(Microsoft PowerPoint - Predeployment briefing \(RLO at website ...
Transcript of (Microsoft PowerPoint - Predeployment briefing \(RLO at website ...
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Pre-deployment Briefing--
Presented by
Dr. Rosalie Lo (羅淑兒博士羅淑兒博士羅淑兒博士羅淑兒博士)
Senior Clinical Psychologist (高級臨床心理學家高級臨床心理學家高級臨床心理學家高級臨床心理學家)
Certified Traumatologist (認可創傷學家認可創傷學家認可創傷學家認可創傷學家)
Corporate Clinical Psychology Services
Oasis–Center for Personal Growth & Crisis Intervention醫院管理局醫院管理局醫院管理局醫院管理局 臨床心理服務臨床心理服務臨床心理服務臨床心理服務心靈綠洲心靈綠洲心靈綠洲心靈綠洲----個人成長及危機處理中心個人成長及危機處理中心個人成長及危機處理中心個人成長及危機處理中心
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Psychological Preparedness心理準備心理準備心理準備心理準備
(B. Montgomery, 2009)
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Are You Prepared?
(你準備好了嗎你準備好了嗎你準備好了嗎你準備好了嗎?)
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To enhance understanding on stress reactions in face of
crisis (加強了解面對危機的壓力反應加強了解面對危機的壓力反應加強了解面對危機的壓力反應加強了解面對危機的壓力反應)
Tips for Stress Inoculation (預防壓力的貼示預防壓力的貼示預防壓力的貼示預防壓力的貼示)
Recommendations for managers & frontline staff
in pre-, during-, post-operation
(向主管和前線員工於行動期間及行動前後提供建議向主管和前線員工於行動期間及行動前後提供建議向主管和前線員工於行動期間及行動前後提供建議向主管和前線員工於行動期間及行動前後提供建議 )
Psychological support/ resources for HA staff
(為醫管局員工提拱的心理支援為醫管局員工提拱的心理支援為醫管局員工提拱的心理支援為醫管局員工提拱的心理支援/資源資源資源資源)
Objectives
培訓目的培訓目的培訓目的培訓目的
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Unique Aspects of Silent Disaster沉默的災難的特點沉默的災難的特點沉默的災難的特點沉默的災難的特點
Unique aspect of “Silent Disaster”, likely to increase
psychological trauma (這些特點可能會增加心理創傷這些特點可能會增加心理創傷這些特點可能會增加心理創傷這些特點可能會增加心理創傷…)
Threat (and actuality) of infection
(受感染的威脅性與現實受感染的威脅性與現實受感染的威脅性與現實受感染的威脅性與現實)
Uncertainty about the extent of exposure and nature of
health effects
(傳播程度及對健康影響的未知數傳播程度及對健康影響的未知數傳播程度及對健康影響的未知數傳播程度及對健康影響的未知數)
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No clear beginning and end to exposure
(不清楚何時開始不清楚何時開始不清楚何時開始不清楚何時開始、、、、何時結束何時結束何時結束何時結束)
Overwhelmed by no. of people seeking help and staff
infecting the disease
(承受不了承受不了承受不了承受不了因求助人數與受感染員工的數目帶來的壓力因求助人數與受感染員工的數目帶來的壓力因求助人數與受感染員工的數目帶來的壓力因求助人數與受感染員工的數目帶來的壓力)
Unique Aspects of Silent Disaster (Con’t)
沉默的災難的特點沉默的災難的特點沉默的災難的特點沉默的災難的特點 (續續續續)
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Acute anxiety due to autonomic arousal
(自主自主自主自主神經受神經受神經受神經受激發引起的急性焦慮激發引起的急性焦慮激發引起的急性焦慮激發引起的急性焦慮))))
Attribution of arousal symptoms to infection
(將過度激發的壓力反應歸因為受感染將過度激發的壓力反應歸因為受感染將過度激發的壓力反應歸因為受感染將過度激發的壓力反應歸因為受感染)
Avoidance (逃避逃避逃避逃避)
Intrusive Thoughts(侵入的思想侵入的思想侵入的思想侵入的思想)
Negative emotions (e.g. horror, anger, panic)(負面的情緒負面的情緒負面的情緒負面的情緒)
Misperceptions (e.g. magical thinking about microbes)
(扭曲的想法扭曲的想法扭曲的想法扭曲的想法)
Stress and Psychological Reactions壓力及心理反應壓力及心理反應壓力及心理反應壓力及心理反應
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Low sense of control –Feelings of helplessness and
hopelessness (低控制感低控制感低控制感低控制感─覺得無助及無望覺得無助及無望覺得無助及無望覺得無助及無望)
Social isolation (社交社交社交社交孤立孤立孤立孤立)
Pathological grief (病態性的哀傷反應病態性的哀傷反應病態性的哀傷反應病態性的哀傷反應)
Posttraumatic stress(創傷後的壓力創傷後的壓力創傷後的壓力創傷後的壓力)
Major depression (抑鬱抑鬱抑鬱抑鬱)
Somatoform disorder (身身身身心症心症心症心症)
Stress and Psychological Reactions (Con’t)
壓力及心理反應壓力及心理反應壓力及心理反應壓力及心理反應 (續續續續)
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Most people exposed to crisis have no prolonged psychological
sequelae. (Applewhite & Dickens, 1997 )
(大多數人面對危機後沒有長期的心理後遺症大多數人面對危機後沒有長期的心理後遺症大多數人面對危機後沒有長期的心理後遺症大多數人面對危機後沒有長期的心理後遺症)
High risk group (高危一族高危一族高危一族高危一族)
With previous trauma (以前的創傷經驗以前的創傷經驗以前的創傷經驗以前的創傷經驗 (e.g. SARS))
Without social support (缺乏社交支援缺乏社交支援缺乏社交支援缺乏社交支援)
First responders (Holloway, Norwood & Fullerton et al.,
1997)(最前線的員工最前線的員工最前線的員工最前線的員工 (e.g. 如急症室員工如急症室員工如急症室員工如急症室員工))
Stress and Psychological Reactions (Con’t)
壓力及心理反應壓力及心理反應壓力及心理反應壓力及心理反應 (續續續續)
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Sources of Fear / Worries (恐懼與憂慮恐懼與憂慮恐懼與憂慮恐懼與憂慮的來源的來源的來源的來源)
1. Personal Health (個人的健康個人的健康個人的健康個人的健康) 59.2%
2. Health of relatives & others (親友及其他人的健康親友及其他人的健康親友及其他人的健康親友及其他人的健康) 59.2%
3. Spread of disease (疾病疾病疾病疾病的傳播的傳播的傳播的傳播) 59.2%
4. Loss of self control & confidence (失去控制感及信心失去控制感及信心失去控制感及信心失去控制感及信心) 40.8%
5. Isolation (被被被被孤立孤立孤立孤立) 39.8%
6. Changes of job assignment (工作安排的改變工作安排的改變工作安排的改變工作安排的改變) 35.7%
Kwong, S.Y. & Mak, W.Y. (2006)
Degree of fear (恐懼恐懼恐懼恐懼的程度的程度的程度的程度) Score (分數分數分數分數): ≥≥≥≥ 6 : 71 %
Impact (影響影響影響影響)
Scale measuring their post traumatic Sx (量度創傷後量度創傷後量度創傷後量度創傷後的的的的症狀症狀症狀症狀)::::Medium to high (中至高中至高中至高中至高)─ 90%
Stressors of Staff員工的壓力因素員工的壓力因素員工的壓力因素員工的壓力因素
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Anticipate (預測)
Identify (辨識)
Manage (處理)
Australian Psychological Society
AIM Psychological Preparedness
AIM─心理準備心理準備心理準備心理準備
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Anticipate Realistically
(如實地預測如實地預測如實地預測如實地預測)
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Physical reactions(身體的反應身體的反應身體的反應身體的反應)
Emotional reactions (情緒的反應情緒的反應情緒的反應情緒的反應)
Thoughts(想法想法想法想法)
Identify your reactions認識你的反應認識你的反應認識你的反應認識你的反應
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Control
Certainty
Connectedness
Comfort
4Cs
Coping
American Psychological Society
Manage – Coping
處理處理處理處理─應對應對應對應對
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Control
Certainty
Connectedness
Comfort
4Cs
Coping
American Psychological Society
Control
控制控制控制控制
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1. Hygienic Behaviours / Infection Control Measures
(衛生防護行為或感染控制措施衛生防護行為或感染控制措施衛生防護行為或感染控制措施衛生防護行為或感染控制措施)
2. Relaxation Techniques (鬆弛技巧鬆弛技巧鬆弛技巧鬆弛技巧)
– One of the most fundamental technique to reduce tension & stress
(其中一個最基本的技巧去減低壓力其中一個最基本的技巧去減低壓力其中一個最基本的技巧去減低壓力其中一個最基本的技巧去減低壓力)
3. Daily Routine (日常程序日常程序日常程序日常程序/規律規律規律規律)
New routine (新的程序或規律新的程序或規律新的程序或規律新的程序或規律)
Control (Con’t)
控制控制控制控制 (續續續續)
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4. Stay Healthy (保持健康保持健康保持健康保持健康)
Best Defense: Healthy Body (最好的防禦最好的防禦最好的防禦最好的防禦::::健康的身體健康的身體健康的身體健康的身體)
Positive impact on thoughts and emotions���� Make better decisions
(思想及情緒的正面影響思想及情緒的正面影響思想及情緒的正面影響思想及情緒的正面影響����幫助作好的決定幫助作好的決定幫助作好的決定幫助作好的決定)
Healthy Lifestyle (健康的生活習慣健康的生活習慣健康的生活習慣健康的生活習慣)
Control (Con’t)
控制控制控制控制 (續續續續)
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Control
Certainty
Connectedness
Comfort
4Cs
Coping
American Psychological Society
Certainty 確實的把握確實的把握確實的把握確實的把握
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1. Get the Facts (了解事實了解事實了解事實了解事實)
– Credible Sources/News (可靠的資訊可靠的資訊可靠的資訊可靠的資訊)
2. Personal/ Family Plan (個人或家庭計劃個人或家庭計劃個人或家庭計劃個人或家庭計劃)
Examples:
• Quarantine (隔離隔離隔離隔離檢疫檢疫檢疫檢疫)
• Staying away from home (離開住所離開住所離開住所離開住所)
• Caring for sick family members (照顧有病的家人照顧有病的家人照顧有病的家人照顧有病的家人)
• Child care (照顧小孩照顧小孩照顧小孩照顧小孩)
• Family communication (家庭溝通家庭溝通家庭溝通家庭溝通) ……
Get your family prepared
(為你的家庭作好準備為你的家庭作好準備為你的家庭作好準備為你的家庭作好準備)
Certainty (Con’t)
確實的把握確實的把握確實的把握確實的把握 (續續續續)
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Control
Certainty
Connectedness
Comfort4Cs
Coping
Connectedness
聯繫聯繫聯繫聯繫
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Connectedness (Con’t)
聯繫聯繫聯繫聯繫 (續續續續)
1. Support & Sharing 支持與分享支持與分享支持與分享支持與分享
Social networks (社交圈子社交圈子社交圈子社交圈子)
Sense of normality ((((正常感覺正常感覺正常感覺正常感覺))))
Outlets for sharing feelings ((((情緒發洩情緒發洩情緒發洩情緒發洩))))
Relieving stress ((((減輕壓力減輕壓力減輕壓力減輕壓力))))
Communicating your needs (分享你的需要分享你的需要分享你的需要分享你的需要))))
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Connectedness (Con’t)
聯繫聯繫聯繫聯繫 (續續續續)
2. Spiritual Support 精神靈性上的支持精神靈性上的支持精神靈性上的支持精神靈性上的支持Sense of meaning (意義意義意義意義)
Positive outlook(正面的人生觀正面的人生觀正面的人生觀正面的人生觀)
Coping(積極的積極的積極的積極的應對應對應對應對)
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Connectedness (Con’t)
聯繫聯繫聯繫聯繫 (續續續續)
3. Additional Assistance 額外的支援額外的支援額外的支援額外的支援
A right, privilege (權利權利權利權利)
Standard of care (標準程度的標準程度的標準程度的標準程度的照顧照顧照顧照顧)
Fully utilize one’s resources (有效利用你的資源有效利用你的資源有效利用你的資源有效利用你的資源)
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Control
Certainty
Connectedness
Comfort
4Cs
Coping
American Psychological Society
Comfort
舒適舒適舒適舒適
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1. Nurturing your body (給予身體健康的飲食給予身體健康的飲食給予身體健康的飲食給予身體健康的飲食)
Nutrition, diet (營養營養營養營養,,,,飲食飲食飲食飲食)
2. Adequate Sleep (足夠的睡眠足夠的睡眠足夠的睡眠足夠的睡眠)
3. Timeout (暫停暫停暫停暫停,,,,歇息一回歇息一回歇息一回歇息一回)
Limit worry & agitation (減低憂慮與不安減低憂慮與不安減低憂慮與不安減低憂慮與不安)
Comfort (Con’t)
舒適舒適舒適舒適 (續續續續)
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Alcohol / Drugs
(酒精或藥物酒精或藥物酒精或藥物酒精或藥物)
CAUTION!小心小心小心小心
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Recommendations for Managers & Frontline Staff
給主管及前線員工的給主管及前線員工的給主管及前線員工的給主管及前線員工的建議建議建議建議
Pre
Operation
During
Operation
Post
Operation
Dept of Health & Human Services, USA (2008)
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Pre-Operation
行動前行動前行動前行動前
Clear role delineation (清晰地畫分員工角色清晰地畫分員工角色清晰地畫分員工角色清晰地畫分員工角色)
Establish clear chain of command / communication
mechanism (建立清楚的指揮或溝通渠道建立清楚的指揮或溝通渠道建立清楚的指揮或溝通渠道建立清楚的指揮或溝通渠道)
Knowledge of normal reactions (認識正常或異於尋常的壓力認識正常或異於尋常的壓力認識正常或異於尋常的壓力認識正常或異於尋常的壓力
反應反應反應反應)
Understand your limits (明白自己的限制明白自己的限制明白自己的限制明白自己的限制)
Be aware of one’s pre-existing stress and vulnerable factors
(注意及關顧已存在的壓力注意及關顧已存在的壓力注意及關顧已存在的壓力注意及關顧已存在的壓力)
Emergency Family Communication Plan (緊急家庭溝通計劃緊急家庭溝通計劃緊急家庭溝通計劃緊急家庭溝通計劃
(無後顧之憂無後顧之憂無後顧之憂無後顧之憂)
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Self-care (照顧自己照顧自己照顧自己照顧自己)
Pair up – BUDDY System (盡可能以兩個員工為一個盡可能以兩個員工為一個盡可能以兩個員工為一個盡可能以兩個員工為一個
行動單位行動單位行動單位行動單位)
BRIEFING and forewarning before action; update
(行動前向員工作適當的簡報和預告行動前向員工作適當的簡報和預告行動前向員工作適當的簡報和預告行動前向員工作適當的簡報和預告,,,,更新資料更新資料更新資料更新資料)
Rotate members among LOW-, MODERATE-,
HIGH-stress tasks (安排員工輪流擔任不同壓力程度的安排員工輪流擔任不同壓力程度的安排員工輪流擔任不同壓力程度的安排員工輪流擔任不同壓力程度的
工作工作工作工作 (低低低低/中中中中/高高高高) )
During Operation: Managers
給主管給主管給主管給主管::::行動期間的建議行動期間的建議行動期間的建議行動期間的建議
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During Operation: Managers (Con’t)
給主管給主管給主管給主管::::行動期間的建議行動期間的建議行動期間的建議行動期間的建議 (續續續續)
Avoid more than 12-hour shift ((((避免超過十二小時的輪班工作避免超過十二小時的輪班工作避免超過十二小時的輪班工作避免超過十二小時的輪班工作))))DAILY brief sharing session ((((每天作一個簡短的分享會每天作一個簡短的分享會每天作一個簡短的分享會每天作一個簡短的分享會))))Supportive environment ((((互相支持的環境和氣氛互相支持的環境和氣氛互相支持的環境和氣氛互相支持的環境和氣氛))))Arrange members to REST in quiet place, if possible, with
some water/ juices ���� sharing opportunity ((((安排較寧靜的環境給安排較寧靜的環境給安排較寧靜的環境給安排較寧靜的環境給員工休息員工休息員工休息員工休息 ((((可為員工準備清水或果汁可為員工準備清水或果汁可為員工準備清水或果汁可為員工準備清水或果汁,,,,讓他們有分享的機會讓他們有分享的機會讓他們有分享的機會讓他們有分享的機會))))Respite Center : Satellite Oasis
(緩緩緩緩解解解解中中中中心心心心)
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Reveal your needs (表達表達表達表達你的需要你的需要你的需要你的需要)
Communicate with team members ((((保持與保持與保持與保持與其他組其他組其他組其他組員溝通員溝通員溝通員溝通))))
Accept each other (e.g. anger) (互相接納互相接納互相接納互相接納) (e.g. 脾氣脾氣脾氣脾氣)
Keep a notebook ���� reserve your mental energy
(利用利用利用利用筆記簿寫下重筆記簿寫下重筆記簿寫下重筆記簿寫下重要資料要資料要資料要資料,,,,減低減低減低減低消耗消耗消耗消耗個人個人個人個人精精精精力力力力)
During Operation: Frontline Staff給前線員工給前線員工給前線員工給前線員工::::行動期間的建議行動期間的建議行動期間的建議行動期間的建議
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During Operation: Frontline Staff (Con’t)
給前線員工給前線員工給前線員工給前線員工::::行動期間的建議行動期間的建議行動期間的建議行動期間的建議 (續續續續)
Bring lovely belongings (e.g. family photo, lucky item)
携携携携帶一些你帶一些你帶一些你帶一些你喜歡喜歡喜歡喜歡的的的的東西東西東西東西 (如家庭如家庭如家庭如家庭合合合合照照照照 )
Know your own effective calming / relaxing method (找找找找尋一尋一尋一尋一
些有效及適些有效及適些有效及適些有效及適合合合合自己的減壓自己的減壓自己的減壓自己的減壓方方方方法法法法)
Your way to facilitate sleep (e.g. music, relaxation tape) (找找找找
尋尋尋尋屬屬屬屬於你自己的於你自己的於你自己的於你自己的方方方方法法法法去幫去幫去幫去幫助助助助睡眠睡眠睡眠睡眠 (如如如如聽音樂聽音樂聽音樂聽音樂))
Self-help statement / quote
(鼓勵鼓勵鼓勵鼓勵自己的自己的自己的自己的雋語雋語雋語雋語或正面或正面或正面或正面說話說話說話說話)
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Share your experience or emotional reactions
(與人分享自己的經驗和情緒反應與人分享自己的經驗和情緒反應與人分享自己的經驗和情緒反應與人分享自己的經驗和情緒反應)
Celebrate your success, avoid fault-finding
(彼此欣賞彼此欣賞彼此欣賞彼此欣賞,,,,慶祝和嘉許你的成功慶祝和嘉許你的成功慶祝和嘉許你的成功慶祝和嘉許你的成功,,,,避免過於挑剔避免過於挑剔避免過於挑剔避免過於挑剔)
Avoid alcohol or excessive use of drug (避免濫用酒精或藥物避免濫用酒精或藥物避免濫用酒精或藥物避免濫用酒精或藥物)
Allow yourself an adjustment period (給自己一些適應時期給自己一些適應時期給自己一些適應時期給自己一些適應時期)
Keep a normal routine (保持生活規律正常保持生活規律正常保持生活規律正常保持生活規律正常)
Join support services (e.g. debriefing group) (參與支援服務參與支援服務參與支援服務參與支援服務) (例如例如例如例如::::解說會解說會解說會解說會)
Seek professional assistance (reactions > 6 weeks)
(尋找專業支援尋找專業支援尋找專業支援尋找專業支援) (如果困擾反應超過六個星期如果困擾反應超過六個星期如果困擾反應超過六個星期如果困擾反應超過六個星期)
Post-Operation
行動後行動後行動後行動後
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「「「「心理防疫行動心理防疫行動心理防疫行動心理防疫行動」」」」
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Acute stress reaction
(急性壓力反應急性壓力反應急性壓力反應急性壓力反應)
Phone consultation
(電話諮詢電話諮詢電話諮詢電話諮詢)
Urgent appointment
(緊急預約緊急預約緊急預約緊急預約)
Individual Psychological Service 個人心理服務個人心理服務個人心理服務個人心理服務
「「「「尋求幫助尋求幫助尋求幫助尋求幫助,,,,是照顧自己的一種方法是照顧自己的一種方法是照顧自己的一種方法是照顧自己的一種方法。」。」。」。」2300 86182300 8618
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Consultation Services
for Managers/ Supervisors管理管理管理管理諮詢服務諮詢服務諮詢服務諮詢服務
To provide consultation to managers or supervisors to
facilitate them to provide appropriate support to their
subordinates提供專業意見提供專業意見提供專業意見提供專業意見,,,,協助管理和督導人員更有效地回應員工在應付疫症期協助管理和督導人員更有效地回應員工在應付疫症期協助管理和督導人員更有效地回應員工在應付疫症期協助管理和督導人員更有效地回應員工在應付疫症期間的心理及情緖需要間的心理及情緖需要間的心理及情緖需要間的心理及情緖需要2300 86182300 8618
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Self-help Resources自助資源自助資源自助資源自助資源
埃博拉埃博拉埃博拉埃博拉((((伊波拉伊波拉伊波拉伊波拉))))病病病病毒毒毒毒病病病病 防防防防疫疫疫疫心理行動心理行動心理行動心理行動 最新資訊最新資訊最新資訊最新資訊
I.I.I.I.心理心理心理心理教育教育教育教育資料資料資料資料所所所所有醫護人員有醫護人員有醫護人員有醫護人員好好好好好好好好照顧自己照顧自己照顧自己照顧自己系列系列系列系列悉悉悉悉心照顧病人心照顧病人心照顧病人心照顧病人系列系列系列系列管理管理管理管理層層層層醫護人員醫護人員醫護人員醫護人員醫護人員家醫護人員家醫護人員家醫護人員家屬屬屬屬
II. II. II. II. 服務服務服務服務資源資源資源資源心心心心靈綠洲靈綠洲靈綠洲靈綠洲醫醫醫醫院院院院緊急緊急緊急緊急事故事故事故事故支援支援支援支援小組小組小組小組社社社社區服務區服務區服務區服務資源資源資源資源
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http://www.ha.org.hk./oasis
心靈綠洲網址心靈綠洲網址心靈綠洲網址心靈綠洲網址
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Pre-incident Training事前培訓事前培訓事前培訓事前培訓
1. “Crisis Management Briefing”
2. ““““Pre-deployment Briefing”
3. “Self coping strategies in face of crisis
(Practicum)”
4. “Enhancing Workforce Resiliency” for
managers
http://www.ha.org.hk./oasishttp://www.ha.org.hk./oasis
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Emotional support
(情緒支援情緒支援情緒支援情緒支援)
Referral services
(轉介服務轉介服務轉介服務轉介服務)
Hotline services熱線服務熱線服務熱線服務熱線服務
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願你身心釋然願你身心釋然願你身心釋然願你身心釋然,,,,平和喜樂平和喜樂平和喜樂平和喜樂
願你處於安穩願你處於安穩願你處於安穩願你處於安穩,,,,不受傷害不受傷害不受傷害不受傷害
願你不受怒憤願你不受怒憤願你不受怒憤願你不受怒憤、、、、痛苦痛苦痛苦痛苦、、、、惶恐和焦灼所困惶恐和焦灼所困惶恐和焦灼所困惶恐和焦灼所困
摘自一行禪師摘自一行禪師摘自一行禪師摘自一行禪師《《《《愛打坐愛打坐愛打坐愛打坐》》》》
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