ave., Lewes; retailer-various products

Pacific View Builders LLC; 34673 Villa Circle Unit 306, Lewes; contractor-residential

Purplehawk's Nest LLC; 23173 Albertson Ct., Lewes; retailer-various products

Simply Country Candles; 30340 Clamshell Lane, Heron Bay, Lewes; retailer-transient

SW Studio LLC; 314 Chestnut St., Lewes; professional and/or personal services

TMC Cleaning Service LLC; 17054 N Brandt St., Unit 1206, Lewes; pro-fessional and/or personal services/unclassified

Valora, Daniel, Little Guy Construc-tion LLC; 29640 Hickory Rd., Lewes; contractor-residential

Wiedner Clinical Research Svcs.; 10 Beebe Dr., Lewes; professional and/or personal services-unclassified

MILFORDBarnett, Donna M., Donna's Garden;

206 E. Clarke Ave., Milford; retailer-various products

Beach Paws Grooming Salon; 35 Fisher Ave., Milford; professional and/or personal services

Body, Mind and Soul; 806 N. Shore Dr., Milford; professional and/or person-al services-unclassified

happy harrys inc., happy harrys #11132; 648 NW Front St., Milford; retailer-chemicals, paints & drugs and tobacco products retailer

Kimmey, Ted M. Sr., Particular Handyman; 600 New St., Milford; per-sonal services-general repairperson

Riddle, T.L.; 406B SE Front St., Mil-ford; contractor-residential

Rivera, Lorna, Antiojitos; 227 N. Re-hoboth Blvd., Milford; retailer-restaurant

Warrington Consulting; 109 W. Green Ln., Milford; professional and/or personal services-unclassified

MILLSBORODaycare by Shell Inc., Legendary

Beauty Supplies; 84 Royce Mini Mall, Millsboro; retailer-various products

Gonnelli, Cheryl, Tender Loving Care Pet Sitter; 36381 Nob Hill South, Millsboro; professional and/or personal services-unclassified

Phillips, Peggy, Ashley's Attic; 317 Main St., Millsboro; retailer-various products

S7D Hospitality, Flying Fish Saloon; Back Bay Center Rt. 24, Millsboro; retailer-restaurant

Sunrise Painting I LLC; 312 Grace St., Millsboro; contractor-residential

SEAFORDBrothers In Christ LLC; 1007 Norman

Eskridge Hwy., Seaford; contractor-residential

Cannon, Gary E., Unique Styles & Designs; 301 E. Stein Hwy., Seaford; personal services-barber

Eastern Shore Poultry Svcs.; 3 N. Point Commons, Seaford; professional and/or personal services-unclassified

and retailer-various productsFirst & Last Stop Shop; 4604 Wood-

pecker Rd., Seaford; wholesaler-any products

Garci Home Improvements LLC; 26647 Seaford Rd., Seaford; contractor-residential

WW Films Inc.; 232 N. Shore Ct., Seaford; retailer-various products

SMYRNAAquilino, Louis, LA Painting LLC;

20 N. Main St., Smyrna; contractor-resdential

Candy Time LLC; 125 E. Glenwood Ave., Smyrna; retailer-food (except restaurant)

Classy & Sassy Hair Extension LLC; 50 W. Commerce St., Smyrna; personal services-beautician

Ewell Cleaning Service; 231 E. North St., Smyrna; professional and/or per-sonal services

Fleet Air Cargo; 303 E. Pembrooke Dr., Smyrna; professional services

Game, Tymerz LLC; 552 Greens Branch Ln., Smyrna; lessor of tangible personal property

Gibbs, Carol A.; 161 Leena Ln., Smyrna; sales representative

Happy Harry's Inc., Happy Harry's #11134; 700 Jimmy Dr., Smyrna; tobacco products-retailer and retailer-chemicals, paints & drugs

hoskins, anthony, hoskins hemo Cleaning; 110 Loder Dr., Smyrna; professional and/or personal services-unclassified

JDM No. 1 Plumbing LLC; 1150 Pad-dock Rd., Smyrna; professional and/or personal services

Ken Williams; 679 Dairy Dr., Smyrna; professional services-counselor

Kofofabrics, Kofoworola Lawal; Smyrna; retailer-various products

Nelson, Shelley; SNS Services; 74 Malvern Ln., Apt. 8, Smyrna; profession-al and/or personal services-unclassified

RC Designs Lawn Care; 61 E. Con-stitution Dr., Smyrna; professional and/or personal services

43


business directoryACCOUNTANTS / BUSINESS VALUATION

Horty & Horty, P.A.Doug Phillips, Director, CPA302-730-4560Fax [email protected] n. dupont hwy.dover, de 19901

ADVERTISING

Morning Star Business ReportLaura Rogers or Doris Shenton302-629-9788Fax [email protected] Box 1000, 628 W. Stein Hwy. Seaford, de 19973

The Seaford StarBryant richardson302-629-9788Fax [email protected] PO Box 1000, 628 W. Stein hwy. Seaford, de 19973

The Laurel StarPat Murphy302-629-9788Fax [email protected] Box 1000, 628 W. Stein Hwy. Seaford, de 19973

ADMINISTRATIVE ASSISTANT

Sharen E. Hagerty CPS/CAP302-536-1445Fax [email protected] 117 William Ross LaneSeaford, de 19973

APPRAISAL SERVICES

Brady Appraisal AssociatesLillias Brady

610-876-6888Fax [email protected] Branchwood Dr.rehoboth Beach, de 19971

ARCHITECTS &ENGINEERS

A-ES ArchiTech, LLCeric a. Booththomas d. Plotts410-543-4595Fax [email protected]@aesarchitech.com110 W. Church St. Salisbury, MD 21801

George, Miles & Buhr, LLCMichelle Everngam302-628-1421Fax [email protected] High St.Seaford, de 19973

George, Miles & Buhr, LLCMichelle Everngam302-645-1944Fax [email protected] Savannah Rd., Suite 1 Lewes, DE 19958

BUSINESS & INDUSTRY STAFF DEV. TRAINING

Delaware Technical & Community CollegeAnn Del Negro Ed.D302-855-1665Fax 302-858-5457dtcc.edu/owens/[email protected]. 18 Seashore Highway Georgetown, DE 19947

S.C.O.R.E.Kent County Herb Konowitz

302-745-1315Sussex Countyed [email protected]@comcast.net

CABINETRY

u. L. Harman, Inc.delores BowlesJeff Riddleberger800-346-4887302-492-3456Fax [email protected] Box 56Marydel DE 19964

CHAMBER OF COMMERCE

Central Delaware Chamber of CommerceSandy dale302-734-7513Fax [email protected] N. DuPont Hwy.dover, de 19901

Greater Milford Chamber of CommerceJo Schmeiser302-422-3344Fax [email protected] S. Washington StreetMilford, DE 19963

Georgetown Chamber of CommerceKaren Duffield302-856-1544Fax [email protected] Layton Ave., PO Box 1 Georgetown, DE 19947

Greater Millsboro Chamber of Commercefran Bruce

302-934-6777Fax [email protected] Box 187Millsboro, DE 19966

Greater Seaford Chamber of CommercePaula gunson302-629-9690Fax [email protected] 221 High St.Seaford de 19973

Rehoboth-Dewey Chamber of CommerceCarol everhart302-227-6446800-441-1329 ext. 13Fax [email protected] Rehoboth Ave. rehoboth Beach, de 1997

COMMUNICATIONS

DCI voice SolutionsTanya Wilhelmi410-341-6200Fax [email protected] E. Main St.Salisbury, MD 21804

COMPUTERS

Fast Teksgary Schaaf302-491-8808Fax [email protected] P.O. Box 563Georgetown, DE 19947

Z-Tronix Computers & SoftwareAlan Stolzenbach302-628-9661Fax 302-628-7733

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McbeeWeb.com/[email protected] 22876 Sussex Highway, Unit 7 Seaford, de 19973

EDUCATION

university of Del. Div. of Prof. & Continuing StudiesTara Kee866-820-0238Fax [email protected] Carter Partnership Centerdel tech Owens Campus Georgetown, DE 19947

ENVIRONMENTAL

Delaware Solid Waste AuthorityWendy Pizzadili302-739-5361Fax [email protected] S. Bradford St., PO Box 455 dover, de 19903

FINANCIAL

Bank of Delmarvadonald dykes302-875-5901Fax [email protected] East Market St.Laurel, DE 19956

Del One 7 Statewide Locationsdebbie Jewell302-672-1492Fax [email protected] Beiser Blvd.Dover, DE 19904

Delaware State Police Federal Credit unionStephen Cimo302-856-3501 ext. 120

Fax [email protected] Box 800Georgetown, DE 19947

Delaware National BankJudy Johnson302-629-5400Fax 302-629-4861www.delawarenational.comjjohnson@delawarenational.comPO Box 60224488 Sussex Hwy., Suite 5Seaford, de 19973

Delaware National Bankal turchan302-875-2137Fax 302-875-7345www.delawarenational.comaturchan@delawarenational.comPO Box 9, Sussex Hwy.Laurel, DE 19956

Discover BankSherry Berman302-349-4512Fax 302-349-4578www.mydiscoverbank.comsherryberman@discoverfinancial.com502 East Market St.Greenwood, DE 19950

Seaford Federal Credit unionMary Adams302-629-7852Fax [email protected] Professional Centerrt. 13 SouthSeaford de 19973

Sussex County Federal Credit unionPaula CampbellPamela fleuette302-629-0100Fax [email protected] Box 1800, 1941 Bridgeville Hwy. Seaford, de 19973

FLAGS AND ACCESSORIES

International Flag SupplyBridget Mayer302-645-1943Fax 302-645-1943www.internationalflagsupply.combridget@internationalflagsupply.com30237 Whitehall Rd.Milton, DE 19968

FLORIST

Blossoms Inc..Sandy de Churchtheresa Pyle302-537-6001Fax [email protected] Garfield Parkway Bethany Beach, de 19930

FUNERAL SERVICES

Watson Yates Funeral HomeGary Yates302-629-8561Fax 302-629-7961Front & King St. Seaford, de 19973

GLASS

Mr. Go-GlassBruce Johnston302-629-4947Fax [email protected] North Dual Hwy.Seaford Village Shopping Ctr.Seaford, de 19973

Mr. Go-Glasstom huff302-674-3390Fax [email protected] N. DuPont Hwy.dover, de 19901

Mr. Go-Glassric ross302-645-9340Fax [email protected] Dartmouth Dr., #3Lewes, DE 19958

GRAPHIC/WEBSITE DESIGN

Dean Design/Marketing GroupJane e. dean302-674-5007877-407-9800 Lincoln, DEFax [email protected] nissley rd. Lancaster, PA 17601

Hamilton Associatesherb g.quickJocelyn K. Quick302-629-4949Fax [email protected] Box 1431 Seaford de 19973

HEALTH

Beebe Medical CenterNancy Cummings302-645-3300Fax [email protected] Savannah Rd.Lewes, DE 19958-0226

Heritage At Milford - Genesis HealthCareCheryl Stover302-422-8700Fax [email protected] South DuPont Blvd.Milford, DE 19963

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Nanticoke Health ServicesReneé Morris302-629-6611Fax [email protected] Middleford Rd.Seaford, de 19973

INSURANCE

Farnell & Gast InsuranceJoe gast, CPCu302-629-4514800-966-4514Fax [email protected] W. Stein HighwaySeaford, de 19973

Clifford Short InsuranceCliff Short302-856-7773Fax [email protected] East Market St.Georgetown, DE 19947

INTERNET SERVICE & WEB PAGE DESIGN

Delmarva Digitaltim Smith302-875-7700Fax [email protected] LaureltowneLaurel, DE 19956

LEGAL SERVICE

Sergovic and Carmean, P.A.Joan tyndall302-855-1260Fax [email protected] W.Market St.Georgetown, DE 19947

MEDICAL TRANSPORT

Lifestar AmbulanceMike Parker

800-572-9838410-546-0809Fax [email protected] S. Tower Dr.Salisbury, MD 21804

PAINTING

Beach House Coloringannamarie [email protected] Box 1093rehoboth Beach, de 19971

PAYROLL SERVICE

Payroll ProfessionalsCindi [email protected] Savannah Rd.Lewes, DE 19958

PaychexPaige Cohan800-884-2425 ext. 28648Fax [email protected] Continental Dr., Ste. 106newark, de 19713

PERSONAL CHEF

Abra…ca…dinner! LLCKris Etze302-228-6125Fax 302-945-4153dinnerNmassage.comabracadinner.comkeats1947@aol.comPO Box 142Harbeson, DE 19951

PHOTOGRAPHY

Eric Crossan Studioseric Crossan877-302-7821

Fax 877-302-7821ericcrossan.com(through website)Serving All Delmarva

PLANTS FOR ALL SEASONS

Jeff’s GreenhousesJeff Hastings302-875-3420Fax 302-875-9542Main St., Bethel, DE 19931

PORTRAITS

Portraits In The SandDave Koster302-226-9226Fax 302-226-8424PortraitsintheSand.combusinessreport@portraitsinthe-sand.com110 White Oak Rd.rehoboth Beach, de 19971

PUBLISHING

Morning Star PublicationsBryant richardson302-629-9788Fax [email protected] Box 1000 Seaford, DE 19973laurelstar.com

REAL ESTATE

Long & Foster Real Estate, Inc.Ethel M. Lewis302-227-2541 ext. 470800-462-3224Fax [email protected] rehoboth ave.rehoboth Beach, de 19971

Century 21 Mann & Sons In-Town Susan giove302-226-3770

Joe Maggio 302-841-5331 cellFax [email protected] Rehoboth Ave.rehoboth Beach, de 19971

Coldwell Banker Resort RealtySkip faust302-227-5000 office302-745-8764 cellFax [email protected] Coastal Hwyrehoboth Beach, de 19971

TATTOO STUDIO

Ancient Art Tattoo Studio,Inc.Peggi [email protected] 34410 Tenley Ct. #1Lewes, DE 19958

UTILITIES

Artesian Water CompanyGeorge Phillips302-453-6900302-684-2527800-332-5114Fax 302-453-6957Fax 302-684-5164 [email protected] Churchman’s Rd.newark, de 1970228322 Lewes Georgetown Hwy., Unit 4, Milton, DE 19965

Tidewater utilitiesgerard esposito800-523-7224302-734-7500Fax [email protected] S. Little Creek Roaddover, de 19901

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