Joshua C. Henderson, PMI-ACP, CSM

SUMMARY OF QUALIFICATIONS Senior manager with 12+ years of hands-on leadership experience spanning programs, products, projects and operations Diverse management background with keen ability to create vision and strategies to deliver results and ROI Skilled at leading teams, mentoring team members, motivating others to achieve results, and creative problem solving

SKILLS

Project, product, & program management Agile & waterfall methodologies Process improvement

Business, system & software implementation Start-ups, migration & shut-downs System integration & configuration

Business & requirement analysis Solution design Operations & quality management

Training, mentoring & development Change management Continuous improvement

Budget management & Profit/Loss Risk analysis & mitigation Issue & conflict resolution

RELEVANT EXPERIENCE

11/05-Present Asurion Insurance Services, Kansas City, MOSenior Project, Portfolio, Product Manager Led a team of 12 business analysts responsible for project documentation on all client impacting projects

o Created a BA center of excellence and a continuing education plan that resulted in BA certification for 10 of 12 analysts

o Responsible for hiring practices, performance reviews, coaching and mentoring, career planning, defining team objectives, and resource allocations

Led a team of 300+ resource to launch a handset protection program with Walmarto Resulted in the first ever Asurion branded product and the first direct to consumer billed product at Asurion

Led the cross-functional delivery team to launch the first iteration of Asurion’s technical support product (Soluto) and created the first three service (insurance/warranty, tech support, digital app) bundle product for AT&T

o To date the Soluto product has over 35 million customers Portfolio lead for T-Mobile, Verizon, Cricket, and Strategic accounts

o Managed a team of business analysts, project managers, and data analysts to support projects, operational initiatives, and incident management for the portfolio

o Responsible for project and portfolio budgeting with yearly budgets up to $6 milliono Led weekly portfolio business reviews with the Client Services VPGMs and participated in quarterly business

reviews with the client teams Led the cross-functional delivery team to launch a bundle product for Verizon Wireless

o TEC product was introduced as VZW’s lead offer in all channelso TEC product saw two million net adds in the first year in the market

Led the cross-functional delivery team to launch a new device protection product for Cricket (a new client)o Program launched within 3 months of approval and resulted in one million customers within 10 months

Led the cross-functional delivery team to transition logistics and reverse logistics to T-Mobile and a third-party logistics provider

o Led a team embedded in Seattle with T-Mobile and worked with logistics providers in Smyrna, TN and Indianapolis, IN

o Led weekly meetings with senior leadership of both Asurion and T-Mobile including VPGMs, SCM VPs, and the CIOs of both companies

Led the cross-functional delivery team to launch a new device protection program with SmartPay Leasingo Project spanned Mobility and Retail operations and the joint venture included six separate corporate entities

(Asurion, SmartPay, Walmart, Tracfone, Total Wireless, and Straight Talk Wireless) Coordinated the IT function for the negotiations of RFPs and contracts

o T-Mobile RFPo T-Mobile contract renewalo Cable segment (Comcast, Time Warner, Cox) new client contractso VZW contract renewalo Cricket new client contracto SmartPay Leasing new client contract

Olathe, KS 66061913.839.3076

Jchenderson8379@gmail.com

Joshua C. Henderson

2005 Ferrellgas, Overland Park, KSSenior Business Analyst Managed the centralized rollout of all fixed and capped pricing contract for 120,000 customers Managed the buying of $96 million worth of propane to support the fixed and capped pricing program Prepared and presented executive level briefs on operational and strategic issues Identified inefficiencies in the PeopleSoft system and developed requirements and designs for changes Created advanced SQL queries for use in development of various executive reporting dashboards Determined daily pricing structure and discount allowances for region managers

2002-2005 The Hartford, Overland Park, KSLead Business Analyst – Business Services Acted as liaison between end users and programmers/developers on various system developments Participated in all areas of system development life-cycle including requirements gathering, analysis, design, testing,

deployment, and training Led functional teams in the testing and deployment of several software platforms including mainframe applications, Access

and Oracle databases, document management systems, and various reporting tools Worked with various business units to develop project plans, timelines, and budgeting requirements for approved projects Researched various business processes in order to identify inefficiencies and recommend enhancements

o Redesigned the contracts rewrite process, improving efficiency by 20%, saving The Hartford $60k per year

OTHER EXPERIENCE

2001-2002 Aquila Merchant Services, Kansas City, MOContracts Systems Analyst Provided business expertise and guidance while participating in the areas of system design, testing, and user support for

enhancements to existing systems and development of new systems Conducted user training and system demonstrations Provided accurate and timely data to support the power and gas trading operations Created and maintained numerous departmental reports in order to identify inefficiencies and provide

2012 Kansas City PMI Chapter, Kansas City, MOInstructor Taught a PMI certified course on the principals of Agile/Scrum and effective user story writing Course earned students PDUs necessary to maintain their PMP certification

EDUCATION

B.S. Business AdministrationMinor: Information SystemsMinor: PsychologyUniversity of KansasMay 2001

Project Management CertificationJohnson County Community CollegeNovember 2008

CERTIFICATIONS

Agile Certified Practitioner (PMI-ACP) Certified Scrum Master (CSM)