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E-GovernmentUse of information technology in general and e-commerce in particular to provide citizens andorganizations with more convenient access togovernment information and services and to provide

delivery of public services to citizens, businesspartners and those working in public sector.

The bringing together of governments, citizens andbusinesses in a network of information, knowledgeand commerce.

Offers an opportunity to improve the efficiency andeffectiveness of the functions of government and tomake governments more transparent to citizens andbusinesses by providing access to more of theinformation generated by government.

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Categories of e-Government

Govt. to Citizens:

Include all of the interactions between a government and itscitizens that can take place electronically.

pplications enable citizens to ask !uestions of govt. gencies

and receive answers, pay ta"es, receive payments anddocuments.

renewal of driver#s licence, pay traffic tickets, vehicleemission inspections and driving test appointments.

$isseminate info. On web, conduct training, help citizens findemployment.

%asda!, &eoul based over the counter stock e"change,internet game simulates the stock market and measure thepopularity of politicians.

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ctivities like tourism and recreation, researchand education, download forms info. bout publicpolicy, advice about health and safety.

Usage of '() type software to assign in!uiriesand problem cases to the appropriate staffmember.

*roadcasting of city council meetings, press

conferences and public addresses. +-voting

+lectronic benefits transfer

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Government to business:

utomate relationship with businesses.

Two way communication refers to ecommerce in which

government sells products to businesses or provide themwith services as well as to businesses selling products andservices to govt.

Government e-procurement.

govt. *uy large amounts of )(Os and other materialsdirect from suppliers.

(everse auction (s

Tax collection and management

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Government to government:

+' activities between units of govt. Including thosewithin one governmental body.

These are aimed at improving the effectiveness or theefficiency of the govt.

Intelink:- carries classified info. &hared by numerousU& intelligence agencies.

Federal case registr !dept. "f #ealt#$:helps state govt. /ocate info. bout child support,

data on paternity and enforcement of child supportobligations.

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Internal efficienc and effectiveness:

Intra business applications implemented in govt. Units.

U& office of mgmt and budget0

e payroll0- consolidate systems at more than 12 processingcentres across govt.

e training0- provide a repository of govt. Owned courseware.

Integrated human resources0- integrate personnel recordsacross govt.

(ecruitment one-stop0- automate govt. Info. On careeropportunities, resume submission and assessment. &treamlinethe hiring process and provide up to the minute applicationstatus.

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Implementing E-Government

/ike many other organizations, govt. +ntities want to move into thedigital era and become click and mortar organizations.

ollowing are the stages that could be implemented in thetransformation to electronic government0

Information publis#ing%dissemination

1. Individual government departments set up their own web sites. Theseprovide the public with information about the specific department, therange of services it offers and contacts for further assistance.

4. 5overnments may establish an electronic brochure, the purpose of

which is to reduce the number of phone calls customers need to make toreach the employee who can fulfill their service re!uests. These onlineresources also help reduce paperwork and the number of help lineemployees needed.

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"fficial t&o &a transactions &it# one department at atime

6ith the help of legally valid digital signatures and secure websites, customers are able to submit personal information to and

conduct monetary transactions with single governmentdepartments.

'ustomers must be convinced of the department#s ability tokeep their information private and free from piracy.

'ultipurpose portals

'ustomer needs can cut across department boundaries, aportal allows customers to use a single point of entry to send andreceive information and to process monetary transactions acrossmultiple departments.

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(ortal personalization

1. 5overnment sites re!uire much more sophisticated web programming that permitsinterfaces to be manipulated by the users.

4. The added benefit of portal personalization is that governments get a more accurateread on customer preferences for electronic versus non electronic service options.

. Clustering of common services

1. This is the stage where real transformation of government structure takes shape. scustomers now view once disparate services as a unified package through theportal, their perception of departments as distinct entities will begin to blur.

4. They will recognize groups of transactions rather than groups of agencies. To makethis happen, governments will cluster services along common lines to accelerate thedelivery of shared services.

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Full integration and enterprisetransformation

1. This stage offers a full service center,

personalized to each customer#s needs andpreferences. Technology is integrated across thenew structure to bridge the shortened gapbetween the front and back offices.

4. ull electronic collaboration amonggovernment agencies and betweengovernments, citizens and other partners willoccur during this phase.