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How to train your organisation on SharePoint: #spscairo 2016
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Transcript of How to train your organisation on SharePoint: #spscairo 2016
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http://www.spsevents.org/city/cairo/cairo2016
Please fill in my session feedback form available on each chair.
SPSCairo
Welcome
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
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Online Conference
June 17th and 18th 2015http://www.spsevents.org/city/cairo/
cairo2016 SPSCairo
Training your organisation on SharePoint
@marijnsomersBalestra
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
@marijnsomersBalestra
Email:[email protected]
Speaker, Blogger, Evangelist, Trainer, Coach, Analist, Project ManagerStrong focus on Governance
* MBTI-type: ENTJ* AIIM CIP certified
Balestra, which is a fencing term for a quick jump forward, focuses on ECM & collaboration governance.
Insert Your Picture here
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Why train users?• How ?
– Different kinds of people require different ways of training– How to roll out a complete training package in your
organisation• What ?
– Use stories– Customer example– Mistakes
What are you going to learn today
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Specialist areas of SharePoint where training is very important. – SharePoint web development – administration– architecture
Not talking about
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Why train your organisation ?
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Why ?
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Result
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Change is hard
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Drive user adoption• Make fewer (critical) mistakes– Less calls to help desk– Less calls to IT departments
• Higher productivity• More confidence = happier
employees
Advantages of a trained user
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Spread the word!!• Learn and get feedback from users• Change management• Emphasize on important topics
Extra benefits on training
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Technology adoption lifecycle
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
When to think about training
Vision / idea Get platform Business analysis
Development Rollout Training
Adoption
Strategy
Innovators
Early adopters
Majority
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A company approaches you to guide the rollout /
training
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Audiences
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Classroom training • Coaching • Train the trainer • On demand video’s• Wiki / blogs• Textbook• Playground environment• Performance support
Different ways of training
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Big “glop” of one or multiple days • Immersive:
– new location and no access to emails
• Terrible for: teaching people a whole new way of working
• Good for: key users– Pre-existing knowledge: Deepdive– Extend on that
Classroom training
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• 10 – 15 people max• 2 hour max• Practical excercises
• Good for:– Readers– Members– Owners
Short training burst
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Early repetition may involve recall of the fact or a different presentation of the fact.
• Later repetitions – should allow for greater elaboration– apply the fact to a context or a specific setting
• Don’t do the same training 5 times– Tell them, show them, excercise
Provide multiple repetitions.
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Expensive (1-1)• Made to measure
– Answer the coachee’s questions– Build something together
• Deep dive• Perfect for: early adopters / Management
Coaching
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Viral way of training– Train 10 trainers who can each
train 10 more people
• Excellent for basics• Will not always be able to answer
questions• Will not always feel comfortable• Make sure they get your message
across!
Train the trainer
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Scenario based visual training• Short chunks
• 2 flavors: – Online video’s – Own video’s
• Large audiences• Majority
On demand video’s
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
On demand video’s• Default online video’s
– Easy to find them– No focus on your message– Not your own branding– Not your own specific tools
• Cheaper• Youtube, MS
• Create your own– Focus on business goals– Align with your message
• As expensive as you want – voice artists– multilanguage
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Support• Text books
– Global overview• Blogs
– Versions– Not always showing best way
• Wiki– Copy / paste
Wiki / blog / text books
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Playground environment• Site owner access rights• Test things out• Doesn’t matter if you break it• similar to production
• Support• Owners / designers
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Context based help functionality• Ex. visualsp
Performance support
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Use SharePoint• “Academy” or “learning center”• Easy to use / digest• Contains:
– Vision / mission– Product / template catalog information – Documentation / training per target group (new in the
organisation?)– Training dates– Help & FAQ (knowledge base)– Site requests– Timeline (what are we working on ?)
How to distribute / inform users on training?
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Example
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Technology adoption lifecycle
Coaching
Short burst training
Video training with forum
Academy site with plethora of training solutions
Support docs: wiki / blogs / video’sFAQ
Q&A forumVideo’s
Playground environment
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Stories, mistakes
33
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
Stories: Metadata• We use it all the time• Data about data• Example:
– Title– Brand– Weight– Calories– Ingredients– Expiry date
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• https://www.youtube.com/watch?v=s12Jb5Z2xaE
SharePoint in plain English
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• https://www.youtube.com/watch?v=QIqA_YKeboc
Business practices that refuse to die
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo37
• 50K+ users
• BA 1: no training• BA 2: only classroom training• BA 3: default Microsoft 4 hour
training
Case from a customer
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• 2 hour training for ‘early adopters’• Coaching afterwards
• Rollout phase:– Online training (short chunks) for readers, members,
owners• Owner training mandatory before you can request a
site
• Key user trainings on “advanced topics”
Live example for customer
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Trying to teach too much at once to minimize the amount of required training
• Leave training out of the governance plan
• Have single way of training for whole company
• Wait for 2 more weeks to give a site after training
Training mistakes
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Don’t do full day training (a waste of time for them and you)• Better:
– Introduction (email, short video,…)– Awareness sessions with tips/tricks in short/lunch sessions– On demand coaching / help– Portal with
• Texts• Video’s and tutorials• Tip sheets
Key take aways
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo
• Training should always be – Just in time – Just enough
• People have different ways to learn optimally (nlp)• Repeat repeat repeat
– Tell them what you are going to say– Tell it– Tell what you have said
Key take aways
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http://www.spsevents.org/city/cairo/cairo2016 SPSCairo42
Have fun and look cool doing it
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Please fill in my session feedback form available on the chair.
http://www.spsevents.org/city/cairo/cairo2016 SPSCairo