Elizabeth Montalvo 851 Three Islands Blvd. Apt. #209 Hallandale Beach, Florida, 33009 Phone: (787) 525-7731 E-Mail: elzbtor5@aol.com

Objective

MY CAREER OBJECTIVES ARE TWO-FOLD: IT IS MY GOAL TO DELIVER MY DUTIES TO THE FULLEST SATISFACTION OF ALL MEMBERS OF THE COMPANY BY USING MY SKILLS WITH CUSTOMER SERVICE, AND TO ULTIMATELY CONTINUE MY COMMITMENT TO THE COMPANY AS AN INTEGRAL PART OF UPPER MANAGEMENT.

Awards & Achievements Promoted within 90 days in Kids Experience Manager – Trump

International Beach Resort, Miami Fl Nominated for Manager of the Quarter 1st and 2nd quarter – Trump

International Beach Resort, Miami Fl Recipient of Manager of the Quarter for the 2nd quarter – Trump

International Beach Resort, Miami Fl Legendary Performer of the month: April 2011 – St. Regis Bahia Beach,

Puerto Rico Legendary Performer: Employee of the Year 2011 - St. Regis Bahia Beach,

Puerto Rico Certified Behavioral Interviewer - St Regis Bahia Beach and Trump

International Beach Resort Certificate Management Training Completion – Krispy Kreme Certified in First Aid and CPR State licensed slot combo professional

ExperienceGulfstream Park Racing and Casino

Guest Service Manager: 2015 – Present

Oversee casino daily operations Supervise a team of twenty associates Assist with all casino promotions Assist VIP guests and ensure customer satisfaction

Trump International Beach Resort, Miami Florida

Kid’s Experience and Hotel Activities Manager: 2013 - 2015 Supervise youth camp counselors and recreation program Respond to all guest inquiries and opportunities related to the children’s and recreation

programming.

Actively market recreation and children’s programs. Conduct daily pre shift/communication meetings Conduct budgeting, hiring of vendors, and scheduling of staff Preplan, coordinate, staff and host all guest activities including pool, beach, bar, ballroom and lobby

areas. Housekeeping inspector during peak season.

References will be furnished upon request.

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Guest Relations Coordinator: 2013-2015 Work closely with the Office Management team in assisting all aspects of guest relations and front

office operations by performing the following duties: Provide pertinent guest information to respective departments to ensure a seamless guest

experience Handle guests amenities and special requests Ensured the use of all professional and service standards. Ensure that all VIP’s are pre-registered according to standards and perform quality control for all

arriving VIP rooms. Respond to negative correspondence and feedback in a concise and timely manner.

The St. Regis, Bahia Beach Resort, Puerto RicoSupervisor of Recreation 2010 - 2013

Coordinate and supervise the recreation program including planning, scheduling and implementing recreational activities in specific program areas and during peak and holiday seasons.

Assist in the development, recommendation and implementation of goals, objectives, policies, procedures and work standards for the assigned recreation area(s)

Participate in the preparation and administration of assigned recreation programs and budgets. Hiring and scheduling for a team of 10 employees Evaluate and control of payroll for the department.

Related Work ExperienceToys R’ Us/Babies R’ Us, Puerto Rico: Local Marketing Specialist

2007 - 2009Worked closely with the District Marketing Manager, District Manager, Store Managers and Selling Assistant Managers to develop a local marketing strategy for the multiple store market. Partnered with the District Marketing Manager to ensure the strategy met objectives and national and district marketing initiatives. I worked with the Store Managers (SM) on all marketing initiatives and gained support from the SMS and Store Teams.

Krispy Kreme, Caguas, Puerto Rico: Assistant General Manager2006-2007

Support of the General Manager in the daily operations of store, led a team of lower management members such as Supervisors, Team Leaders and staff. Trained perspective employees. Directed and controlled the store by implementing the skills acquired during a six week Management Training created to provide Managers with the knowledge and the tools to create magic moments for their customers as well as their employees. Maintained daily inventory and balanced financial and business transactions, as well as credit transactions. Finally, ensured and created mentoring relationships with Krispy Kreme’s employees and customers.

References will be furnished upon request.

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SkillsCustomer Service Bilingual: Highly Fluent in English and Spanish

Financial Management Proficient in Microsoft Office and various other applications

References will be furnished upon request.

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