Knowledge Camp 2009
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Transcript of Knowledge Camp 2009
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© frogpond 2009
Warum Wikis im Wissensmanagement funktionieren ...
Zum gelungenen Zusammenspiel vonPrinzipien, Methoden und (passenden) Werkzeugen
KnowledgeCampFreitag 9.10.2009
Martin Koserfrogpond _ enterprise collaboration consulting
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© frogpond 2009
Social Web - potentials for KM?
Emerging technologies - more than IT tools?
Knowledge Management 2.0 - WTF or FTW?
Implementation - strategies and pitfalls
Q&A
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© frogpond 2009
http://www.flickr.com/photos/randysonofrobert/439380528/sizes/l/
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© frogpond 2009
frogpond?
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© frogpond 2009
frogpond!
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© frogpond 2009
I'm a Blogger
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© frogpond 2009
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© frogpond 2009
I'm a Blogger Consultant
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© frogpond 2009
Web 2.0 Expert
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© frogpond 2009
Web 2.0 Evangelist
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© frogpond 2009
Enterprise 2.0 Community Manager
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© frogpond 2009
Social Web - potentials for KM?
Emerging technologies - more than IT tools?
Knowledge Management 2.0 - WTF or FTW?
Implementation - strategies and pitfalls
Q&A
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© frogpond 2009
Potentials
… for KM in Enterprises?
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© frogpond 2009
Zum gelungenen Zusammenspiel vonPrinzipien, Methoden und (passenden)
Werkzeugen – hier ein Spielfeld
vgl. Probst/Raub/Romhardt 1999
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© frogpond 2009
Zusammenspiel von was? Äh?
Web 2.0 = Vielfalt von Paradigmen, Prinzipien, Methoden und Werkzeugen
Paradigmen: Interaktionsstile, Menschenbilder, Kulturvermutungen
Prinzipien: Offenheit, Konnektivität, Flexibilität, Interaktion, ....
Methoden: Eternal Beta, schneIle Iterationen, Tagging, ...
Werkzeuge: AJAX, RSS, RoR, SaaS, APIs und Mash-ups, etc. etc.
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© frogpond 2009
Kind of starting point:organizations are
complex adaptive systems
VielzahlVielfalt
VeränderlichkeitVieldeutigkeit
Einfaches System KompliziertesSystem
DynamischesSystem
KomplexesSystem
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© frogpond 2009
complex adaptive systems ...
Einfache Systeme (zum Beispiel Pendel, Billard) folgen einem einfachen, linearen Ursache-Wirkungs-Schema.
Komplizierte Systeme (zum Beispiel Uhr, Kraftwerk, Automotor) bestehen aus einer Vielzahl gekoppelter Teile, deren Zusammenspiel und Verhalten jedoch berechenbar, organisierbar ist.
Komplexe Systeme (bspw. Wetter, Aktienmärkte, Biotope, Teams, Gehirn, Wirtschaftssysteme) zeichnen sich durch nichtlineare Dynamik aus.
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© frogpond 2009
Yep, that's business
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© frogpond 2009
Social networks for KM, Wikis for KM
● Connectivity● Adaptivity● Emergence
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© frogpond 2009
Social Web - potentials for KM?
Emerging technologies - more than IT tools?
Knowledge Management 2.0 - WTF or FTW?
Implementation - strategies and pitfalls
Q&A
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© frogpond 2009
More than IT tools
… ahh, but do we need to forget about all those nifty shiny cute fabulous tools?
http://www.flickr.com/photos/deanj/2398424227/sizes/l/
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© frogpond 2009
Tools are cool
http://www.flickr.com/photos/daveiam/2805765973/sizes/l/
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© frogpond 2009http://flickr.com/photos/jurvetson/3833286/
Intranet 1.0
Cool tools?!
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© frogpond 2009
Enterprise Apps
Cool tools?!
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© frogpond 2009
Wissens-Findung und Verständnis
Bereitstellung der richtigen Informationen für mehr Menschen
Enterprise Content ManagementEinfachere Erstellung und Verwaltung
von Inhalten und Dokumenten
ZusammenarbeitMit Kollegen, Partnern, Kunden
Grundlagen Sicherer, verwaltbarer,
zuverlässiger
Information Worker Solutions
Client- und webbasierte Anwendungen mit Workflow und Line-of-Business
Interoperabilität
Persönliche ProduktivitätVerbesserte Effizienz und
Eigenständigkeit
All tools are cool(Well, almost all tools)
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© frogpond 2009
Wikis are cool(we must remember ourselves sometime, yes)
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© frogpond 2009
Enterprise 2.0 -way more than tools
Enterprise 2.0 = freeform social software adapted to organizations
Andrew McAfee: SLATES
Search
Links
Authoring
Tags
Extensions
Signals
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© frogpond 2009
… and Wikis they just fit
Enterprise 2.0 = freeform social software adapted to organizations
Andrew McAfee: SLATES (Search, Links, Authoring, Tags, Extensions, Signals
Some traits that wikis show:
- Connectivity = ∑ Search, Links, Tagging, Signals, social
- Adaptivity = ∑ Links, Tags, Extensions, adapted
- Emergence = ∑ Links, Authoring, Signals, freeform
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© frogpond 2009
Wikis, they just fit
Enterprise 2.0 = freeform social software adapted to organizations
Andrew McAfee: SLATES
✔ Search
✔ Links
✔ Authoring
✔ Tags
✔ Extensions
✔ Signals
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© frogpond 2009
Social Web - potentials for enterprises?
Emerging technologies - more than IT tools?
Knowledge Management 2.0 - WTF or FTW?
Implementation - strategies and pitfalls
Q&A
![Page 31: Knowledge Camp 2009](https://reader034.fdocument.pub/reader034/viewer/2022051322/545674a1af79592b448b4e6a/html5/thumbnails/31.jpg)
© frogpond 2009
Knowledge Management 2.0
WTF or FTW?
http://www.flickr.com/photos/blmurch/152370906/sizes/l/
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© frogpond 2009
Why KM fails ...(sometimes, too often, always)
Knowledge Management is not an end in itself. Companies do not exist for the purpose of propagating and advancing knowledge - they exist to sell products and services. But to the extent that competitive advantage relies on informed decision making within the business - knowledge management has a crucial role to play.
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© frogpond 2009
A history of disappointment– but what do we expect?
shrink-wrapped naïve technology solutions that ignore people, process, and change management ...
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© frogpond 2009
2.0 = modified knowledge processes
Knowledge - its content and its organization - is becoming a social act.
David Weinberger, Everything Is Miscellaneous: The Power of the New Digital Disorder
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© frogpond 2009
vgl. Probst/Raub/Romhardt
vgl. Probst/Raub/Romhardt 1999
Klassisches Wissensmanagement als Top-Down-Approach, denn
das Spielfeld ist ja überschaubar(wirklich?)
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© frogpond 2009
Das Spielfeld ist aber einkomplexes adaptives System
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© frogpond 2009
… und Wikis als Bottom-Up-Approachohne Management-Overhead passen hier
perfekt
Wissens-entwicklung
Wissens-nutzung
Wissens-erwerb
Wissens-bewahrung
Wissens-identifikation
Wissens-verteilung
RekursiveFeedback-Schleifen
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© frogpond 2009
That's it, folks
Contact:
www.frogpond.deenterprise collaboration consulting
[email protected]: mk.frogpondhttp://twitter.com/frogpond