Managed Services Seminar Presentation
description
Transcript of Managed Services Seminar Presentation
DP Solutions
IT Update and Confidence-Plus
Managed Network Services
2 © 2009 DP Solutions
Who is DP Solutions?• DP Solutions is a 38 year old business solutions
provider offering IT solutions through: Systems networking and support Backup and Disaster Recovery Application hosting Hardware/software products
• Clients range from small businesses to Fortune 500• Headquartered in Columbia, MD
3 © 2009 DP Solutions
DP Solutions -Your Virtual IT Department
Acting CIO Plan IT and Communications needs
• Match business needs to IT requirements• Evaluate and recommend alternatives
Implement solutions Manage computers and network
• Performance, reliability and availability• Security, backup and DR contingency
A single contact for all IT and related vendors
4 © 2009 DP Solutions
DP SOLUTIONS’ Computer and Network Services
• Network audits, design, integration, and implementation – LAN, WAN, Fixed and Wireless – Internet/Intranet– Telephony integration
• Break Fix and Managed Service support plans• Equipment and software procurement (servers,
computers, peripherals and software)
5 © 2009 DP Solutions
DP SOLUTIONS’ Computer and Network Services
• Certified Network Technicians• BlackBerry, Microsoft, VMware, Citrix, and
Double Take Software Experts• Windows and Mac• Responsive Help Desk• Competitive Equipment Pricing (Dell, HP &
Juniper)• Emergency Service 24x7
6 © 2009 DP Solutions
What are your IT issues?• What support is missing or lacking from your current
provider or staff? • Is your IT staff getting bogged down with day to day
repairs and not helping to advance the organization’s mission?
• Do you have remote locations that are difficult to support?• What services do you need to retain in-house?• What are the day to day support issues?• Is the current IT infrastructure effective? Is it meeting your
business needs?• How can proactive support and a help desk make your
business run more smoothly?
7 © 2009 DP Solutions
DP SOLUTIONS’ Computer and Network Service Options
• Hourly – Pay as you go
• Retainer – Volume purchase of remote and on site service hours – Pay up front– Discount breaks at various dollar levels
• Confidence-Plus Managed Services Plans• Confidence-Plus Silver• Confidence-Plus Gold• Confidence-Plus Platinum
8 © 2009 DP Solutions
DP SOLUTIONS’ Confidence-Plus Benefits
• Keep your computers and network running efficiently and problem free, without the expense of full-time IT staff.
• Eliminate most problems before they arise.• Reduce extensive computer and network down-time, lost
data, and related disruptions in staff productivity, sales, cash flow, production, and customer service.
• Keep your spending for computer network support at a fixed cost.
• Allow internal staff to focus on business issues.• Improve ROI and lower total cost of IT investments.
9 © 2009 DP Solutions
Confidence-Plus Silver
Includes:– Remote monitoring of critical services– Unlimited patch management– Virus definition updates – Spam and virus filtering– Monthly Executive Summary Report– Access to Remote Help Desk– Online Client Portal
Requires Minimum Retainer purchase of $4,000
10 © 2009 DP Solutions
Confidence-Plus Gold SMB - Best Buy!
The Confidence-Plus Gold service plan includes all the features of Silver plus:– Unlimited break fix service – Unlimited Help Desk– Quarterly IT Status review meetings
Add valuable DP SOLUTIONS services to Confidence-Plus Gold or Silver Plans for an additional fee:– Automated, server image remote back up services– Disaster Recovery service – Management and coordination of other vendors– Consulting, application development, and hosting services
11 © 2009 DP Solutions
Confidence-Plus Platinum Fully Outsourced IT Management
• Includes all of these services…– Automated, server image remote back up services– Disaster Recovery Service – Management and coordination of other vendors– Consulting, application development, and hosting
services– Communications and carrier services
• Completely replaces internal IT staff
12 © 2009 DP Solutions
Network Audit is the first step• Determines suitability for
pro-active support• Pinpoints exposure or risk
– potential lapses in security
– data backup– maintenance lapses– power outages;
system down-time• Identifies areas for
improvement
•Active directory/file replication service configuration •DNS configuration •Email configuration including Internet domain configuration •Microsoft Office versions and compatibility issues •Server hardware capacity, utilization and performance •Backup system configuration and functionality •Networking infrastructure configuration/equipment •Server and workstation patch and service pack status •Terminal services/Citrix configuration •Inter-office network connectivity •Internet and remote access configuration
•Firewall configuration & Firewall firmware status •Review mission critical applications availability and data security requirements •Review company policies on information security:•Password administration •Virus software status and configuration •E-mail usage and archiving •Storage of company confidential information •Physical environment review: Network Connections & Server storage and location •Environmental considerations for servers, routers, firewalls & switches•Wireless access setup and security
13 © 2009 DP Solutions
Audit Deliverables• Meeting to present a
detailed report of our findings.
• Estimate for correcting any existing configuration and hardware issues.
• Inventory report of current server and workstation hardware and software.
• Optional network improvement recommendations.
14 © 2009 DP Solutions
DPS Customer Portal - Main Screen
15 © 2009 DP Solutions
DPS Customer Portal – Ticket Detail
16 © 2009 DP Solutions
What can go wrong?
• Deleted files• Corrupted database• Virus or hacker attack• Disk crash• Server crash• Local/regional disaster
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Recovery
• How quickly?• How long can you be without IT resources?• Paper based backup?• Lost revenue? Fines?• Lost customer confidence?• How much revenue do you generate per
hour?
18 © 2009 DP Solutions
Server Image Backup Service• Server image includes data and software• Daily, weekly, monthly backups stored at
customer site, updated every 15 minutes• Off-site backup archive automatically updated
nightly at a secure location.• Recovery measured in hours, not days.• Fully managed by DP SOLUTIONS
Included in Confidence-Plus Platinum service – also available to other customers.
19 © 2009 DP Solutions
Local PC LAN
Local Printers
Internet
Server Image Backup Process
Remote Datacenter
Firewall
SBS Server
ServerImages
NAS Backup Device
VM Host with Two Servers
Terminal Server
CurrentServerImagesCopyProvides Backup and
Disaster Recovery!
20 © 2009 DP Solutions
Disaster Recovery Service• Should an event render your critical computer networks
unusable– Re-establish and access your computing environment
from DP SOLUTIONS’ Data Center– Securely connect to DP SOLUTIONS via any computer
with internet access.– Backup recovery test performed two times each year.
Notes:1. Included in Confidence-Plus Platinum service, also available for other
customers 2. Requires Server Image Backup service
21 © 2009 DP Solutions
• Managed Network Services and Hosting Services will:– Increase your computer and network performance and reliability– Minimize down time – Provide responsive user support, and 24X7 emergency service – Provide Technology Planning matching IT investments to your
business needs– Support your IT projects
• You will:– Have better peace of mind – because your computer network is
secure, up-to-date, and running reliably– Have more time to focus on your business– Enable your people to achieve higher levels of productivity– Provide your customers greater levels of satisfaction – Control IT costs and increase ROI
Confidence-Plus Services Summary
22 © 2009 DP Solutions
Cloud Computing
What is it?
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Application Hosting
• Use someone else’s infrastructure to run your applications– Fast implementation– Virtualized servers– Outsourced Help Desk– Upgrades included
• Reduced TCO
24 © 2009 DP Solutions
Considerations
• Sufficient bandwidth for performance• Minimal customizations• Desktops still fragile• Security• User training
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Property Management Company
20 HQ Users
3 Terminal Servers
EmailServer
File andShare Point Server
ResidentsMulti-UserOffice
Single UserOffice
RDPPrint RDP
PrintSmart Terminals
InternetOfficePrintStandard Image
Internet Internet
Firewall
DPS Hosted Servers
Point to PointVPN
100 Users
Hosted Accounting Ap
26 © 2009 DP Solutions
Next Steps
Contact DP Solutions Sales to schedule a network review at your company
410 720 3300