Modernage Banking

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Modernage Banking

Facilities

Presented By : Divya Arora

7210070015


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Incorporated in August 1994 as HDFC BankLimited

Its registered office is in Mumbai.

The bank now has a wide network of over 531branches across 228 cities in India, and over athousand networked ATM's.

The group operates through four segments i.eRetail banking, Wholesale banking, Treasuryservices and Other Banking Operations.


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Major Players

Andhra Bank

Bank of Baroda

Bank of India

Canara Bank

Central Bank of India

Citibank

Deutsche Bank

HSBC

IDBI (Industrial Development Bank Of India)

Indian Bank

Indian Overseas Bank

ICICI Bank

ING Vyasya Bank


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Services provided by the Bank:-

Saving Account

Current Account

Fixed Deposit

Bill Pay

ATM 24 hours

International Debit Card

Credit Card

Net Banking

Mobile Banking

Phone Banking

Insta Alerts

Car loan

Two wheeler Loan

Home loans

Gold Loan

LAS

Loan against Property


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Main Competitors


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Swot Analysis

Strengths All services or products of HDFC Bank are available through direct banking

channels.

Free ATM, Net Banking, Mobile Banking, Phone Banking and 24 hours services.

Very easy to access and use.

A highly personalized services provided by the bank.

Weakness Unawareness about all Direct Banking Channels due to less advertisement.

Other private banks have started direct banking channels it may put some

competition to HDFC Bank in near future.


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Opportunities As Nationalized Banks and Co-operative Banks do not provide Direct

Banking services, so HDFC Bank can attract more customers.

Centralized banking makes easy for HDFC Bank to provide services to

customers.

Threats Competition from other private sector banks.

Attacks of web hackers. Personalized attention i.e. relationship banking should be reduced, thus by

creating a distance between the bank and its customers.


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Modernage Banking

It is the technology that allows customers to

do the things they would normally do at their

bank from the comfort of home with a

connection to the Internet.

Anything that would normally be done in the

bank, which is done on the Internet or

through your phone and even mobile phone,is considered E age banking.


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Advantages

Convenience

Ubiquity

Efficiency Effectiveness


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Modern Age Banking Services

View account balances, including checking,

savings, IRAs and securities

Access account history

Transfer funds between accounts

Schedule future transfers

Pay bills electronically


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Objectives of The Study

To study the level of awareness of respondentsregarding modern age banking

To identify the factors which influence the modern agebanking

To study the level of satisfaction of modern agebanking users.

To identify the problems encountered in its effectivepenetration and to suggest suitable recommendationsfor the future of modern age banking.

To identify the number of user on modern age banking.


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Research Methodology

It was a descriptive research.

Sample size was 100.

Convinience sampling technique was used. Data Collection : Primary sources

Secondary Sources

Q 1) A f HDFC


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Q.1) Are you a customer of HDFC

Bank?


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Q.2) For how long you have account

in HDFC Bank?

Q 3) A b E b ki


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Q.3) Are you aware about E banking

services provided by HDFC Bank?

Q 4) hi h f h f ll i d


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Q.4) which of the following modern age

banking facilities are you aware of?

Q 5) H h th d


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Q.5) How much you use the modern

age banking services?

Q 6) Whi h f th f ll i b fit


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Q.6) Which of the following benefit you accrue

to you while using modern age banking

service?


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Q.7) To what extent are you satisfied with your

banks modern banking services?

Q 8) Whi h f th f ll i f t


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Q.8) Which of the following factors

influence you the most to use E-banking

services?


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Q.9) What is main problem associated

with the modern banking service?


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FINDINGS OF THE STUDY

Most of the people are aware of Internet-banking,either fully or partially.

Advertisements play a major role in making peopleaware of Internet-banking.

Most of people use online services so that the can viewtheir balances transfer funds between the accounts.

As regards the benefits accruing, Time saving came outto be the major benefit followed by easy processing,inexpensive and easy fund transfer.

Insecurity seems to be a major problem in the usage ofInternet-banking which arises from the misuse andmisplacement of the card.


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Conclusion and Recommendations

The banking sector has undoubtedly been early adopter of

technology. From computerization to networking to ATMs and

now Interne-banking, banks have moved up the value chain

Today, most of the banks are dependent on computers and IT

for even basic functions.

The banks should come forward with more meaningful

advertisements and awareness campaigns to create

awareness among customers regarding Internet-banking.

. The message that all banks should convey to their customers

is: security technology is proven and safe and will never be

detrimental to their interests.


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Modernage Banking

Documents

Transcript of Modernage Banking