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INDEX

HOTELS:

- Staff………………………………………………………………………………………….. 1

- Department………………………………………………………………………. 2

- Service at the hotel…………………………………………………………. 2

- The rooms…………………………………………………………………………… 3

RESTAURANTS:

- Do you want to visit the best restaurant in Ambato

City?....................................................................................

4

- How to prepare the food?............................................... 4

- You’ll find the best Service…………………………………………….. 5

- You can chose delicious food…………………………………………… 5

AIRLINES:

- Fly with us…………………………………………….................................. 7

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HOTELS

STAFF

The staff performs a perfect job,

everyone has a responsibility in each

area and depend of the work of them

the image of the hotel.

Is important be careful, responsible,

honest, polite, attentive, agile, flexible

and be punctual.

Also the staff mustn’t have

confiance with the guest and the

same way doesn’t have to take

anything of the guest.

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DEPARTMENT

Each department performs a different function in the hotel and offers different services

to guests. The synchronization, coordination and control of staff are important for a

good working environment.

The hotel departments are:

Front desk clerk

Bellhop

Food and beverage

Restaurant

Housekeeper

Spa resort

SERVICE AT THE HOTEL

It is important to

offer a wide range

of services for

covering customer

needs, such as:

special services,

transfer service,

smoking room,

and business

center.

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The transfer service offer luxury

transportation with private driver for

maximum comfort and safety. Smoking

area: It is important to avoid areas scented

snuff and damage to the facilities. If you

offer a good service you will have more

demand.

THE ROOMS

The hotel room should be a

peaceful haven and

tranquility for the guests feel

at home. Each of the rooms

at the Hotel must offer

everything necessary to

ensure a pleasant and

relaxing stay such as:

impeccable linens, spacious

bathrooms, audiovisual

equipment, and different

types of room’s par example:

suites, deluxe.

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ibetan’s restaurant offers different service about typical and international food and T

beverages also if you want to come with your couple and family, you can prove delicious

food since vegetables food to meals and desserts.

he most important things in the T

kitchen are the utensils for example:

Table, knife, pot, pan, spatulas, grater,

and ingredients, for to use these items

before start cooking. Sometimes I need to

additional kitchen help, the sous chefs

who cuts the meal and vegetables, and

pastry chef who makes the delicious

cakes, and the dishwashers, waitress.

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Our restaurant offer an exclusive service because is located on a good place for facility of

our guests. All the members of the staff are very efficient because each month each

member is capacitate in their area for give good

service.

We offer an exclusive service because all members

of staff can speak three language such as

Spanish, this language is very important because

our restaurant is located in Ecuador also they can

speak French and English because are very

important around the world.

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We prepared with

exclusives ingredients

and you’ll can see and

chose that you prefer

as:

Spanish

soup

T-bone

steak on

the stone

Cheesecake

Salmorejo Duck

breast

grilled

Chocolate

mousse

Garlic

white

Iberian

pork

tenderloin

Chocolate

mousse

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FLY WITH US!!

Airline is a company that provides transport

on airplanes for people and things, and travel

around the world.

The staff of the airlines is two pilots and 2 or 3 stewardesses. The airline has many

destinations like international flights and domestic flights. When we travel at

international flight, we have to be with 3 hours before. Also we have to pass for metal

detector and we have to leave apart all the things that are metal.

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There are different kinds of passengers, people have more than 65 years old, and they

pay only the 5o% of the ticket and when the passenger is a kid and don’t have more

than 18 years old, always must to travel with a stewardess.

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