INDUSTRY INTERNSHIP REPORT - I-Shou University · INDUSTRY INTERNSHIP REPORT Student Name: ......

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Image source: http://www.icbasia.com.cn/Contact.asp INDUSTRY INTERNSHIP REPORT Student Name: Lisa Fu (傅培瑜) ID 9977039A IBA4 Internship Organization: Innovative Custom Brands Location: No 4 Jin-ying 2 nd Street, Chen-wu Administrative District, Hou-jie Town, Dong-guan City, Guang-dong Province, China Internship Organization Supervisor: Mandy Hsu Dates of Internship: July 3 rd to August 31 st 2013 ISU-IC/IBA Supervisor: Dr Paula May Tomsett Report date: 12 December 2013

Transcript of INDUSTRY INTERNSHIP REPORT - I-Shou University · INDUSTRY INTERNSHIP REPORT Student Name: ......

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Image source: http://www.icbasia.com.cn/Contact.asp

INDUSTRY INTERNSHIP REPORT

Student Name:

Lisa Fu (傅培瑜)

ID 9977039A

IBA4

Internship Organization: Innovative Custom Brands

Location: No 4 Jin-ying 2

nd Street, Chen-wu Administrative District, Hou-jie Town,

Dong-guan City, Guang-dong Province, China

Internship Organization Supervisor: Mandy Hsu

Dates of Internship: July 3

rd to August 31

st 2013

ISU-IC/IBA Supervisor: Dr Paula May Tomsett

Report date: 12 December 2013

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TABLE OF CONTENTS

INTRODUCTION ....................................................................................................................... 3 Objectives of Internship ........................................................................................................... 3 Goals, Activities and Accomplishments of Internship ............................................................ 3

ESTABLISHMENT INFORMATION ....................................................................................... 4 Background/History ................................................................................................................. 4 Nature of the Business ............................................................................................................. 4

MY PLACE IN THE ESTABLISHMENT ................................................................................. 5 Job Title ................................................................................................................................... 5

Job Description ........................................................................................................................ 5 Department Organization and My Position in the Organization ............................................. 8 Recruiting ................................................................................................................................ 8 Training.................................................................................................................................... 8

Evaluation Procedures ............................................................................................................. 8 SELF CRITIQUE ........................................................................................................................ 9 VALUE OF WORK EXPERIENCE ........................................................................................... 9

CONCLUSIONS ......................................................................................................................... 9 APPENDIX A: Report to Internship Organization ................................................................... 11 APPENDIX B: Duty Photographs & Accommodation ............................................................. 14 APPENDIX C: Daily Journal (separate document)................................................................... 23

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INTRODUCTION

I heard from people in our department [International Business Administration – International

College) that there is an internship credit in the senior course, so I choose it as an other elective

credit. The credit is from 3 to 9, so I come to IBA office to ask the detail. I get the information

from IBA assistant Bettina. I have thought to have the internship before, but there isn`t a big

motivation to find the company to let me in to have the internship. Because this time our

department give me an opportunity to do it like one course, we need to write our feedback, our

feeling to be a systematic course. I think it`s good, we can connect with the real world

experience and have a good content and we also can ask one professor to be our supervisor to

let our internship leave in a completely ending. I`m appreciate can have this internship.

After I get the internship outline, I know what I need to fill in and what kind of the job I should

do. I start to find the company I can have the internship. I want to find a trading company,

because after I graduate I want to get into a trading company to work. Luckily, my father is

doing the business in China, he knew someone doing the trading company. Because this

relation, I found the company can let me in. So I start my internship this summer vacation

[June-August 2013].

The first goal I set is to see how one company runs in the real world. Is it different from our

study book? And know shoes will, about how to make it, what the application it owned,

because my father is doing the business for the shoes outsole, I don`t understand about shoes

which I think that is so terrible as my father does business in this industry. I need to use this

internship to know deeply about shoes, not only for the first I think about shoes but also what

the shoes real was.

Objectives of Internship

To meet more people and participate in the real world trading company. To see how to make

shoes, and what is the process for the company to run their business.

Goals, Activities and Accomplishments of Internship

In this part, I am setting some goal to let myself to be more motivate so that I can have a

clearly direction to do my internship.

Goals:

To find out what kinds of materials the shoes are made of use, and how to differentiate from

those materials by myself. Because part of job have to supervise the warehouse, I need to go to

warehouse every day. I can ask the manager there and ask him to introduce to me and then in

the weekend, my father will bring me to the shoes material store to teach me to differentiate

from the shoes materials.

Activities:

To know what each department working process, what is the negotiation way for every

department. Is it hand out in a format to everyone who need the information? Or they have a

meeting together?

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Accomplishments:

This internship let me know how to think the instruction in a simple way so that I can let

people to do what we like them to do.

We also need to think how to do the graphic and the format clearly so that everybody can

understand what we means at the first time. ~Independent Thought!

ESTABLISHMENT INFORMATION

Innovative Custom Brands (ICB) is a privately owned shoe designer and manufacturer based in

the province of Guang-dong in China.

Introductory paragraph with name of the company and status – e.g. Innovative Custom Brands

(ICB) is a privately owned shoe designer and manufacturer based in Hou-jie Town, in the

province of Guang-dong in China.

Background/History

ICB is a Chinese company which makes footwear for a global market. It helps its clients bring

meaningful footwear products to market and fine tune their supply chain process. The

company understands footwear and what is require for brands and retailer to compete in the

world market place.

Most of our customers come from Europe and America. The biggest customer Dockers which

is the brand famous in Germany. The head office if ICB is in China, and they have offices in

Taichung, Taiwan and New York, USA.

Nature of the Business

ICB manufactures the shoes of well known brands in Europe and the USA.

ICB meets its clients challenges with the simple three part process that brings together the

client’s design teams vision. ICB promotes that it understands the creative process in footwear

and the need to bring the new ideas to market as quickly and efficiency as possible.

The first process is including and producing quality footwear. Explore (Analyze Ideas):

Through intensive research and clear understanding of our work direction the company work

with your design team to formulate new ideas and product directions.

The second process is Execute (Ideas Take Form): Throughout three design phase the company

review each facet of the product development process, formulate timelines and fanatically

work to meet and agreed upon deadlines.

The third process is Deliver (Form To Market ): ICB guarantees the accurate translation of

product through all aspects of the production process and the company provide full support

from the drawing board to the marketplace.

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The tool the company use is product design, sample development, production and supply chain.

The company`s culture is expressed in the maxim: “Our clients business in our only business”.

The sole strategic objective of ICB is to add value for its clients via the efficient

synchronization of the critical stages of product development, commercialization and

production at the optimal cost.

Effectively, if a given client elects to outsource ICB serves as the solutions provider for this

client.

Challenging and changing times will always be components of the global business landscape.

However, within this context, we view the outlook for the ICB company as very promising

because the company non-compromising comment to reliable, consistent high performance

will add value for our client despite any prevailing macroeconomic environment. The greater

the challenges, the more we seek new opportunities through providing innovative solutions.

The source of the above information is the ICB website: http://www.icbasia.com.cn/

MY PLACE IN THE ESTABLISHMENT I was employed though family connections as international sales department assistant for the

purpose of learn about shoe design, manufacture and export.

Employed from July 3 to Aug 31, I worked 50 days, from 8:30 a.m to 5:30 p.m with a rest time

of one hour - 8 hrs per day for a total of 400 hrs.)

Job Title

I was employed in several positions over the period of the internship:

Administration Assistant

Warehouse Supervisor

Factory Assistant

Internet Store Marketing

Job Description

The Assistant job description as provided by ICB before employment stated:

1. Record customer relationship management.

2. Customer Feedback Management.

3. Check Customers orders.

4. Check the requisition quantity and the purchase and order foreign customers with the

business documents.

5. Sales Performance Management.

Upon commencement of the internship some of these duties changed a little, but not

significantly.

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Administration Assistant

This job belongs to administration department. I am writing announcement for everybody need

to know, such as the penalty or the reward news to let every employees to know. It can be a

message or even be a proven in the law.

I still remember one event happened in our company. There is one employee, he want to resign

his job. But there is one question happened, he didn`t want to sign the format that announce he

want to quit this job in our company. In that moment our president go abroad on a business trip,

the human resource executive he didn`t force that employee to sign the format before the

deadline he finish the job. After the employee leave our company, the executive still don`t

write the announcement to declare the employee absent without leave.

After three days, the employee goes to the government unit which is employee right protected

department to accuse our company we didn`t have good treatment for the employee, he is still

the employee in our company. Wow, our president heard this thing he quickly ask human

resource department to attach the announcement to let everyone know how many day he

absents in his working position. But this time declare many days absent in one day, I don`t

know is it work in the law. Because in general speaking, we need to announce which employee

absent in everyday, in this time we just announce three days in one time. This is really

disadvantage for us. I don`t know what is going on this event in the end, because I just finished

my internship to go back to Taiwan.

The other things I do in this job is to update what the receipts warehouse need to receive than

they can hand out there material working processing in our company.

Warehouse Supervisor

During the time I doing this job, I go down to warehouse every day. What is the part I do is to

pick one leather, metal hardware or zipper whatever the goods I can found in the warehouse.

All I need to do is to pick one up and to check is the numbers correct or not. Then I need if it

not correct I just record it in my report to the president.

Don`t think this job is so easy, because it is harder than I think when I first start my work.

Because in this case I pick up one goods to measure or estimate it. After that I need to know

what it is so that I can go back to see what the record they recorded. But there are many

problem causes, such as the tag which must be attached in the goods disappear or the goods

first come to warehouse they need to record but they didn`t do how could I solve the problem?

I can`t distinguish what the leather it is not to mention what style it is so how can I do this job?

Even when I ask the manager in the warehouse what is the leather which the tag is disappeared

it is and what number the record written now? You know how does he answer me? He just tell

me what the leather and style the leather is, but in this warehouse we have too many these

leather how could I know which one is the record indicate one. Because the tag usually just

write down what color it is, which exporter company is it and what the style and leather it is. If

the tag is disappear we will mess up, we can`t figure out which leather belongs which record,

because the warehouse own 15,000 kinds of leather. You didn`t have a wrong message, and it

is only for leather not contain with zipper, metal hardware and reel etc… So, it is really a big

project.

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Factory Assistant

For this part I just do a little bit. I do the format for the factory manager to let him easy to do

the work. And then to check the produce manager everyday shoes producing result. To make

sure she do the daily report or not.

Internet Store Marketing

As these part, honestly speaking, I didn`t do many of it. For internet selling shoes is our

company the shoes which the order be cancelled or some of them have a little bit blemish that

customer cannot afford. The left shoes will be our inventory so that I need to think about how

to sell it, don1t be continuous stored in our warehouse. At first, I just count on how many

shoes in one style and how many numbers in each shoes size. Then, I do a format to record it

to hand in to our president to know.

Before we put on to the internet to sell, we take one of shoes from each style to have a physical

test such as age test, flexible test and tortuous test. Because most of our shoes production date

is more than one year, we afraid customer just wear it one or two times than the shoes is

broken. Shoes are as same as the clothes, if we manufacture it but no one buy it. We will just

leave it in the warehouse, as you know everything will have the depreciation, shoes also

without expectation.

If the shoes didn`t be wore but stay in the warehouse, the outsole will turn old, through two

years we wear it, it is different than the shoes first produce condition. Not only the outsole will

have the problem but also the surface of the shoes will have some problem. For example, if the

shoes surface is made of in PU material. In ordinary condition, PU will biodegradable by itself;

if the shoes material we use leather to produce, the leather also will mildew. The only different

from leather and PU material is the time it can be used.

To say this more, in this job I just finish to count how many shoes in each size and do it in the

format with my partner Jenny. To put it on the internet to sell is another people do, because I

didn`t finish it then the internship is finish. I would like to try at first, although I didn`t do it

before.

To mention about internet shop I first come up with one search engine in Taiwan, yahoo. They

have to website can buy goods. One is auction, the other is shopping. We just need to be there

member and sign in, and don`t need to have the deposit we can start to sell our goods. We just

need to pay when we successfully sell our goods, we need to pay 4% of the deal price. There is

also one fee we need to pay that is carry the story fee for per goods, each one is NTD$3. I

thought it can also be used in China.

But there is one thing I forgot, China prohibited Yahoo searching engine. So I quickly to think

another searching engine is popular used in China, it name is called TAO BAO. I think my

supervisor Dr Tomsett may also heard this auction engine before. But there is one question,

there is different in Taiwan. If we sign in to be a member, we like to sell something in there

website, we need to deposit 1000RMB at first if we want to sell goods in their website.

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Department Organization and My Position in the Organization

There are seven departments in this company. First is administration department, the job they

need to do is to type the announcement and attach it to our bulletin to let every employee know

what the new working processing or the punishment/ award to our employee to our company.

Second is human resource department, in this department they need to connect the people who

want to work in our company, we need to arrange time let they come to have an interview. And

they also need to receive employee`s be on furlough document to key in in computer.

Third is ombudsperson, this is the main department I belong to. The employees who belongs to

this department need to go to warehouse to check that the goods we buy are correct or not. In

my part, I go warehouse everyday to check the goods we order from the firm to minus now the

goods we already use is equal to the goods now left or not. Of course, there is some range for

the deviation. If the deviation is too big, I will write it in report to present our president. This is

the main job that I did in this internship.

I heard from some people, most of the trainee in China are the college students similar to me,

they also have the internship during junior summer vacation, but the difference between them

and me is most of them are study in a “shoes” college where they learn shoe design and

manufacturing as a major when they study.

The remaining departments in ICB structure are 4) Shipping Department, 5) Sales Department,

and 6) Manufacturing Department.

Recruiting

In this company, the administration department will leave the recruit message in the website.

In Taiwan, we have the recruit website like 518 or 104 Human Resource Recruiting website.

The website will take charge from employer or even employee to be their income. We leave

the message in there, waiting people to see and coming to interview in our company.

Training

The president meet with me to explain what is the job content. I need to implement it and after

a few days, I need to write a report for her to have a look. She will correct me will I did wrong

and give me a direction to do it. Also, she teach me how to do the good format to let people

easy understand at they see the first sight. My first department is ombudsperson. I go down to

second floor warehouse to check our material which is used in shoes for it input and output. As

I said before in detail in the job description the supervisor in the warehouse. I know some

leather in there, most of the beginner who start to do the shoes career is start from here. The

president is really nice and kindly, I am glad to have an internship here.

Evaluation Procedures

Two–three times per week the president would speak with me about my performance of duties

and advised when I needed to do some paid of the job differently.

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SELF CRITIQUE I am satisfied for this internship. I learn many things not only the shoes working process but

also the communication by people to people. The president Mali let me to try four departments

to work. There are many departments are connecting. What I mean is they just like a process,

We need to recruit people first to help us to make shoes. Second, we need to find customer to

make an order in our company. Third, we need producing shoes. Before we make shoes we

need to have the supervisor to supervise our elements input and output, this is for the fourth

step. Fifth after our shoes finished, we need to have the Quality Check (QC) to check the goods

have the appearance disadvantage or not. After QC doing that, we will deliver our goods to the

international environmental agency to have a check all of the QC inspect is according to our

customer required. Then finally we have the Shipping department to arrange our goods

delivery things. Of course, if people communicate not well. It will lead the company causing

some lost. So the experience told me communicate is really important. Another thing that

makes me happy is I reach my objective in this internship.

VALUE OF WORK EXPERIENCE In this internship I get many experiences in it, like people and people contact and how to make

an appointment. I think the appointment making in business is similar as I have the meeting in

school club, but it is not actually the same. In business appointment it may be more serious and

the most of the time, speaker will be the manager or even the president not like the school club

everyone can have an opportunity to say something. In this experience, I think I know what to

do and I need to bring the notebook to write it down in the meeting. Something is not only just

to listen but also to make a note. Because there is one time the president ask me to do in the

meeting I forget to write it down, I just use my memory to do it. There is something else I miss

to do, I was de mentioned by president. This time is happen in internship, I think if it is

happened in the work, it will be so terrible. I remember to bring the notebook after this

accident. Because of all the experience I have in this internship, I think I can do more best after

I graduate in the work place. No matter is in this company or other company.

See Appendix B for Duty Photographs and Appendix C Daily Journal (separate document).

CONCLUSIONS I think I have already achieved my objective in this internship. I made contact with the

company and I work in many department to realize the shoe design, manufacturing and

distribution process and how each department works together; what is the relationship between

them.

Every department should be separated to work but not just to do their work by themselves, I

think they need to make an appointment in the regular time. Because I found that there exist

some problem is in the communication. It is because they just think the other department

understand what they want but didn`t have a double check or hold a meeting to communicate. I

t always been discovered by the good finished doing. This phenomenon usually happened in

urgent time, most of the event will delay the shoes deliver. In this internship I see many time

the similar things like this, so I think to communicate in each department is the main issue in

one company.

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To say that how to make one shoes is not so familiar to me now. I know the outline of the

working process about how to put all the component of shoes from beginning to the end. At

first before I go to have an internship, I think shoes making process is same as the coca cola

working process. The shoes should be done by machine but not a human being. This thought is

until I have this internship, all of my wrong concept have changed.

The shoes is made from one pattern by the beginning, and the pattern is drawing by the pattern

maker, then suddenly there is a cut out leather people to cut out the leather according to the

shoes pattern. After we have the cut out leather, we should go to the stitching department to let

them stitching the leather for us and finally we should let the finish shoes surface to connect

with the outsole, the shoes will be repair by any angle or other ways. Than we put shoelace,

dumpling pad or shoe-pad on it. The shoe is well-completed after all the processing. See, to

manufacture one shoes is not easier than I think before. I`m fortunately to have the internship

experience to know how to make the shoes. Otherwise, I won`t know how to make one shoes

in normal ways.

In finally, I want to thank my father to introduce me in a good place to have the unforgettable

memory and to thank president Mali teach me this more and let me try many department work

to know the shoes trading company well. I`m really in thankful.

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APPENDIX A: Report to Internship Organization The following is the short report that has been sent to ICB.

INDUSTRY INTERNSHIP REPORT TO ICB

Student name: Lisa Fu (傅培瑜)

Internship organization: Innovative Custom Brands

Location: No 4 Jin-ying 2nd

Street, Chen-wu Administrative

District, Hou-jie Town, Dong-guan City, Guang-

dong Province, China

Internship Organization Supervisor: Mandy Hsu

Dates of Internship: July 3rd

to August 31st 2013

ISU-IC/IBA Supervisor: Dr Paula May Tomsett

Introduction

This is a brief report to ICB of my internship in ICB. This

internship is valuable so that I would never forget. For here I

would like to thank the president in ICB Mali, you really

teach me a lot and give me several chances in each department,

if I have a pleasure to go back to your company to keep going

to get the experience after I graduate that will be so wonderful.

Mr. Mandy, I also thank you very much, although you are the

original person want to show me how to work in my

internship, there is something happened that you can`t do my supervisor in this internship. You

still concern about my internship situation, thank you. My dad also is the one of the person

who I need to thank for, thank you for find a perfect place to let me intern and thank you bring

me to eat the Hong Kong yam cha everytime when I have a day off. Thank you aunt, thank you

to let me stay at your home until I start my internship. Thank you parental aunt, you always

give me a hand when I don`t know what happened in the shoes expert. After all, thank for

everyone who have given me a hand in my internship lifetime. Thank you.

Objectives of Internship

To meet more people and participate in the real world trading company. To see how to make

shoes, and what is the process for the company to run their business.

Goals, Activities and Accomplishments of Internship

Goals: To find out what kinds of materials the shoes are made of use, and how to differentiate

from those materials by myself. Because part of job have to supervise the warehouse, I need to

go to warehouse every day. I can ask the manager there and ask him to introduce to me and

then in the weekend, my father will bring me to the shoes material store to teach me to

differentiate from the shoes materials.

Activities: To know what each department working process, what is the negotiation way for

every department. Is it hand out in a format to everyone who need the information? Or they

have a meeting together?

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Accomplishments: This internship let me know how to think the instruction in a simple way

so that I can let people to do what we like them to do. We also need to think how to do the

graphic and the format clearly so that everybody can understand what we means at the first

time. ~Independent Thought!

My Place in ICB

I was employed though family connections as international sales department assistant for the

purpose of learning about shoe design, manufacture and export. I was employed in several

positions over the period of the internship including: Administration Assistant, Warehouse

Supervisor, Factory Assistant, and Internet Store Marketing

Self Critique

I am satisfied for this internship. I learn many things not only the shoes working process but

also the communication by people to people. The president Mali let me to try four departments

to work. There are many departments are connecting. What I mean is they just like a process,

We need to recruit people first to help us to make shoes. Second, we need to find customer to

make an order in our company.

Third, we need producing shoes. Before we make shoes we need to have the supervisor to

supervise our elements input and output, this is for the fourth step. Fifth after our shoes

finished, we need to have the Quality Check (QC) to check the goods have the appearance

disadvantage or not. After QC doing that, we will deliver our goods to the international

environmental agency to have a check all of the QC inspect is according to our customer

required. Then finally we have the Shipping department to arrange our goods delivery things.

Of course, if people communicate not well. It will lead the company causing some lost. So the

experience told me communicate is really important. Another thing that makes me happy is I

reach my objective in this internship.

Value Of Work Experience

In this internship I get many experiences in it, like people and people contact and how to make

an appointment. I think the appointment making in business is similar as I have the meeting in

school club, but it is not actually the same. In business appointment it may be more serious and

the most of the time, speaker will be the manager or even the president not like the school club

everyone can have an opportunity to say something. In this experience, I think I know what to

do and I need to bring the notebook to write it down in the meeting. Something is not only just

to listen but also to make a note. Because there is one time the president ask me to do in the

meeting I forget to write it down, I just use my memory to do it. There is something else I miss

to do, I was de mentioned by president. This time is happen in internship, I think if it is

happened in the work, it will be so terrible. I remember to bring the notebook after this

accident. Because of all the experience I have in this internship, I think I can do more best after

I graduate in the work place. No matter is in this company or other company.

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Conclusions

I think I have already achieved my objective in this internship. I made contact with the

company and I work in many department to realize the shoe design, manufacturing and

distribution process and how each department works together; what is the relationship between

them.

Every department should be separated to work but not just to do their work by themselves, I

think they need to make an appointment in the regular time. Because I found that there exist

some problem is in the communication. It is because they just think the other department

understand what they want but didn`t have a double check or hold a meeting to communicate.

It always been discovered by the good finished doing. This phenomenon usually happened in

urgent time, most of the event will delay the shoes deliver. In this internship I see many time

the similar things like this, so I think to communicate in each department is the main issue in

one company.

Lisa Fu (傅培瑜)

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APPENDIX B: Duty Photographs & Accommodation

Lisa Fu on the factory floor.

The main reception to Innovative Custom Brands Shoe Manufacturing and Showroom

This machine tests the shoe

tension between outsole and the shoe itself.

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Left picture is the tool to open one kinds of the last

(model on which to form the shoe).

Below picture is one kind of the last which need hammer to kick it to separate.

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This machine is outsole strong press machine, which glues the shoes and outsole together.

The machine is like an oven to heat the shoes while on the last; the shoes shape becomes fixed.

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Left Picture is older testing, to know how

long the shoes appearance will change (molt as in degrade) in normal use.

Below Picture is the winding test, to provide an estimate of the length of time is takes for the

shoes to break in normal use.

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Above is the heat machine which has the

moulds for the outsole, left are examples of an

outsole mould.

Right: The two shoes left one is been polishing, the other

one is in normal.(Only some of the leather can polished

this way.)

Below: Polish Machine.

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Dumpling pad- to put it under the insole to make shoes fitting more comfortable.

Above, one kind of last.

Below, the outsole and right, the surface of the shoe (upper).

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My partner Jenny. Shoes with glue to stick with dumpling pad. My parental aunt.

The employee who works in glue the shoes, with the dumpling pad.

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The factory department manager.

The warehouse I work for.

Stitching machine.

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Lisa Fu’s Accommodation at ICB

Recreation room and personal space with private bathroom facilities.

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APPENDIX C: Daily Journal (separate document)

The daily journal was submitted as a separate document.

Supervisor note: Lisa’s journal was read in conjunction with this report and achieved all the aims of a good

personal journal of her work and life experiences in Guang-dong Province, China. Lisa’s

journal was returned to her upon completion of the assessment of this Industry Internship

Report.

Dr. Paula May Tomsett

Assistant Professor

I-Shou University, IBA-IC

12 December 2013