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Case Study: Customer Success:Supplier Absorbs Up To 40%

Additional Business Without Raisingeadcount

Source: Oracle Corporation

IMMI Poised to Absorb up to 40% Additional Business without Raising Headcount

"Oracle is on the leading edge of business system development, and it has top-notch people who understandour industry. With Oracle E-Business Suite, our internal processes have the potential to improve so we canabsorb up to ! more business without increasing our office headcount." -- #andy $orman, %irector of &nformation Services, &''&

A Catalyst !or Continual Cost ReductionIMMI has been making the world a safer place for more than 40 years. ormerly known as Indiana Mills !Manufacturing" Inc." a company that began by producing #0 seat belts a day" IMMI is now a world leader incommercial $ehicle safety technology and dominates market share for child%infant safety restraint components.&e$er resting on its laurels" the company continually raises the bar for higher safety standards. It built one ofthe only facilities in the world designed specifically for crash testing commercial $ehicles. 'mong IMMI(s recent

products are school bus seats with integrated lap and shoulder belts" a rollo$er occupant protection system forhea$y trucks" and cargo tie)downs for the power sport industry. In a marketplace where suppliers mustcontinually dri$e down costs to stay competiti$e" IMMI needed to o$erhaul its technology and businessprocesses in the late *++0s. Its manufacturing resource planning ,M- / system was no longer supported by theoriginal $endor" so IMMI took the opportunity to replace it with an enterprise resource management , - /solution that would update its pre$ious business processes and support the company(s growth strategy.

In 1000))seeking a complete" competiti$ely priced solution that would accelerate cost reduction))IMMIselected Oracle )2usiness Suite. 3 hen we chose Oracle" we saw it as the catalyst to lower costs by impro$ingour design)to)market" order)to)ship" in$oice" recei$ing" and internal manufacturing processes"3 said -andy&orman" director of information ser$ices for IMMI.

igh"#e$el ro&ect 'oals

• 5ower costs

• liminate redundant processes

• Consolidate data

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• nsure continued support and de$elopment to protect software in$estment

Why (racle)IMMI e$aluated se$eral software products before narrowing it down to Oracle" Cincom" and 'mericanSoftware. 'll were contenders because of their flow capabilities. 3Oracle stood out from the rest by

demonstrating a commitment to the ongoing support and de$elopment of flow manufacturing and impro$ed business processes"3 &orman said. 3&othing matched the breadth of functionality and technology of the Oraclesystem. 'nd since our pre$ious $endor had discontinued its product" it mattered that Oracle was going to bearound a long time.3

6rims 10 7ours a eek with 'ssembly)to)Order 6he transition to an Oracle system in$ol$ed huge changes forIMMI" including mo$ing from I2M 'S%400 to Sun Solaris" from green screens to graphical user interface,89I/" and from a closed manufacturing resource planning ,M- / system to a $ery open enterprise resourceplanning , - / system. 6he changes pro$ed beneficial howe$er" and within a year" IMMI completed thetransition and saw measurable impro$ements in planning.

6he whole planning process has been compressed))from processing customers( electronic planning andshipping schedules" to translating them into flow schedules that ensure manufacturing corresponds to eachday(s customer orders. IMMI is using the time gained to gi$e its customers better ser$ice.

&orman credits Oracle )2usiness Suite(s integrated applications" which access a single source of data" forstreamlining IMMI(s processes. hen one application makes a change" e$ery other application is notified andtakes action. IMMI(s use of Oracle -elease Management" which processes electronic planning and shippingschedules from customers" demonstrates these benefits. 3 re$iously" it took a lot of custom programming toprocess re uests for changes in the order fulfillment processes"3 &orman said. 32ut with Oracle(s efficiency" weha$e been able to absorb new customer re uests" such as mo$ing from weekly to daily shipping schedules" without increasing staff.3

&orman estimates that the combination of Oracle -elease Management with Oracle Manufacturing(s 'ssembly)to)Order ,'6O/ processes sa$es the lanning ;epartment 10 hours a week. 3 e handle spot business moreefficiently and respond to last)minute changes more uickly and accurately"3 he said.

A Boon to #ean *anu!acturing""W+ Reduced !rom T,o Wee-s to .our oursrior to implementing Oracle )2usiness Suite" IMMI was migrating to lean manufacturing using

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&orman said. 3Instead" departments are clamoring to deploy e