Jcn12 refined wiki case study customware widescreen 121018
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Transcript of Jcn12 refined wiki case study customware widescreen 121018
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twitter.com/RefinedWiki
Jimmy Lundström, CEO of RefinedWiki
Case Study Customware
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Agenda• Short company presentation
• Case Study:- Challenges- Solutions- Results
• Q&A
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RefinedWiki • Officially started to sell in November 2009• Developing plugins for Atlassian’s Confluence• Focusing on usability and design
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1600+ customers from 65+ countries
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• Atlassian Experts
• Atlassian partner since 2003
• Deployed Atlassian solutions to over 700 clients
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• Help fast-growing software companies to scale by:
- Management training- Building connectors to external systems
- Supporting deployed solutions for enterprise customers
E.g. Connects Salesforce.com to Jira and Confluence
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Case Study: CustomWare’s Documentation Wiki
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• Runs on Confluence
• Documentation about CustomWare’s products
• Place for free support and ideas on how to use CustomWare’s products
• Massive amount of information
Case Study: CustomWare’s Documentation Wiki
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• Information was organized in an inefficient and confusing way
• Cumbersome and bloated wiki
Challenges
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• Implemented RefinedWiki Original Theme
• Structured content into categories
• Adding design for a more attractive documentation environment
Solutions
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• Overnight transformation
• Improved way of serving both CustomWare and their customers
• Customers use it more frequently
• Navigates within the structure more often and for longer
Results
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Results
More than 50% increase in viewership in just one week’s time!
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”RefinedWiki has acted a catalyst to our wiki by transforming user interaction with greater accessibility and ease-of-use for our customers. The results have been astounding.”
”RefinedWiki can make your Wiki beautiful”
Quotes by
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www.refinedwiki.comdemo.refinedwiki.com
twitter.com/RefinedWiki
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http://startupawards.co/startup/190Vote onRefinedWiki!
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Thanks!