Listening skills

15

Transcript of Listening skills

ਸੁਣਿਐ ਸਰਾ ਗੁਿਾ ਕ ਗਾਹ॥

ਸੁਣਿਐ ਸਖ ੀਰ ਾਣਿਸਾਹ॥

ਸੁਣਿਐ ਅੰਧ ਾਵਣਹ ਰਾਹੁ॥

ਸੁਣਿਐ ਹਾਥ ਹਵ ਅਸਗਾਹੁ॥

ਨਾਨਕ ਭਗਿਾ ਸਦਾ ਣਵਗਾਸੁ॥

ਸੁਣਿਐ ਦੂਖ ਾ ਕਾ ਨਾਸੁ॥੧੧॥

Is an integral part of our life

It can raise you up

It can pull you down

Communic

ating, 70%

Not

Communic

ating, 30% Listening,

45%

Writing, 9%

Reading,

16%

Speaking,

30%

Listening is the ability to accurately

receive and interpret messages in the

communication process.

Ignoring

Pretend Listening

Selective Listening

Attentive Listening

Empathic Listening

Effective listening is a skill that underpins

all positive human relationships.

They are the building blocks of success

Means to become effective listener.

Means to become empathic listener.

Maintain Eye Contact

Don't Interrupt the Speaker

Sit Still

Nod Your Head

Be Attentive to Non-Verbal Cues

Lean Toward the Speaker

Repeat Instructions and Ask Appropriate Questions

To listen, you need to stop talking.

Remember: time is on your side!

Good communication skills require a

high level of self-awareness.

If you're finding it particularly difficult to

concentrate on what someone is saying,

try repeating their words mentally as they

say them .

You have one mouth and two ears, use

them in same proportion.

Speaking increases your blood pressure

while listening decreased it.

You will better understand the assignments and what is being expected from you.

You will make less mistakes.

It increases the jelling factor. It will give psychological air to your seniors and

colleagues. It will build rapport with colleagues.

Help you to work better in a team. You will be able to resolve problems more easily.

You will be able to answer questions. You will be able to uncover the true meaning of what

others are saying.

Your own biases

Different speaking accent

Background noise

Worry, fear, anger, etc.

A short attention span

Poor vocabulary/grammar

To really listen to someone is the most

affirmative and life changing things you can do. It is a vital skill to be learnt.

Questions?

Further references: http://stress.about.com/od/relationships/ht/howtolisten.htm

http://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-

to-effective-listening/

http://careerplanning.about.com/cs/miscskills/a/listening_skill.htm