INA Board Annual Report 2010

INFORMATION NETWORK OF ARKANSAS BOARDINFORMATION NETWORK OF ARKANSAS BOARDA r k a n s a s ’ s O f f i c i a l e G o v e r n m e n t P r o v i d e r

2010 ANNUAL REPORT2010 ANNUAL REPORT

Table of Contents

Information Network of Arkansas Profi le……………....…...............… 3Board of Directors...……………………........………………..........…....42010 Service Highlights- INA County and Local Services...........………………....................... 5- Arkansas.gov Mobile Payment Processing Portal............................ 7- Concealed Handgun Carry Licensing System................................. 9- Offi ce of State Procurement - Professional Consulting Services Contract System…...........…...... …...........…...... ….......…............... . 11INA by the Numbers……………………………………......................... 13Security………………………………………………….......…................15Awards and Recognition…………………………………...................... 162010 New Services/Websites…………………........…........................ 17Top Government Services………………………........…...................... 20eGovernment Glossary…………………….................…..................... 21

Governor’s Letter

During my fi ve years as Governor, I have worked continuously to make state government more accessible to Arkansans and more effi cient in its delivery of services. Over the past year, the state’s offi cial Website introduced new features, allowing citizens to search for information and resources more easily, whether online, via mobile smartphones, or iPhones. The newly launched Arkansas.gov mobile payment portal, the Concealed Handgun Carry Licensing System, and the many county and local services available to citizens have proven to be great successes.

More than ever before, Arkansans are accessing government services online, and the recent updates provide a more user-friendly experience on computers or Smart Phones. To see the Web portal, go to Arkansas.gov. It’s designed to keep the public informed about our state, and it provides links that can take you to our online services, to people who can help you, and to recent news stories.

Arkansas has become a national leader in using technology to make government more responsive, and it will be exciting to see where we are headed in the future. In 2010, the state’s Website was again named one of the best state government sites in the nation, receiving a second-place ranking by the Center for Digital Government. This research institute has ranked Arkansas.gov in the top-10 state Websites for each of the past fi ve years. The State offers more than 1,000 online services, giving you convenient and effi cient access to state government from home or from your mobile devices. The portal also helps Arkansans connect with many of our state agencies through social media sites, including Facebook, Twitter, and Flickr.

As technology continues its rapid development, Arkansas will strive to continue leading the nation in serving our citizens with these new technologies. Under my administration, the most effi cient and innovative Web portal has been created to meet the needs of Arkansans, and we will continue to provide a more accessible and user-friendly state government. Sincerely,

Mike Beebe

INA Board Chair Letter

In 2010, mobility was a key effort for the Information Network of Arkansas, which resulted in Arkansas being the fi rst state in the nation to offer a secure mobile payment solution. This allowed Arkansans the option to pay for many online government services via a smartphone or other mobile device.

In 2010, the Center for Digital Government ranked the Arkansas.gov portal second in the nation among state web sites. The state also won Digital Government Achievement Awards for our Mobile.Arkansas.gov site and the Offi ce of State Procurement – Professional Consulting Services Contract System. INA was a recipient of a NASCIO Cross-Boundary Collaboration and Partnership award for the Arkansas Universal Financial Aid Management System. Additionally, INA developed and launched 112 new online services and web sites for the State of Arkansas.

The innovative solutions that INA continues to offer and deliver each year make them a leader in the industry and the state of Arkansas. As trends continue to change and evolve, it will be intriguing to see what INA will deliver in 2011.

It has been my pleasure to serve as the INA Board Chair for the past fi ve years. On behalf of the INA Board members, we hope you fi nd the annual report a useful reference for Arkansas state government services and that it provides cutting edge solutions for your organization as well. Sincerely,

Peggy GramINA Board Chair

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The Information Network of Arkansas (INA) Board was created in 1995 and operates under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility of assisting the state in exploring and improving citizen and business access to public information and services. INA is a State Governing Board that consists of individuals from both the public and private sector that represent different communities of interest.

The objective of INA is to improve the accessibility of Government in the form of public information or electronic transactions. These transactions may be between Citizens and Government, Businesses and Government or between Governmental Agencies and offi ces. INA manages the State’s web portal www.Arkansas.gov and provides secure online payment processing through Arkansas GovPay, the State’s payment portal.

Operating under a self-funded model, the INA network, its infrastructure, employees, offi ce space and equipment are fully funded through portal convenience/transaction fees associated with information requiring limited access by statute and electronic fi lings that require a fee. The State does not appropriate any funds for this network. State services that do not have a fee remain free to businesses and citizens. State and local agencies do not pay for the development or hosting of the online services. If agencies need expedited development services, INA may charge rates consistent with state published rates for each biennium.

In 2010, INA developed 112 new services and Websites for the citizens and businesses of Arkansas and processed more than $2.07 billion in transactions for state and local agencies. INA also made signifi cant investments in the portal by implementing a Microsoft SharePoint environment for Website content management along with a new common look and feel for agency Websites. The solution allows agencies to keep content fresh and relevant for the citizens of Arkansas.

The Information Network of Arkansas provides non-partisan support for more than 256 government agencies, boards, and commissions and has created more over 1,000 online services at no cost to the agencies or using state appropriated funds. The Arkansas.gov Website was named one of the top two state web portals in the nation in 2010. At INA we are proud of the work that has been accomplished on behalf of the State of Arkansas.

www.ina.arkansas.gov

1 State Agencies do not pay for development of online services under the INA self-funded transaction model.

Information Network of Arkansas Profi le

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Board of DirectorsINA Board Members

Peggy Gram (Chair)[email protected] Arkansas Secretary of State501-682-3453

Ann Purvis [email protected] Department of Finance and Administration501-682-5242

Michael Gaines [email protected] Arkansas Economic Development Commission501-682-1124

Dick [email protected] Representing Arkansas Department of Health and Human Services501-320-3993

Claire [email protected] Representing Department of Information Systems501-682-5148

Chuck [email protected] Representing Science and Technology Authority

501-683-4403

Phil Billingsley Network Manager [email protected] Arkansas Information Consortium501-324-8913

Ron Pitts [email protected] Public Accountancy 501-374-9977

Aaron [email protected] Representing Chamber of Commerce870-238-9300

Glen [email protected] Bankers Association501-312-5556

Matt [email protected] Independent Insurance Agents501-975-9975

Nancy [email protected] Arkansas Public Library Association870-863-5447

Harold [email protected] Arkansas Bar Association501-372-8000

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INA County and Local ServicesINA County and Local ServicesPersonal Property and Real Estate Tax Payments:Personal Property and Real Estate Tax Payments: The Information Network ofArkansas continues to work with County offi cials in order to expand their online servicesthroughout the state. In 2010, INA developed additional 44 services for four new counties. The tax services include Online, Telephone Interactive Voice Response (IVR), Over-the-Counter (OTC) and Mobile payment options for citizens. These new services will allow county residents to pay for their property and real estate taxes with a credit card or e-check. Currently 36 counties offer the ability to pay personal property and real estate taxes using the Arkansas.gov GovPay payment engine. These counties represent almost 75% of the State’s population. www.ar-tax.org

Hot Check Restitution Payments:Hot Check Restitution Payments: This service allows defendants the ability to pay their restitution and fee payments online via credit card for hot checks written and prosecuted for restitution. Offenders can go online to make restitution and possibly prevent a warrant from being issued for their arrest. INA is currently providing this service to 42 counties in Arkansas. www.arkansas.gov/hotcheck

Court Record Payments:Court Record Payments: The online court records application allows businesses and citizens to search the county court records index for free. Court images may also be purchased and downloaded from the service. www.arkansas.gov/salinecourtrecords

Traffic and Court Payments: Traffic and Court Payments: This service allows courts to accept court, traffi c and parking tickets, bonds and fi ne payments online or over the counter (OTC). This service can be standalone or integrate with any case management system. Payments may be made by credit/debit card or by electronic check. INA also provides payment processing services for the Arkansas Administrative Offi ce of the Courts eTraffi c portal. www.pay.courts.arkansas.gov; www.LRtickets.org

City Utility and Permitting Payments: City Utility and Permitting Payments: This service allows cities to offer online and over the counter (OTC) payments for water, waste disposal, and city permitting. This service can be standalone or integrate with any backend database solution. Payments may be made by credit or debit card. www.arkansas.gov/eurekawater

All of these services were created using the INA self funded business model. The counties do not pay for any development, maintenance, customer support, hosting or payment processing of these applications or services.

2010 Service Highlights

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$40 Million Property and Real Estate Tax Payments

Hot Check Restitution Payments Totaling More Than

$370,000

Court Records Online

Traffi c and Court Fine Payments

44 New Services Added

Serving 55 Counties in Arkansas and 91% of the population

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The new Arkansas.gov Mobile Payment Processing Portal launched in March 2010 and featured secure payments for three high-volume online government services: Inmate Trust Account Deposits; Probation and Parole Supervision and Restitution Payments; and Pulaski County Personal Property and Real Estate Tax Payments.

The expansion of the mobile optimized payment solution, which was the nation’s fi rst secure mobile payment solution, was designed to serve Arkansans on the go. The mobile applications take advantage of the same GovPay payment processing engine as the online solution and can be deployed in a short amount of time. A percentage of users that would have made their payment through a telephone interactive voice response system (IVR) can use the new mobile services to make a payment 3-4 minutes faster.

These mobile applications provide a convenient, simple, and secure option for users to access government services and are available on all smartphone operating platforms, including iPhone, Blackberry, Google Android, Windows Mobile, and Palm.

Throughout the year, 27 additional Personal Property and Real Estate Tax Payment options were added along with Secretary of State’s Mobile Certifi cates of Good Standing. This list of applications was preceded by the Arkansas Game and Fish’s Game Check. Below is a listing and description of the mobile services available and can be found on your mobile device at www.arkansas.gov/m.

Inmate Deposit Service | Department of Correction Deposit money into an inmate’s trust or pre-pay phone account

Probation and Parole Payments | Department of Community Correction Pay monthly supervision, drug court, or restitution fees

Personal Property and Real Estate Taxes | 28 Arkansas CountiesSearch for parcel information and pay installments or the total amount due on personal property and real estate taxes

Mobile Certifi cate of Good Standing | Arkansas Secretary of StateSearch businesses registered to do business in the state of Arkansas, purchase a certifi cate that contains a validation code which may be verifi ed by any party requiring proof of good standing

Game Check | Arkansas Game and Fish Commission Allows hunters throughout Arkansas to check their deer and turkey kills

Arkansas.gov Mobile Payment Processing Portal

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1st State in the Nation to Offer Secure Payments

with a smartphone

Processed over $600,000 in Mobile Payments

Number of Mobile Payments in 2010 Inmate Deposit Service 4,218

Personal Property and Real Estate Taxes 1,435 Probation and Parole Payments 955

Game Check 25,535

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Concealed Handgun Carry Licensing Suite of ServicesThe Arkansas State Police Concealed Handgun Carry Licensing System (CHCL) is an Internet based end-to-end workfl ow management system used to manage and issue concealed handgun carry licenses. In January 2008, the fi rst phase of the system was launched to replace the agency’s aging back offi ce management system. The goal of the system was to reduce the backlog of applications and issue licenses in a timelier manner. After the fi rst year of operation, the backlog was reduced from eight months to 120 days for new applications and from three months to a couple of weeks for renewals.

In the past few years, the Arkansas State Police has launched additional online applications for license renewals, new license applications, application status check and the CHCL instructor search. All of these services are tightly integrated with the backend system to provide real-time data to licensees and the Arkansas State Police.

The new CHCL system completely reengineered the Arkansas State Police’s internal processes and created effi ciencies in the department. Prior to the system, applications were stored in multiple bins based on their status and no one could locate applications. Now they can look up applicants in the processing queue to get the status at any point in the process. The old system required hand keying the license number into the old database which was prone to errors. To eliminate errors, the new system assigns the license number and updates the applicant’s driving record automatically. Security and durability of the licenses was a big concern of the Arkansas State Police so the new licenses are issued on pre-printed badges with the offi cial State Police logo and the licensee’s driver license photo.

Since the launch of the CHCL system in 2008, the Arkansas State Police has continually strived to implement a paperless application process and reduce the paper fi les stored in multiple fi le cabinets. The Arkansas State Police now scans any paper documents for an application into the CHCL system and does not create a folder for the applicant’s paperwork.

www.arkansas.gov/chcl

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17,755 Total new Applications processed

9,102 Total renewal apps processed Reduced Processing Time New Applications 8 months - 3 months

Renewals 3 months - 2 weeks

Over 77,000 Active Number of Licenses

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Offi ce of State ProcurementProfessional Consulting Services Contract System The submission of Professional Consulting Services (PCS) contracts has been greatly improved by the development and utilization of the Offi ce of State Procurement Online Contract and Amendment Submission Application. This online utility provides users an easy method for submitting professional consulting services contracts, as well as all supporting documentation, to the Offi ce of State Procurement (OSP) and to Legislative Council for review and approval.

Contracts for professional services or consultant services, with amounts exceeding $25,000, must be presented to the Legislative Council for approval before the execution date of the contract. The Legislative Council provides the OSP with their review within 30 days after receipt of the proposed contract. Before review by the Legislative Council, the contract must fi rst undergo initial review by OSP as well as other agencies as needed. The online process allows for easy access by all involved parties and expedites the approval process.

The introduction of the new online application allows all required parties the ability to submit Professional Consulting Services Contracts and amendments, faster, easier, and more effi ciently, expediting the entire approval process by the Legislative Council. The application also provides a method for public users to view status information on PCS contracts, easily and effi ciently.

Since the launch of the application in March 2010, over 5,000 state contracts have been submitted through this process. The length of time for processing contracts has been reduced from three months to less than six weeks, saving valuable man-hours, resources, and providing greater effi ciencies for the state.

Approximately 202 agencies, boards, commissions, and institutions of higher education currently have access to the OSP Online Contract and Amendment Submission application. Public users are also able to access the contract information online, which aligns with the state initiative of a transparent government service. The OSP requires all contracts submitted for Professional Consulting Services that exceed $25,000 to be submitted online via this application.

www.arkansas.gov/pcscontracts

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5,000 State Contracts Awarded Since March 2010

Process Time Reduced from 3 months to 6 weeks

Paper Savings is Over 200,000 Sheets Per Year

200 State Agencies, Boards, Commissions and

Institutions of Higher Education Access the Application

Recent News and Featured Projects

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page visits

transactions

processed through portal

in sales and use tax and withholding tax

online services developed and supported

state and local partners

new websites in 2010

state agency users supported

arstatejobs.com jobs posted

arstatejobs.com applications processed

INA by the Numbers

57.5 million

4.087 million

$2.07 billion

$1.8 million

737

256

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3,881

5,482

309,881

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new Services in 2010

65 agency services

47 county and local services

value-added services; limited access by statute, requiring

authentication subscriptions with monthly billing

subscriber accounts with monthly billing

help desk phone calls

live help chats in 2010

application changes requests

facebook and twitter followers

tier support team

INA by the Numbers

112

23

11,264

28,392

4,368

1,491

3,700

3

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SecurityInformation and Payment Processing SecurityInformation and Payment Processing SecurityThe Information Network of Arkansas takes its responsibility as the state board providing e-government services in Arkansas very seriously. INA recognizes that not only should there be a focus on the government more effi ciently conducting its business, but also on the citizens being assured that all possible efforts are being made to ensure that their information is used solely for the purposes they intended.

Portal Information SecurityPortal Information SecurityEmployees, project requirements, development practices and infrastructure hosting services must meet rigorous security standards to protect our state and local government partners. A security review is required and conducted on all new and modifi ed software code before being released to the public and adheres to strict privacy guidelines.

Payment SecurityPayment SecurityAs the payment processor for the State of Arkansas, INA complies with the Payment Card Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60 specifi c requirements for ensuring the integrity and confi dentiality of payment information submitted. INA conducts a full re-assessment of its compliance with PCI/DSS annually and receives quarterly scans from an approved scanning vendor. In 2010, INA securely processed over 4.1 million payments for the State of Arkansas. These transactions accounted for over $2.07 billion through the portal’s payment processor.

In addition to compliance with PCI/DSS, INA holds additional security certifi cations. The INA partnership with Arkansas State Police and the Arkansas Crime Information Center mandates that INA comply with the FBI’s Criminal Justice Information Services (CJIS) security policy. INA also undergoes an enterprise-wide security assessment as part of the Verizon/CyberTrust Security Management Program (SMP).

In recognition of all of its ongoing achievements and innovation in security, INA received an Excellence Award for “Innovation in protecting the privacy and integrity of citizen information” from the National Electronic Commerce Coordinating Council.

National Electronic Commerce Coordinating Council

Excellence Award Winner – “Innovation in protecting the privacy and integrity of citizen information”

The Arkansas.gov State Portal and Payment Processor Security Initiative

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2010NASCIOWinner - Cross-Boundary Collaboration and Partnerships - Arkansas Universal Financial Aid Management System

Center for Digital Government Best of Web2nd Place - Arkansas.gov State Portal Digital Government Achievement Award Honorable Mention - Mobile.Arkansas.gov Honorable Mention - Offi ce of State Procurement – Professional Consulting Services Contract System

Juggle.comTop Government Website

2009 Center for Digital Government Best of Web3rd Place - Arkansas.gov State Portal

Digital Government Achievement AwardWinner - Recovery.Arkansas.gov, iPhone Application

Digital Government Achievement AwardHonorable Mention - Arkansas Departmentof Finance and Administration Commercial Driver Alcohol and Drug Reporting System

2008 Center for Digital Government Best of Web Finalist - Arkansas.gov State Portal

National Electronic Commerce Coordinating Council First Place - The Arkansas.gov State Portal and Payment Processor Security Initiative

First Place – Innovation in the use of social networking to enhance citizen involvement in government - Governor Mike Beebe – News Room and Website.

Center for Digital GovernmentDigital State Survey12th Place - State of Arkansas

2007 Center for Digital Government Best of Web Finalist - Arkansas.gov State Portal

Digital Government Achievement AwardWinner - Franchise Tax Suite

2006 Center for Digital Government Best of Web5th Place - Arkansas.gov State Portal

Digital Government Achievement Award Honorable Mention - IT Budget Planning System

Center for Digital Government Digital States Survey6th Place - State of Arkansas

2005Digital Government Achievement Award3rd Place - Inmate Banking Deposit Service

Brown University State eGov Rankings11th Place

2004Center for Digital GovernmentDigital State Survey9th Place - State of ArkansasInternational Association of CorporateAdministratorsMerit Award - Secretary of State’sLeadership in the New Millennium

2003Center for Digital Government Best of Web5th Place - Arkansas.gov State Portal

Awards and Recognition

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2010 New Services/WebsitesAgency ServiceAgriculture Department, Arkansas Website Aquaculture Division, Arkansas Hosting Site Arkansas Alternative Energy Commission WebsiteArkansas Geographic Information Offi ce Website hosting Arkansas Industrial Energy Clearinghouse Website Arkansas Parole Board WebsiteAshley County Online Property Tax Payments Suite (Online, IVR, Counter, Mobile)Benton County Mobile Property Tax Payments Building Authority, Arkansas Logo DesignBuilding Authority, Arkansas Website Calhoun County Mobile Property Tax PaymentsCarroll County Mobile Property Tax PaymentsCentral Arkansas Planning and Development District Conference Registration City of Eureka Springs Water Utility PaymentsCleburne County Mobile Property Tax Payments Columbia County Mobile Property Tax Payments Community Correction, Department of IVR Probation and Parole Fee Payments Community Correction, Department of Mobile Probation and Parole Fee PaymentsCommunity Correction, Department of Probation and Parole Fee PaymentsCommunity Correction, Department of Probation and Parole Fee Payments KioskConway County IVR Property Tax Payments Conway County Mobile Property Tax Payments Correction, Arkansas Department of ACI Catalog eStore Shopping Cart Correction, Arkansas Department of ACI Catalog Website Correction, Arkansas Department of Mobile Inmate BankingCourts, Administrative Offi ce of Emma - eNewsletter & Marketing ServiceCraighead County Mobile Property Tax PaymentsCrawford County Mobile Property Tax Payments Crime Information Center, Arkansas First Offender Probation Request CheckCrime Information Center, Arkansas IVR Outbound Phone & Email - Sex Offender Registry Notifi cations Crime Information Center, Arkansas Sex Offender Registry Search/MappingCrime Lab, Arkansas State Website Crittenden County Mobile Property Tax PaymentsCross County Mobile Property Tax PaymentsDental Examiners, Arkansas State Board of License Renewals - Dental AssistantsDental Examiners, Arkansas State Board of Roster Search - Dental AssistantsEngineers and Land Surveyors, Board of 3rd Party GovPay InteractionExaminers in Counseling, Board of Online License Application-pdfFaulkner County District Court AOC District Court Fine PaymentsFinance and Administration, Department of Alcoholic Beverage Control online permit system

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Agency ServiceFinance and Administration, Department of ARRA Agency Reporting Data Feed Finance and Administration, Department of Child Support Enforcement Online Estimator Finance and Administration, Department of Child Support Enforcement Online SurveyFinance and Administration, Department of DFA Application Risk Engine - SSO integrationFinance and Administration, Department of Driver Services Online Reinstatement FeeFinance and Administration, Department of OPM class code admin moduleFinance and Administration, Department of Professional Consulting Services Online Contract and Amendment Submission Finance and Administration, Department of State Vehicle Inventory SearchFinance and Administration, Department of Surplus Disposal Form Bulk uploadForesters, Board of Registered License RenewalsForestry Commission, Arkansas Over the Counter (OTC) GovPay Franklin County Online Property Tax Payments Suite (Online, IVR, Counter, Mobile) Game and Fish Commission AGFC Shopping CartGame and Fish Commission Emma - eNewsletter & Marketing ServiceGame and Fish Commission Shooting and Archery Team Management SystemGame and Fish Commission WebsiteGarland County Online Property Tax Payments Suite (Online, IVR, Counter, Mobile)Geological Survey, Arkansas Report an Earthquake FormGovernor’s Offi ce (GOV) eNewsRoom - MansionGovernor’s Offi ce (GOV) Governor’s Mansion Virtual TourGovernor’s Offi ce (GOV) Mobile Arkansas Works SearchHealth, Arkansas Department of eNewsRoomHealth, Arkansas Department of State Question DatabaseHealth, Arkansas Department of WebsiteHigher Education, Department of ADHE FAMS Phase 4 Warrants/ACHHigher Education, Department of Career Pathways Initiative Management SystemHot Spring County District Court AOC District Court Fine PaymentsHot Springs, City of eNewsRoomHuman Services, Arkansas Department of ARStateJobs Applicant Tracking Web ServiceIndependence County Mobile Property Tax PaymentsIndependence County District Court AOC District Court Fine PaymentsInformation Network of Arkansas Elected Offi cials SearchInformation Network of Arkansas Enterprise eStore Shopping Cart Information Network of Arkansas Near Me geoIPInformation Network of Arkansas Portal Widget FactoryJefferson County Mobile Property Tax PaymentsLabor, Department of Boiler Permit Invoice PaymentsLabor, Department of Elevator License RenewalLafayette County IVR Property Tax Payments Lafayette County Mobile Property Tax PaymentsLittle River County Mobile Property Tax PaymentsLonoke County District Court AOC District Court Fine PaymentsMassage Therapy, State Board Of Website Hosting Miller County Mobile Property Tax PaymentsMinority Health Commission Conference Registration

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Agency ServiceNursing, State Board of Professional Consulting Services Online Nursing, State Board of WebsiteOil and Gas Commission, Arkansas Over the Counter (OTC) GovPay Ouachita County Mobile Property Tax PaymentsPharmacy, Arkansas State Board of XML Renewal ViewerPlant Board, Arkansas State Certifi ed Bulk Wheat Grower Dealer Retailer ListPlant Board, Arkansas State WebsitePoinsett Mobile Property Tax PaymentsPope County Mobile Property Tax PaymentsPulaski County Circuit Clerk Payments-Online Pulaski County Mobile Property Tax PaymentsPulaski County OTC Circuit Clerk Court Fine PaymentsPygmalion Commission on Nontraditional Education Website HostingReal Estate Commission, Arkansas WebsiteSaline County Mobile Property Tax PaymentsSebastian County Mobile Property Tax PaymentsSebastian County OTC County Clerk PaymentsSecretary of State Disclosure by Members of the General Assembly (DMGA) Advanced SearchSecretary of State Extra Income Disclosure (EID) Advanced SearchSecretary of State Mobile Certifi cates of Good Standing Secretary of State Mobile Corporations Search Secretary of State Mobile Elections Voter View Secretary of State Capitol Online Interactive TourSecretary of State Statement of Financial Interest (SFI) Advanced Financial Disclosure SearchSecretary of State Voter Registration & Absentee Ballot Application Request for Overseas & Military (Move Act)Social Work Licensing Board Act 1489 Submission FormState Library Agency Publication Notifi cation FormState Library WebsiteState Police, Arkansas CHCL New ApplicationsState Police, Arkansas State Police OTC GovPayTobacco Settlement Commission, Arkansas WebsiteUnion County Online Property Tax Payments Suite (Online, IVR, Counter, Mobile) Washington County Mobile Property Tax PaymentsWhite County Mobile Property Tax PaymentsWorkforce Services, Department Applicant Tracking Web Service

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Top Government ServicesArkansas, one of the leading Government States, has implemented over 1000 online Government services for Government to Business, Government to Citizen, and Government to Government functions since 1997. Below are a few of the top services. Visit www.Arkansas.gov for a complete listing.

Business ServicesCriminal Background Checks ServiceBusiness Entity Searches and Filings – 1st stateUniform Commercial Code UCC Searches & FilingsBusiness Tax Filings

Franchise Tax Filing Unemployment Insurance Tax Filing

Attorney General Opinions SearchChild Support Employer PaymentsCommercial Vehicle Driver WatchFood Permit RenewalsMotor Vehicle Driver RecordsMotor Vehicle Title, Registration, and Lien SearchProfessional License Renewals andSearchesState Vendor Registration and Bid proposal ListSupreme Court Opinion and Appeals Docket SearchWorkers Compensation Claim Search

DemocracyFinancial Disclosure Online Filings and Reports SearchElection Night Returns Reporting and ResultsVoter RegistrationVoter View/Voter View Mobile - Voter Registration, Polling Place SearchElected Offi cials Search

Agency Services

IT Budget Planning SystemState Vehicle Reporting and Safety SystemsAgency Surplus Disposal Form

Citizen ServicesArkansas State Jobs – 1st stateChild Support PaymentsCitizen Alert SystemCity Business LicensingCity Traffi c and Court Ticket PaymentsConcealed Handgun Carry Licensing SystemCounty Court RecordsCounty Property Tax Payments (OTC, online, mobile, IVR)Forestry Commission Seedling SalesGame and Fish Permits & Game CheckGame Check Online SystemInmate Search & Banking ServiceProbation and Parole Fee PaymentsLegislative Bill Tracking & Code SearchMobile Payment Processing Professional License Searches Sex Offender Registry SearchState Police Accident RecordsState Surplus AuctionState Vehicle Inventory SearchUnclaimed Property Search, Treasure HuntYOUniversal Financial Aid Search and Application System

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eGovernment GlossaryApplication - A service that allows users to interact electronically with government.

Blog - A Website that provides commentary or news on a particular subject and often combines text, images and links to other blogs and Websites. Many blogs also feature an interactive format that allows readers to leave comments.

Content Management System (CMS) - A system that allows users to build and manage Websites without requiring technical knowledge or complex software programs.

Constituent – Citizens, businesses, and government employees who use INA’s online services.

Database - A database is a structured collection of records or data that is stored in a computer system. Security can be enforced through access control, auditing, and encryption.

eGovernment – A platform for delivering government services via the Internet, telephone, mobile and over-the-counter methods.

Encryption - Encryption is the process of transforming information using an algorithm to make it unreadable to anyone except those possessing special knowledge, usually referred to as a key. Encryption can be used to protect data in transit, for example data being transferred via networks, or to protect data “at rest”, such as fi les on computers and storage devices.

Interactive Voice Response - IVR allows customers to access a service via a telephone touchtone keypad or by speech recognition. IVR systems can respond with pre-recorded or dynamically generated options to further direct users on how to proceed. Services and secure payments and be completed using an IVR solution.

Mobile Application/Site – A mobile application or Website is designed to run on a handheld device such as a personal digital assistant (PDAs) smartphone. It is typically a scaled down version of an existing application or Website.

Over-the-Counter – When government offi ces use card-swipe technology to accept Credit card payments that are processed through INA’s secure payment-processing solution.

Partner – A state, county, or city government that works in cooperation with INA to deliver information and services electronically.

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Payment Card Industry/Data Security Standard – Often referred to as PCI/DSS, the Payment Card Industry Data Security Standard is a worldwide information security standard assembled by the Payment Card Industry Security Standards Council. The standard was created to help organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise.

Portal – A central Website through which a wide range of government services can be accessed.

Self-Funded Model – This business model allows government to offer eGovernment services without using upfront taxpayer funds. Arkansas uses a proven self-funded business model that applies a modest fee to a handful of online services. This has funded the development of more than 600 free services for the state.

Smartphone - Mobile phone which includes functions similar to those found on personal computers. Operating platforms include the iPhone, Blackberry, Google Android, Windows Mobile and Palm.

Social Networking – Websites in which Internet users can create profi les and build personal networks to connect to other users.

Subscription – A feature that allows high-volume users of eGovernment services to receive access value-added portal applications with a secure login and password and monthly billing services.

Transaction – An end-to-end process in which information is transferred electronically between government and a constituent.

Usability – The combination of content, technology, functionality, navigation, and information architecture that allows users to quickly and easily accomplish what they are trying to do on a Website.

Web 2.0 – An emerging trend in Web development that encourages creativity, collaboration, and two-way communication between Internet users by effectively implementing wikis, blogs, Web, video, podcast, RSS feeds, and other social networking technologies. Web Video – Digital video clips that can be posted, downloaded and linked to on the Internet. Government agencies are now making use of Web video clips as a new opportunity to get their messages out to a larger audience.

Wiki – Collaborative Websites that allows users to create, edit, and link content together to offer robust online information sources.

Information Network of Arkansas425 West Capitol, Metropolitan Tower, Suite 1620

Little Rock, AR 72201Phone: (501) 324-8900

Email: [email protected]

INA Board Annual Report 2010

Business

Transcript of INA Board Annual Report 2010