IMPLEMENTASI PENJAMINAN MUTU PELAYANAN DI RSDC …
Transcript of IMPLEMENTASI PENJAMINAN MUTU PELAYANAN DI RSDC …
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IMPLEMENTASI PENJAMINAN MUTU PELAYANAN DI RSDC WISMA ATLIT JAKARTA
Oleh . Letkol Ckm Ns.Hendik.W,Skep,MKes
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Biodata
1. Nama : Letkol Ckm Ns. Hendik Wicaksono, Skep,MKes
2. Email : [email protected]
3. WA : 081361179410
4. Unit Kerja : RSPAD Gatot Soebroto
5. Penugasan : Koordinator Keperawatan RSDC Wisma Atlit
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PENDAHULUAN
RUMAH SAKIT adalah institusi pelayanan kesehatan yang menyelenggarakan pelayanan kesehatanperorangan secara paripurna yang menyediakan pelayanan rawat inap, rawat jalan, dan gawat darurat. (Undang-Undang Republik Indonesia Nomor 44 Tahun 2009)
RUMAH SAKIT LAPANGANRumah Sakit yang didirikan di lokasi tertentu dan bersifat sementara selama kondisi daruratdan masa tanggap darurat bencana, atau selama pelaksanaan kegiatan tertentu.
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PROFIL RSDC WISMA ATLIT
1. Alamat :
Jl. HBR Motik, Kemayoran
Jakarta Pusat
2. Kapasitas :
5.200 TT (Tower 4,5,6,7)
3. Fasilitas :
1.536 unit / 4.208 TT
(Tower 2 & 3) → 10 Ha
4. Jenis Pelayanan :
IGD, HCU, Watnap, Lab,
Radiologi, RD, Gizi, Kesling
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STRUKTUR ORGANISASISTRUKTUR ORGANISASI
RSDC WISMA ATLIT
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Data Ketenagaan RSDC WA
dr.Spesialis3% dr. Umum
15%dr. Gigi
0%
Perawat50%
Nakes lainnya10%
Apoteker4%
Non Klinis18%
Komposisi :1. Dokter Spesialis : 38 orang
a. Sp.PD : 3 orangb. Sp.JP : 2 orangc. Sp.P : 21 orangd. Sp.R : 3 orange. Sp.PK : 1 orangf. Sp.THT : 0 orangg. Sp.Gigi : 1 orangh. Sp.B : 1 orangi. Sp.Kj : 2 orang
2. Dokter umum : 219 orang3. Dokter gigi : 2 orang4. Perawat : 706 orang5. Apoteker : 58 orang 6. Nakes Lain : 143 orang7. Non Klinis : 253 orang
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Apakah layanan di RS Darurat Covid 19 Wisma Atlit
Bermutu?
Apa dan Bagaimana kita Menjawab?
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Dimensi Kualitas…
Aman
Sangkil/Efisien
Tepat Waktu
Setara
Mangkus/Efektif
Berfokus pada mutu
Data…. data… data….
Berbasis Standar
Morbiditas dan Mortalitas
Kuantitas dan Kualitas SDM
KetersediaanRegulasi
KomunikasiEfektif
PemberdayaanKonsumer dan
Masyarakat
KetersediaanSumber Daya
Ekspektasi vs Pengalaman, Proses vs Hasil,Apa yang berhasil vs Apa yang perlu dilakukan
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SNARS
edisi 1.1
Sasaran Keselamatan Pasien
Standar Pelayanan Berfokus pada Pasien
Standar Manajemen RS
Program Nasional
Integrasi Pendidikan
Kesehatan Dalam Pelayanan di RS
ARK, HPK, AP, PAP,
PAB, PKPO, MKE
PMKP, PPI, TKRS, MFK, KKS, MIRM
Ibu & bayi, HIV/AIDS,
Tuberkulosis, PPRA, Geriatri
9
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Mengelola Mutu…
Investasi Kesejahteraan
Kesembuhan dan Kepuasan
Hemat, terhindar “kehilangan”, untung
Terhindar tuntutan hukum, harkat dan martabat
Meningkatkan popularitas, retensi, loyalitas, dan peningkatan
Meningkatkan adaptasi, performa, penghargaan terhadap kinerja
Terakreditasi
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(Tgl. 1 s.d 15 Mei)(Tgl. 23 s.d 31 Maret) (Tgl. 1 s.d 30 April)
Kumulatif Jumlah Kunjungan Pasien : 2940 orang
Pasien Rawat Jalan : 1021 orangPasien Rawat Inap : 1919 orang
Kumulatif Rawat Inap : 1919 orangODP/PDP : 1039 orangKonfirmasi Covid-19 : 880 orang
Pasien Pulang : 1336 orang
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FASILITAS PELAYANAN DI RSDC WA
7
TOWER 7Rawat Inap 29 lantai 650 unit (1.300 TT)IGD 25 TT, HCU 80 TT
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JENIS LAYANAN DI RSDC WA
1. IGD2. HCU3. WATNAP4. REKAM MEDIK5. FARMASI6. LABORATORIUM7. RADIOLOGI8. GIZI9. KESLING10. PEMULASARAN JENAZAH
LOBI IGD
TRIASE IGD
R.TINDAKAN IGD
ADMISI
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Ranap
HCUUnit gizi
Laboratorium
Ranap
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REKAM MEDIK & MANAJEMEN INFORMASI RS
1. Yan Admisi2. Dokumentasi Pelayanan
Ranap3. Pelaporan Data Rekam
Medis4. Sistem Informasi RS
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• Berkas RM Elektronikdan Manual
Berkas RM elektronik
Berkas RM Manual
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PENDALIAN DAN PENCEGAHAN INFEKSI
RSDC WISMA ATLIT
1. Survelens & Monitoring
2. Pengelolaan Sampah Infeksius
3. Pengelolaan benda tajam
4. Dekontaminasi
5. Monitoring Penggunaan APD
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Giat Monitoring & Surveilens PPI
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FASILITAS PENGELOLAAN LIMBAH INFEKSIUS, & REUSE APD
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MECHANISM OF DECONTAMINATION
ENTRY POINT (DP)
STOP
VEHICLE ENTRY
PRE WASH
MAIN TREATMENT
WAIT 15 MIN
POST TREATMENT
ENTRYPERSON
CLEAN OF SHOES
PROTECTION
RACK FOR PROTECTION
SUITS
SHOWER
CLEAN AND DRY STEAM
OF EQUIPMENT
END POINT
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MONITORING PENGUNAAN APD
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UNIT HUNIAN NAKES & NON
NAKES
Fasilitas pelayanan :
1. Tower 3 (untukNakes) = 32 Lantai dengankapasitas 886 unit (2458 TT)
2. Tower 2 (untukNon Nakes) = 32 Lantai dengankapasitas 650 unit (1750 TT)
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KESIMPULAN
1. RSDC Wisma Atlit
Kemayoran,merupakan institusi
pelayanan kesehatan yang
menyelenggarakan pelayanan
kesehatan perorangan, khusus pada
pasien dengan Covid 19 atau
suspect Covid 19
2. Dalam memberikan pelayanan
Kesehatan perorangan, berorientasi
kepada Patient Safety dan Quality
Care sesuai dengan standar Mutu
pelayanan yang disesuaikan dengan
Standar Akreditasi SNARS edisi 1.1
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