MCCB Accenture
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Transcript of MCCB Accenture
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CHAPTER - 3
INTRODUCTION
Accenture Private Ltd is a multinational management consulting, technology services, and
outsourcing company. Its incorporated headquarters are in Dublin, Republic of Ireland. It is the
world's largest consulting firm as measured by revenues and is a Fortune Global 500 company.
As of 2013, the company reported net revenues of $28.6 billion with approximately 280,000
employees, serving clients in more than 200 cities in 56 countries. Accenture has more
employees in India than any other country; in the US, it has about 40,000 employees and 35,000
located in the Philippines. Accenture's current clients include 91 of the Fortune Global 100 and
more than three-quarters of the Fortune Global 500. Since September 1, 2009 the company has
been incorporated in Ireland.
Being a service provider Accenture has been proactive in providing their clients with the
mobility and enterprise mobility solutions. Accenture has served for the clients in various
industries like Bouygues Telecom, National Geographic Kids, Post Italiane, Vodafone and
others.
Accenture is providing extensive support for the use of Bring Your Own Device (BYOD)
technologies across the enterprise. More than 115,000 smartphones and tablets already connect
to Accentures e-mail today, up from 7,000 three years ago, and this total continues to grow at a
rate of some 2,000 new devices per month.
METHODOLOGYThis data was collected on a telephonic interview with Mr. Shishir Bhatt, who is the Assistant
Manager at Accenture Services Private Ltd. working at Accenture Bangalore (Bang-4) Office.
Mr. Nilesh Khoriya, a Software Engineer working at Accenture Services Pvt. Ltd., Bangalore
(Bang-6) also cooperated to provide the required information.
White papers available from the Accenture Official Website, talking about the case studies of
their clients were also used in this report.
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ANAYLYSIS
Consider Partitioning
Mobile technology has taken a page from virtualization through the use of partitioning. By
creating a virtual barrier between personal and corporate data, Accenture ensures that users getproper access to corporate data, while still keeping personal data separate and untouched. Done
well, partitioning allows to wipe the part of the device containing corporate information when
employees leave the company or when they lose the device. Another option is application
containment, which partitions applications into separate areas (called sandboxes) so that
anything done within that area doesnt affect other facets of the device.
Create Enterprise Application Catalogs
To reduce the possibility of employees downloading applications that might contain malware orotherwise compromise the mobile device, enterprises can combine the concept of partitioning
with enterprise application catalogs. These catalogs, utilized only within the company, contain
corporate applications that have been tested and approved for corporate use and potential access
to approved public applications. Non-authorized applications means fewer support issues
stemming from unfamiliar downloads.
Designate Supported Devices
The abbreviation of BYOD is rapidly evolving in many corporations to BYOSD (bring your ownsupported device) or CYOD (choose your own device, but still from a designated list). This
involves enterprises setting clear parameters for which mobile devices theyll support. For
enterprises, this means a narrower universe of devices to support, create applications for, and
understand. Its a win-win for both, because employees still have choice, while enterprises still
have control.
Identify Development Needs
In an additional effort to place rational parameters on mobile devices, enterprises should alsoidentify how it is going to develop applications for mobile devices. By hewing to development
tools specifically tailored for the hardware itself, they can incorporate convenience and
performance capabilities. However, this requires a somewhat bifurcated development strategy,
especially if an enterprise allows devices running all operating systems. By focusing on say, two
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operating systems, enterprises can still offer choice for employees but limit the dilution of
their development resources.
Deploy Mobile Device Management (MDM).
These tools simplify the tracking of devices and components, a capability highly valuable whenan enterprise is accommodating a wide variety of devices. Most MDM systems provide the
capability to download updates to mobile devices.
Protect Secure Documents
Just as enterprises should set up application catalogs that only allow downloads from that server,
they should also set up systems that preclude employees from sending corporate data in any form
to unknown or unprotected applications or e-mail systems. This ensures corporate data cant
accidentally or intentionally be transferred to an unsafe computer, website or applicationprovider.
Deploy Mobile Application Management
Mobile application management focuses on a single mobile application by enabling the
procurement, deployment, configuration, performance monitoring, usage tracking, updating and
uninstallation of specific mobile applications. This functionality is sometimes included in other
tools such as mobile enterprise application platform, mobile consumer application platform and
mobile device management, but its also available from pure-play software vendors.
BYOD at Accenture
Accenture being one of the Fortune 500 companies does not prefer to take risk with the
confidential data of the clients available to it. They have implemented this concept but to a
certain extent.
They allow their employees to fill in their timesheets, or claim for their expenses using an in-
house built Android and iOS application, which can be installed on their device. That application
is nothing but a mere interface between an ERP-system implemented at Accenture and your
smartphone or tablet. It will let you use those internal application which cannot be accessed over
the browser of your smartphone or tablet.
Once this application is installed it will ask you to put a security lock on the device and if it is
not done then it will not configure your corporate Accenture account. Same pre-installation
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requisites are followed when your smartphone or a tablet tries to stay connected with your
official mail server.
Apart from this, Accenture avoids offering more liberty to the general employees with their
clients data on their personal devices. However, Accenture is lot more involved in terms ofCYOD
CYOD at Accenture
Accenture allows you to carry the official laptops to home, which is available in almost every
organization these days. Again this facility is available to the employees from Project to Project.
Let me explain it with the help of an example.
Employees working for Bank of America as their client will not be even allowed to carry their
cellphones or their wallets inside the bay, where they are supposed to work. Their data privacy
terms are so strict that employees serving under such kind of projects will not entertained with
the feature of Enterprise Mobility. Obstacles or compulsions like these does not give Accenture
enough freedom to implement such norm in their enterprise.
However, various BAs (Business Analysts) and Consultants who are in direct touch with the
clients are allowed to carry a laptop and iPad, which will be used by them to understand the
business of the client, record the requirements of the project and to get in touch with the off-
shore team via Accenture Internal Video Communication Portal.
These iPads come pre-installed with a set of restrictions, wherein any normal user will not be
able to install or uninstall any application. Moreover, there will a set of applications for various
Accenture internet portals which he needs to access. This kind of provision is available for BAs
though out any project irrespective of what the data security terms are because BA or consultants
are not given any access to the raw data from clients. Such raw data has a different channel to
travel through and reach directly to the secured teams at Accenture.
INSIGHTSAccenture cant really delve itself into this technology completely because it is in a service
industry and it will have to work accord to the needs of client. For them, clients data privacy is
really important.
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However, Accenture can and it is working towards fulfilling the needs of their client by helping
them to include Enterprise Mobility into their premises. Recently Accenture helped Vodafone
shooting up their sales figures by helping their sales force management module to be integrated
over Enterprise Mobility.
BYOD has done it for many companies in the past and it can also help Accenture to cut down the
cost on hardware implementation at office. Moreover, the promptness in data access will speed
up their projects and issue handling, in short the employees will be able to access their official
data all the time.
CONCLUSIONEnterprise Mobility will always exist with huge limitation in the companies under service sector.
The BYOD trend is so strong that for many companies, it may not be a matter of if but ofwhen, and the answer could be sooner than anyone imagines. Companies face a d ecision: find
techniques to securely allow BYOD, or let devices proliferate and face the consequences.
Currently, most BYOD usage will be incremental, with users adding personal devices to their
corporate-supplied tools. Eventually, the BYOD trend is projected to become substitution,
because that is where the savings are. Just as companies do not buy business clothing for most of
their employees, there may well come a time when corporations will not buy technology devices
either.