#ICMIchat Insight: How 3 Trends Will Shape the Contact Center This Year
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#ICMIchat Insight: How 3 Trends Will Shape the Contact Center this Year
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Transcript of #ICMIchat Insight: How 3 Trends Will Shape the Contact Center This Year
This chat was Inspired by Brad Cleveland’s recent article: 3 Trends Shaping a New Year
1.Mainstreaming Chatbots
2.Supporting Those Who Serve
3.Effective Personalization
Join us every Tuesday at 1pm ET for #ICMIchat
Just follow & use the hashtag to join us!
More info: http://bit.ly/ICMIchat