EDITOR Jimmy Sho EDITORIAL Jane Koh, Liau Yun Qing, Susie Li (Chinese) DESIGNER Cherry Choo, Tania Sukiat CONTRIBUTORS Chow Mei Foong, Ivy Sng, Narciso Valeriano, Koh Yee Wei, Jenny Law, Belleven Chia, Angie Neo PRINTER Naili Printing Industry

aRWSome is a publication for Resorts World Sentosa Team Members (“TM”) published by Resorts World at Sentosa Ptd Ltd (“RWS”). Printed by Naili Printing Industry. All Rights Reserved. The opinions expressed in aRWSome do not necessarily reflect the official views of RWS or its partners.

aRWSome is the product of creative efforts and incorporates copyright material belonging to RWS. Journalists, writers and/or any other third parties who wish to quote or reproduce material from aRWSome are to contact RWS (tmfeedback@rwsentosa.com) for prior written authorisation and/or waiver of copyright.

UNIVERSAL STUDIOS, UNIVERSAL STUDIOS SINGAPORE, Universal Globe logo, and all Universal elements and related indicia TM & © Universal Studios. All Rights Reserved.

Born under the sign of the Monkey

Huat a Feast!

2016 Fortune Forecast

Snapshots

A good Security Team Leader

Love Letters from Guests

A Day in the Life of a Feng Shui Inn Waitress

TM Perks

中文版：金猴献瑞

中文版：食谱分享

中文版：最新资讯

中文版：猴年运程

Numbers

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CONTENTS

ARWSOME GOES ONLINE WORDS BY JIMMY SHO

EDITOR’SNOTE

Well, I’ll be a monkey’s uncle! Who would’ve thought that aRWSome has a new home – arwsome.com is live.

In keeping up with the times, aRWSome now has its own blog site. Get news about the Resort, upcoming TM events, perks and even take part in contests (we have one this month!) all in one place. It’s accessible from your mobile phones and from home, and you’ll be able to check for updates that impact you any time, any day.

We’ll still have our print issues, so for those who prefer having your copy and read it too, they will still be there at the aRWSome stands. We are working on making these more digestible along the way, to help you get the ‘news’ at a glance.

As usual, send us what you think of our new site, and all the accompanying changes. Let us know if there is a monkey on your back, what irks you, stuff you’d like to see, and always, your stories we can publish.

We are not monkeying around this Year of the Monkey, so hit up arwsome.com today.

We made a mistake…

In p16 of aRWSome Jan 2016, we published that Christopher Torno and Komsin Sahatrakul have PhDs. While both good doctors have a Doctor of Veterinarian Medicine (DVM), these are not PhDs. We are red-faced for this booboo, and our apologies for the mistake.

Visit arwsome.com

today!

2 FEBRUARY 2016

DON’T GAMBLE AWAY YOUR LUCK THIS

LUNAR NEW YEAR

The Lunar New Year is around the corner. A time for gathering with family, relatives and friends. Some may have a game of mahjong or blackjack during this auspicious season but do remember your limits.

Set a limit on how much time and money you are going to gamble, and take occasional breaks for other activities too.

RWS keeps bizSAFE STAR status

RWS has obtained the bizSAFE STAR status for the second consecutive cycle, the only integrated resort to do so. The Star status is the highest level in the 5-step bizSAFE programme that helps companies build up their safety and health capabilities to keep employees safe at the workplace.

Reminder: Gifts and tips

Festive seasons are great for feasting and gifting. But as we toast to a successful year ahead, it is timely to remember the following:• On tips: RWS has a ‘No-solicitation

of Tips’ policy. Team Members should not directly or indirectly solicit tips from guests. Any tips approved for your retention should be declared to Rosalind Tiow (Human Resources) for CPF and tax purposes. Team Members working outside the Casino are not allowed to accept chips as tips.

• On gifts: Acceptance of entertainment and gifts are discouraged. Team Members may accept in instances when it is discourteous or impractical to decline. Declaration is required for gifts estimated to be $100 and above. The HOD will decide if the recipient may retain the gift, or for it to be used for department activities.

Please contact your HR Relationship Managers for any clarifications and assistance.

WHAT’S NEW

Donnie Yen and Cecilia Wang are RWS Brand Ambassadors

As RWS Brand Ambassadors for 2016, the celebrity couple of Donnie Yen and wife Cecilia Wang will star in an upcoming advertising campaign showcasing the attractions at the Resort. Donnie Yen, accomplished movie star and action director, says: “If there is one definitive destination on the Asia tourist map, then RWS is certainly a must-visit for everyone, especially for those looking for the perfect place for family bonding.”

KNOW THE LINE

GREEN GEEK CHALLENGE!

For proper waste management and recycling, segregation is important. Solve the identity of the

SIX TYPES OF WASTE below and stand a chance to win a pair of tickets to USS, SEAA or ACW.Go to arwsome.com/contests to submit your

answers before 14 February 2016.

1. G_N_R_ _ W_S_E

3. _EC_CLA_LE WA_T_

5. EL_ _ T_ IC WA_TE

2. B_L_Y I_E_S

4. T_XI_/HA_AR_O_S W_S_E

6. U _ _ D C_ _K_NG _ _L

FEBRUARY 2016 3

WORDS AND PHOTOS BY JIMMY SHO

People born under the different zodiac signs are said to exhibit certain natural characteristics. We run these through some TMs born under the sign of the Monkey.

FEATURES

Jim Wu Chun Hoe, Hard Rock Hotel Assistant Front Office Manage

Which trait associated with those born under the sign of the Monkey best describes you? Curious. I like to read instruction manuals from the beginning to the end, even though I may already know the basics after reading the Quick Start section. This way, I get to know all the functions available for the item.

Diana Chong, Hard Rock Hotel Guest Services Executive who has worked with Jim for the last four months says:He is certainly curious. He’s always trying to find out about how our hotels operate differently from other city hotels, and always chatting with TMs to get to know them better. He sometimes surprises me with personal stories about other TMs that I don’t know about – and I’ve been here longer than him!

Simon Loh Hong Haur, F&B Assistant Director

Which trait associated with those born under the sign of the Monkey best describes you? Versatile and adaptable to various situations, environments and working conditions. I have worked in various operations, from five-star, hip and boutique hotels to a catering company, country club and cruise ship. When I was younger, I have even been doing sales for insurance and health products.

Chef Jeffrey Tan, F&B Director of Kitchens who has worked with Simon since 2010 on many projects and events in our Casino says: Simon is cool and self-assured. When we work together, unlike us chefs who are always in a rush for time, Simon is usually the patient one. One of our projects for the now-defunct Garden Court involved inviting notable hawkers to visit and set up a temporary stall there. The meetings to convince them tend to require a lot of waiting – before they’d even talk to us. At these times, Simon will be the one advocating patience. Sometimes we ended up ordering four cups of coffee each!

OF THE MONKEYBORN UNDER THE SIGN

4 FEBRUARY 2016

Monkey around at S.E.A. Aquarium with Gong SEA Fa Cai from 23 Jan to 22 Feb. Catch the underwater dragon dance, trail of

fortune, monkey mission and more!

WHAT THE MONKEY?A giant Monkey King in the Forum. 24 monkey minions

around the Resort. An underwater dragon.Nope, this is not Journey to the West, but a celebration of the Year of the

Monkey at the Resort. Here are some snaps.

Those born under the sign of the Monkey in the Chinese Zodiac are said to:

• Be sociable, witty and have a magnetic personality• Be mischievous and are masters of practical jokes,

which can sometimes irritate their recipients • Be fast learners, crafty opportunists who enjoy challenges

• Be self-assured and enthusiastic• Be curious and restless

• Be versatile and tend to hold many interests • Prefer urban life (over rural life) and

enjoy people-watching

Lee Xin Yan, Procurement Executive

Which trait associated with those born under the sign of the Monkey best describes you? Self-assured. My mum took me to the doctor when I was a child as she was worried that I was too thin. When the doctor assured my mum that my weight was acceptable, my spontaneous reply was: “Since I am healthy, it does not matter if I’m thin”.

Teo Li Xian, Procurement Executive who has known and worked with Xin Yan for one year and five months says: She is an outspoken person who is not afraid to voice out her opinions. On the other hand, she’s also a very sociable and fun person that, at times, shows her serious side.”

FEBRUARY 2016 5

What’s Lunar New Year without Yu Sheng and all those auspicious dishes? Here are three must-tries on the menus of restaurants Forest森, and Feng Shui Inn this Year of the Monkey.

This is one Yu Sheng that will impress everyone at the table, from in-laws to business partners. I mean how often do you see anything more than mere piles of shredded vegetables? In comparison, this monkey-shaped Longevity “Lo Hei” by Chef Li Kwok Kwong is a work of art. In line with the monkey theme, Chef Li added banana chips and banana nut crunch cereal to the toss. On top of that, there’s smoked salmon, crispy fish skin for extra crunch, bak kwa for chewy sweetness and a special peach dressing (peaches symbolise good fortune and longevity) in place of the regular plum sauce. A tasty and memorable way to toss to a prosperous year.

When it comes to prawn dishes, freshness makes or breaks the deal. These large tiger prawns scored high on the freshness scale, which evident in its moist crunchiness. The secret sauce concocted by Chef Li teases the taste buds with a medley of sweet, savoury and mildly spicy notes. But the real surprise comes in the form of watermelon rings. They add a refreshing contrast to the taste and revitalise the palate with its juicy fruitiness.

This dish is the definition of still water runs deep. Deceptively innocent at a glance, this clear soup packs a punch with its good balance of sour and spicy. The wholesome chicken soup base is made by simmering minced chicken breast meat for six hours, then braised with red flower crab meat for added crustacean sweetness. What looks like noodles turn out to be skilfully sliced tofu that slides down your throat with every spoonful. One of the best soups I’ve had in recent years.

Hot and Sour Soup 大展宏图•银丝红花蟹酸辣清汤, Forest森

Pan-seared Tiger Prawns with Sauce 嘻哈欢笑 • 格兰汁煎生虾, Feng Shui Inn

Longevity Lo Hei”

Hot and Sour Soup

Longevity “Lo Hei” 灵猴献桃捞起, Feng Shui Inn

A FEAST!

Feng Shui Inn (22 Jan – 22 Feb)• “Lo Hei” from $68++• A La Carte Menu from $6++• 6-Course Set Menu from $88++

Starz Restaurant (7Feb – 9 Feb) (Hi-Tea and Dinner Buffet)• Adult from $36++ • Child from $18++

Forest森 (22 Jan – 22 Feb)• Signature Salmon Yu Sheng from $78++• A La Carte Menu from $16++• 5 or 6-Course Menu from $68++

Avenue Joffre (22 Jan – 22 Feb) • 8-Course Menu from $368++ (for 4 persons)

LUNAR NEW YEAR MENUS AVAILABLE AT:

WORDS BY JANE KOH

See page 11 for TM perks

HUAT

Festive Café (Genting Hotel Jurong )LNY Buffet Lunch 1Feb – 22 Feb• Adult: $32++, Child: $16++ LNY Buffet Dinner (selected dates from 5 - 20 Feb)• Adult from $38++, Child from $19++

6 FEBRUARY 2016

Hot and Sour Soup 大展宏图•银丝红花蟹酸辣清汤, Forest森

Dog (1958, 1970, 1982, 1994, 2006)Work hard and you will be rewarded. This year, Dogs are more active as many

good opportunities are coming your way, especially luck in wealth. You are like a guardian angel and can work well with everyone. Lucky Number: 1 Lucky Color: Green

Snake (1965, 1977, 1989, 2001, 2013)Lie low to create your path to victory. Snakes usually like to think big and look

at things on the macro scale, overlooking details. You must be alert in what you do, work and plan ahead.Lucky Number: 6 Lucky Color: Yellow

Goat(1967, 1979, 1991, 2003, 2015)Seize your popularity to fortune. In the year of the Monkey, Goats are guarded

by the auspicious gold trunk star. This means Goats will reap good profits from their investments. You will also receive assistance from benefactors in your business and career. Lucky Number: 10 Lucky Color:Blue

Monkey(1956, 1968, 1980, 1992, 2004)You are on the road to victory. Monkeys’ conflict with Taisui but it will be a

year of changes that will strengthen your mind. Your talents and intelligence will enable you to seize new opportunities and change old habits.Lucky Number: 2 Lucky Color: Brown

Pig(1959, 1971, 1983, 1995, 2007)Strike your way to fortuneYou are blessed with a benefactor star this year

which will strengthen your luck in business and career. Take advantage of this and go all out to attain that next level. There will be career opportunities and advancement. Lucky Number: 3 Lucky Color:Orange

Tiger (1962, 1974, 1986, 1998, 2010)Make changes and hit the road to fortune. Due to a clash with Taisui this year,

this year will be full of ups and downs. If you are creative and willing to seize this opportunity to make changes, this is going to be the year where the tiger can strike. Lucky Number: 4 Lucky Color: Red

Rooster (1957, 1969, 1981, 1993, 2005)The sun is shining on you. Roosters are set to lead in career, fame and can expect

support from benefactors. Blessed by the heavenly aid star, you can expect pay rises, promotion and an abundance of career advancement opportunities. Lucky Number: 4 Lucky Color:Red

Rat (1960, 1972, 1984, 1996, 2008)Your hard work will pay off. Rats are protected by the auspicious star this year.

You must be prepared to work hard and be ready for changes, and along with it will come wealth and good increments.Lucky Number: 3 Lucky Color:Orange

Rabbit (1963, 1975, 1987, 1999, 2011)You are like a glittering starRabbits are set to enjoy a good year and will have

every reason to smile. You will see increase in your income and fame. Opportunities will come as long as you are willing to learn and step up to be more innovative. Lucky Number: 7 Lucky Color: Gold

Ox (1961, 1973, 1985, 1997, 2009)Do what you can do.Oxen are blessed with two auspicious stars this year.

With a strong heaven happiness star, your relationship is set to improve greatly. Lucky Number: 1 Lucky Color: Green

Dragon (1964, 1976, 1988, 2000, 2012)Benefactors will bring success to your career. Dragons will find luck and fortune

in their careers and investment because of their compatibility with Monkeys. You have benefactors at work which means you will get recognition and achieve the goals in your job.Lucky Number: 8 Lucky Color:White

Horse (1966, 1978, 1990, 2002, 2014)Embrace the challenges to succeed. This will be a pretty tough year for

Horses. However, Horses are hardworking, not afraid of obstacles, positive and will survive the year with good success. Lucky Number: 9 Lucky Color:Black

What will the Year of the Monkey hold for those born under the different zodiac signs? A quick review right here, and visit arwsome.com for a broader forecast.

2016 FORTUNE FORECAST

FORECAST BY FENG SHUI MASTER SIEW LI FEBRUARY 2016 7

WORDS BY JIMMY SHO

Grooves, moves at Dance in the Park Lights, energy and dance moves to count down to 2016 at Dance in the Park, Universal Studios Singapore. Even kids stayed awake for this.

Can you haiku? Haiku, the three-line poetry popularised from Japan, made a splash with children at S.E.A. Aquarium last month. Four haiku workshops by poet Shelly Bryant and handicraft-making using recycled materials were held, in conjunction with the launch of the 14th World Children’s Haiku Contest on 16 Jan 2016.

SNAPSHOTS

8 FEBRUARY 2016

Impressed at Hotel MichaelThis is the first time my family and I stayed in Hotel Michael. Our pleasant stay started with the great service given by Cecilia Liew, who worked at the

Front Desk. She noted that my family of four was booked in the deluxe room and we requested for an extra bed for our young children. She took the time to show us a deluxe room and a deluxe premium suite, and gave us sufficient information for us to make a decision to stay at the deluxe premium suite at an additional cost. Furthermore, she arranged for us to make an early check-in so that we could enjoy the facilities around RWS.

Besides that, we also requested for the invoice to be changed to my name instead of my husband’s, as he was the one who booked the hotel online. Ms Liew put in a lot of effort to accede to our request, staying well beyond her working hours and showing us the revised invoice that same evening.

We bragged about the great service to our family and friends, and we hope Ms Liew will be suitably commended / rewarded. We will definitely return to Hotel Michael again, and look forward to be served by Ms Liew and your good staff. -Rozi via email

Kudos to West Zone Wardrobe Team I misplaced my work pass in my uniform, which was sent for washing. When I couldn’t find my pass the next day, I approached the wardrobe team at west zone. Two ladies (Chor Eng and Lay Khim) explained where my laundry was and when it will be back. They also assured me that they will check with the vendor and took down my particulars. I went back during lunch time and was served by Lionel. Unfortunately they had found nothing yet, but Lionel assured me that they will check with the vendor again. He updated me at the end of the day that my pass has not been found yet, but they will continue to check. The vendor eventually found my pass. Lionel tried calling me several times to inform me, which I missed as I could not check my phone due to work. Kudos to the Wardrobe team for their initiative and professionalism. Although it is my fault that I lost my pass, they made my problem theirs and took correct and swift measures to retrieve my pass. Many thanks to the Lionel and his team!-James Hong Peng jie on Shout Out, Transformer

LOVE LETTERS FROM GUESTS

WORDS BY QIU YIZHENG

What makes a good Security Team Leader?

SECURITY

A Security Team Leader’s role spans across the Resort properties, from the casino to hotels, attractions and more. It comes with a myriad of daily challenges that the Leads have to resolve, with each day seldom being the same. A Security Team Lead tells us how he takes these on with clarity of purpose, service and teamwork.

CLEAR PURPOSETo meet these challenges, it is paramount to focus on our mission and raison d’etre: to provide a memorable guest experience by ensuring a safe and secure environment. This clarity of purpose helps instil confidence in my security officers in carrying out their work.

To further prepare ourselves to deal with uncertainties, I refresh them of important security protocols, key activities and recent security incidents during the pre-shift briefings. Throughout my watch, I would repeat these same points to my officers. All to ensure the resort is safe and secure.

SECURITY WITH A TOUCH OF SERVICEThe Security team embraces the notion of customer service can be provided without compromising security. Simple greetings, accepting travel documents with both hands, helping guests locate their lost properties and rendering medical assistance are small ways that make our guests’ visit to RWS a memorable one.

TEAMWORKSecurity team does not work in isolation. It is in our DNA and part of my emphasis to the team to work closely with various business units’ and outsourced partners to achieve the desired outcomes.

We update other business units of happenings that may affect their operations, such as unserviceable doors, leaking pipes, and system malfunctioning. We also provide the security coverage and response to incidents so that other Team Members can work with peace of mind.

At the end of the shift, the happenings of the day provide me with stories that I could share with other security teams. The sharing brings us together, strengthening our integrity, service and teamwork – the core values of the Security Department.

FEBRUARY 2016 9

WORDS BY LIAU YUN QING PHOTOS BY LI JIANDE

WAITRESSA good waitress isn’t just about taking and serving orders. After following Wang Xia, waitress at Feng Shui Inn, I discover that this role requires a good memory, a pleasant demeanour, strong arms and the ability to stand on the feet for a whole day.

Wang Xia is part of a 22-person Waitress team at Feng Shui Inn. She’s usually in the first shift, working from 10am to 10.30pm, with a three-hour break in between.

The hour before the restaurant opens at 11am is spent on preparation. We find out the day’s specials from the head chef, share that amongst the team during the morning meeting, and do a quick check that we have sufficient dining utensils, supplies of water and welcome dishes for lunch.

Tables are usually set the previous night but Wang Xia kindly shows me how she does it. For a four-person square table, she takes only ten minutes to clean, replace the table cloth and set it up for the next guests. I help unfold a ‘napkin bird’ which, along with the utensils, needs to be arranged in specific directions.

Before the guests arrive, I try if I am capable of serving guests without tripping over my feet. Wang Xia shows me a trick to hold the tray using just one hand – by laying the tray flat on her palm. It looks easy for her but I struggled to carry the weight of a full teapot and the tray on one hand. I’ll need to do more crunches.

A FENG SHUI INNA DAY IN THE LIFE

OF...

Wang Xia

10 FEBRUARY 2016

Busiest periods at Feng Shui Inn include weekend lunch and festive seasons. A waitress has to be alert and be ready for many things, including showing new guests to their seats, picking up new request signals, and refilling tea cups and pots before being prompted. For the square table section for which we are assigned to, it can get up to 40 guests at its busiest. Even then, this section is overseen by only two waitresses so it takes some skill to keep calm and poised during such times.

Customer service also doesn’t end when guests leave, as Wang Xia tries to remember every guest and their unique requirements. It is always special to be asked “Would you like the usual?” when they return.

While tipping is not required, sometimes guests are suitably impressed to leave tips. These are shared at the end of the month among the whole Feng Shui Inn team (from chefs to dishwashers), recognising that everyone plays a part in running a great restaurant.

During festive occasions, Feng Shui Inn sometimes operates a special stall. This Lunar New Year, Wang Xia gets to manage the Festive Goodies stall, which includes arranging the display and fulfilling pre-orders from guests. She recommends the new Eight Happiness Chinese Rice Cakes for those who like coconuts, so drop by if you are keen.

A FENG SHUI INN

F&B

FENG SHUI INN

• 15% off Lunar New Year and a la carte menus for lunch and dinner (Mon – Fri, 1 – 22 Feb 2016)

One TM dines free with every three paying guests for lunch and dinner set menus

• 35% off for LNY lunch set menu

• 15% off for LNY dinner set menu

• For dine-in only, one use per visit with your RWS ID pass. Not valid with other promotions and RWS Invites privileges

One TM dines free with:• Lunch (1 – 22, 27 – 28 Feb):

with 2 paying adults• Dinner (Fri, Sat & PH):

with 2 paying adults• Applicable for Chinese New

Year buffets from 1 – 22 Feb and Regular buffets from 23 – 29 Feb

GENTING HOTEL JURONG SINGAPORE SEAFOOD REPUBLIC

TM PERKS

Sesame Street Elmo, Cookie Monster Tablet Case Store Location That’s a Wrap

Buy any 2 at $20 (U.P. $23.90 each) ITEM OF THE MONTH

FOREST 森

FEBRUARY 2016 11

12 FEBRUARY 2016

专题报道

FEBRUARY 2016 13

最新 资讯

14 FEBRUARY 2016

FEBRUARY 2016 15