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management - الموقع الرسمي للدكتور عبدالرحيم...
Transcript of management - الموقع الرسمي للدكتور عبدالرحيم...
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Case Study – Implementing visual management
Glenda Williamson Manager, Organisational Innovation team.
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Mr. Ray Griffiths CEO Mr. Mark Devlin – Manager Innovation (2008-2011)
Ms. Hollie Gourlay – Project Leader Ms. Emily Podsiadly – Project Leader
Acknowledgments
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Kangan Institute 6 campuses in metro Melbourne.
300 nationally recognised qualifications & short courses
Approximately 40,000 students annually
Business Units E-works and Vetassess
1000 ongoing employees & approximately 200 sessional teaching staff
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What is Lean? “Lean is a set of concepts, principles and tools used to create and deliver the most value from the Customers’ perspective while consuming the fewest resources and fully utilising the skills and knowledge of those who do the work.” Lean Enterprise Institute
A philosophy of: • Continuous Improvement • Eliminating Waste • Built in Quality • Respect for People
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Strategic intent
One of the first educational enterprises in Australia to make the Lean journey an integral part of our long term strategy
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The need for change - Internal drivers
• Improve quality – eliminate the find and fix mentality
• Engaging our people – developing a culture of quality
‾ Customer focus
‾ Flexibility
‾ Innovation
‾ Business minded
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The need for change – External drivers
• Technological change
‾ Knowledge everywhere
‾ Learning everywhere
‾ customers tech smart
• Customers empowered with choice – quality
competition
• Contestable funding
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Early lessons
• Consultants
• Conferences
• Visits to Lean enterprises
• Support from our Competitive Manufacturing team
• Pilot projects
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Where to start?
• Streamlining steering committee
• Developing a master plan
• Choosing projects:
• Pillars, Platforms and Pathways (Hines, P. SAPartners 2010)
• Building Kangan Institute Lean stories
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1. Establish a sense of urgency
2. Create the guiding coalition
3. Developing a vision and
strategy
4. Communicating the change
vision
5. Empowering broad based
action
6. Generating short term
wins
7. Consolidating gains and
producing more change
8. Institutionalising new
approaches in the culture.
Pathways – Kotter’s 8 steps of change (Kotter, J, 1996)
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Kangan’s Lean Journey
Maturity measure - adapted from Boeing (2008)M
Awareness: Commitment to pursue a long term Lean journey Alignment with organisational objectives
Skill Up Developing leaders and key staff to enable appropriate support Developing frontline teams
Apply Focus on autonomous department based projects Creating high performing Lean departments
Improve Linking systems Improvement approach
Sustain Keeping the system functioning
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KI: Lean Maturity Assessment Where are we now? Where do we want to be in 3 years?
Maturity Level Index SAPartners 2007
Maturity Attribute 1. Way of working
2. Associate autonomy
3. Share best practice
Reactive 1. Reactive
approach
2. Little or no involvement
3. Adhoc learning
Formal 1. Formal
structure
2. Only specialists
3. Team learning
Deployed 1. Goal oriented
2. Selected teams
3. Value stream learning
Autonomous 1. Managed
autonomy
2. Majority of involvement
3. Process learning
Way of Life 1. Daily habit of CI
2. Full empowerment
3. External learning
Strategy Deployment
Value Stream
People
Tools & Techniques
Extended Enterprise
Legend
2011 2014 2018
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‘Skill up’ phase/Tools & Techniques
• Using visual management across the Institute
• Problem solving
• Cleaning up the workplace
• Understanding customer value
• Understanding the ‘8 wastes’
• Small incremental improvements
• Developing and maintaining standards • Teamwork - communicating more than ever before
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Visual Management – what is it?
• It is the practice of communicating messages visually, to manage work, understand systems or follow directions.
• Visual management is a clear and simple way to organize and present information.
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Why use visual cues ?
• To be able to ‘see’ with our eyes and our ‘minds eye’
• It can help to crystalise ideas, think outside the box,
• Any problem can be made clearer with a picture.
• Easier to communicate and help others ‘get it’
• Information that is visible, creates transparency for all employees and informs expected behaviours positively.
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Examples: Passively shares information by indicating or telling. Sends information by first catching attention.
Types Of Visual Displays and Controls
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Types Of Visual Displays and Controls Sends information and limits responses. Ensures the right thing will happen.
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Visual management – is everywhere
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Visual management – is everywhere
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Kangan’s Visual Management (VMB’s)
• Transparency • Accountability • Systems thinking • Problems are good • Team development
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VMB’s at Kangan Benefits:
• Builds trust and positively influences the behavior and attitude of team members, managers and stakeholders.
• Enables the team to see what’s going on and respond to issues rapidly.
• ‘A picture paints a thousand words’. When you can quickly see what’s going on you don’t waste time and energy trying to work it out.
• Shared problems across departments are made visible to managers and other KI team members.
• Easier to see patterns when results are expressed as diagrams or charts rather than numbers or reports
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Visual Management Boards – (VMB’s)
85 Visual management boards across the Institute
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Visual Management Boards (VMB’s)
• Simple • Accessible • Visible • Current • Standardised
5 Principles
Gemba: Go see, Ask why, Show respect
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Visual Management Boards (VMB’s)
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Problem Solving – root cause analysis
The 5 whys
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Using visuals to understand - Pareto Chart
• Image area/Bullets or text to go here as required
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Using visuals to understand – Check sheets
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Problem Solving – A3’s
Wayfaring – problem solving
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Online learning
Introduction to Lean
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Online learning
Accredited eLearning (VET sector) Online Learning Australia - WINNER with Visual Management Board
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Online Learning
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Online learning
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Communication Strategy
Intranet, CEO monthly message, posters, e-newsletters, staff briefings, enterprise social networking, gemba walks.
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The future – more to do…
• More staff engagement
• Leadership buy in
• Strategy deployment – the right measures
• Identify value streams
• Standardised work
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References • Devlin, Mark (Feb 2011) Streamlining KI Plan 2011-2013. Kangan Institute of TAFE. (Unpublished) • • Devlin, Mark (Feb 2011) Tom Ford-Developing a new model of collaboration – Teaching and support model
proposal. Melbourne. Kangan Institute. (Unpublished) • • Griffiths, Ray (May 2009) Key note speaker presentation to the 6th Summit - Lean Thinking in Manufacturing and
Services. Melbourne. Kangan Institute of TAFE. (Unpublished) • • Hines, P Pillars, Platforms and Pathways SAPartners: viewed 18/9/11 • http://www.sapartners.com/content/view/99/87/lang,/ • • Kotter, John. P (1996) Successful Change and the Force That Drives It, The Canadian Manager, Fall 21:3 pp 20-
24 • • Martinson, J (2009) Boeing Lean+ Journey Lean Advancement Institute: Massachusetts Institute of Technology.
Boeing Lean Journey (PowerPoint slides) viewed 18/9/11 • http://lean.mit.edu/search.html?q=boeing+lean%2B+journey • • Shook, J (2008) Managing to Learn The Lean Enterprise Institute, Inc. Cambridge, USA. Acknowledgement: Seattle Group Health, Seattle, USA Arizona State University, USA