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“IBM is my best strategic partnership, bar none”. It's the best because number one it generates the most revenue; it's the best because it gives the most revenue potential for the long run; it's the best because we do a lot of transactions. …And it's also the best because it gives us dramatic advantages versus our competition in the industry, and it's customer driven. It wasn't something that the executives thought of; it's something our customers are saying we needed to do again and again in terms of its implementation.”

John Chambers, President and CEO, Cisco Systems

November 12, 2003, IBM eBusiness On Demand Leadership Forum, San Francisco, CA

CISCO Partner IBM

60,000 CISCO Partner3 Partner

2012 CISCO Partner Award

Global Service Partner of the Year

APJC Service Partner of the Year

Americas Strategic Partner/Service Partner of the Year

Central Europe Service Partner of the Year

50 CISCO Gold Partnership

© 2013 IBM Corporation

IBM CISCO

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Remote technical support centers L1 APAC

• Australia: Brisbane, Sydney• China: Taipei, Shenzhen• India: Bangalore• Japan: Okinawa, Tokyo• Korea: Seoul• Malaysia: Cyberjaya

Remote technical support centers L1 EMEA• Denmark: Copenhagen• Finland: Helsinki• France: Montpellier, Paris• Germany: Böblingen, Erfurt,

Mainz• Italy: Milan, Rome• Netherlands: Amsterdam• Norway: Oslo • Portugal: Lisbon• Spain: Madrid • Slovenia: Ljubljana• Russia : Moscow• South Africa: Johannesburg• Sweden: Stockholm • UK: Greenock, London

• Argentina: Buenos Aires• Brazil: Sao Paulo• Mexico: Mexico City

Remote technical support centers L1 LATINA AM.

• Burnaby• Montreal• Toronto

Remote technical support centers L1 CANADA

Remote technical support centers L1 NORTH AM

• Atlanta, GA• Austin, TX• Beaverton, OR• Boulder, CO• Charlotte, NC• Chicago, IL• Dallas, TX• Endicott, NY• Poughkeepsie, NY• Raleigh, NC• Rochester, MN• San Jose, CA• Tampa, FL• Tucson, AZ

Remote technical support centers L1 AFRICA MIDDLE EAST

• France : La Gaude• South Africa : Johannesburg• UAE : Dubaï• Egypt : Cairo, Alexandria

Western Europe L2 : La Gaude (Fce)

English speaking Africa

L2 : Johannesburg

French speaking

Africa L2 : La Gaude (Fce)

Australia/New Zealand L2: Sydney

Eastern Europe L2 :

France / Moscow

Latina Am L2: Buenos Aires

CANADA L2: Toronto

Middle East L2 : Dubaï

Brazil L2 : Sao Paulo

India L2 : Mumaï (India),

Asia L2 : Kuala Lumpur, Singapour,

Tokio, Beijing

Central Am L2 : Buenos

Aires

North Am L2 : Toronto

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