Maruthiram KMobile : +91 9884750104Email : maruthiram.srmorg @ gmail .com

A Self-Motivated,Goal-Oriented professional with proven record of achievement across diverse & challenging assignments. Quality Leadership, Labour Management, Process Improvement and Consolidation in Operations and Service Industry.

Professional Highlights : a Team Manager?

I have over twelve years of experience collectively, of which the last 5 years I have been with he SRM Group exclusively for SRM University - Eswari Engineering College & SRM Dental College.My work involves managing a team of 350 – 400 employees on Food Catering & Distribution,Transportation,Hostel Maintanence,Purchase Management,Store In-Charge & other Admin Infrastructure activities like Networking,Plumbing & Electrical services

I've been promoted as a Senior Manager within a short span of 2 years & handed over with additional incharges of Purchase & Hostel Management adding to the regular Admin activities.

Liaising with Vendors & contractors for Purchases.Arranging internal meetings within vendors for bidding and profit of the concern

Presenting the annual turn-over, expenditures on the various admin activities Risk Management during Scheduled & Unscheduled Outages,organizing back-ups and

alternatives.Key achievement during Chennai floods. Identify the risks at earlier stage and mitigate it. Follow the processes for Issue

management, Change management and Quality management Capacity Planning based on the surveys held within the students for increase of

catering services Effort Estimations and Tracking – Driving team to achieve goals on Efficiency paired

with Quality.Providing overall summary on the Floor Efficiency Excellent knowledge of Excel & Report Generation Represented the Sales Improvement project to sister concerns of SRM group Monthly meetings with Chairman,Co-Chairman,GM,Principal,Dean & HODs on Overall

Efficiency,updates & Next-on Requirements Complete Event Management of Inaugural & Convocation of minimum 10000 personals Complete organization of Symposium for each department Canvassing of students & parents during admissions Proven excellence in different aspect of Business like Quality Delivery, Customer

Satisfaction, Building Trust-confidence, acquiring opportunity, providing effective solution, pro-activeness. This was done with the high level of Commitment, dedication, flexibility, Attitude, Knowledge with good team work.

Expert in identifying and analysing business challenges; gathering & analyzing requirements; proposing & developing solutions; conducting needs analysis; structured interviews; system evaluations & process reviews.

Excellent Communication Skills. System Documentation including all key activities & purchases

Analysed business challenges, business problems, evaluated impact and proposed solutions

Prioir to SRM,I’ve been with Cocentrix for about an year which involved Enterprise support for server data backups.Handled a team of 8 memebers

Prior to Concentrix,I’ve been with Sutherland Global Services for over 4 years, with a progressive career till Oct 2010 – from Sales Executive to a Sr.Technical Virus Removal Executive wherein I've the learnt the business from the scratch exclusively in the Virus Removal Department,Symantec Antivirus.

I started my career with CitiBank as UK Credit Card Collection Executive through OutBound Calls

Being a Manager, you not only get to lead a group towards a goal but also get to learn a lot. Motivating the team gets you self motivated and increases the persuasive skills. The vigor of achievement gets higher.

NITA FECurriculum Vitae of Anita Fernando – Page 2/4RNANDO C

CURRICULUM VITAE

A. PERSONNEL DETAILS

Name : MaruthiRam K

Date of birth : 25 – April - 1983

Nationality : Indian

Linguistic Proficiency : English, Tamil, Hindi, & Telugu

Mobile No : 9884750104

Email : maruthiram.srmorg @gmail.com

B. SCHOLASTIC DETAILS

Qualification Institution/college Marks In % Year of Passing

SSC Vani Venkateswara Matriculation School

60% 1999

BBA(Discontinued) TamilNadu Open University

Diploma in Hardware & Networking Accel IT Academy 2002

C. COMPUTER PROFICIENCY DETAILS

Excellent Knowledge in Windows & Microsoft Office (Excel, Presentation, Word)

EMPLOYMENT RECORD

1. FROM MAR 2010 TILL DATE – SRM GROUP OF INSTITUTIONS, CHENNAI

Joined as a Supervisor have been successfully managing all Admin activities and promoted as Sr.Manager directly within 2 years

Achievements:

1. Best Supervisor Award2. Best Sales Improvement in 2013 which ramped a 15% hike

in Sales3. Continued to maintained a minimum of 10% increase on a

yearly turn-over till date4. Opened 6 additional outlets for the 60-acre campus which

was initially 1 outlet5. Purchase & Store stream lining by introducing systems &

procedures according to business norms.Working towards achieving ISO certification

6. Best Support during Chennai Floods

“Excellence in Result-Oriented & People-Oriented Leadership”

2. 2009 - 2010 – CONCENTRIX BPO SERVICES, CHENNAI.

Best known for Enterprise Solutions and Data Server Supports. Exclusively for Symantec Enterprise which involves troubleshooting through remote on servers with SMEs. Robotic & Manual Tape drives uses Symantec Back-up Exec to retrieve & back-up data.

Achievements:

1. Handled a team of 8 members on enterprise support,starting right from training

3. 2005 - 2009 – SUTHERLAND GLOBAL SERVICES, CHENNAI.

Sutherland Global Services is one of the leading American Out sourcing Companies widely spread across different localities.

Employed, as Sales Executive in Call Taking Level I’ve learned the business right from the front-line level. Over the period of 4 years I’ve promoted as a Sr.Technical Virus Removal Executive as there was an intermediate break due to a business.

Outbound Sales Executive – Had been a consistent performer in Sales(Project : Pitney Bowes – Postage Meters)

Technical Virus Removal Executive - Hands on Experience in troubleshooting System Virus Infections with excellent customer satisfaction

Senior Technical Virus Removal Executive – Mentoring a team of 5 associates in achieving the key metrics of Average Handling Time(AHT), Customer Satisfaction(CSAT),Revenue Generation(Conversion),Calls per Associate(CPA) & Quality

Data Analyzer & Elite Support – Managing a team of Escalations and Complaints, which involves troubleshooting difficult viruses & handling irate customers. Worked as a Data Management Lead in regards to incentives.

Achievements:

1. Best Support Tech Award2. Bravo Vintage Award 3. Best Classic Call Award4. Internal Customer Appreciations(CSATs) 5. Consistent and Best Performer Internal Appreciations

2. 2003-2005 – CITIBANK E-SERVE , CHENNAI

CITIBANK is one of the leading banks which deals all banking activities of mortgages,credit & debit cards.Worked as a Collections Executive talking to UK customers

Achievements:

1. Mentored a team of 20 executives