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    THIRD ------- ----EDITION ---------

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    M ANAG E MENTStrat

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    "ibrary of Congress Cataloging-in-Publication Data

    :: :hopra, Sunil

    Supply chain

    >eter

    Includes bibliographical references and index.

    ISBN: 0-13-208608-5

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    i.Physical distribution ofgoods-Management. 4. Customerservices

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    Pe ntic e

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    DEDICATION

    ~

    I wouldlike to thankmycolleagues at Kelloggforall that I have learnedfromthem about

    logistics andsupply chain management. I amgratefulforthe love andencouragement my

    parents, Krishan andPushpa, andsisters, Sudha andSwati, have alwaysprovidedduring

    every endeavor in mylife. I thankmychildren,Raviand Rajiv,forthejoythey have

    brought me. Finally, noneofthis wouldhave been possible without the constant love,

    caring, andsupportofmywife, Maria Cristina.

    Sunil Chopra

    I wou

    d

    li

    k

    e

    to

    th

    ankthreementors-SunilChopra,HauLee,

    andGerryLieberman-whohave taught me a

    great deal. Thank you also to my parents and

    sister for their love,

    and tomysons, JamieandEric,for

    makingmesmileandteachingmewhat

    life istruly all about. Most important, Ithank my wife, Sarah, who makes life

    wonderful

    and whomI love

    with allofmyheart.

    P Meindl

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