Modern Customer Services for Retail Banking
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Are customers loyal to your bank? 50% of customers plan to leave their bank. Will they stay with you? Sources: Federal Reserve, Ernst & Young, HDI Research, Capgemini Modern Customer Service in Retail Banking Oracle Modern Customer Service for Retail Banking Engage Customers. Empower Employees. Adapt Quickly. 1. Engage Customers: Make it easy for customers to engage with your brand 2. Empower Employees: Make it easy to service customers 3. Adapt Quickly: Easily adapt to the changing needs of your business Cross Channel Customer Service in the Cloud Start modernizing today: www.oracle.com/service 51% use mobile for banking. 44% use social. Can you serve them? 30% of customers don’t get resolution on first contact. Are your employees empowered? #1 reason customers switch banks is poor service. How fast can you improve?
Transcript of Modern Customer Services for Retail Banking
Are customers loyal to your bank?
50% of customers plan to leave their bank. Will they stay with you?
Sources: Federal Reserve, Ernst & Young, HDI Research, Capgemini
Modern Customer Service in Retail Banking
Oracle Modern Customer Service for Retail Banking
Engage Customers. Empower Employees. Adapt Quickly.
1. Engage Customers: Make it easy for customers to engage with your brand
2. Empower Employees: Make it easy to service customers
3. Adapt Quickly: Easily adapt to the changing needs of your business
Cross Channel Customer Service in the Cloud
Start modernizing today: www.oracle.com/service
51% use mobile for
banking. 44% use social. Can you serve
them?
30% of customers don’t get resolution on first contact. Are your employees
empowered?
#1 reason customers switch banks is
poor service. How fast can you
improve?
