Mitch Skyer

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Solstice Transportation Group. Mitch Skyer. President & Senior Transportation Consultant. Practice Areas Transit Operations Consulting Transit Technology IntelliTrans Management™ Reporting, Management, and Training. Tuesday, Sep. 13, 2011 11:00 AM – 12:00 PM. That title’s a mouthful…. - PowerPoint PPT Presentation

Transcript of Mitch Skyer

Page 1: Mitch Skyer
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Mitch SkyerPresident & Senior

Transportation Consultant

Solstice Transportation Group

Practice Areas Transit Operations Consulting

Transit Technology

IntelliTrans Management™ Reporting, Management, and Training

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4 WAYS TRANSIT TECHNOLOGY HELPS YOU

EFFECTIVELY MANAGE YOUR TRANSPORTATION SYSTEM

Tuesday, Sep. 13, 201111:00 AM – 12:00 PM

That title’s a mouthful…

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The Fantastic Four…

Control & Security

Planning & Design

Transit Efficiency Customer Feedback

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Tools of The Trade

GPS Routing & Dispatch

GPS/AVL TrackingDigital

Destination Signs

Passenger Counting

On Board Video

Stop Announcement

Systems

Electronic Inspection

Backup Cameras

PA Systems

Passenger Validation

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Feedback & Communications

Interactive Messaging

Rolling Internet

Smartphone Apps

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Features & Characteristics of Transit Technology

• Choices, Choices, Choices– Multiple Vendors, Various Technologies

• Options – Levels – Features– How Much is Too Much?/Feature Buzz

• Choosing The Best Solution– Focus On What Is Needed Not What Is

Available• Options & Selection Criteria

– Establish Objectives

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Control and Security

Service Performance

Employee Activity

On Vehicle Events

External Emergencies

o Vehicles Staying On Route, Speeding, Idling

o Drivers Staying Within Designated Areas

o View Passenger Activity on and Off Vehicles

o Driver Actions Such as Cell Phone Usage, Unsafe Driving Habits

o Push Information to Drivers and Passengers

o Deal with Weather, Security Lock Downs, Accidents, etc.

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Planning & Design• Capacity planning

– Passenger loads– Meaningful stops

• Rerouting– Efficient routes – can they meet frequency & headway objectives

• New Vehicle Purchases – Changing vehicles– Replacement cycles

• Grant Preparation– Data– Management Strategy Sessions

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Transit EfficiencyPassenger Informatio

n

System Efficiency

Auditing

Environment

Schedule Adherence

Information on the Fly

Vehicle Locations

Updates and Alerts

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Customer Feedback

Excellence in

Customer Service

Availability• Coverage Area• Operating Hours

• FrequencyAccessibility

• Ease of Boarding• Transferring• Ticketing

Information• Availability• Accuracy• Timeliness

Time• Travel Time• Punctuality

Customer Care• Staff Availability

• Knowledge & Behavior

Comfort• Crowding

• Cleanliness

Security• Crimes

• Accidents

Environmental• Exhaust• Noise

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Automating Customer Feedback• Consistent Format

– Questions, comments, & complaints

• Feedback Distribution– Who gets what info…

• Maintaining Comment History– Store data in accessible format

• Response Tracking & Reporting– Trends and management info

Don’t create these kinds of customers or supervisors

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Type STG101 in the body of a text

message and send

to 30364

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Transportation TriviaWho was The Godfather in Francis Ford Coppola’s 1973 movie of the same name?

A. Fred RogersB. Joey Bagadonuts

C. Vito CorleoneD. Rocky Balboa

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Transportation TriviaWho was The Godfather in Francis Ford Coppola’s 1973 movie of the same name?

A. Fred RogersB. Joey Bagadonuts

C. Vito CorleoneD. Rocky Balboa

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Transportation TriviaHow much CO2 is produced by 1 (one) gallon of gasoline?

A. 2.2 lbsB. 19.4 lbsC. 98 lbs

D. 166 lbs

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Transportation TriviaHow much CO2 is produced by 1 (one) gallon of gasoline?

A. 2.2 lbsB. 19.4 lbsC. 98 lbs

D. 166 lbs

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Transportation TriviaAs of 2008, how many passenger automobiles were registered in the US?

A. 204 MillionB. 256 MillionC. 299 MillionD. 334 Million

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Transportation TriviaAs of 2008, how many passenger automobiles were registered in the US?

A. 204 MillionB. 256 MillionC. 299 MillionD. 334 Million

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Transportation TriviaHow many metric tons of CO2 are produced by the average passenger vehicle each year?

A. 1,222 Metric TonsB. 28.9 Metric TonsC. 11.3 Metric TonsD. 5.5 Metric Tons

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Transportation TriviaHow many metric tons of CO2 are produced by the average passenger vehicle each year?

A. 1,222 Metric TonsB. 28.9 Metric TonsC. 11.3 Metric TonsD. 5.5 Metric Tons

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Q&A – Contact Info for MitchMitch Skyer

Solstice Transportation GroupOffice: 678-474-9355Cell: 404-272-9536

[email protected]

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