“On Demand IT Solutions”

Euro Consulting EMEAMaximo • Solutions

United KingdomEuro Consulting EMEA Head Office, 23 Blair Street, Edinburgh, EH1 1QR, UK

NetherlandsEuro Consulting, EMEA, Leeuwerikplein 101, 144HZ, Purmerend, Holland

MaltaEuro Consulting EMEA, 104 Old College Street, Sliema, SLM 1377, Malta, EU

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Euro Consulting EMEA • Introduction • About Us

Managing Assets

Strategic Asset & Service Management

ITSM • Asset Management

TSRM • Tivoli Service Request Manager

Industry Solutions for Government

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Industry Solutions • Oil & Gas

Industry Solutions • Service Providers

Industry Solutions • Transportation

Industry Solutions • Utilities

Spatial Asset Management

Maximo Space Management for Facilities

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IBM Maximo Everyplace

Our Clients & Consulting Partners

Contact Us

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Contents

Euro Consulting EMEA focuses exclusively on the success of companies deploying enterprise

Applications and technology.

Our experts deliver on Euro Consulting’s commitment: to ensure that you benefit from a trusted lifetime partnership with Euro consulting and to help you achieve your business goals not only for now however also for the future.

We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage, global reach, and a flexible delivery model, which is designed for the needs of each client. At Euro Consulting EMEA, our aim is to ensure the success of EVERY project, We work with clients to help with the delivery of their project, through providing Professional and Expert Services, working with you to define simple or complicated enterprise solution architecture, world Class development, and being on-hand to provide best in class support when you really need it.

We have a strong portfolio of System Integration offerings to provide increased added value for clients, as well as a source of better growth and profitability. Our enhanced distributed delivery model has quality, scalability, predictability and flexibility at low price point, and we have a strong onshore and offshore presence from both our “Advanced Oracle Service Centre” (AOSC) and IBM Maximo Centre of Excellence based out of our Edinburgh, Malta and Netherlands offices.

“We pride ourself on the expert knowledge of its staff, the quality of its deliverable’s, value-add tools, methodologies

and processes and the open, honest and trusting relationships established over the years with our clients and partners alike, this is vitally important for us in such a niche

market.”

Introduction

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Euro Consulting EMEA is a leading IT Consulting and business services organisation. It provides

business consulting, system integration and IT system support. Euro Consulting works closely with its customers to understand their IT needs, enabling change that increases their efficiency & productivity by applying our deep industry knowledge in the relevant areas.

Globally we have built an established ECM, Oracle, EAM and Telecom Networks capability (including document and record management) delivered through our European practices (including UK) linked via an international network. Our network of almost 15,000 specialists world-wide and our legacy of over 100 completed projects to date, we are recognised as a specialist for all major enterprise applications that are available on todays competitive market.

Our Oracle Practice is very specific to the Industry sectors we specialise in, over the years we have built an Oracle Competence Centre with expertise with Siebel CRM, OBIEE, Oracle Database. SOA Architecture, Fusion Middleware, Customer Data Integration (CDI) and the only Competence Centre in the UK with experienced CC&B (formally Cordaptix) and lodestar MDM expertise. With the level of expertise we feel we have created a ONE Stop Shop for services, which is a unique service to offer our clients today.

“Our approach is relationship driven – we regard ourselves both as consultant and partner, and geared to provide you with positive outcomes at all stages of our relationship.”

About Us

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Every company has critical assets - assets that have a direct and significant impact

on corporate performance and profitability. It is a company’s assets that create competitive advantage and earnings. If your company is not getting the maximum from its asset base, you are leaving opportunity on the table.

No one knows more about asset management than IBM Maximo. Thirty years of experience have built a deep understanding of the unique needs of different asset classes and the unique needs of the different businesses that deploy them. IBM Maximo understands the needs of your asset driven business and the importance of making the most of your investment in order to guarantee the maximum possible return.

We give you the knowledge and control you need to get more performance and value out of every asset throughout your enterprise.

Managing Assets

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IBM Maximo Asset Management is an integrated productivity tool and database that helps you

manage all your assets types on a single software platform. Built in a service-oriented architecture (SOA), Maximo Asset Management delivers a comprehensive view of all assets types, their conditions and locations, and the work processes that support them, to provide you with optimal planning, control, audit and compliance capability.

The Maximo database provides critical information about asset resources, including key attribute, their configuration, and their physical and logical relationships to other resources.

By using Maximo Asset Management user interface, you can establish key performance indicators (KPI’s) to monitor asset conditions and trigger automated action based on changes. You can create, assign, monitor, notify, and report on key process components such as work orders, service desk tickets, and purchase orders, including status, from start to finish. You can also include attachments, such as maps, pictures, and URLs to each record or task to eFeatures.

•Manage all of your asset deployment, specifications, monitoring, calibration, costing and tracking from a single system.

•Manage your vendor contracts with comprehensive contract management support for purchase, lease, rental, warranty, rate, master, blanket and user-defined contracts.

“This asset management software provides insight for all of your enterprise assets, their conditions and work processes,

for better planning and control.”

IBM Maximo Strategic Asset & Service Management Solutions

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Advantages

•Comprehensive maintenance work management solution for planned and unplanned activities including long- and short-term planning, preventive, reactive and condition-based maintenance, schedule management, resource optimisation and key performance indicators.

•Define service offerings and establish Service Level Agreements (SLAs) to help align service levels with business objectives.

Benefits

•Plan inventory to meet maintenance demand precisely, making the right parts available at the right location when needed.

•Scalable service oriented architecture with a flexible business process configuration platform that adapts to your changing business requirements and easily connect with the rest of your enterprise systems.

Business Benefits

While traditional CMMS systems focus on maintenance, Maximo Asset Management is an Enterprise Asset Management system that provides comprehensive support for your asset, maintenance, resource and parts supply chain management needs enhance communication and productivity further.

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IBM Maximo Strategic Asset & Service Management Solutions

•Reduce IT cost, mitigate risk and optimise service with effective IT asset management solutions.

•Enables effective management of the IT asset lifecycle, to lower cost, mitigate license compli-ance risk, and better align IT with business goals.

•Optimise software licenses and reduce likelihood of over buying as well as fines due to under-licens-ing.

•Help control the cost of IT assets with a single solution that tracks and manages your hardware, software and related information throughout their life cycle.

•Optimise IT asset utilisation and IT service levels: deploy not more, not less.

•Closely align IT with business requirements through IT asset cost and usage information.

•Reduce time, cost and risk associated with com-pliance audits through comprehensive software license management.

•Relevant vendor, contract, lease, warranty and license data minimises procurement & mainte-nance expenses and helps negotiate contract renewals.

Improve service desk quality & incident resolution time with accurate IT asset information.

IBM MAXIMO IT Asset Management (ITSM)

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•Automated request fulfillment system through integrated service desk and service catalog.

•Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog.

•OCG Gold Level ITIL v3 Certification for Incident Management, Change Management and Request Fulfillment Management.

•Enables users to obtain IT services through published service offerings.

•Takes advantage of proven workflows and for fast time to market.

•Employs change and configuration management software features, such as easy drag and drop screen, workflow customisation and simple con-figuration tools for on-the-fly changes.

•Combines upgradeability, easy configuration, customer-built customisations and data preserva-tion during updates/upgrades so you never rebuild your service desk again.

Tivoli Service Request Manager (TSRM)

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IBM Maximo Industry Solutionsfor Government

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IBM Maximo® for Government addresses requirements unique to federal government

contracting and personal property management.

Provides a “government-driven” view of assets and helps address regulatory requirements unique to federal government contracting and personal property management.

•Create a holistic view of current property ownership, stewardship, location and status, enabling visibility into the entire asset lifecycle.

•Facilitate higher asset performance and mission readiness.

•Better manage risk and compliance with government, environmental and safety regulations.

•Drive accountability and governance through increased visibility and control of assets.

•Enable system consolidation and a “government-driven” view from a single platform Additional bullets (optional).

•Based on leading standards-based technology: web-architected platform built on J2EE with advanced business process management, based on SOA, web services and XML.

Features

•Industry specific capabilities

•Rational consolidation

•Internet architecture

•Risk Management

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Advantages

•Provides industry specific capabilities to support Government requirements, such as contracts, personal property, and Unique Identification (UID) Compliance.

•Allows organisations to consolidate multiple asset management solutions for fleet, facilities, production and IT assets into a single platform and database.

•Provides a standards based, Java 2 Enterprise Edition (J2EE) certified platform that is Service Oriented Architecture (SOA) enabled.

•Supports compliance with government regulatory requirements such as FAR part 45 and DFAR 252.211 – 7003.

Benefits

•Aligns with the business needs and provides a greater fit out-of-the-box.

•Lowers total cost of ownership for IT departments while providing a common platform for all EAM users.

•Easy to use and easy to learn solutions that integrate easily with other SOA applications.

•Allows organisations to track regulatory compliance of assets.

IBM Maximo Industry Solutionsfor Government

IBM Maximo for Oil & Gas helps manage production equipment, facilities, transportation and IT assets

on one single platform.

IBM Maximo for Oil & Gas provides oil & gas companies with best practices to help improve the productivity and efficiency of their critical assets.

•Manages assets with a single approach.

•Manages each asset’s life cycle including acquisition, work management, inventory control, purchasing, and preventive maintenance.

•Addresses the specialised needs of the oil & gas industry such as – failure codes, asset specifications, location details, prioritisation matrix, regulatory compliance, and condition for work.

•Built on J2EE component-based Internet architecture, it easily integrates into most existing business systems.

Features•Failure Codes•Asset Specifications•Location Details•Prioritisation Matrix•Regulatory Compliance•Condition for Work•Defect reporting•Incidents reporting•Improvements reporting•Investigations•Solutions•Benefits & Losses

IBM Maximo Industry Solutionsfor Oil & Gas

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Advantages

•Ability to import standard failure code data based on ISO 14224: Petroleum and Natural Gas Industries directly into the Maximo table structure for Failure Class and Failure List. The failure class, problem cause and remedy for Oil & Gas assets are represented by this data.

•Ability to import standard asset specification data based on ISO 14224 into the Maximo table structure.

•Provides insight on such asset characteristics as the true physical location, engineering reference numbers & drawing ID’s, safety zones, permitting requirements, etc.

•A matrix based system of work or risk prioritisation.

•Provides the ability to hold details of regulations relevant to work carried out in Maximo, and relate these regulations to both work planned in Maximo and actual work carried out.

•Provides guidance as to when work can be completed on an asset, group of assets, or even an area or location within a plant site.

•Documents an asset that deviates from perfect operation.

•Documents a deviation from an expected standard of operation.

•Documents actual costs and benefits of implementing improvements to an existing business process or plant configuration.

•Addresses an unresolved incident or defect, to record lessons learned from an After Action Review, or to record the results of Root Cause Failure Analysis.

•Creates and manages predefined responses to problems and lessons learned from an After Action Review.

•Defines benefits that can be associated with Improvements and Solutions.

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IBM Maximo Industry Solutions for Oil & Gas

Benefits

•Reduces the time to gather and load failure classes, problems, causes and remedies.

•Reduces the time to create this data from scratch. Once loaded, the follow-on value is the ability to classify all assets within Maximo for purposes of certification, licensing, trend analysis, equipment standardisation, etc.

•Oil & Gas customers add a number of additional fields to Locations to support a variety of different purposes, including physical location, taxonomy, operating context and reliability related data.

•Customers need to evaluate whether work needs to be carried out within say 1 hour, 24 hours, 3 days, 1 week, etc. based on preset criteria. Prioritisation matrix ensures that critical assets are given priority maintenance; thus, removing the emotion out of critical decisions.

•The customer is provided documented proof that work carried out in Maximo was completed based on the required regulation. Also provides the ability to demonstrate compliance with many statutory requirements covering safety, health and the environment.

•By defining the Condition for Work (CfW), this criterion could be used by maintenance planners to aggregate similar work based on CfW or recognise work that could be done given a CfW opportunity that arises during plant operations.

•Drives enhanced maintenance and operational performance.

•Improves process safety management.

•Drives continuous improvement.

•Improves process safety management and serves as a mechanism for initiating the recording of lessons learned by an organisation.

•Supports organizational learning.

•Drives improvements in plant availability.

IBM Maximo Industry Solutionsfor Oil & Gas

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IBM Maximo® for Service Providers helps manage assets for multiple customers in a single deployed

instance.

IBM Maximo for Service Providers helps lower total cost of ownership and increase profitability and customer satisfaction by managing your customer’s assets either through third-party outsourcing or internally shared services model.

•Provide detailed and accurate billing with a review and approval cycle.

•Reduce TCO by leveraging a single deployed instance to manage multiple customers.

•Improve efficiency of service delivery with automatic notification and automatic assignments.

•Manage multiple customers with many physical locations and provide unique customer agreements and rules to define entitlement of services and pricing.

•Automatically bill your customers for recurring fees, for asset management, and asset usage.

•Based on leading standards-based technology: web-architected platform built on J2EE with advanced business process management, based on SOA, web services and XML.

Features

•Billing Functionality

•Customer Agreements

•Response Plans

•Multi-Customer Operation

•Interactive, Action Based Workflows

•Versatile Reporting Engine

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IBM Maximo Industry Solutions for Service Providers

Advantages

•Rich functionality allows for multiple billing methods across managed assets and services.

•One repository for data such as a listing of the Services you will provide to your customers; the SLAs to provide them; the prices that will be charged and the ability to monitor the process around delivering these services.

•Functionality includes the ability to automatically assign the appropriate person or team responsible for handling each request, will select the appropriate job plan or template to accomplish the requested work, will notify the appropriate individuals about the work in process, and will determine the next steps that are needed.

•Complete segregation of customer data. Provides the ability to run multiple customers on one instance.

•Comprehensive engine allowing you to automate service delivery.

•Report tooling includes canned reports, Key Performance Indicators displayed on a dashboard, Ad Hoc Query functionality and a query wizard allowing users to define and schedule their own reports.

Benefits

•Gives a service provider visibility into all of the costs of maintaining assets and providing services. Provides transparency for the customer into their usage of those assets and services.

•Documentation of the services that will be performed for the customer. Entitlement checks against these agreements allowing you to ensure the Customer is entitled to that service under the requested conditions, and, most importantly, the prices that will be charged for the services provided.

•Provides for a smooth and consistent response to any request from customers. Provides visibility for Service Provider mgmt and the customer on the progress of the response.

•Reduced cost for maintenance and upkeep.

•Ensures consistency of service delivery and process management.

•Provides Service Provider management with in depth results on their business.

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IBM Maximo Industry Solutions for Service Providers

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Provides organisations with best practices to help improve the productivity of critical

transportation assets. Helps address stringent regulatory requirements, with best practices to extend asset life, optimise parts management, reduce road calls, and increase planned maintenance.

•Complete solution for managing all transportation asset types, including fleets of cars, trucks, buses, locomotives and rail vehicles, aircraft and vessels, adding capabilities over Maximo Asset Management.

•Advanced Asset Management capabilities for equipment status, meter change out and history, meter import, position codes, serial number changes and warranty recovery.

•Enhanced Work Management capabilities for campaigns, industry codes, labor certification, maintenance alerts, mechanic’s clip board and outside repair orders.

•Extended Inventory Management features for cycle counting and fuel tank management.

•Leveraging Service Oriented Architecture (SOA) on a Java 2 Enterprise Edition (J2EE) certified internet platform.

•Version 6.2 adds new product enhancements for life cycle costing, motor pool, labor qualifications, driver logs, fuel and fluid management and asset templates.

Features

•Industry specific capabilities

•Rational consolidation

•Internet architecture

•Risk Management

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IBM Maximo Industry Solutions for Transportation

Advantages

•Provides industry specific capabilities to support transportation business requirements, such as Campaigns, Industry Codes, Fuel and Meter Integration, Labor Certifications, Maintenance Alerts, Meter History and Warranty Recovery.

•Allows organisations to consolidate multiple asset management solutions for fleet, facilities, production and IT assets into a single platform and database.

•Provides a standards based, Java 2 Enterprise Edition (J2EE) certified platform that is Service Oriented Architecture (SOA) enabled.

•Supports compliance with government regulatory requirements and helps achieve service level agreements (SLA).

Benefits

•Aligns with the business needs and provides a greater fit out-of-the-box.

•Lowers total cost of ownership for IT departments while providing a common platform for all EAM users.

•Easy to use and easy to learn solutions that integrate easily with other SOA applications.

•Allows organisations to track regulatory compliance of assets.

“We are proud to employ some of the most skilled Maximo developers in the world. With us you can expect efficient

delivery and World-class results.”

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IBM Maximo Industry Solutions for Transportation

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Supports work and asset management for transmission and distribution in water, gas and

electric utilities.

Helps increase asset and resources effectiveness by providing a platform to support all types of asset classes and all types of work in water, gas and electric utilities.

•Improve productivity with Compatible Unit Estimating (CUE) and a multilevel compatible unit library.

•Manage crew type and crew makeup with enhanced crew management while tracking labor skills and certifications.

•Support smart meter or revenue meter asset management lifecycle.

•Integrated with fixed-asset accounting, mobile workforce management and design tools based on SOA.

•Includes Maximo Spatial to support map-based user interface built on the latest ESRI ArcGIS Server technology.

•Integrated work and asset management functionality on a modern, J2EE standards based platform including supply chain management, contact management, and SLA.

Features

•Industry specific capabilities for electric, gas and water transmission and distribution.

•Rational consolidation

•Internet architecture

•Spatial Enablement

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IBM Maximo Industry Solutions for Utilities

Advantages

•Built on Maximo, provides industry specific capabilities to support compatible unit estimating (CUE), crew management, tracking of labor skills and certifications, integration with fixed asset accounting, mobile workforce management, design tools and spatial (GIS) enablement.

•Allows utilities to consolidate multiple work and asset management solutions across business units, including transmission, distribution, power generation, water/wastewater treatment, vehicle fleet, facilities, and IT assets into a single platform and database.

•Provides a standards based, Java 2 Enterprise Edition (J2EE) certified platform that is Service Oriented Architecture (SOA) enabled.

•Supports visualisation of assets, locations and work orders, leverages investment in GIS.

Benefits

•Aligns with the specific business needs and provides a greater fit out-of-the-box into the complex utility eco-system.

•Lowers total cost of ownership for IT departments while providing a common platform for all asset management users promoting best practice throughout the enterprise.

•Open architecture that integrates easily with other business applications in the enterprise.

•Improves work planning and analysis while reducing data duplication.

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IBM Maximo Industry Solutions for Utilities

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Dynamically visualise asset relationships with geographic information system technology.

IBM Maximo® Spatial Asset Management provides users with the visibility to see complex GIS information. This solution provides a geospatial context of work, assets and relevant land-based features, which improves reliability, longevity and efficient work execution.

•Seamless user experience provides access to dynamic GIS functionality, instead of simply viewing a static map.

•Aligns with the specific business needs and improves work planning and analysis while eliminating the need for data duplication.

•Leveraging GIS functionality inside Maximo® creates efficiencies in business processes and improves communication.

•Allows organisation to take advantage of data that is not maintained in their GIS systems, but provides valuable insights for decision making.

•New features enhance performance, usability and security.

Features

•Industry specific capabilities for electric, gas and water transmission and distribution.

•Rational consolidation

•Internet architecture

•Spatial Enablement

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IBM Maximo Spatial Asset Management

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Advantages

•Built on Maximo, provides industry specific capabilities to support compatible unit estimating (CUE), crew management, tracking of labor skills and certifications, integration with fixed asset accounting, mobile workforce management, design tools and spatial (GIS) enablement.

•Allows utilities to consolidate multiple work and asset management solutions across business units, including transmission, distribution, power generation, water/wastewater treatment, vehicle fleet, facilities, and IT assets into a single platform and database.

•Provides a standards based, Java 2 Enterprise Edition (J2EE) certified platform that is Service Oriented Architecture (SOA) enabled.

•Supports visualisation of assets, locations and work orders, leverages investment in GIS.

Benefits

•Aligns with the specific business needs and provides a greater fit out-of-the-box into the complex utility eco-system.

•Lowers total cost of ownership for IT departments while providing a common platform for all asset management users promoting best practice throughout the enterprise.

•Open architecture that integrates easily with other business applications in the enterprise.

•Improves work planning and analysis while reducing data duplication.

IBM Maximo for Utilities offers integrated work and asset management for transmission and distribution including compatible unit estimating (CUE), crew management, meter management and GIS integration.

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IBM Maximo Spatial Asset Management

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IBM Maximo Space Management for Facilities provides floorplans representing space and

physical assets.IBM Maximo Space Management for Facilities provides visualisation capabilities of floorplans and physical assets to perform moves/adds/changes, supporting consolidation activities for better management of space and energy within a facility.

•Increase space utilisation: By understanding space utilisation, organisations can make better use of existing space, more strategic rental and lease decisions and ultimately lower the occupancy cost per square foot. Support consolidation activities.

•Track occupancy and employee data: Understand available and used space within a building visually by department, function or individual. Use for regulatory reporting and chargeback execution.

•Create, schedule and execute moves in graphical user interface: Streamlines the process of relocating people and assets; reduces the time and cost of executing individual or group moves. Supports additional headcount allocation and on-boarding activities.

•Dynamically track mechanical, electrical, plumbing, gas lines and electrical data: Quick access to information about the building infrastructure, such as locating shut-off valves; locating service zones on an electronic floor plan, and tracing telephone or LAN cabling.

•Manage key and lock data associated with an electronic floor plan: Simplifies the process of managing key, lock and door information and improves facility safety and security.

•Business continuity: Electronic documentation of asset, location and occupancy data allows for disaster recovery and improved uptime and availability of business services.

•AutoCAD and Microstation compatible: Easy import and export of CAD designs created in either AutoCAD or Bentley Systems MicroStation design solutions.

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Maximo Space Management for Facilities

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IBM Maximo Everyplace provides the ability to use Maximo from supported mobile devices and

smartphones.

With IBM Maximo Everyplace, the Maximo Application Designer offers features that make it easier to design for small touchscreens. Design Maximo screens for supported smartphones and access them wherever you have connectivity.

•Leverage IBM Maximo across a range of devices to gain real-time visibility into your operations.

•Allow your users to access any existing IBM Maximo application on an iPhone, iPod touch, select Blackberry devices, iPad or, Android device without installing anything on the devices.

•Configure IBM Maximo applications for optimal viewing on a small, mobile screen—or any device using an IBM Maximo supported browser—by using the IBM Maximo Application Designer.

•Use the same application on multiple devices running IBM Maximo-supported browsers.

“Consolidate phone, e-mail, and access to IBM Maximo in a lightweight, portable, inexpensive device.”

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IBM Maximo Everyplace

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Pharmaceutical

Our Consulting Partners

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Finance

Manufacturing

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Transport

“On Demand IT Solutions”

Our Clients & Consulting Partners

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Telecom

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Euro Consulting EMEA

Head Office (UK): +44 (0)131 220 2820 Malta Office: +356 2778 0717

e: info@euroconsulting-emea.euw: www.euroconsulting-emea.eu

Contact Us

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© copyright Euro Consulting EMEA Produced in Malta, EU, 2013

All Rights ReservedEuro Consulting EMEA and the Euro Consulting EMEA logo are trademarks or

registered trademarks of International Business.Other company, product and service names may be trademarks or service

marks of others.References in this publication to Euro Consulting EMEA productsor services

do not imply that Euro Consulting EMEA intends to make them available in all countries in which Euro Consulting EMEA operates.