Intercultural Challenges and Diversity

Dr. Jörg Klukas 约克可如卡斯博士Lan, Lixiu 蓝丽

Multicultural Challenges

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Human Resources Management

About Me

Collectivism Individualism

Chi F ji P i F hChina Fujian Province Fuzhou Guyu road 19#

Lan, LixiuLixiu Lan

Zwickauer Straße01187 D d G

International Human Resources Management, Dr. Jörg Klukas

01187 Dresden Germany

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MULTI-CULTURAL

International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu

Intercultural– It’s not so easy ...

I feel cold!

I feel sick!

…„Everything is

different “

Other traditions, customs, roles, concepts, taboos, etc.

unhappyIntercultural works! “Culture ” is more

than in bookIntercultural works! than in book

Insecurity& Nervousness

Overcoming language barriers

Nervousness

I feel cold!

I feel sick!

WHAT IS CULTURE / WHAT IS CULTURE / MULTICULTURAL


Patterns of Culture-- Horizontal

• Patterns of thought – common ways of thinking

• Patterns of behavior – common ways of

behaving, from ways of speaking to ways of g, y p g y

conducting commerce and industry,

P tt f tif t f • Patterns of artifacts – common ways of

manufacturing and using material things

• Imprints in nature – the long lasting imprints

left by a group in the natural surroundingsy g p g

International Human Resources Management, Dr. Jörg Klukas/Lan, lixiu

Manifestations of Culture--Vertical


http://blog.sylvainliege.com/2009/03/30/cross-cultural-business-who-am-i-really-dealing-with/

Values Across Cultures• Saudi Arabia

• Islam• Yemen

• IslamIslam• Hospitality• Cleanliness

Islam• Self-Respect & Honor• Family

• India• Family Lineage• Supernatural Guidance

• China• Unity• HarmonySupernatural Guidance

• Remaining castes• Maori(New Zealand)

Harmony• Family

• German• Land• Kinship• Education


Beliefs and ValuesCriteria for success

• Shareholders• Customers• employees

What is management?

• People-orientedValuesBeliefs• Task-oriented

The right person for the job

• Hire what kind of Hire what kind of people


How to educate the kinder?• "Because you know in our

country...it's not one person • "kids are encouraged to be

independent, kids are allowed that really teaches you, it's the whole village. It's the whole village, everybody. You

“

to talk back to parents. They are allowed to have their own opinion, choice. Many parents

f know, it involves everybody.“

• 三人行，必我我师

confuse talking back with disobedience. It is good to obey with understanding, not b f t l F

When I walk along with two others, they may serve me as my teachers. -- Confucius

because of control. For children, having choice and being allowed to communicate is very communicate is very important. A child talking back is not necessarily being rude, but just giving his/her , j g gopinion."


How does culture shape perception?p p

On November 14, 1991, On October 31, 1991, , ,Thomas McIlvane, a postal worker of Irish descent, entered his office and shot his supervisors several co

On October 31, 1991, Gang Lu, a Chinese graduate student studying physics in N. America,

t d hi d t t d his supervisors, several co-worker and then himself. Having recently lost his job, and an appeal of that

entered his department and shot his advisor and several students, and then himself. Having recently lost an

decision was handled by his supervisor, he was unable to find a new job.

g yaward competition, and an appeal of that decision was handled by his advisor, he was unable to find a jobwas unable to find a job.


Culture and Perceptionsp

American students Chinese students American students emphasized personal causes

• he was mentally

Chinese students emphasized situational causes

• American movies that • he was mentally unbalanced

• he had personality problems

• American movies that glorify revenge

• the failure of the adviser or supervisor have to p prespond to the murder


Source: http://blog.chinatells.com/2010/08/4575


Multicultural• Global VillageInformation sharingEating habits, dress

M l i P

The world is getting • Melting Pot

People from many different origins living in big cities, e.g. Berlin

getting smaller?

• Distinct CulturalDistinct Cultural fragments

Chinatown Italy Town Turkey street

• Competitive language and culture


and cultureRestaurant menu

http://www.slideshare.net/sinauonline/managing-across-cultures-4401789?from=share_email

The Presence and Power of Culture• Technological

development

• Economical developmentdevelopment

• Managerial developmentdevelopment

Convergence Fragmentation


The Presence and Power of Culture• Technological

development• Reassertion of local

values and beliefs

• Economical development

• Developing cultural specific style of The Presence

and Power ofdevelopment

• Managerial development

p ymanagement

• Different practices

and Power of Culture

development Different practices between countries

Convergence Fragmentation


Cultural StereotypeypWho are they?

French Indian British


Germanyy• Leather Pants• Fast cars and highways• Fast cars and highways• National Socialism• Quality "Made in Germany“Quality Made in Germany• Badly dressed tourists• Punctuality• Serious and no humor


Typical Germanyp

I follow my own interests and goals I decide about

I am different from

and goals, I decide about my life as independent

as possible When I make a bad decisions,I have to bear the

all other peopleI have to bear the

consequences myself

I am focus on my goals, my plans, my experience

and my story.

I can do what I want and what I think is right.

I am the center I can make my life happy as I want,

th l d ’t j d it


of my life other people don’t judge it.

MovieGermany

Electronic

y

USA

EngineersJapan

Accountant

P f

USA

Professor UK


Cultural Stereotypeyp

New stereotype Stereotype as

Nega yp

a start point

ative

UpdatingInformation New inputPrejudice, narrow

mindedness, misinformation &

Checking and rechecking

hurting Helping process new information

Effective way of using stereotypes Positive


WHAT ARE THE PROBLEMS FOR Carolin

A FOREIGNER TO LIVE AND WORK IN GERMANY?

International Human Resources Management, Dr. Jörg Klukas/Lan, Lixiu 23

WHICH ASPECTS ARE Sybille

IMPORTANT FOR AN INTEGRATION OF IMMIGRANTS?


Foreigners in Germanyg y

• Punctual hurry • Not talk about • Punctual hurry • Not talk about

Step 3:

• Discrete• Well Prepared• Not to be in a

• Faithful• Respect rules

and order

private life and salary

• …

• Discrete• Well Prepared• Not to be in a

• Faithful• Respect rules

and order

private life and salary

• …Step 2:

• Hard working• Professional

D di

• Punctual• Cautious

I fl ibl

• Efficient• Not very emotional

D di

• Hard working• Professional

D di

• Punctual• Cautious

I fl ibl

• Efficient• Not very emotional

D di

Step 2:

H d ki C tiH d ki C ti

• Demanding• Well Organized

• Inflexible• Determined

• Demanding• Demanding• Well Organized

• Inflexible• Determined

• Demanding

Step 1:

• Hard working• Reliable• Punctual• Self sufficient

• Cautious• Inflexible• Don’t like to disturb or

be disturbed

• Hard working• Reliable• Punctual• Self sufficient

• Cautious• Inflexible• Don’t like to disturb or

be disturbed


• Self-sufficient be disturbed• Self-sufficient be disturbed

MULTICULTURAL IN GERMANY, Anja

,FAILED OR SUCCESSFUL? WHY？


CULTURE IN ASIACULTURE IN ASIA


ASIA PREDICTION

Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University

Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University

Chindia- the nextglobal superpower…?g p p


THE DIFFERENCE Relationship 关系 (1. Between employee and employer)

THE DIFFERENCE BETWEEN GERMANY AND CHINACHINA


Opinion-意见p 意见

Source: designed by Liu YoungSource: designed by Liu Young


The Boss-领导领导


THE DIFFERENCE Relationship 关系 (2. Between Friends)



Three meals a day-三餐y 餐


What‘s Trendy-时尚y 时尚


Contacts-人际关系人际关系

• Friends• 6 degree


THE DIFFERENCE Relationship 关系 (3. Between Family)



The Child-孩子孩子


Elderly day life-老年人的日常生活y y 年人的日常活


Handling of Problems-处理问题g 处理问题


Anger-对待愤怒g 对待愤怒


Moods and Weather-心情与天气情与天气


Punctuality-准时y 准时


In the Restaurant-餐厅餐厅

celebrate the festival


Party-聚会y 聚会


Queue When Waiting-排队Queue When Waiting-排队

• Who come first, who serve first—short of the resourceresource


Sundays on the Road-周日街景y 周日街景

Sunday and holiday most shops open


Way of Life-生活方式y 活方


Transportation-交通工具p 交通具

• Auto and bike in beijing


Traveling-旅游g 旅游

• What the vacation mean to you?


Others-其它其

Speed of constructionOrderOrderDetailTake care everyone/take care of the importantTake care everyone/take care of the important


Contact me!Dr. Jörg Klukas• XING: https://www xing com/profile/Joerg KlukasXING: https://www.xing.com/profile/Joerg_Klukas• Facebook: http://www.facebook.com/home.php?#!/joerg.klukas• Slideshare: http://www.slideshare.net/pludoni• Twitter: http://twitter com/pludoniTwitter: http://twitter.com/pludoni• Email: [email protected]

International Human Resources Management, Dr. Jörg Klukas 60

Intercultural Challenges and Diversity

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