Listening and Responding to Others 1

Focus Questions

How do listening and hearing differ? How does effective listening differ when listening for

information and listening to support others? How can we improve our listening skills? What are effective ways to express support for

others? How can you control obstacles to effective listening?

Listening and Responding to Others 2

聽聽看：傳說是客服專線…

語音版 Flash 版02:48

Listening and Responding to Others 3

Listening and Responding

People tend to more focus on talking Studies show: Average person spends 45%-

53% of waking time on listening to others Total listening time may even greater (if

radio…, background…included) Listening as No. 1 quality of effective

manager (survey of 1,000 HR professionals)

Listening and Responding to Others 4

Hearing & Listening

Hearing is a physiological activity Sound wave & ear drum Other messages

received at the same time (sight)

Listening

Listening and Responding to Others 5

流行語：你有沒有在聽！？

01:56

Listening and Responding to Others 6

The Listening Process

Being mindful Focus on what is happening in the moment An ethical commitment; Leaders must want to listen! Enhance communication

Increasing understanding of what others feel & think Promoting more complete communication by others

Physically receiving communication Women are more attuned to what is going on around Men tend to direct hearing in a specific way Women likely to notice contexts, details, themes in

interaction Average: 300 words/min understood; 100 in speaking

Listening and Responding to Others 7

The Listening Process (2)

Selecting and organizing communication Perception & Attention Study: Teachers unintentionally give more attention to

male than female students… As we listen: categorize people→assess them →apply

stereotype→choose a script Perceptions can be wrong. Be ready to revise them!

Interpreting communication Recognizing others’ viewpoint doesn’ t mean you

agree with them; it does mean you make an earnest effort to grasp what they think and feel.

Listening and Responding to Others 8

The Listening Process (3)

Responding Signs of being involved in interaction

Remembering Recall of literal messages vs. Recall of

interpretation of them Memory fading

Remember less than half immediately after we hear it

Recall 35% after 8 hours

Listening and Responding to Others 9

Obstacles to Effective Listening

Situational obstacles Message overload Message complexity (next slide: sentence structure) Environmental distractions

Internal Obstacles Preoccupation Prejudgment Lack of effort Not recognizing diverse listening styles

e.g., Nepalese give little vocal feedback

Listening and Responding to Others 10

Example of Heavy Sentencefrom University of Chicago, Writing Program

The dog, overcome with a sense of futility at the unfairness of life, and miserable at the inattention of her master, who had become so addicted to TV reality shows that he had not left his recliner in over three days, nevertheless chased the ball.

The dog chased the ball, even though she was both overcome with a sense of futility at the unfairness of life and miserable at the inattention of her master, who had become so addicted to TV reality shows that he had not left his recliner in over three days.

Listening and Responding to Others 11

我告訴你這個女人不值得…

07:08

Obstacle due to prejudements

Listening and Responding to Others 12

Forms of Ineffective Listening

Pseudo-listening Monopolizing

Conversational rerouting Interrupting

Selective listening Defensive listening Ambushing

Politics: Gathering ammunition to use in attacking a speaker

Literal listening Content level vs. Relationship level of meaning

Listening and Responding to Others 13

Guidelines for Effective Listening

Informational & critical listening Be mindful Control obstacles Ask questions Use aids to recall

Repeating (e.g., people’s names) Mnemonics

Organize information

Listening and Responding to Others 14

Guidelines for Effective Listening

Relationship listening Be mindful

Total listening: more than words, also silence & meaning buried

Suspend judgment Strive to understand the other’s perspective

Minimal encouragers: “Really?” “Go on!” Paraphrasing: “It sounds as if..” “You seem to..” Asking questions

Express support See Father-Son conversation on page 170 (結尾的對話 )

Listening and Responding to Others 15

San Jose 交流1. Week 1 - Seminar on Television Production Seminar on Film Production Seminar on Cinematography Seminar on Post-Production2. Week 2 - Student participation on a production We usually have a movie done in summers that students can work on. Or they can make their own project.

Week 1 and 2 we'll organize a tour of the San Francisco Bay and Silicon Valley.

3. Week 3 _ Possible visit to Pixar or Industrial Light and magic. Visit to Los Angeles. Open for suggestion.