J Umamaheswar Reddy

Mobile no: +91-9493210211 E-mail:maheshreddyjk@gmail.com

Career Objective:

To work in a challenging & competitive environment where the best of my potential can be utilized to ensure translation of all the opportunities and resources in a best possible way into an achievement to contribute in growth of an organization.

Career Profile:

A competent Banking professional with 8 years of progressive experience in Retail Bank-ing.

AMFI Certified (Association of Mutual Funds of India) in the year 2014. IRDA Certified (Insurance Regulatory and Development Authority) in the year 2015. Leader and manager with strong organizational skills, project orientation, and the ability

to work effectively under pressure and stress. Identify problems/needs and initiate effec-tive solutions.

Possess hardcore knowledge in Retail Banking and Retail Asset services and products and well versed with Banking software Flex cube , Finacle(I-core), Finn one and FCRM.

Effective communication plays key role in team; interact positively with a wide range of people, and establish relationships based on respect.

Played a key role in implementation of bank’s quality initiatives “Five-S”, Standardiza-tion of Process documents and imparting training on Banking operations, Account Open-ing and KYC issues.

Appreciated on numerous occasions from Dept Heads as well as customers for rendering the best services.

Got Outstanding Rating for the financial year FY-2013-14, FY-2014-15.

Professional Experience:

Organization : HDFC Bank LtdDesignation : Deputy ManagerLocation : Vanasthalipuram Branch, HyderabadTenure : From September 2013 to till date

Roles and Responsibilities:

Achieving of new acquisition value and number plan (New to bank –NTB) for retail sav-ings and current accounts for the branch and ensuring activation and value build-up in newly acquired savings and current account customer portfolio.

Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers

Deepening the size of the relationship , Deepen by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc

Retention of the customers by providing the best possible services and being the dedicated point of contact for customers

Regular contact is maintained with all portfolio customers such that 250 + customers are contacted every month and entire portfolio is contacted once every quarter.

Monitoring the sales and operations staff in terms of new acquisition of business like CASA value, Assets, Term Deposit values and TPP.

Increase the Customer To Group ratio (CTG) and Income Product holding Group (IPGH) in group level month on month.

Utilizing the sales resources (BDR or COEX or Asset Coordinator) for optimal sales sup-port

Cross sell of all product segments-TPP, Assets, Credit Cards etc. Generating the Trade-Forex income by sourcing the consultancy account. Resolving all complaints received from preferred customers within the stipulated TAT’s Error free documentation for all account opening and all customer instructions (Stop pay-

ments, FD Closure, etc)

Organization : ICICI Bank LtdDesignation : Senior OfficerLocation : Dilsukhnagar Branch, HyderabadTenure : From October 2007 to August 2013

Promoted in 2011 from officer to senior officer by the Organization. Joined in the organization M/S ICICI BANK LTD Role as Officer in Oct'2007.

Roles and Responsibilities:

Resolving Internal and External Customer Queries and Requests for both liabilities and asset customers.

Handling Customer Escalations and complaints resolving their issues in time with satis-factory resolution.

Interacting with Central Operations Team (COPS)/Collections & Sales for the speedy clo-sure of Customer issue's.

Monitoring and resolving Customer requests through Finacle Customer Relationship Management (FCRM) and AML &EDD cases.

Addressing Root-causes of critical errors for enhance processing and build a culture of problem prevention.

Provide a differentiated suite of financial analysis and advise to meet the investment needs and objectives of this group of sophisticated clients.

Proactively cross-sell bank services as well as fee product's like Insurance, Loans , Credit Cards & Jewel loan from Daily walk-in and mapped Customers to increase the customer's product holding with the bank.

Actively involved in the implementation of new customer services processes like Imple-mentation of Service Guarantee, CRM Maintaining and DQM.

Preparation of Branch MIS and Analysis of MIS reports to provide feedback to top man-agement on daily basis.

Scheduled regular staff training to enhance product knowledge, new processes, improv-ing customer service and productivity level.

Proficient at managing & coordinating sales and marketing teams at branch level, main-taining service standards for business excellence.

Professional Capabilities:

Handling customer responses and serving within time frame. Expertise in operational process handling. Effective working in hectic schedule. Developing long lasting relationships with customers. Identifying prospective Business deals. Able to convert Business effectively. Ability to achieve targets within defined period. AMFI & IRDA certification done.

Education Qualifications:

2007 PGDBO from IFBI, Hyderabad.2005 B.Tech (C.S.E) From SSJ Engg College, Mahabubnagar.1999 12th from SSN College, Ongole. 1997 10th from Sri Saraswathi sishu Mandir, Nagarkurnool.

Technical Qualifications:

ERP Packages : Finacle, FCRM, Finnone and Flexi CubeOperating Systems : WINDOWS XP/7Packages : MS Office & Open - Office

Personal Details:

Name : J Umamaheswar ReddyDate of Birth : 19-03-1982Father Name : J Bachi ReddyMarital Status : MarriedLanguage Known : English, Hindi &TeluguCommunication Address : Plot no 48/B Dwarakanagar

Hastinapuram South Hyderabad -500079

Permanent Address : 6-24/15/D Venkatadri nagar colony Srinivasa colony Mahabubnagar-509001