IT Asset and Service Management - :: DBguide.net :: … IT 자산및서비스관리 ITSM [IT Service...

IBM Maximo Asset Management & Service Desk2007-03-07

© International Business Machines Corporation 2007

IBM Software Group

IT Asset and Service Management

Mar 6, 2007

심 창 섭, Brian ShimLead, Maximo Korea SalesTivoli, SWG

IBM Software Group

© International Business Machines Corporation 20072 IBM Maximo Asset Management & Service Desk

MRO Software사 개요

1968 설립

1994 나스닥 상장

본사 : Bedford, MA, USA

한국지사: 2002년 12월31일 설립

2006년 10월 IBM에 의한 인수합병(Tivoli, SWG)

Integrated asset and service management product portfolio under the flagship Maximo®brandMore than 10,000 customers worldwideCustomers across all industries worldwide with historical strength in utilities, government, manufacturing and energyWorldwide direct sales and partner ecosystem with deep enterprise asset and service management experienceProduct supported in more than 20 languages including Simplified Chinese, Japanese, Korean and via third party Traditional Chinese, soon by MRO direct.

IBM Software Group


EAM

EAM + IT assets

EAM + IT assets + service mgmt

EAM : Enterprise Asset ManagementSAM: Strategic Asset ManagementSA/SM: Strategic Asset & Service Management

EAM : Enterprise Asset ManagementSAM: Strategic Asset ManagementSA/SM: Strategic Asset & Service Management

EAM

SA/SM

SAM

Management of All Strategic Assets in an Organization.

- Service-Oriented Architecture (SOA)

- Enabling Application Consolidation & Low TCO

- Deployed in a Single, Enterprise Wide Instance

Maximo 솔루션의 발전

IBM Software Group


Asset and Service ManagementAsset and Service ManagementEAM [Enterprise Asset Mgmt]

Production

Facilities

Transportation

ITSM [IT Service Mgmt]

Change & Config Management

IT Service Desk

IT Asset Management

Maximo Target Market & Solution

MaximoITAM

Tivoli

Service DeskMaximo

Asset Management

IBM Software Group


MaximoMaximo IT IT 자산자산 및및 서비스서비스 관리관리

ITSM [IT Service Mgmt]

Maximo DiscoveryIT 자산관리[ITAM]

IT Service Desk

광의의 IT자산관리

ITIL기반의서비스 데스크

IT 자산관리 및 서비스 관리



IBM Software Group

IT 자산관리

IBM Software Group


IT & Technology Resources

Investment Competitive Advantage

Technology Management

Business Support

Business

IT경쟁력 = 비지니스 경쟁력

IBM Software Group


IT 여명기

– Mainframes & terminals

– Large corporate, centralized computing systems

– Small centralized, highly trained staff and users

– Little need for management / process

"I think there is a world market for maybe five computers."

- Thomas Watson, Chairman of IBM, 1943

“There is no reason anyone would want a computer in their home.”- Ken Olson, president of DEC 1977

IT의 확산

– Desktop PC’s, client / server, distributed systems, networks, mobile devices, firewalls, e-mail, Internet

– Decentralized operations, departmental buying

– Lots of staff and users, many non-technical

IT 자산관리 필요성 대두

IBM Software Group


효율적인 IT 자산관리를 통한 변화 적응력 및 비즈니스 경쟁력 강화

목적

변화에 대한

적응 역량 강화고객 만족 도출

운영 비용

절감 효과

내부적 업무

생산성 향상

통합 IT 자산관리 Single DB, Single Platform

IT 자산의

라이프사이클 관리

H/W 자산

구성관리

S/W License

관리

IT 자산과

연계된 계약관리

IT 자산의

비용관리

IBM Software Group


IT 자산관리의 기대 효과

IT 관리 효율성 향상 투자 성과분석 기반 체계

IT 자산 Total Lifecycle 관리

자산 취득 비용의 절감(8~15%)

소프트웨어 라이센스 비용의

절감(6~10%)

유지보수 비용의 절감(3~15%)

IT 자산 수명 증대(15~25%)

IT 비용 절감

장애의 신속한 복구를 통한 가용도

향상(3~7%)

IT 복잡도 감소 및 가시성 확보를

통한 서비스데스크 처리율

향상(5~12%)

자산의 구매처리 및 딜리버리 시간의

감소(15~30%)

서비스 품질 향상

변화하는 경영환경에 적극대응(Ex:

SOX..)

자산의 추적, 감사의 생산성 향상을

통한 잠재적 위험요인의 제거

리스크 예방

출처: Gartner

IBM Software Group


IT 자산관리의 범위

Hardware Information

Software Information 물리적관점

Location, Users, Cost Center, Vendor

RetirePlan Request Acquire Service MACUtil.Mgmt

RelationshipMgmt

ExternalProcess Integration

Service LevelAgreement

Asset Repository자산 구성 정보

(Authorized Asset vs.

Deployed Asset)Inventory Scanning System

Contract Mgmt(Warranty, Lease,

License)

Others

업무프로세스관점

재무회계관점

IBM Software Group


재고 관리• What do we own?• Who has them?• Where are they?• How do we keep this

up to date?

구매조달• What should we own?• Standards and support?• Should we buy or lease?• Which is the most cost-

effective configuration?• Vendor management• Volume Purchase

Agreements• Stock optimization

계약 관리• Is it under maintenance?• What are the SLA’s?• Can we negotiate?• Are we insured?

계약 관리• Is it under maintenance?• What are the SLA’s?• Can we negotiate?• Are we insured?

소프트웨어 관리• Are we compliant?• Have we over-purchased?

변경관리• Should we upgrade?• Redeployment strategies?• Retirement time?• Theft problem?• Minimizing risk

재무회계• Forecasting• Budget administration• Charge-backs• Tracking & managing costs• Disaster recovery• Minimizing tax• Enabling accurate reporting

재무회계• Forecasting• Budget administration• Charge-backs• Tracking & managing costs• Disaster recovery• Minimizing tax• Enabling accurate reporting

IT 자산관리 업무 범위

IBM Software Group


Service Desk

Asset Mgmt

Procurement

Configuration

Contract Mgmt

MaximoAsset

ManagementFor IT

Asset Discovery

• Hardware asset financial life cycle• Installs, moves, adds, changes • Reconciliation/Audit• Integrate with HR systems

• Procure based on standards• Create and route purchase orders• Invoices• Invoice vs. PO reconciliation• Use catalogs• Integrate with ERP systems

• Screen designer• Database Configuration• Workflow (alerts, escalations)

• Incident, Problem, Change, Release, SLA, Service Catalogs

• CCMDB, Service Impact Management

• Master contracts• Purchase contracts• Lease / rental contracts• Warranty contracts• Labor rate contracts• Create your own• Notifications• Software Contracts• License Compliance

• Hardware Desktop Discovery• Hardware Server Discovery• Desktop Discovery• Server Discovery• z Platform Discovery• Software License Usage• Deep Network Device Discovery• Storage Device Discovery

Financial Mgmt

• Budgets• Purchase/Lease Cost Tracking• Work/Service Cost Tracking• Currency exchange rates• Usage Accounting• ERP integration

Maximo IT 자산관리 솔루션 구성

IBM Software Group


Tasks – filtered, scheduled, associated rules

Link Rules, Compliance Rules

Deployed Assets

Data management

Fusion Cartridges

IT 자산 Validation via Validation via MaximoMaximo ReconcilationReconcilation

IBM Software Group


Maximo IT자산관리 Customer ListAccounting PlazaAtkins Asset ManagementBirlasoft LtdCity Of AshevilleConneximCorporate NetworksDetroit Newspaper PartnershipEquion LtdFirst National BankHoneywell International Inc.Horseshoe Bay ResortInterserve Facility ManagementJohns Hopkins Bayview Medical CenterJohnson Controls Inc.Kuwaiti Danish Dairy Company KCSCLandstinget DalarnaMITIE ServicesMaryland Dept Of TransportationMcCarran International AirportMcKee Foods CorporationMethanex Chile Ltd

PSA Corporation Ltd

Palm Beach County Water Utilities

Sarasota County Utilities

Saudi Business Machines Ltd

Southwestern Energy Company

Spirit Aerosystems, Inc

Talecris Biotherapeutics, Inc.

Tube Lines Head Office

US Dept of Energy

UTI Group

United Space Alliance

University Of California, San Diego

Wynn Resorts (Macau) S.A

Yarra TramsAmerUs Group Co.Birlasoft LtdBoehringer Ingenlheim Italia SpaBrakskem S.A.CH2M Hill, Inc.

ConneximCorporate NetworksDeloitte Consulting LLPDutriz Hermanos, SA De CVFirst National BankHonywell International Inc.Horsehoe Bay ResortInterserve Facility ManagementKuwaiti Danish Dairy Company KCSCLandstinget DalarnaM Balance (International) BVMcCarran International AirportMethanex Chile LtdMichigan Electric Transmission Company, LLCPayless ShoesourceSantee CooperSarasota County UtilitiesSaudi Business Machines LtdSouthwest AirlinesSouthwestern Energy CompanySpririt Aerosystems, IncTalecris Biotherapeutics, IncUS Air Force

IBM Software Group


ITSM: ECPWeb.com. BEFORE the IBM acquisition of MRO Software



IBM Software Group

IT Service Desk

IBM Software Group


Availability ManagementProject Management

Service Continuity ManagementChange Management

Capacity ManagementConfiguration Management

Financial ManagementProblem Management

Service Level ManagementIncident Management

Service DeliveryService Support

ITIL Service Management Processes

Day-to-day operation and support

Long term planning and improvement

• Restoration of Service• Frontline Support

• Fault Analysis & Prevention• Backline Support

• Asset Lifecycle Tracking

• Requests & Approvals

• Campaigns, Rollouts, Releases, Construction, etc.

• Service Catalog and SLA’s• Escalation

• Customer Agreements• Budgeting, Billing, Charge back• Capacity Tracking and Planning

• Response and Recovery Planning

• Availability Monitoring and Planning

Service Desk Functionality

ITAM Functionality

Service Desk/Service Management

IBM Software Group


Service Desk

장애관리

문제관리

변경관리

릴리즈관리

구성관리

장애, 문의

변경(RFC) Release

모니터링 System

인시던트

서비스 보고서

장애 통계

감사 보고서변경 계획변경 통계변경 검토감사 보고서

릴리즈 계획릴리즈 통계테스트 표준감사 보고서

CMDB 보고서CMDB 통계정책 표준감사 보고서

CMDB

Incidents ProblemsKnown Errors

Changes ReleasesConfiguration Items

& Relations

문제 통계트렌드 분석문제 보고서문제 검토감사보고서

비즈니스, 사용자, 서비스 사용자

IT Service Support Map - ITIL

IBM Software Group


The Service Desk: An Overview

Create ServiceRequest

Create ServiceRequest

Close Change,Problem,

Incident and Service Request

Close Change,Problem,

Incident and Service Request

Informational?

Informational?

Close ServiceRequest

Close ServiceRequest

Incident or Change?

Incident or Change?

Create IncidentCreate Incident

ImplementChange

ImplementChange Create ChangeCreate Change

ResolveIncident?

ResolveIncident?

ChangeRequired

ChangeRequired

Close Incident &Service Request


Create ProblemCreate Problem

Resolve ProblemResolve Problem



NO

YES

YES

YES

NO

IBM Software Group


› The underlying IT infrastructure is critical to this business› Every quotation has to have the necessary documentation› Average quotation or loan request is $2500 › The organization process 150 orders per hour› If the supporting IT service is unavailable, $375,000 per hour is at risk

비즈니스 시나리오 - 은행대출 시스템

IBM Software Group


The Business needs:Sales force can enter quotations between 6am and 10pm, Mon-FriWith a maximum outage of 8 hours per year

IT translates requirements into 3 SLAs:– 99.8% annual availability for the Order Entry Service

– Urgent Order Entry Incidents occur during business hours, 3 minutes response, 1 hour fix.

– Non-Urgent Order Entry Incidents occur during non-business hours & holidays

LOB & Service Level Managers Agree on Service Levels

IT Support

Bus Mgr

서비스 수준 협약 – 서비스요청자 vs. 서비스제공자

IBM Software Group


1

Investigation of incident begins

Supervisor contacts the Service Desk Service Desk

proactively contacts all impacted users (call avoidance)

Maximo Incident Management Maximo Service Level Agreements

Online quote Server goes

down

Supervisor Receives E-mail confirmation of Incident and a possible workaround

Online quote printers stop working

Maximo Asset Management

Check Knowledge Base

2

34

5

6

Users

Service Desk

Supervisor

Bus Mgr

>> Quotation System Fault

We are experiencing problems with the quotation system, stay tuned to the bulletin board messages for regular updates

Create Bulletin Board Messages

Server 장애발생

IBM Software Group


!!!The IT failure is preventing quotes being generated and thus having a direct impact on the business

The Service Desk implements a work around as a fix and establishes an alternative Quote server

Online quote document printing service is re-established

Critical Business services are restored

Bus Mgr

Users

Service Desk

SLA met!, IT responded within 3 minutes, and a fix was implemented within the hour

Supervisor

1st Level Support 서비스 임시복구

IBM Software Group


Incident Record is updated

Service restored and SLA’s are maintained

Bus Mgr

Service Desk

Updated bulletin board Messages

>> Quotation System Fault

The Quotation system is now available.

비즈니스 서비스 회복

IBM Software Group


A Problem ticket is raised and escalated to 2nd level

2nd level analysis establishes a possible root cause with the server

Bus Mgr

Service Desk

Prob’ Mgr

Problem Management & Root Cause Analysis

IBM Software Group


Problem Management

Team

Problem Management

Service Desk

Problem Management : Root Cause Analysis

IBM Software Group


IT Team

Business Users

Service Desk

Service Management meet with Business Management to discuss the situation

IBM Software Group


Larger Server needed

A RFC to be raised

Business Users

IT Team

Service Desk

변경요청(RFC) 발행

IBM Software Group


Approved

ChangeManager

C.A.B

1

2

3

ProblemManager

Change Management

Service Desk

Business 및 Technical 승인 필요

IBM Software Group


Service Desk

ChangeManager

CIO

Finance

PR

Supplier

Procurement

PO

Change Management

Purchase Requisition

Purchase Order

구매요청 및 조달

IBM Software Group


ChangeManager

Change Tasks planned

Release Management

Bus Mgr

Receiving Dock

Service Desk

Material Receiving

입고, 변경 및 배포

IBM Software Group


Prob’ Mgr

2nd level update the Change and Problem ticket and the Service

Desk is informed

Bus Mgr

Service Desk

Change Mgr

변경 및 배포관리

IBM Software Group


IT and Business managers discuss the PIR and the enhanced business services.

CIOBus MgrChange Mgr

Users

Service Desk

IBM Software Group


IT technicians carry out further analysis to proactively resolve any future errors.

Incident ManagementIncident Management

Incident Management

Users

Service Desk

Bus Mgr

Supervisor

IBM Software Group


Problem ManagementChange Management

Release Management

Purchase RequisitionsService Level Agreements

Asset Management

• 1 web based platform

• 1 technology

• 1 CMDB instance

Service Request Incident Management

ITIL 기반의 Service Desk 솔루션

IBM Software Group


Service Catalog

명확히 정의된 서비스 카탈로그

연계 가능할 뿐만 아니라 열람 기능도 연계 가능하도록

자산, 티켓, 변경, SLA

ITIL Framework의 기초

인력자원관리, 스케줄링, 비용관리

GL 회계항목에의 비용 연결 기능

구매 & 재고관리 기능 포괄되어 통합

강건한 계약 관리

Business Oriented Approach

Configuration Mgmt

강력한 구성 계층

component와 sub assembly

사양서 첨부의 부품 마스터

사용 가능한 대체 부품

기존의 KPI 그래프와 KPI 리스트

Graphical한 결과 리스트

그래프의 토대가 되는 데이터와 히스토그램을 발굴가능하게

상황에 따른 통지

적절한 정보를 적절한 인물에게 필요한 통지방법으로 전달

Executive Dashboard

Maximo IT 자산관리의 특징

IBM Software Group


Maximo Enterprise Adapter (MEA)복수 ERP version에의 제품 통합표준기준의 통합 Framework네트워크 관리 시스템과 타 IT Infra Tool에의 신속한동화를 위한 E-mail base 통합

Maximo Fusion자동 Discovery Tool용 독창적인 adapter

완전한 IT서비스 관리 솔루션

고객사의 모든 종류의 자산을 한 platform에서 관리할수 있는 유일한 자산 및 서비스관리 솔루션임

표준 J2EE 상에 구축

인터페이스용 SOA와 웹 서비스

User Interface용 HTML

메시지와 구축용 XML

Graphical한 Workflow와 Escalation Design

개별 고객사의 업무 Rule

변경과 수정을 더한 프로세스 표준화를 지원

IntegrationArchitecture

통합 PlatformBusiness Process Mgmt

Maximo IT 자산관리의 특징

IBM Software Group


폐기

통합 서비스 데스크

인시던트관리 장애관리

변경관리 릴리즈관리

구성관리

자산 관리 IT 서비스 관리 포탈

시스템현황 서비스현황

통합 모니터링 (SMS, NMS, APM)

추적/운영자산획득

CMDB

장애 전파이벤트 분석이벤트 수집

IT Help Desk

업무상담센터

서비스요청

결과통보

이벤트

이벤트

CI정보 CI 데이타

서비스정보서비스정보

상황정보

상황전파

전략그룹(임원)

의사지원그룹(팀장)

실무자그룹(업무)

종합상황실

인트라넷

사내방송/전광판

자산정보 종합정보

상황정보

종합대시보드 업무영향도분석

서비스수준관리 용량/성능관리

IT 인프라 자원(서버, 네트워크, 미들웨어, 응용어플리케이션, 기타)

IT IT 인프라인프라 자원자원((서버서버, , 네트워크네트워크, , 미들웨어미들웨어, , 응용어플리케이션응용어플리케이션, , 기타기타))

이벤트

IT 자산관리 및 서비스관리 통합 솔루션



IBM Software Group

시설/설비 자산관리

IBM Software Group


시설/설비자산 생산성 극대화

통합 설비 자산관리 체계 구축을 통한설비설비 생애관리의생애관리의 가치가치 창출창출

시설/설비 기준정보의 전사표준화

예방정비기준확립

예방정비체제구축 정비 예산관리 체제구축

가용성, 신뢰성, 유지보수 용이성, 경제성, 대응 신속성 달성

설비코드와 자산, 물품과의 연계 설비기술자료 의 공유 도면관리시스템 구축

정비자재관리체제구축

이력관리 및통계분석시스템구축

정비계획/지시/수행/실적관리

자주정비(TPM)체계확립

사용시점의 수불 관리

공기구관리시스템구축

순환품 관리시스템 구축

이력관리체계구축

통계분석체계구축

설비관리지표관리

정비예산편성 및예실분석시스템 구축

표준 품셈 관리절차수립

UTILITY 예산관리시스템 구축

기업 자산관리 목적 – 설비/시설관리 예

IBM Software Group


자료출처 : Gartner Group

7.3%9.8%J.D. Edwards

(People Soft)

7.6%8.0%Intentia

8.0%7.5%Datastream

12.1%12.0%SAP

13.5%12.7%MRO Software

2003 Market2002 MarketVendor

Gartner Report “The EAM Market Shows Growth & Consolidation, August 2004”

ARC Report “EAM/CMMS Solution Worldwide Outlook, 2005”

시장분석가의 평가 – EAM part

IBM Software Group


전세계 산업별 Maximo 사용 고객

상위 10대 AUTOMOTIVE 회사 중 7개

상위 10대 OIL & GAS 회사 중 7개

상위 10대 METAL & STEEL 회사 중 6개

상위 17대 ENERGY 회사 중 14개

상위 13대 PHARMACEUTICALS 회사 중 13개

상위 11대 AEROSPACE & DEFENSE 회사 중 10개

상위 9대 COMPUTERS & OFFICE EQUIPMENT 회사 중 6개

상위 18대 ELECTRONICS & ELECTRICAL EQUIPMENT 회사 중 9개

상위 4대 FOREST & PAPER PRODUCTS 회사 중 3개

상위 6대 BEVERAGE 회사 중 5개

상위 10대 AIRPORTS 회사 중 5개

삼성전자

IBM Software Group


인천국제공항

한국 Coca Cola 한국 Tetra Pak한국 3M

삼성전자 삼성 BP 화학

동국제강 세아베스틸

알칸대한

KP케미칼

삼성코닝 정밀유리

라파즈한라시멘트팬 아시아 페이퍼

GM Daewoo신라호텔 STX 에너지

현대제철현대기아자동차

GE 에너지

세아제강

포스코파워

삼성SDI

Maximo 국내사용 고객

IBM Software Group


AutomotiveBorg Warner AutomotiveCaterpillarDaimlerChryslerDenso ManufacturingFord Motor CompanyGeneral MotorsHondaLear CorporationLitens Automotive GmbHLucas VerityMeridian Automotive SystemsMeritor AutomotiveOmron Dualtec Automotive ElectronicsToyotaTRW AutomotiveVolvo

Industrial Distributors and ManufacturersBarnes DistributionFergusonIBTLawson ProductsOwens CorningPartners Industrial NetworkRockwell Power SystemsSKFTrane Co.V-LINE EUROPEWashington GroupWESCO Distribution

MetalsAlcoaAlleghenyAluarBethlehem SteelPOSCOIpsco Steel Inc.

ElectronicsEricssonGeneral ElectricHewlett PackardIntel Micron Technologies Inc.MotorolaNorthern TelecomOn SemiconductorPhilips SemiconductorSanmina-SCITexas InstrumentsThomson Consumer ElectronicsTyco Electronics

Consumer Packaged GoodsCallaway GolfDial CorporationEstee LauderLa-Z-BoyZanussiWhirlpool Food & BeverageAsia Pacific BreweriesCargillCoca ColaGeneral MillsHeinekenNabiscoNestlé Purina PetCareOcean SprayPhilip MorrisRich ProductsUDVUnileverMining & MineralsBoliden Mineral ABEmperor Gold MinesPe?les

UtilitiesAguas ArgentinaArizona Public ServiceCalpineCinergyCNOOCColumbia Gas TransmissionDaya BayDeutsche PostDrewagDuke EnergyEl PasoEnergasKeyspan EnergyLower Colorado River AuthorityLyonnaise des EauxMirantMWRANew York Power AuthorityNorthern Ireland ElectricPowergenSalt River ProjectSeabrook NuclearSouth Carolina Electric and GasSE WaterTexas UtilitiesYallourn EnergyYaciretaXcel Energy

Pulp & PaperArjo Wiggins Carbonless Paper Ltd.Atlas PaperBoise CascadeCedar River Paper Co.Fletcher Challenge PaperFraser PapersHowe Sound Pulp & PaperInternational PaperJames Maclaren IndustriesKrugerPine Falls Paper Company

PharmaceuticalAbbott LaboratoriesAmgenAventis Pharma Ltd.Bristol-Myers SquibbDuPont PharmaceuticalsEli Lilly and Co. Ltd.Geneva PharmaceuticalsGlaxoSmithKlyneJanssen Pharmaceutica N.V.Johnson & JohnsonMedeva PharmaceuticalsMerck Sharp & DomeNovartis Pharma GmbHOrtho-McNeil PharmaceuticalOrganonPharmacia Inc.Sandoz PharmaWyeth Pharmaceuticals

Oil & Gas/ChemicalsADNOCAmerada HessBOC GasesBPChevron TexacoCopesulExxonMobilGascoHindustan Petroleum CorpLafargeLitoral Gas SAOxitenoPDVSARepsolShellSuncorTalismanTexaco Natural Gas

Maximo 주요 고객 List – 제조 분야

IBM Software Group


AviationAlaska AirlinesAtlantic Coast AirlinesBoeingBritish Airport AuthorityChina EasternFR AviationInchon Korea AirportJFK AirportLieder Air TaxiNice AirportPittsburgh International AirportSchiphol AirportShanghai AirlinesSi Chuang AirlinesVASPWinnipeg Airport AuthorityZurich AirportTransportationArcher Daniels MidlandBimbo BakeryBison TransportBOC GasesCoca Cola Bottling CompanyCoca Cola EnterpriseDelaware Department of TransportationFrito LayGFS RyderLong Island RailroadMaryland Department of TransportationMcKee FoodsNavy PWCRuanSuntory WaterUSMCWeyerhaeuser

Facilities ManagementAmerican Red CrossAmerican Broadcasting CompanyBTCB Richard EllisDMB Michigan State GovernmentG.S. HallJohnson Controls Inc.The Louvre, ParisMadigan Army Medical CenterMassachusetts Institute of TechnologyMGM Grand HotelPurdue UniversityShell Industrial ServicesSwire PropertiesTaylor WoodrowTurner PropertiesWalt Disney WorldW.S. Atkins

TelecommunicationsBTCegetelFSRLibertel VodafoneOmintelTurkcellSBC / AmeritechVodafone South AfricaT-Mobile

FederalArmy Department of Public WorksBureau of ReclamationCentral Intelligence AgencyDanish DefenseDepartment of CommerceDepartment of DefenseDepartment of EnergyDepartment of StateDepartment of TreasuryGeneral Services AdministrationHealth and Human ServicesIsraeli ArmyFederal Aviation AdministrationNASA (8 centers)National Institute of HealthRonald Reagan BuildingRoyal Saoudi AirforceUS Army Corps of EngineersUS MintUS National Park ServiceUS Navy Public Works Center

City/MunicipalitiesBroward County EnvironmentalCity of San FranciscoCity of Surrey, British ColumbiaCity of PortlandClark County Sanitation DistrictEast Bay MUDLos Angeles County Public WorksMetropolitan Water DistrictMetro Sewer District of CincinnatiMetro St. Louis Sewer DistrictPhiladelphia Water Department

Maximo 주요 고객 List – 공공 및 서비스 분야

IBM Software Group


Innovators

Early Adopter

Early Majority

Laggards

Late Majority

ERPMaximoEAM

MaximoITAM/SM

Market Readiness

IBM Software Group


AssetManagement

IT Assets

Calibration

QualitySystems

FacilityManagement

SCADA

통합자산관리의 올바른 접근방법

IBM Software Group


Work Mgmt Incident

Problem

Materials Mgmt

Procurement

Change

Release

Configuration

Safety

비용 플래닝 & 스케줄랑 자원관리 예방관리

Contract Mgmt

CMDB

PR’s, PO’sRFQ’s

InvoicesReceipts

InventoryThresholds

ToolsStoreroomsConditions

LeasesWarrantiesPurchase

LaborMaster

Work OrdersActivitiesJob Plans

IncidentsGlobal Issue

Failure Reporting

ProblemsKnow Errors

Solutions

ChangesJob Plans

ReleasesDependency

Projects

CI’sRelationshipsItem Master

Systems

제조 자산 IT 자산시설 자산 운송 자산

Service Request

Work LogCommunications

Service ManagementService Catalog SLA’s OLA’sService DeskSelf Service

HazardsPrecautions

Plans

Rep

orti

ng

and

Gov

ern

ance

The Business: (Missions, Goals, Customers, Users)

자산에 대한 전체 기능 지원

IT 서비스 데스크시설 및 장비관리

자산 정보 관리



IBM Software Group

Thanks

IT Asset and Service Management - :: DBguide.net :: … IT 자산및서비스관리 ITSM [IT Service...

Documents

Transcript of IT Asset and Service Management - :: DBguide.net :: … IT 자산및서비스관리 ITSM [IT Service...