1

Situational Leadership Modelby Paul Hersey & Ken Blanchard

Model for managing organizational diversity and management development.

Identifies 4 individual development levels. Identifies 4 leadership styles to match level needs.

Situational Leadership Styles –

consciously use both behaviors:Directive Behavior

Structured Organized Teaching/Mentoring Supervised

Supportive BehaviorOpen-endedListeningDiscussing togetherCollaborative

3 Key Management Skills

Diagnosis

Flexibility

Partnering for Performance

Competence

Commitment

Skills

Knowledge

Experience

Motivation

ConfidenceOversupervision

Undersupervision

Goals Alignment

Situational Leadership

S1

SUPP

ORT

IVE

BEHA

VIO

R

DIRECTIVE BEHAVIORlow

high

high

- High Task Directive- High Relationship Supportive Behavior

S2

- Low Task Directive- High Supportive Relationship Behavior

S3

S4

- High Task Directive- Low Supportive Relationship Behavior

- Low Task Directive- Low Supportive Relationship Behavior

FOLLOWER DEVELOPMENT READINESS

D4 D3 D2 D1

What is your primary leadership Style? (vs. Primal Leadership)

Style 1 – Directive (Commanding, Pacesetting)Style 2 – Coaching (Coaching)Style 3 – Supportive (Afiliative, Democratic)Style 4 – Delegating (Visionary)

Situational Leadership Statistics

54% of leaders use 1 style 34% of leaders use 2 styles 11% of leaders use 3 styles 1 % of leaders use all 4 styles

How many leadership styles do you practice?

The more flexible you are, the more effective you are!

Developmental Needs

D3: Capable, Cautious Performer high competence low commitment

D2: Disillusioned learner low-medium competence low commitment

D4: Self-Reliant Achiever

high competence high commitment

D1: Enthusiastic Beginner

low competence high commitment

Competence

Commitment

High

High

Low

Low

Situational Leadership Behaviors

S3/D3“SUPPORTING”

Let’s discuss, we decide

S2/D2“COACHING”

Let’s discuss, I decide

S4/D4“DELEGATING”

Let’s discuss, you decide

S1/D1“DIRECTING”

You listen, I decide

High

Hig

hLo

w

LowCompetence

Com

mitm

ent

High

Hig

hLo

w

Low Directive Behavior

Supp

ortiv

e B

ehav

ior

D1 (Enthusiastic Beginner) NeedsMentor/Trainer Clear Goals, Timelines & PrioritiesSuccess & Performance StandardsCulture & Style information - “how things work around here”Boundary, Authority and Responsibility limits Communications BenchmarksFrequent FeedbackRecognition for Performance

D2 (Disillusioned Learner) Needs

Mentor/Trainer/Coach Permission to make mistakes Explanations & Opportunities to discuss concerns More Involvement in decision making and problem

solving Encouragement & Frequent feedback (Plus other D1 list needs)

D3 (Capable, Cautious Performer) Needs

Coaching Opportunities to build confidence & commitment Removable of obstacles Opportunities to express concerns Support, encouragement & protection Recognition for performance

D4 (Self-reliant Achiever) Needs

Delegator Boss/Coach Opportunity for Initiative Variety and challenge Autonomy and authority Trust Acknowledgment of contributions Recognition for Performance

“OUTTA DA

WAY!!!”