Making Ideas Count -...
Transcript of Making Ideas Count -...
Corporate Profile
Making Ideas Count
Making Ideas Count
Corporate Profile
About the CoverNumbers on the cover highlight several of Ricoh’s key achievements in its drive to deliver new value for its customers, notably that it: ● Was No. 1 in the global A3 MFP (including single function copiers)* market in 2012 in terms
of shipments ● Operates in around 200 countries (as of March 2013) ● Has acquired 44,972 patents worldwide (as of December 2012) ● Seeks to reduce Group carbon dioxide emissions by 87.5% from the fiscal 2000 level by fiscal
2050 ● Listed for the ninth consecutive year as one of the “Global 100 Most Sustainable
Corporations in the World” by Corporate Knights Inc. of Canada
Ricoh marked its 77th anniversary in 2013, and remains committed to providing new value to its customers.
*Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker, 2013 Q1
The Ricoh Group provides an array of image processing
equipment and other products and services in keeping with
its customer-centric focus on creating value. Our lineup
includes digital multifunction printers (MFPs), printers, laser
printers, facsimile machines, production printers and
systems, projection systems, digital duplicators, and other
equipment and related consumables, services, and soft-
ware. We also supply cloud services and network appli-
ances, as well as digital cameras, thermal media, PC unit
products, and semiconductor devices.
Founding Principle
The Spirit of Three Loves
Love your neighbor, Love your country, Love your work—Kiyoshi Ichimura, founder
Ricoh founder Kiyoshi Ichimura formulated these principles in 1946. They inform
how we do business, encouraging us to constantly improve and contribute to the
wellbeing of all stakeholders. The principles embody Mr. Ichimura’s dedication by
championing mutual respect, contributing to society by cherishing the planet, and
encouraging our people to find meaning in work and passionately take on new
challenges.
Mission, Vision, and Values
Mission Statement
At the Ricoh Group, we are committed to providing excellence to
improve the quality of living.
Vision Statement
To be the most trusted brand with irresistible appeal in
the global market.
Values Statement
To be one global company, we must care about people, our
profession, our society, and our planet. We must dedicate our
winning spirit, innovation and teamwork to sharpen our
customer-centric focus, and we also must commit to the highest
standards of ethics and integrity.
Please visit the following website for a detailed explanation of our Mission, Vision,
and Values: http://www.ricoh.com/about/commitment/philosophy/
The RICOH Way
ContentsMessage from the President 1Spotlighting Ricoh’s Service Solutions 2Products Imaging and Solutions 8
Industrial Products and Other 10Technological Innovation 12Corporate Social Responsibility 14Environmental Management 16Global Reach 18Sponsoring Excellence 19A Solid Record of Innovating Value 20
1Corporate Profile
Message from the President
Ricoh has grown with its customers since its creation in
1936 by devoting its energies to delivering innovative
products and services. We aim to keep growing by draw-
ing on The RICOH Way to build trust with customers by
helping them to enhance productivity and manage knowl-
edge. At the same time, we will pursue management that
balances environmental conservation and profits.
Globalization poses increasingly complex social challenges.
It is also accelerating changes in the business climate. At
Ricoh, we believe that we can continue to innovate by gen-
erating economic value through our operations while help-
ing resolve social issues, thereby producing even more val-
ue for all stakeholders. These considerations prompted us
to launch our 17th Mid-Term Management Plan in April
2011. The prime strategies of this three-year initiative are to
create and integrate our businesses and establish highly
efficient management. At the same time, we are strength-
ening and expanding core operations while cultivating new
businesses.
Underscoring these endeavors is the “imagine.change.”
corporate tagline, which we introduced in April 2012 to
convey the notion that collective imagination can pave the
way for change. We will leverage “imagine.change.” in
concerted efforts to innovate beyond customer expecta-
tions so that we can remain a valued and trusted business
partner well into the future.
Everything we do is about delivering customer value
Zenji MiuraPresident and Chief Executive Officer
2 Corporate Profile
Anticipating change to help boost customer productivity
Business has changed dramatically in the past two decades. Companies operate globally and share much of their infor-mation digitally, so they must network their equipment to survive and prosper. Ricoh can accommodate changing work styles with an array of products and solutions that can deliver complete value packages for customer business processes.
We can greatly enhance the product ivity of our customers by optimizing their office equipment worldwide, offering complete administrative support for networked office envi-ronments and slashing operating costs while helping to reduce environmental impact.
■Managed Document Services (MDS)
We focus on processes, people, technology, and innova-tion to drive continuous improvement. We help organiza-tions flexibly so they can better manage and leverage information. Complementing the services management underpinning our print and document services program are consultation and proven project and change manage-ment methodologies.
■ Information Technology Services (ITS)
We provide a single point of contact for all IT support to totally optimize office environments. These services cover everything from product procurement to full IT infrastruc-ture support through continuous monitoring and opera-tional support for devices. We help customers through measures to reduce their costs, enhance security, and maintain business continuity.
■ Total Green Office Solution (TGOS)
We help customers to comprehensively visualize environ-mental impacts throughout product lifecycles, enabling them to optimally select and install equipment based on analysis of their printing and usage needs. TGOS services extend from proposals for recycling and reusing products to providing reports on power consumption and the use of energy-saving modes.
The International Monetary Fund and the World Bank Group convened
their 67th annual meetings from October 9 through 14, 2012.
Around 20,000 people attended these gatherings, which were in
Tokyo for the first time in 48 years. Ricoh drew on its synergies in
document processing, IT services, and communications to provide a
complete array of advanced products and services that helped
streamline meeting efficiency.
One solution was a multi-projection system that connects three
ultra-short-throw projector. It mesmerized visitors by showing dynamic
images on a 3.84-meter-wide screen.
We set up digital signage with easy installation while making good
use of the limited space (by using a glass window as a display screen) to
deliver real-time information on meeting proceedings.
We combined a Unified Communication System with an ultra-
short-throw projector to set up a virtual help desk that provided face-
to-face communication between visitors and operators in a remote
location.
We helped participants share information globally by supplying a
total of 750 digital multifunction devices and printers employing
energy-saving technology and by maintaining and supporting this
equipment around the clock. We additionally customized our RICOH
Smart Presenter application, a tablet-based paperless meeting solution,
which enabled simultaneous sharing of materials with audiences and
emailing of handwritten memos and meeting materials.
Ricoh supported the Cool Japan initiative, which showcases the
nation’s many unique cultural and technological offerings, through
these solutions and services.
Providing Solutions and Services to Annual Meetings of IMF and World Bank Group in Japan
Spotlighting Ricoh’s Service Solutions
One PJ WX4130 ultra-short-throw projector was housed in each of three black boxes in front of the screen
3Corporate Profile
MDS ■ Driving productivity with an adaptive approach
• Phase 1: Understand We apply best practices to identify customer workflows, goals, and document needs. Our experts assess and define current environments and fully
understand customer capabilities, limitations, and true costs.
• Phase 2: Improve We recommend ways to enhance efficiency and productivity and drive measurable and sustained cost savings that match customers’ strategic objectives.
• Phase 3: Transform We provide roadmaps to reaching desired states and align leadership goals and end-user behavior so customers can reach their objectives quickly.
• Phase 4: Govern Our services measurably and sustainably save money and improve fleet productivity and workflow, reducing customer IT efforts and enhancing end-user
satisfaction.
• Phase 5: Optimize Our experts work as extensions of customer staff, transforming workflows and enabling organizations to deliver the right information at the right time in
the right format while saving money.
ITS ■ Providing a single point of contact
• IT Infrastructure Services We assess IT environments, handle everything from design through installation and maintenance, and help reduce the burdens of IT infrastructure
management.
• Managed IT Services We monitor servers and networks remotely, swiftly identifying problems and restoring services. We offer troubleshooting help desks for customers and
take care of IT administration.
• Security Solutions Services We deliver optimal solutions to prevent information leaks and unauthorized access.
• Business Continuity Solutions Services We ensure business continuity through systems monitoring and our data centers.
TGOS ■ Reducing environmental impact and costs
• Optimally Locating Office Equipment We visualize and minimize costs and carbon dioxide emissions for printing and usage setups.
• Cutting Power Consumption through Energy-Saving Modes We encourage customers to take full advantage of energy-saving modes to save power.
• Reducing Paper Consumption through Duplex Printing We show customers how to use duplex copying and printing to dramatically reduce paper consumption.
• Monitoring and Optimizing Equipment Usage The @Remote Green Report Service provides centralized monitoring and helps customers to optimize usage.
4 Corporate Profile
Customer benefits
● Manual processes outsourced
● Internal resources conserved
● Focusing on value-added activities
● Swifter invoice turnaround
● Reduced process costs
Ricoh solutions
● A tailored i-Invoicing solution
● Managed off-site service
● Automated processing
● Manual validation
● Digital Cloud-based library
Dalkia
ChallengesDalkia is Europe’s leading energy service provider, managing and maintaining more than 100,000 energy facilities on behalf of its clients.
The company’s tailor-made eco-efficient solutions save money. They also reduce carbon dioxide emissions and release manpower.
Dalkia employs more than 50,000 people in 42 countries, and had a turnover of €8.6 billion in 2010.
The company’s Spanish operation is growing rapidly, with new customers benefitting from managed energy services.
Business expansion has accordingly increased back-office administration. The accounts payable department has, for example, seen the volume of supplier invoices surge.
Providing an outsourcing invoice capture service that saves Dalkia €200,000 annually
Ricoh provides a tailored i-Invoicing service for the Spanish operation of Dalkia. We combine intelligent data capture and automated processing to improve the integrity of the company’s
financial data. The service has eliminated time-consuming manual processes, saving Dalkia €200,000 annually.
Manual processing of supplier invoices stretched internal resources. Basic processing, which encompassed recording invoice data, filing copies and acknowledging receipt, took an average five minutes per invoice.
The Spanish operation had to process 10,000 invoices monthly. This wasted 800 work-hours monthly, equivalent to 3.5 full-time employees.
Dalkia recognized the constraints of processing invoices internally, so it sought a much more effective solution through electronic processing, which could streamline efficiency and save money.
The company chose Ricoh to provide a fast and effective managed service that could accommodate business growth down the track.
MDS Case Study
5Corporate Profile
SolutionsLike Dalkia, Ricoh provides managed service solutions. Ricoh’s i-Invoicing service leverages the Cloud to make it simple for customers to handle paper-based and electronic invoices. Ricoh processes all supplier invoices for Dalkia and presents essential information in an easily managed electronic format.
Ricoh provides i-Invoicing services for blue-chip companies across Europe, so it drew on its extensive managed service facilities to easily accommodate Dalkia’s invoice volume. Dalkia now forwards all of its inbound invoices to Ricoh’s shared service center in Madrid for processing.
Operatives at that center scan Dalkia’s supplier invoices, mak-ing digital copies and storing invoice data. Intelligent soft-ware simplifies capture.
We automatically recognize, extract and record key fields, such as the supplier name, invoice number, date and invoice value. We manually validate missing data.
After capturing invoice data, we transfer it to Dalkia for uploading to that company’s purchase ledger system. Dalkia can access digital copies of invoices available through the i-Invoicing Cloud.
Once we upload invoices to the i-Invoicing Cloud, an auto-mated acknowledgement goes to suppliers to confirm receipt.
ResultsRicoh provides a managed end-to-end service for Dalkia. Au-
tomated processing eliminates human error and records in-
voice data accurately. We lodge supplier invoices in Dalkia’s
purchase ledger system within 24 hours of receipt, keeping
an accurate and up-to-date record of liabilities available to
management.
Dalkia’s purchase ledger clerks no longer waste time inputting
data and filing invoice copies, so they can use their time more
productively.
Same-day automated acknowledgement of invoice receipt
has reduced the number of supplier phone calls. Dalkia’s peo-
ple can quickly answer inquiries because digital copies are in-
stantly available from the Cloud.
At current volumes, Ricoh’s i-Invoicing setup saves Dalkia
around €200,000 annually. Another advantage is that the i-In-
voicing solution is fully scalable. As Dalkia’s business and sup-
plier invoice volumes increase, Ricoh can absorb the growth
without Dalkia needing to increase headcount.
An additional benefit for Dalkia is that Ricoh’s shared service
center archives supplier invoices. Dalkia can readily access the
archive through the i-Invoicing Cloud, which offers secure
data backup and continuity if a disaster occurs.
Ricoh is the only provider in its sector to meet the ISO 27001
standard for information security worldwide.
About DalkiaDalkia is Europe’s leading provider of power facilities management and maintenance services. The company saves 5.6 million metric tons of carbon dioxide annually by streamlining primary energy efficiency and supplying renewable energy. Headquartered in France, Dalkia has around 52,000 employees in 42 countries providing services for more than 110,000 power facilities. The company had a turnover of €8.6 billion in 2010.
6 Corporate Profile
“Ricoh UK’s ITIL trained personnel provide Manchester Airports Group with a com-plete ITIL-based managed IT service. We also assist as needed with third party hard-ware and software procurement.”— Helen Weaver IT Services Manager Ricoh UK Ltd.
Manchester Airports Group
ChallengesManchester Airports Group needs to manage its IT systems and technology infrastructure seamlessly for all four of its airports. So, it turned to Ricoh UK Ltd. Says Helen Weaver, IT Services Manager at Ricoh UK, “The group required an experienced IT solutions and services provider to manage its business-critical systems and underlying technology on a 24/7 basis across four geographically removed locations.”
24/7 managed IT service from Ricoh helps Manchester Airports Group maintain essential information systems
The IT infrastructure is critical to the day-to-day operation of airports. Passengers rely upon flight information displayed on monitors located in arrival and departure halls. Airline personnel use terminals to check in passengers and printers to label baggage. Back office IT systems facilitate smooth, efficient and hassle-free passenger service.
SolutionsManchester Airports Group’s IT infrastructure is managed by Ricoh. Using Information Technology Infrastructure Library (ITIL) service management methodology, Ricoh provides 24/7 support for systems and technology.
Ricoh personnel run the integrated IS Service Desk and using network tools and utilities, they control the desktop and server environments, minimising the number of IT incidents.
Ms. Weaver says that, “Ricoh UK’s ITIL trained personnel pro-vide Manchester Airports Group with a complete ITIL-based managed IT service. This includes anytime remote and desk-side support through an integrated IS Service Desk and ongoing management and maintenance of the client’s broader hardware environment, notably for PCs, laptops, servers and printers. We also assist as needed with third party hardware and software procurement.”
ResultsManchester Airports Group found it easy to renew Ricoh’s contract because of a proven ability to fulfill service level agreements. The Group sees trust and flexibility in the relationship, which adds value to operations.
The Group considers Ricoh a partner that is integrated into its business. Ricoh employs ITIL methodology, a best practice standard for delivery of IT services. Both sides talk the same language and enjoy a consistent and effective approach to IT service delivery.
ITS
About Manchester Airports GroupManchester Airports Group is the largest domestically owned airport operator in the United Kingdom. The group’s airports in Manchester, East Midlands, Bournemouth and Humberside serve more than 29 million passengers annually and contribute £3.2 billion to the local economy.
Case Study
7Corporate Profile
“Ricoh has helped Kraft to not only con-solidate output but also to produce a more strategic document workflow process. It’s a win/win partnership for our environ-mental and cost reduction targets.”— Laura Brockob (left) Senior Global Account Manager Ricoh Americas Corporation
Kraft Foods
ChallengesIn April of 2008, Kraft and Ricoh signed a global contract to help the organization drive document management initia-tives that reduce costs and improve both productivity and sustainability.
The story began when Kraft IT analyzed their printer fleet globally. “We had more printers than employees at every Kraft HQ location,” states Julie Nash, the Kraft program sponsor. “We had a huge opportunity to not only upgrade to the latest technology, but to consolidate and standardize our fleet for tremendous savings.”
Personal printers were a problem. Many of Kraft’s personal printers were over 7 years old. These devices are very expen-sive to operate and maintain. The challenge was convincing employees to ‘give up’ their desktop models as this was a voluntary program. After creating awareness of the environ-mental benefits of using networked printers, many employ-ees wanted to contribute to a ‘greener’ office. The new multifunction devices not only default to duplexing, they are much more energy efficient and have a substantially lower cost per page.
SolutionsKraft’s Sustainable Output Initiative supported by Ricoh Americas Corporation follows a four step process. The first is to provide a thorough inventory of current equipment and consolidation opportunities. The second is to recommend a future plan based on specific productivity and sustainability measures. The third is to install the new multifunction de-vices and network printers to realize the benefits. The fourth is to continuously assess the fleet and look for optimization or underutilization and continue to educate users on how to work more efficiently online, reducing paper.
Results“Ricoh has helped Kraft to not only consolidate output but also to produce a more strategic document workflow pro-cess,” says Laura Brockob, the Ricoh Americas Corporation
Less paper and more green
Kraft Foods is the world’s second largest food company. The company tasked Ricoh to deploy theTotal Green Office Solution (TGOS) to tackle rising fleet management issues stemming from corporate growth
and to help address increasing cost and environmental impact challenges.
Senior Global Account Manager for Kraft. “Our fleet man-agement experts work behind the scenes by remote moni-toring to make sure the print environment is running effi-ciently.” Usage is reviewed in order to achieve optimal device-to-user-ratios and make sure the fleet of devices is aligned properly with actual volume. In addition, Kraft is also able to utilize less energy, paper and toner through Ricoh’s technology. Ms. Brockob adds that, “It’s a win/win partner-ship for our environmental and cost reduction targets that are being implemented in North America, EMEA and Asia Pacific.”
As a result of this program, Kraft has seen a 30% reduction in overall print expenses. This translates into significant savings in electricity, space and paper usage. Employees feel good about small changes they can make for a ‘greener’ office environment.
TGOS
About Kraft FoodsKraft Foods Inc. is a global snacks powerhouse with an unrivaled portfolio of brands. It markets biscuits, confectionery, beverages, cheese, grocery products and convenient meals in approximately 170 countries. Kraft Foods had 2010 revenue of $49.2 billion, more than half of which was earned outside North America.
Case Study
8 Corporate Profile
Ricoh constantly seeks to deliver new value to accommodate changing work styles by offering an array of such imaging equipment as MFPs and printers and other hardware. Under-pinning these offerings are complete solutions that range from supplying software and consumables to constructing and supporting information technology environments, managing networks, and providing maintenance services and user support. We manufacture and market thermal media, optical equipment, semiconductors, electrical compo-nents, and measuring equipment. We also supply digital cameras and offer financial and logistics services through subsidiaries.
Imaging and Solutions
Delivering an array of productivity-enhancing solutions
This compact, desktop printer can
crisply output up to 32 color or
monochrome pages per minute. It
performs comfortably for work-
groups needing to quickly print
long documents. A new 4.3-inch
color touch panel enhances
usability. This model economically
prints a wide range of documents,
including spreadsheets and other
oversized business applications.
Laser PrintersIPSiO SP C731
1st Share of global A3 MFP market
(including single function copiers, in 2012 in terms of shipments)
This was the second consecutive year in which Ricoh secured the top spot in this category.
Source: IDC’s Worldwide Quarterly Hardcopy PeripheralsTracker, 2013 Q1.
Ricoh engineered this MFP to work
the way its users do. The Multi-
Link-Panel, a next-generation user
interface, makes it possible to use
extensions, add applications, and
connect to the cloud. This compact
model delivers up to 60 mono-
chrome or color pages per minute.
A host of energy-saving features
contributes to a far lower typical
weekly electricity consumption
value than predecessors. At the
same time, this model can preserve
resources and productivity by
recovering from sleep mode in just
5.9 seconds.
MFPsRICOH MP C6003
9Corporate Profile
This 55-inch whiteboard enables
business meeting participants to
interact by writing on shared
images. It can share content from
Windows and Macintosh PCs,
tablets, smartphones, and other
devices. Users can save screen
content to USB memory or share by
email with the click of a button.
People in different locations around
the world can exchange and view
information in real time as if they
were in the same room, greatly
enhancing workflow efficiency.
Interactive WhiteboardsRICOH Interactive Whiteboard D5500
can handle larger meetings. The
application also supports iPhone
and iPod touch devices to enhance
the effectiveness of presentations.
This tablet application for paperless
meetings and presentations extends
its capabilities with RICOH Confer-
ence Center server software so it
SoftwareRICOH Smart Presenter
This color digital printer is designed
for high-quality, low-cost output in
production environments. New
Ricoh-developed technologies
enable printing on envelopes of
various sizes and on specialty
stocks. This model also draws on
proprietary oil-free polyester
polymerization toner and Vertical
Cavity Surface Emitting Laser
technology to deliver professional
resolution.
Production PrintingRICOH Pro C5110S
This vertical projector incorporates
Ricoh’s proprietary free-form
surface mirror and can deliver
48-inch coverage from as near as
11.7 centimeters to a screen. This
model is also highly portable,
weighing around 3.0 kilograms,
and can be set up in the tightest
locations.
ProjectorsIPSiO PJ WX4130N
10 Corporate Profile
Supporting industry progress and innovation
Industrial Products
This micro-ATX motherboard offers
outstanding reliability and helps
customers maintain stable supplies of
products, thereby boosting their
competitive edge.
Embedded ControllersFB19M
We contribute to industrial and
social progress by developing and
marketing image processors, power
management ICs, communications
ICs, and other devices that deliver
advanced features and conserve
power for customer systems.
Electronic DevicesImage Processors
Our high-quality factory automation
cameras and lenses help customers'
production lines achieve even higher
efficiency and reliability. We also
supply security cameras and lenses
and related products, including
surveillance cameras.
FA SecurityFA Security Cameras and Lenses
Rewritable Hybrid MediaRECO-View RF Tag Series
This series integrates Ricoh’s
proprietary thermal rewritable
technology and radio frequency
identification tags. Our rewritable
hybrid media makes digital
information visible at a glance,
making it ideal for parts manage-
ment, purchasing logistics, and
numerous other applications.
11Corporate Profile
This successor to the outstanding GR
DIGITAL IV retains the pocket
compactness and precision of the
renowned GR series. It incorporates
an APS-C size CMOS sensor to
enable routine high-sensitivity
shooting at ISO 3200 and is low-pass
filter-less to ensure clear depiction all
the way to the edges of images. The
new GR LENS offers a fixed focal
length of 28mm. Also new is the GR
ENGINE V, which ensures high-
performance image processing to
produce natural, sharp images and
suppress saturation for certain colors.
GR
Revolutionizing photography with outstanding quality and features
Digital Cameras
and an easy operability rivaling
many high-end models. The lens
kits feature simplified weather-
resistant lenses to greatly enhance
dependability.
This entry-class digital SLR camera
features a compact and light body
that is weather-resistant and
dustproof while offering full-
fledged shooting specifications
PENTAX K-50
Other
deliver outstanding image quality
and high-sensitivity performance.
A family of seven specialty lenses
provides an array of effects for
effortless and inspired
photography.
This flagship model in the Q series
employs the world’s smallest and
lightest interchangeable lens
system*. Fitting comfortably in the
palm of a hand, this camera
employs a large image sensor to
PENTAX Q7
*As of August 1, 2013, based on Ricoh Imaging Company, Ltd., research
superb operability and maneuverability
of this camera make outdoor
shooting effortless and comfortable
for demanding photographers.
This lens-interchangeable digital SLR
camera employs a professional back
with a large image sensor to deliver
around 40 effective megapixels. The
PENTAX 645D
12 Corporate Profile
To screen
Free-form mirror
Inflectionmirror
Lenses
Display panel(original image)
Projection optical system using a unique inflected optical system
Innovating technologies that support changing work styles
Since its establishment 77 years ago, Ricoh has expanded its business domain from cameras and diazo copiers to encompass today’s MFPs, solutions, and services. We have spawned numerous innovations over the years in such fields as optics, chemical materials, electrophotogra-phy, mechatronics, communication, semiconductors, and inkjets, as well as in image processing, software, and information technology.
We have combined capabilities in these areas with fundamental tech-nologies relating to the environment, production, quality management, and simulations to consistently innovate numerous advanced technolo-gies and create new value.
Ricoh has driven technological progress to make information more accessible and enable people to work anytime, anywhere. Business today has to be global, flexible, and speedy. We will therefore continue to innovate products and services that support changing work styles and collaborative processes, accelerating research and development through Open Innovation.
• Unified Communication System• Projection systems Video and audio technologies
Cloud service technologies
• Managed Document Services• IT Services • Production printing Software and IT technologies
Authentication and security technologies
Color management technologies
• MFPs • Printers • Digital cameras Image processing technologies
Precision control technologies
Controller and network technologies
Inkjet technologies
• Plain-paper copiers • Facsimile machines Electrophotographic technologies
Mechatronics technologies
Communication technologies
Semiconductor technologies
• Diazo copiers • Analog cameras • Sensitized paper Optical technologies
Chemical materials technologies
Precision processing technologies
44,972 Number of patents issuedworldwide (as of December 31, 2012)
Technological Innovation
■Ricoh Visual Search (RVS) technology — Ricoh Innovations, Inc., in Silicon Valley developed RVS for easily retrieving on-line information associated with text and images. Potential applications include using a smart phone to capture an image of an advertising brochure and automati-cally display related videos, images, text, or other information.
■ Ricoh’s major products and technologies
■ Freeform mirror — The freeform mirror underpinning our ultra-short-throw PJ WX4130 projector minimizes distortion while enlarging images. We folded the beam path in the optical system to create a compact and lightweight projector that delivers outstanding optical performance.
13Corporate Profile
■ The P3000 videoconferencing system is as compact and portable as a notebook PC and is easy to use over the Internet. Ricoh built a new Machine-to-Machine platform that employs communication control and cloud technologies. This makes it possible to manage all equipment statuses on the cloud to enable communication anywhere and any-time. Ricoh eliminated the problem of video
and audio cutoffs in videoconferences with its Machine-to-Machine platform and H.264 SVC, a new video codec that controls video quality according to network bandwidth and data congestion, thereby ensuring trouble-free communication. The P3000 thus fulfills customer needs by enabling communication anywhere, anytime, and with anyone.
Anytime, anywhere, and with anyone.RICOH Unified Communication System P3000
Visit the following site for details:http://www.ricoh.com/about/company/technology/
14 Corporate Profile
As globalization progresses, our society faces an increasing number of
challenges on a global scale that are diverse in nature, traverse various
aspects of society, the economy and the global environment. These issues
are too intricately intertwined by multiple factors to be addressed by the
public sector alone, including national governments, inter-national
organizations and the social sector. Against this background, expectations
are rising for private companies that possess a wide range of global
resources to contribute to solving these complicated social concerns.
As such a corporate entity, the Ricoh Group works to meet these social
challenges, clarifying its stance under two principles: “contribution to
resolution of social issues through business activities” and “commitment
to and responsibility for social contribution.”
141 One of the World’s Most Ethical Companies for five straight yearsIn March 2013, the Ethisphere Institute, a
leading international think tank, named
Ricoh as one of the 141 world’s most ethical
companies for the fifth straight year.
Fulfilling our commitment to contributing to a sustainable future for business, society, and the Earth
Corporate Social Responsibility
Main activities
Ricoh Science Caravanhttp://www.ricoh.com/about/sustainability/topics/social/05_01.html
Ichimura Nature School in the Kanto Regionhttp://www.ricoh.com/about/sustainability/topics/social/02_01.html
Social Contribution Club "FreeWill"http://www.ricoh.com/about/sustainability/topics/social/04_01.html
Education Support Program in Indiahttp://www.ricoh.com/csr/india_edu/
Great East Japan Earthquake support activitieshttp://www.ricoh.com/about/sustainability/topics/social/03_01.html
■ CSR disclosure
http://www.ricoh.com/csr/
■ Value-Creating CSR
Sustainable society and business growth
Voluntary responsibilities to society
Areas of CSR Initiatives
● Community involvement and development (Social/Economic Infrastructure Development, Respect for People, Living Standard Improvement, etc.)
● Sound youth development● Ensuring environmental sustainability● Support for tackling environmental
and social problems
● New market/new customer development
● Marketing methods● Innovations● Human resource development● Improvement of employee loyalty to
the company● Improvement of brand value
Resolution of social issues Business growth
Contribution to resolution of social issues through
business activities
Fundamental responsibilities to society
Commitment to and responsibility for social
contribution
• Increase customer value by offering products and services that embody the RICOH Brand Benefits
• Offer safe and reliable products and services
• Increase corporate value by achieving sustained growth• Timely and appropriate information disclosure and communication
• Build partnerships based on mutual trust and fair trade• Promote socially responsible activities across the value chain
• Contribute to solving social issues through social contributions and business activities
• Respect the culture and customs of the countries and regions in which we operate and contribute to their development
• Promote workplace health and safety and develop human resources• Promote respect for employee diversity and work-life balance
• Conduct business activities in an environmentally friendly manner and contribute to the reduction of environmental impact
• Contribute to the maintenance and restoration of the Earth’s self-recovery capabilities
Customers
Shareholders and investors
Business partners
Society
Employees
Global environment
■ Primary activities for stakeholders
15Corporate Profile
Aiming to develop new businesses that lead to community development in rural villages in India
Despite rapid economic growth, many people in emerging and
developing countries remain at the Base of the Pyramid (BOP) in that
they still suffer from severe poverty. Ricoh responded by launching the
BOP project under its value-creating CSR concept, the initial step being
at a rural village in Bihar, India, in 2010. Ricoh sent employees to stay in
local communities to understand their culture and customs and build
trust. The staff then conducted field research, based on which Ricoh is
discussing sustainable business project plans with local parties. Since
2011, the project has implemented a range of initiatives to cultivate
entrepreneurship and assist start-ups, focusing on business creation and
female empowerment. Ricoh intends to develop its own business by
offering new products and services to local entrepreneurs so that they
can expand their operations.
Visit the following site for details: www.ricoh.com/csr/activity/soc_harmony/bop.html
Ricoh staffers evaluating local entrepreneurs for BOP project
Training prospective print shop entrepreneurs Entrepreneur of first women's shop under BOP project
Value-creating CSR initiatives: Base of the Pyramid Project
16 Corporate Profile
Simultaneously achieving environmental conservation and profits
1 Identifying and reducing the total environmental impact at all stages of the lifecycle
2 Putting priority on inner loop recycling and promoting a multitiered recycling system2-1 More economically rational recycling 2-2 Reducing the needs of new resources with greater use of recovered resources
3 Establishing a partnership at every stage
Environmental crises are forcing companies to lead social transfor-mations. The Ricoh Group aims to remain a valued and respected member of society by conserving the environment while generating profits through its businesses. We are developing cross-sectional environmental technologies that contribute to conserving biodiver-sity to help the earth to regenerate.
Contributing to social sustainability based on the Comet Circle concept
Both Ricoh and society must change to materialize social sustainability. We therefore established the Comet Circle in 1994 as the basis for fostering such a transformation. The Comet Circle presents our stance on reducing environmental impact, reflecting our scope as a manufac-turer and seller and the entire lifecycles of our products, including upstream and downstream activities.
We factor the Comet Circle into all aspects of our business in recog-nition so that we can make the greatest contributions to reducing environmental impact because of our involvement in early phases of product lifecycles.
87.5% Our mid- and long-term environmental impact reduction goals
All Ricoh Group employees engage in envi-ronmental protection activities. We consider it vital for such efforts to deliver lasting results and focus on the long term. We therefore formulated environmental impact reduc-tion goals for 2020 and 2050. We employ back-scanning for those years in establishing targets in three-yearly environmental action plans.
• Energy conservation and prevention of global warming Reduce total lifecycle carbon dioxide emis-sions by the Ricoh Group (including emis-sions of the “five gasses” converted into CO2) from the fiscal 2000 level by: • 30% by 2020• 87.5% by 2050
• Resource conservation and recycling (1) Reduce the new input of resources
from the fiscal 2007 level by:• 25% by 2020• 87.5% by 2050
(2) Reduce the use of or prepare alterna-tive materials for the major materials of products that are at high risk of depletion (e.g., crude oil, copper and chromium) by 2050.
• Pollution preventionMinimize risks of chemical substances throughout the product lifecycle by 2020 in compliance with the Strategic Ap-proach to International Chemicals Man-agement (SAICM) * Revised in March 2012
Environmental Management
■ Comet CircleTM—Our social sustainability concept
Product manufac-
turer
Partsmanufac-
turer
Materialsmanufac-
turer
User of recycling materials
Shreddercompany
Finaldisposal company
Thermal energy
collection company
Shredder dust
Fossil and mineral resources etc.
Metals
Disassemblyoil
Open loop materials recycling
Closed loop materials recycling
Reuse of products
Reuse of parts
Sorting and disassembly
Crushing of productsLand�ll
Long use
Partsrecoverycenter
Oil recovery company, smelting company
Materialsrecoverycompany
Recyclingcenter
Materialssupplier
Productrecoverycenter
Collectioncenter
Sales company
User
Generation of raw materials • Chemical recycling • Metals recycling
Energy recovery(Energy, CO2)
Maintenancecompany
©1994 RICOH
17Corporate Profile
■ Ricoh was the first to install a completely solar-powered billboard in New York’s famed Times Square. Solar power charges storage batteries that illuminate LED floodlights. Daily power generation is around 16 kilowatt-hours, preventing annual carbon dioxide emissions of about two metric tons. When we decided to install the billboard, we were prepared to accept that the sign might go
dark if unable to secure sufficient power because of the weather, as such situations would actually underscore our corporate commitment to natural energy. In 2011, we installed an eco-billboard in London that employs both solar and wind power and set up another eco-billboard in Sydney.
Our eco-billboards underscore our commitment to environmental management
New York
Sydney London
Visit the following site for more details or
read the Ricoh Group Sustainability Report:
http://www.ricoh.com/environment/
18 Corporate Profile
The Ricoh Group has sales and support, production, and research and development operations in around 200 countries under regional headquarters in Japan, the Americas, Europe, and the Asia-Pacific & China.
Delivering outstanding products and services worldwide
■ Sales and supportOur four regional headquarters focus on sales and support that balance local reach and our global strategies.
■ ProductionRicoh bases its global manufacturing and supply system on two key concepts. One is to site plants where the overriding consider-
ations are efficiency and quality. The other is to manufacture where the prime requirement is to accommodate the demands of
local customers more swiftly.
■ Research and developmentWe built a global research and development structure that harnesses outstanding talent and technical assets to innovate lead-ing-edge technologies for a worldwide market. We draw on local capabilities in R&D collaboration and swiftly reflect customer requirements in our products and services.
Global Reach
Visit the following site for more details or read
the Ricoh Group Sustainability Report: http://
www.ricoh.com/IR/
870.3(FY)0 500 1,000 1,500 2,000 2,500
2,091.62009
1,941.32011
1,924.42013
■ Net Sales
●A
1,903.42012
2,015.82010
1,054.0●B
BA (Billions of yen)Japan OverseasA B
Japan¥870.3 billion45.2%
The Americas¥496.6 billion25.8%
Europe, MiddleEast, and Africa¥421.7 billion21.9%
Other¥135.7 billion7.1%
■ Sales by Geographic Area
FY2013 FY
2013
Imaging & Solutions¥1,685.3 billion87.5%
Other¥146.0 billion7.7%
Industrial Products¥93.0 billion4.8%
Network SystemSolutions¥208.7 billion10.8%
Of�ce Imaging¥1,329.6 billion69.1%
■ Sales by Category
Production Printing ¥147.0 billion7.6%
1,924.4 billion yen
FY 2013
Consolidated net sales
200countries and
regions worldwide
Marketing areas
Approx. 100One of the Global
100 Most Sustainable Corporations in the World
19Corporate Profile
Commitment to teamwork as a global and trusted player
Sponsoring Excellence
We sponsor sports events and stadiums and help foster youth as part of an array of diverse initiatives to
contribute broadly to social progress.
▲ Ricoh Women’s British Open, United Kingdom
▲A.C. Milan, Italy
▲Ricoh Arena, United Kingdom▲ ATP tournaments (Europe and Asia-Pacific)
▲ LPGA Tour Championship Ricoh Cup, Japan
▲Official partner of Museum of Emerging Science and Innovation, Japan
▲Ricoh Coliseum, Canada ©Makoto Hirata
20 Corporate Profile
OA Pioneers
In 1974, Ricoh launched the Rifax 600S, the world’s first high-speed
office facsimile. In 1977, we coined the acronym OA for “office
automation.” During the 1980s, we extended our office productivity
support by rolling out a lineup that included computers and word
processors, optical filing systems, and laser printers.
1970 Ricoh Pavilion at Japan Expo ’70
highlights the theme of a “Better
Vision for Humanity.”
1971 Introduces the Ricom 8 as its first
office computer.
1972 Launches the Ricoh PPC 900, its
first dry-electrostatic-transfer plain
paper copier.
1973 The Rifax 600S, the world’s first
high-speed office facsimile,
transmits a document from Tokyo
to New York via satellite.
1975 Commercializes the Ricopy DT1200,
a wet process-based plain paper
copier that becomes the world’s
top-selling copier. Becomes the
office automation industry’s first
recipient of the Deming Prize.
1976 Establishes the Environmental
Promotion Section. Rifax 600S
adopted for use in the
Montreal Olympic Games.
1977 Coins OA for “office
automation.”
1981 Starts marketing Ricoh brand
dry process plain paper copiers
in Europe and North America.
1982 Introduces the Ricopy FT4060, the first dry-toner plain paper
copier.
1984 The Rifax 1300HS receives a Nikkei Product Excellence Prize.
The Digital Revolution
In 1987, we pioneered MFPs with the IMAGIO 320. In 1996, we helped
popularize digital models by launching the imagio MF200, a compact
and highly affordable MFP. We thereafter released networkable and
color offerings.
Early Years
Ricoh’s origins date to a decision of the Institute of Physical and
Chemical Research to commercialize the fruits of its R&D by setting up
Rikagaku Kogyo Co., Ltd. In 1936, that company established Riken
Kankoshi Co., Ltd. (renamed Riken Optical Co., Ltd., in 1938, and
Ricoh Company, Ltd., in 1963), to manufacture and sell sensitized
paper. The Company started its camera business in 1937. In 1950, it
created Japan’s first mass production structure for cameras, driving
their popularity among consumers. The Company entered the business
machine field in 1955 by launching the Ricopy 101.
1936 Riken Kankoshi Co., Ltd.
established to make and
market sensitized paper, with
Kiyoshi Ichimura appointed
executive managing director.
1938 Renamed Riken Optical Co.,
Ltd. (until 1963).
1946 Kiyoshi Ichimura becomes
president.
1950 Launches the Ricohflex III
camera, which spurred the
popularization of cameras.
1955 Enters office copier field with
the Ricopy 101, its first diazo
model.
1957 Wins Ohkochi Memorial
Production Prize for
establishing mass-production
system for cameras.
1960 Ushers in low-cost, high-
volume office copying with
the new Ricoh offset
duplicator.
1962 Launches the Ricoh Auto Half, a half-framed model that proves a
massive hit.
1963 Renamed Ricoh Company, Ltd.
1965 Introduces the Ricopy BS-1 as its first electrostatic copier.
1968 Kiyoshi Ichimura passes away.
We will continue to revolutionize image processingRicoh started out by marketing sensitized paper and cameras. We have since innovated numerous image process-
ing technologies to offer revolutionary products and services that help improve productivity and create knowledge
A Solid Record of Innovating Value
Ricohflex III
Ricopy 101
Ricopy DT1200
Rifax 600S
77Years
21Corporate Profile
1985 Receives the Ohkochi Memorial Production Prize for developing
a multi-product production system for MFPs. Develops speech
recognition and optical character recognition technology.
1986 Adopts a new corporate logo to mark its 50th anniversary.
1987 The OHP313R overhead projector wins the Good Design Grand
Award.
1989 Signs a Worldwide Sponsorship contract in the facsimile machine
category for the 1992 Barcelona Olympic Games.
1991 The Ricoh California Research Center develops the world's fastest
color imaging compression algorithm. Establishes Ricoh Asia
Industry (Shenzhen) Ltd., a manufacturing subsidiary in China.
1992 Implements the Ricoh General Principles on the Environment to
spell out the Group’s conservation stance.
1993 Ricoh UK Products Ltd. is the first recipient of the Queen’s Award
for Environmental Achievement.
1994 Ricoh UK Products Ltd. receives a Highly Recommended prize
from the European Better Environment Awards for Industry for
its chlorofluorocarbon-free recycling system.
1995 Launches its first digital camera,
DC-1. Acquires Gestetner
Corporation (U.K.) and Savin
Corporation (U.S.).
1996 Ricoh Corporation receives the
first of five straight ENERGY
STAR awards from the
Environmental Protection
Agency of the U.S.
1998 The Rifax BL110 Shataro2 facsimile machine receives the Japan
Machinery Federation President’s Award at the 18th Energy
Saving Excellent Awards.
1999 Receives the the Japan Quality Award.
Going Global
Ricoh’s overseas expansion began in the 1970s, when the Company
began selling on an original equipment manufacturer basis. U.K.-based
Gestetner became part of the Group in the late 1990s as part of efforts
to build a global sales support structure. We have expanded our
operational scope, entering the production printing market and
reinforcing our solutions business while deploying network appliances
linked to cloud services.
2000 Obtains the Eco Mark certification for copiers, marking a first for
the industry.
2001 Receives the Minister of Economy, Trade and Industry Award for
the advanced nvironmental features of the imagio Neo 350
series. Acquires Lanier Worldwide, Inc.
2002 Given the world’s highest ranking for corporate social
responsibility by oekom Research AG (also in 2005 and 2006).
Joins the United Nations Global Compact.
2003 The Ricoh Group receives a Gold Medal from the World
Environment Center.
2004 Acquires Hitachi Printing Solutions, Ltd., which is renamed Ricoh
Printing Systems, Ltd.
2005 Given highest AAA evaluation in the environmental ranking
organized by Tohmatsu Evaluation and Certification Organization
(also in 2006). Given the world’s highest ranking for corporate
social responsibility by oekom Research AG (also in 2006).
2006 Lights up a major billboard atop the San-Ai Dream Center in
Ginza, Tokyo.
2007 InfoPrint Solutions Company, a
Ricoh-IBM joint venture, starts
operations.
2008 Introduces the Ricoh Pro C900
color production printer. Acquires
IKON Office Solutions, Inc.
2009 Releases its first reconditioned
color MFP MP C3500RC/
C2500RC series in Japan.
Produces the world’s first biomass toner, used in the MP 6001GP
MFP. Establishes Ricoh Manufacturing (Thailand), Ltd.
2010 Sets up a 100% eco-powered billboard in New York’s Times
Square. Launches the Projection System business.
2011 Launches the Unified Communication System business to
efficiently integrate video, voice and other information data.
Establishes PENTAX Ricoh Imaging Company, Ltd. Receives the
Award of Director-General of the Industrial Science And
Technology Policy and Environment Bureau, Ministry of Economy,
Trade and Industry for its dry washing technology that removes
residue without solvents or water.
2012 Releases MP 9002/7502/6002/6002GP series, the industry’s first
digital high-speed monochrome MFPs that feature a number of
steel parts made from steel scrap. Ricopy 101, the diazo copier
launched in 1955, is included in the list of Japan’s Mechanical
Engineering Heritage.
2013 Listed in the “Global 100 Most Sustainable Corporations in the
World” by Corporate Knights, Inc. of Canada for the ninth year
in a row. Selected for inclusion in the FTSE4Good Global Index,
a leading stock index for sustainability investment for 10 years in
a row.
Visit the following site for details: http://www.ricoh.com/about/company/history/
DC-1
Energy Star logo
Ricoh Company, Ltd.Ricoh Building, 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan Phone: +81-3-6278-2111 http://www.ricoh.com/
Ricoh Americas Corporation70 Valley Stream Parkway Malvern, Pennsylvania 19355, U.S.A. Phone: +1-610-296-8000 http://www.ricoh-usa.com/
Ricoh Europe PLC20 Triton Street, London. NW1 3BF, United KingdomPhone: +44-20-7465-1000 http://www.ricoh-europe.com/
Ricoh Asia Pacific Pte Ltd.103 Penang Road #08-01/07, VISIONCREST Commercial, Singapore, 238467 Phone: +65-6830-5888 http://www.ricoh-ap.com/