1Chng 2:

CAC QUA TRNH C BAN

CUA HOAT ONG GIAO TIEP

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QUA TRNH TRUYEN THONG

- La qua trnh trao oi thong tin gia cac chu the cuahoat ong giao tiep vi nhau.

- Qua trnh truyen thong bao gom qua trnh truyenthong ca nhan va qua trnh truyen thong trong motto chc.

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Qua trnh truyen thong gia cac ca nhan

La qua trnh ma hoa nhng y ngh tru tng cuacon ngi thanh cac thong iep co kha nang giaima c va chuyen tai no en cho oi tng giaotiep.

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4Mo hnh truyen thong gia cac ca nhan

Cac yeu to gaynhieu

Y ngh

Nguon phat(Ma hoa)

Thong iep

Kenh truyen thong(Truyen thong iep)

Tiep nhan

Nguon nhan(Giai ma)

Phan hoi

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Mo hnh truyen thong gia cac ca nhan

- Cac pha chnh: pha ma hoa, pha truyen thongiep, pha giai ma, pha phan hoi.Qua trnh truyen thong gia cac ca nhan co tnh

tuan hoan va tng ho gia nguon phat va nguonnhan.Chat lng thong iep nhan c phu thuoc: kenh

truyen dan, qui c ma hoa gia hai ben, cac yeuto nhieu.

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Qua trnh truyen thong trong to chc

- C cau cua to chc thiet lap nen tnh trat t riengco cua to chc, trong o co ca tnh trat t ve tiepcan, s dung, lan truyen thong tin.

- Cot loi van la truyen thong gia cac ca nhan.

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7Mang truyen thong trong to chcMang hnh sao: ch co mot nguon phat; cac nguon

nhan khong the truyen thong vi nhau.Mang hnh tron: moi thanh vien cua mang la

nguon phat cho hai nguon nhan hai ben mnh.Mang day chuyen: nguon phat ch co the truyen

thong vi mot ca nhan gan mnh nhat.Mang an cheo: la mang hnh tron trong o tat ca

cac thanh vien eu co the truyen thong vi nhau.Mang phan nhom: la mang truyen thong trong o

co s hnh thanh nhng nhom nho truyen thongtach ra khoi nhau.

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Hnh anh cac mang truyen thong

Mang hnh sao Mang hnh tronMang day chuyen

Mang an cheo Mang phan nhom

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u nhc iem cac mang truyen thong

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Chieu hng truyen thong- Hng t tren xuong:

o Co th bac, thong tin mang tnh chnh thc cao o.o Thong iep tao ra sc ep, s c che cho cap di.o Khong con gi c tnh trung thc nguyen ban.

- Hng t di len.o Co th bac, thong tin mang tnh chnh thc cao o.o Thong iep thng the yeu, the cua ke

di.o Co xu hng b bop meo, bien tap

- Hng ngang hang: thong iep mang tnh bnh ang.

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Thong tin chnh thc La nhng thong tin cua cac quan he chnh thc trong

to chc va do cac cap co tham quyen cong bo cho cacca nhan co lien quan c biet.

Lan truyen theo cac kenh chnh thc. Co tnh chat phap ly, lien quan en to chc cac

nguon phat thong tin phai tuan thu cac qui nh ve phobien thong tin cua to chc; thong thng b kiemduyet.

Tnh chnh thc mang y ngha tng oi: chnh thcoi vi mot nhom oi tng c qui nh theo ymuon cua to chc.

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Thong tin phi chnh thc- La nhng thong tin cua nhng moi quan he phi chnh

thc ton tai trong to chc. - Luon luon ton tai trong to chc va lan truyen theo cac

kenh khong chnh thc, co toc o lan truyen khanhanh.

- Thong tin phi chnh thc co tnh thuyet phuc rat caooi vi nguon nhan; co the b them bt, san sinh ranhieu d ban thong tin.

- Thong tin phi chnh thc cung ong gop nhng mat, nhng yeu to ma thong tin chnh thc con thieu.

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Cac van e can chu yTruyen thong gia cac ca nhan

oi vi nguon phat:- Thong iep ? Thong tin cot loi? Tai sao phai

truyen? - oi tng nham en la ai? Ho co hieu khong?- Hnh thc truyen thong phu hp? Co tr ngai g?- Thi gian, a iem thch hp?- Phan hoi cua oi tng?- Trang thai tam ly, tnh cam?

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Cac van e can chu yTruyen thong gia cac ca nhan

oi vi nguon nhan:- Thong iep ? Thong tin cot loi? Tai sao phai nhan? - oi tng tiep xuc la ai? Ho co quan he g?- Co the giai ma chnh xac? Co nhan u thong tin?- Thi gian, a iem thch hp?- oi tng muon nhan c phan hoi g?- Trang thai tam ly, tnh cam?oi vi kenh truyen thong:- Toc o, tnh chnh xac, phu hp, tien li, an toan

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Cac van e can chu yTruyen thong cua to chc

- Chu y en cac van e cua truyen thong ca nhan.- Mo ta cong viec ro rang, tranh giam chan nhau.- Co the ket hp nhieu kenh truyen thong; tuy nhien

nen han che.- Chuyen thong tin cot loi, tranh qua tai thong tin.- Qui nh ve tiep can, s dung, lan truyen thong tin:

hai hoa gia tnh bao mat va tnh dan chu; khuyenkhch tiep can vi thong tin chnh thc.

- Khuyen khch oi thoai gia cac cap trong to chc.

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QUA TRNH NHAN THC LAN NHAU

Thong qua s nhan thc lan nhau ma gia con ngi co s nay sinh tnh cam phat sinh hoatong giao tiep gia con ngi vi nhau.

Qua trnh nhan thc lan nhau bao gom: qua trnhnhan thc oi tng giao tiep va qua trnh t nhanthc.

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Qua trnh nhan thc oi tng giao tiep

- La qua trnh ghi nhan va phan tch oi tng bangs phoi hp cua giac quan va t duy.

- Bang giac quan: ghi nhan cac ac iem cua oitng.

- Bang t duy: nham nhan nh nhng ban chat tieman ben trong.

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Qua trnh nhan thc oi tng giao tiep

- S nhan thc ve oi tng at c co the khac bietvi ban chat that s cua oi tng. Ly do:Do ban than chu the nhan thc: do nhng yeu to tam

ly dien bien tren chu the nhan thc gay ra. Tnh la chon: ngi ta khong the quan tam en tat

ca cac ac iem ma thng ch quan tam en motso ac iem. S an tng ve oi tng: hnh thanh do li on

ai, d luan, nhng bieu hien cua chnh oi tngAn tng tot (khong tot) tao ra nhan thc tot (nhkien).

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Qua trnh nhan thc oi tng giao tiep

Tnh cam: s nhan thc hnh thanh tnh cam; tnh cam thuc ay nhan thc sau hn ve oi tng. Tam trang cua chu the nhan thc: tam trang vui

(khong vui) se co anh hng tch cc (tieu cc). Nhng gia tr nh khuon xa hoi: oi tng b qui

ket vao mot nhom gia tr nh khuon xa hoi khi thehien nhng ac iem cua nhom o nhng thc chatho khong mang nhan cach nh vay. Hieu ng so sanh: s tng phan ro ret ve ac

iem cua oi tng mot oi tng qui chuan khacse dan en s nhan thc b sai lech.

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Qua trnh nhan thc oi tng giao tiepDo oi tng nhan thc :- oi tng the hien nhng ac iem noi bat, gay an

tng, ngo nhan cho chu the nhan thc (co luc vo y, coluc hu y).Do boi canh giao tiep:- Boi canh giao tiep la mot chnh the bao gom nhng

ieu kien ve khong gian, thi gian, a iem, hoancanh trong o dien ra hoat ong giao tiep.

- Xa hoi ch nhn nhan nhng hanh vi giao tiep phu hpvi boi canh giao tiep theo nhng tieu chuan ao c, van hoa theo quan niem cua tng nen van hoa.

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Qua trnh t nhan thc ban than- La qua trnh tri giac va t duy nhng ac iem cua

ban than, t anh gia pham chat cua chnh mnh.- Qua trnh nhan thc hnh anh ban than; hnh anh

ban than hanh vi giao tiep t nhien c ieu chnhcho phu hp.

- Hnh anh ban than phat trien vo thc va co y thc. Phat trien vo thc: do tac ong cua moi trng

song, ieu kien song, ieu kien giao duc, anhhng cua nen van hoa Phat trien co y thc: phat xuat t mong muon cua

con ngi muon trau doi nhan cach song cua mnh.

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Quan he gia nhan thc va t nhan thc

- Moi quan he tng ho vi nhau: t nhan thc cangchnh xac, phong phu th nhan thc cang chnh xac, phong phu; nhan thc cang sau sac, hoan chnh th tnhan thc cang sau sac, hoan chnh.

- The hien qua cac o trong ca so JOHARRY: O 1 o CHUNG. O 2 o MU. O 3 o RIENG. O 4 o KHONG NHAN BIET.

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Quan he gia nhan thc va t nhan thc

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Quan he gia nhan thc va t nhan thc

- S phan hoi: la s chia se nhng nhan thc chung taco c ve oi tng cho oi tng biet (o CHUNG c m rong va o MU c thu hep lai).

- S ci m: la s chia se nhng thong tin, ac iem cuaban than mnh (nh c vong, niem tin, tnh cam, suyngh, s thch ...) cho oi tng (o CHUNG c mrong va o RIENG c thu hep lai ).

- Mot so yeu to lam tang cng hoac giam bt s phanhoi va s ci m (nhu cau chia se tnh cam; s gop y, nhan xet; s mac cam; s tin tng, cam thong).

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QUA TRNH TAC ONG LAN NHAU

- La qua trnh trao oi thong tin hai chieu, gay anhhng en hoat ong cua moi ca nhan, lam bienoi moi quan he gia ngi vi ngi.

- Dien ra di cac hnh thc: lay lan tam ly, am th, ap lc nhom, bat chc va thuyet phuc.

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Lay lan tam ly- La hien tng trang thai cam xuc, tam sinh ly ca the

nay tac ong, lam thay oi trang thai cam xuc, tamsinh ly ca the khac mot cach t nhien, nam ngoaitac ong cua y thc.

- Lay lan tam ly dien ra theo hai c che: dao ong t tva bung no. Dao ong t t: trang thai tam ly lan truyen cham

rai (nhng trang thai tam ly co mc o cang thangthap). Bung no: trang thai tam ly lan truyen cc ky nhanh

(mc o cang thang tam ly cao).

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Am th- La hnh thc s dung li noi, hanh vi, viec lam.... cua

mnh tac ong vao ngi khac khien ho tiep thu thongtin ma khong the hien s phe phan hay chong oi.

- Am th gom: trc tiep (am th bang menh lenh) vagian tiep (am th khong bang menh lenh).

- Kha nang b am th cua mot ngi phu thuoc: Trang thai tam ly. Kinh nghiem song Uy tn cua ngi am th. Gii tnh: n de b am th hn nam.

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Ap lc nhom- La hnh thc tac ong cua tam ly tap the ti tam ly ca

nhan, tao nen ap lc oi vi tam ly cua ca nhan.- Ap lc nhom co the dan en s phuc tung thc chat

hoac s phuc tung khong thc chat. Phuc tung thc chat: ca nhan thc tam tiep nhan y

kien tap the, b y kien tap the thuyet phuc hoantoan. Phuc tung khong thc chat: ca nhan o tiep nhan y

kien tap the mot cach hnh thc, gng ep.

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Ap lc nhom- Theo Fisher, ap lc nhom co 3 pha: S cang thang gia lap trng cua ca nhan vi s

thuc ep cua tap the ve viec thay oi lap trng. S tan thanh cua ca nhan vi lap trng mi. S thay oi ng x: phu nh mot so kha canh

trong viec ng x trc ay va co ng x mi.- Ap lc nhom phu thuoc vao mot so yeu to nh sau: Nhng pham chat cua ca nhan chu ap lc nhom. Nhng ac iem cua nhom. Hoan canh van e ang dien ra. Quan he gia tap the va ca nhan .

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Bat chc- La hnh thc mo phong, tai tao, lap lai, sao chep cac

hanh vi, tam ly, loi suy ngh cua ngi khac.- S bat chc thng dien ra theo qui luat nhat nh: Bat chc ban chat roi sau o bat chc hnh thc. Bat chc dien ra t tang lp thap len tang lp cao.

- Co nhieu cach thc bat chc nh sau: Bat chc vo thc/Bat chc co y thc. Bat chc hnh thc/ Bat chc ban chat. Bat chc nhat thi/Bat chc lau dai. Bat chc trong mot the he/gia cac the he.

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Thuyet phuc- La hnh thc tm cach thay oi quan iem, thai o,

hanh vi, cach suy ngh cua ngi khac thong qua nhng lap luan, tnh logic, cac luan c

- Hieu qua cua viec thuyet phuc phu thuoc vao mot soyeu to: S chat che, khoa hoc cua lap luan, luan c. Uy tn, anh hng cua ngi thuyet phuc. Pham chat ca nhan b thuyet phuc. Hoan canh thc hien thuyet phuc. Phong cach thuyet phuc.

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Tom lc chng 29Ba qua trnh c ban cua hoat ong giao tiep:

truyen thong, nhan thc, tac ong qua lai.9Chung gan bo vi nhau, tao nen mot chnh the

thong nhat.9Qua trnh truyen thong: ca nhan va trong to chc.9Qua trnh nhan thc lan nhau: nhan thc va t

nhan thc.9Qua trnh tac ong qua lai lan nhau: lay lan tam ly,

am th, ap lc nhom, bat chc, thuyet phuc.

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Het chng 2

XIN CAM N QUY V A THEO DOI.

HEN GAP LAI!

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