Intr Pers Eff
Transcript of Intr Pers Eff
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Interpersonal Effectiveness
A.K.BASU
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Interpersonal Relations
A relationship exists when there isa mutual interaction of process
and a reciprocal human exchange.
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Basis of Relationship
Accurate Empathy
Positive Regard
Genuineness
Self Disclosure
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Basic Premises of Interpersonal Relations
Understanding the needs of others
Taking care of others emotions
Listening patiently
Clear about the goal
Confident in approach
Open in views
Treating others as equals
Positive thinking
Encouraging
Unbiased
Non-manipulative
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HOW TO DEAL WITH PEOPLE
ASSUMPTIONS
PERCEPTION STYLE
PERSONALITY STYLE
INTERACTION STYLE
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Some likely reasons of Interpersonal Ineffectiveness
Misunderstanding
Clash of interests/goals
Different value system
Exploiting tendency
Status difference Stereotyping
Snap judgment
Halo effect
Perception
Limited knowledge about each other
Style of communication
Difference in needs
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THREE INTERPERSONAL NEEDS
Need for Inclusion (I)
Need for Control (C)
Need for Affection (A)
(W)Wanted Needs
(E) Expressed Needs
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FIRO-B(Fundamental Interpersonal Relation Orientation)
EXPRESSEDBEHAVIOUR
NEED WANTEDBEHAVIOUR
I INITIATE ACTIONWITH PEOPLE
I CONTROL PEOPLE
I ACT CLOSE
TOWARDS PEOPLE
INCLUSION
CONTROL
AFFECTION
I WANT PEOPLE TOINCLUDE ME
I WANT PEOPLE TO
CONTROL ME
I WANT PEOPLE TO
GET CLOSE AND
PERSONAL TO ME
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Structure of Relationships in an Organisation
Work Structure (directs what to do)
Authority Structure (defines who directs whom andresponsible for what)
Status Structure(determines ones rights and
liabilities)Prestige Structure (defines extent to which one
enjoys differential behaviour)
Friendship Structure (defines informal relationships)
Managing by Authority
Managing by Influence
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Interpersonal Skills -I
Follow up
Feedback
Appraisal
Praise
Criticism
Communication styles
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Interpersonal Skills -II
Persuasion, influence, diplomacy and
negotiation
Peak motivation methods and key
motivation
Handling performer failure and under-
performance
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JOHARI Window
Known
to self
Not known
to self
Known toothers
NotKnown to
others
ARENAOpen Self BLINDBlind Self
HIDDEN
Hidden Self
DARK
Unknown Self
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JOHARI Window
Known
to self
Not known
to self
Known to
others
NotKnown to
others
ARENA
Open Self
BLIND
Blind Self
HIDDEN
Hidden Self
DARK
Unknown Self
INTERVIEWER
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JOHARI Window
Known
to self
Not known
to self
Known to
others
Not
Known to
others
ARENA
Open Self
BLIND
Blind Self
HIDDEN
Hidden Self
DARK
Unknown Self
BULL-IN-A-CHINA SHOP
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JOHARI Window
Known
to self
Not known
to self
Known to
others
Not
Known toothers
ARENA
Open Self
BLIND
Blind Self
HIDDEN
Hidden Self
DARK
Unknown Self
TURTLE
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JOHARI Window
Known
to self
Not known
to self
Known to
others
Not
Known to
others
ARENA
Open SelfBLIND
Blind Self
HIDDEN
Hidden SelfDARK
Unknown Self
IDEAL WINDOW
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Three Ego States
Parent
Adult
Child
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Ego States
1. The ParentRegulates Behaviour Through: prescriptions and
SanctionsNurtures by providing support
2. The AdultCollects information and Process it
3. The Child
Has several functions primarily concerned with:
(a) Creativity, Curiosity and Fun
(b) Reactions to others (Including Rebellion)
Adjusting to Others Demands or Sulking
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Feedback
Specific
Descriptive
Focussed in improvable behaviour
Invited
Timely
Checked for accuracy with the performer
Checked with others
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Giving Feedback
Descriptive not evaluative
Focus on behavior not person
Specific not impression
Reinforce positive new behaviorSuggestive not prescriptive
Repeated
In person
Focus on modifiable behavior
Well timed
Contributes to mutuality
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Receiving Feedback
Denial Vs. OwningRejection Vs. Self-analysis
Projection Vs. Empathy
Displacement Vs. Exploration
Quick acceptance Vs. Data Collection
Withdrawal Vs. Expressing feelings
Aggression Vs. Help seeking
Humor Vs. Concern
Competition with authority Vs. Listening
Cynicism Vs. Positive critical attitude
Generalisation Vs. Experimentation 22
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Managing for Excellence
EXCELLENCE
Manager- as - Master Technician
Manager - as - Conductor
Manager-
as-Developer
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Thank You