Qamar Zeeshan

Degree program: MPAPublic Administration

Internship ReportSui Northern Gas Pipelines

Limited.

Brief Introduction of the Organization

Incorporated in 1963 as Private limited company and converted into Public limited company in 1964.

Over 50 years experience in operations and maintenance of high pressure gas transmission and distribution systems.

Serving 5.02 million customers through an extensive network in Punjab, KPK, Azad Jammu & Kashmir and Islamabad.

Currently in loss Regulated by OGRA.

Organizational Hierarchy Chart

At the strategic level Board of Directors, Chairman, Managing Director controls the company operations

At Tactical level DMD, SGM ensures that company Polices are implemented.

Departments are further disintegrated on a functional basis. General Manager and regional managers lead the departments.

Front line manager controls the daily operation of the company.

Regional offices are supervised by Chief Engineers.

Training Program Entry of daily attendance and leaves record in Oracle. Maintaining casual and Sick leave count record. Receiving medical claims from employees through proper

checking and entering in Oracle Learning about the maintaining of duplicate files of

Subordinate staff. How Casual labor is being hired. Daily correspondence with Head Office for different matters.

Structure of HRM Department

HRM Process in the Organization

HR & Nomination Committee job is to control the Human Resource at Strategic level.

Make’s sound compensation and benefits plan, policies and practices, attract caliber personnel.

Review of organizational structure, limits of the authority and approval procedure are reviewed periodically.

Specific succession plans for senior management and training development plan are made for subordinate staff.

Transparent hiring through proper advertisement in adds. Online test and interviews from selection committee

HRM Process in the Organization

Training Schedule are maintained and published on the website

PMS is applied to executive cadre and an ACR system for Subordinate employees

Along with basic pay, variable pay and benefits are given Benefits include free medical facility, free gas facility,

Scholarships for children, Leave Fare Assistance (LFA), EOBI GP fund.

Union maintains good relations between Labor and management.

Critical Analysis

INTERNAL STRENGTHSINTENSITY &

EFFECTS

SNGPL has successfully implemented rules, processes and regulations of Corporate Governance. It Board of Directors are committed to protect the rights of Shareholders

 

Very Positive

SNGPL has initiated best HR practices including extensive hiring and selection, need based training and development, performance based appraisal and compensation.

Positive

SNGTI Provides training to employees. Training Schedule are maintained and published on website. Head of Department can schedule and nominate relevant person

Very Positive

Internal Control system is sound in design and has been effectively implemented and monitored e.g. Oracle software.

Positive

Critical Analysis

INTERNAL WEAKNESS INTENSITY & EFFECTS

Use of Contacts, references and influences are affecting the recruitment process.

Very Crucial

Identification of training need and provision for training are not correlated, Training is offered to those close to managers/Non performer to keep them busy. Improvement in employee productivity is not measured.

Negative

Variable pay, Compensation is only in executive cadre. Increments are not linked with Performance. Use of reference and relation building with HOD for salary raises.

Negative

References count a lot in influencing transfers and promotion. Negative

Medical claims processing has many flaws i.e. Fake claims can be processed, Delay in processing of bills.

Negative

SWOT Analysis of the Organization

Conclusion Well established organizational structure with properly

developed departments and their role is formulated. Gap between formulating and operational activities Skill level of employees are not up to the mark Incompetent employees causing in efficiency and

Corruption in the management system. Training need assessment and provision for training are not

correlated.

Recommendations Performance management system be introduced at

Subordinate level. Skills of the employee be enhanced through proper training. Activities of the employees be monitored. CCTV cameras should be installed at regional offices Online attendance system be installed at all offices Free medical facility should be outsourced to the medical

insurance company to avoid corruption in medical bill processing.

Thank You