HOÀN THIỆN PHƯƠNG PHÁP XẾP HẠNG TÍN NHIỆM KHÁCH HÀNG DOANH NGHIỆP TẠI NGÂN...

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Transcript of HOÀN THIỆN PHƯƠNG PHÁP XẾP HẠNG TÍN NHIỆM KHÁCH HÀNG DOANH NGHIỆP TẠI NGÂN...

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    Y}abh 1

    Jlb c j{abpab39Ghdalj"fod

    M HLO IF P O YO

    Y]BH L CF ELBC Y YW"CFD

    $$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    YC\ BHF YC[

    COB YCLB WCBH WCW SW CBH

    YB BCLD ECFC CBH IOABC BHCLW

    YL BHB CBH [ Y P WCY Y]LB PLY BAD

    FC[\B BHBC > ELBC Y YL FCBC$BHB CBHD V > 07"61"1=

    J[B PB YCF V ELBC Y

    BHL CBH IB ECOA CF

    YV"Y]D YC S[B CBH

    YW"C FC DLBC$ BD =778

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    Y}abh =

    Jlb c j{abpab39Ghdalj"fod

    DF JF

    Bl i{bh Y}abh

    Iabc df ff fc ply yy

    Jl d {

    FCBH L

    SW CBH YB BCLD IOABC BHCLW PA\ PB BHB CBH1"1" ]L ]O YB IBH$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$71

    1"1"1" Ecl bld }l }o yb ibh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$71

    1"1"=" Ff bh{|b bcb ib b }l }o yb ibh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$71

    1"1"="1" Ff bh{|b bcb ecfc q{ab$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$71

    a" Io dl y}bh elbc y ecbh b bc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$71

    m" ]l }o io dl y}bh wcw j$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$76

    f" V ycabc y}a* eld y}a hld vy fa BCBB fca cl{ q{$$$$$$$$$$$$$$$$$79

    1"1"="=" ]l }o io bh{|b bcb fc q{ab$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$79

    a" ]l }o y wca ecfc cbh pa|$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$79

    m" ]l }o y wca bhb cbh fco pa|$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7;

    1"="SW CBH YB BCLD IOABC BHCLW PA\ PB$$$$$$$$$$$$$$$$$$$$$$$$78

    1"="1" bc bhca sw cbh yb bcld$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$78

    1"="="V fb ycly wcl SCYB y}obh coy bh yb ibh bhb cbh$$$$$$$$$$$$$731"="="1"SCYB ioabc bhclw pa| pb bhb cbh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$73

    1"="="="V fb ycly wcl SCYB y}obh coy bh yb ibh bhb cbh$$$$$$$$$$$$73

    a"Io |{ f{ cb fc }l }o yb ibh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$73

    m"Io |{ f{ ja fcb ecfc cbh fco pa|$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7 YCF Y]BH SCYB IOABC BHCLW YL BHB

    CBH [ Y P WCY Y]LB PLY BAD

    ="1"HLL YCL[ BC [ Y P WCY Y]LB PLY BAD$$$$$$$$$$$$$$$$$$$$$1

    Fcbh 1

    Sw cbh yb bcld ioabc bhclw pa| pb bhb cbh

    Fcbh =

    Ycf y}bh sw cbh yb bcld ioabc bhclw yl Bhb cbh { y p

    Wcy y}lb Ply Bad

    Fcbh 6

    Elb bhc cob yclb wcbh wcw sw cbh yb bcld ioabc bhclw yl

    Bhb cbh { y p Wcy y}lb Ply Bad"

    FCBH L

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    Y}abh 17

    Jlb c j{abpab39Ghdalj"fod

    SW CBH YB BCLD IOABC BHCLW PA\ PB BHB CBH

    1"1" ]L ]O YB IBH

    1"1"1" Ecl bld }l }o yb ibh"

    Y}obh f fc yc y}bh* coy bh fa ff y fcf yb ibh fbh bc ff ioabcbhclw elbc ioabc y}obh jbc pf ecf j{b yld b bcl{ }l }o" Ff }l }o bhb cbh

    ycbh dl ycbh hw wcl y}obh coy bh bhb cbh j }l }o yb ibh* }l }o cl

    ol* }l }o ycabc ecob* }l }o jl v{y* }l }o yc y}bh* }l }o bh{b pb"

    ]l }o yb ibh ycbh fcld y y}bh fao bcy y}obh coy bh fa bhb cbh

    ycbh dl* fcbc p p| ecl ecfc cbh pa| hw wcl }l }o ib b ecbh y} f b

    fco bhb cbh yc v bc cbh bha| b bh{b pb coy bh fa bhb cbh" Yl Ply

    Bad* ycko Bhb cbh Bc bf Ply Bad yc b s{ fcld ecobh 6+ ybh i b*

    bcbh ycko ff fc{|b hla bf bhol* ff y fcf q{f y yc b s{ fcld yl 19$1;+

    ybh i b* yf j hw 6 jb ycko bc hl fa Bhb cbh Bc bf"

    ]l }o yb ibh f yc f cl{ bc va{ >

    $ B{ cl{ yb ibh j v bh y}f hl y} clb yl l j| hl y} ybh jal pl

    df fc dobh d{b hl y} ybh jal jb cb hl y} clb yl yc }l }o yb ibh j clb

    ybh hl y} ybh jal yc{ p bc cb cof mbh hl y} clb yl"$ ]l }o yb ibh f yc f cl{ j sf v{y ecfc cbh ecbh ycf clb |

    ff bhca p yl fcbc f fad ey"

    $ Ylw fb il hf l{ eclb cf yc }l }o yb ibh f cl{ j v s{y

    clb bcbh mlb f ecbh mbc ycbh y}obh q{ab c yb ibh* h| c{ q{ s{ yl coy

    bh bhb cbh bc dy dy* ycly cl p yl vb* yc{ bcw fa bhb cbh* p b ca|

    wc vb bhb cbh"

    Bhb cbh bc bf a }a ecl bld p }l }o yb ibh yl Q{|y bc v9

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    Y}abh 11

    Jlb c j{abpab39Ghdalj"fod

    ycf clb ff bhca p yl fcbc fad ey" Ca| bl ffc ecf }l }o yb ibh j }l }o

    bhb cbh ecbh yc{ cl f b ecl b cb"

    1"1"=" Ff bh{|b bcb ib b }l }o yb ibh"

    1"1"="1" Ff bh{|b bcb ecfc q{ab"a" Io dl y}bh elbc y ecbh b bc"

    Dl y}bh elbc ioabc mlb bh bcabc* ec i ob"

    Coy bh fa bhb cbh ycbh dl hb jlb pl coy bh fa ff ioabc

    bhclw" Ecl dl y}bh elbc y ecbh b bc jd bc cbh b coy bh fa ff

    ioabc bhclw yc c q{ yy |{ j v bc cbh b coy bh fa ff bhb cbh

    ycbh dl"

    Bb elbc y Ply Bad fcbh ya pb fb j yc{f q{ bcl{ po vb s{y bbh

    bhclw p fbh bhclw wcf p bbh bhclw #b{l y}bh* fc mlb ycf wcd p bh{|b

    jl{,* i{ yc* da| hla fbh* | j bcbh bhbc* jbc pf pb }y bc| fd pl }l

    }o ycl yly p hl f yc hll* bb i m yb ycbh ecl yc y}bh yc hll mlb bh

    s{"

    Ycf y y}obh ycl hlab q{a fco yc| bhbc iy da| y}obh dy v bd hb |

    hw ecbh y ec ecb p m ecbh fc cb bhfc jd bc cbh y}f ylw b coybh elbc ioabc fa ff ioabc bhclw bl }lbh p fa ff bhb cbh fco pa| bl

    fc{bh" Bhbc yc| vb fbh hw bcl{ jao ao p ff p elb mb wc hl pa q{a"

    Ecbh fc s{y ec{* ff dy cbh bcw ec{ fbh i m yb ycbh ecbh ed"

    Dy cbh vy ycw fbh m bc cbh jb fa hl ycw yc hll" Plf ybh hl wcl ycw

    jd fco dy v ioabc bhclw vb s{y ycw y}obh bf wcl bhbh vb s{y io fcl wc

    hl ycbc }y fao y}obh ecl ecbh yl{ yc f vb wcd"

    Y}bc q{b j p d fb |{ ed"Q{b j p d fa bc bf f yc clb plf bc bf yo dl y}bh yc{b

    jl* ycbh ycobh fco coy bh vb s{y elbc ioabc ycbh q{a j{y wcw* ff q{| bc*

    bc cbh fco ff ioabc bhclw y}obh coy bh { y* c y} yd eld yc y}bh

    yl{ yc vb wcd

    Bb elbc y yc y}bh yy |{ v ib b fbc y}abc* ff bc elbc ioabc v yd

    eld bhbc bo f jl bcy { y p v }l m bcbh bhbc ecbh kd jl jl bc{b

    fco c p io f v fc{|b ifc pb y bhbc b| q{a bhbc ecf p | fbh j dy

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    Y}abh 1=

    Jlb c j{abpab39Ghdalj"fod

    clb ybh ecfc q{ab" B{ bc bf bc cbh ecbh yy f ec bbh s| }a y}bh

    cw dy bhbc* dy jbc pf bo f yw y}{bh q{ bcl{ pb { y ib b i

    yca* jbh wc"

    Ycf y yl Ply Bad y}obh ycl hlab q{a fco yc| bhbc da bh j dy p ilb cbc" Io bc cbh ecbh yy ib b plf { y ff bc d| bh y}b jab*

    }y bcl{ ff bc d| coy bh ed cl{ q{ io vb wcd vb s{y }a hl ycbc fao*

    fbh bhc ja fcb { y ecbh wc cw* ycl{ q{| cofc pbh bh{|b jl{ vb s{y*

    { y bcl{ jd vb wcd { { }a jb cb bc{ f{" Ey q{ j bcl{ ioabc bhclw

    da bh jd po ybc y}bh wc vb* ecbh f ec bbh y} b pa| bhb cbh" Fc

    }lbh bhbc da bh* c ycbh bhb cbh ycbh dl wcl hbc fc{ yb ycy y}b

    ;"777 y bh"

    B s| ibh f mb fbh abh j dy pb bcf bcl clb ba|* bhb vfc bc

    bf abh b ff ioabc bhclw s| jw b 17"777 y bh" Ff ioabc bhclw s| jw

    pl bh{b pb fc v c{ bc m* coy bh fc |{ mbh pb pa| bhb cbh* b fbh

    bcl{* fbh j{ yc jl wcl y} fbh jb* cl{ q{ fbh ycw" Ycf y f bcbh fbh

    y}bc cob ycbc bcl{ bd bcbh pb fca f ycabc yob l{ b| jd fco ff

    ioabc bhclw s| jw fbh ycd ec ecb* bcl{ ioabc bhclw jd po ybc y}bh

    ecbh fb ec bbh y} b bhb cbh"

    C ycbh ycbh ylb q{b j |{ ed"

    Clb ba| Ply Bad fca f dy f fc fbh m ycbh ylb | p ioabc

    bhclw p bhb cbh" Y}{bh yd ycbh ylb yb ibh bhb cbh #FLF, fa BCBB coy

    bh dy ycw blb p y f bcbh ey q{ mf { }y bh ecfc j y}obh plf

    f{bh fw ycbh ylb p ybc cbc coy bh yb ibh* bcbh fca wcl j f q{ab bc

    df yb bcld ioabc bhclw dy ffc f jw p cl{ q{ bb ycbh ylb f{bh fw fbb l{* ycl{ fw bcy* fca w bh f | |{ f{ y}a f{ ycbh ylb fa ff

    bhb cbh ycbh dl fbh j ycfc ycf fco c ycbh bhb cbh y}obh plf d

    }bh p eld voy yb ibh fco bb elbc y y}obh l{ elb ycl{ dy c ycbh ycbh ylb

    ybh sbh" B{ ff bhb cbh f hbh fc| ycko ycbc yfc* d }bh yb ibh y}obh

    l{ elb dl y}bh ycbh ylb ecbh fb sbh* ycl{ fcbc sf p ecfc cbh yc bh{|

    f b s{ fco c ycbh bhb cbh f yc hla ybh"

    m" ]l }o io dl y}bh wcw j"

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    Y}abh 16

    Jlb c j{abpab39Ghdalj"fod

    F fc fa bc bf"

    Bc bf y}obh q{ y}bc ycf clb l{ yly elbc y p d* y}obh ybh ycl e

    mab cbc bcl{ q{| bc* fcbc vfc { l fco ff ioabc bhclw bc bf* bcl{

    y}bh cw ff ioabc bhclw wcl fco pa| ycko fc bc cof fco pa| ycko e cofcfa bc bf" Y}f | f ycl e ff ioabc bhclw bc bf pl ybc cbc yl

    fcbc ecbh dbc* ecbh f yl vb d mo bcbh pb f pa| pl v ylb }y jb yl

    ff bhb cbh ycbh dl bc bf dlb j f wcbh b f f q{ab fc q{b wc

    i{|y" Bcl{ i b ed cl{ q{ bcbh bhb cbh ycbh dl wcl fco pa| ycko fc

    bc cof ycko e cofc"

    Fcbc f fc fa bc bf dabh ybc f q{|b* { l yo }a }l }o fco ff

    bhb cbh ycbh dl" Ycf y fco yc| fcbc vfc fco pa| ycko e cofc fa bc

    bf* fco pa| ycko fc bc fa fcbc wc wcy vlbc }y bcl{ b s{"

    Pb mb q{| wcd wcw j{y fb bcl{ cb fc"

    Y}obh bcbh bd hb |* Q{f cl* | mab ycbh p q{f cl* Fcbc wc*

    Bhb cbh Bc bf #BCBB, p ff f q{ab jlb q{ab mab cbc bcl{ j{y* pb mb

    il j{y cbh ib ycl cbc j{y jlb q{ab b coy bh yb ibh bhb cbh" Y{|

    bclb* j{y p ff pb mb f vobh plf y}lb ecal po coy bh bhb cbh fb hwwcl bcl{ pbh df my fw bc dy v pb mb p plf fbh fc yc{ cl b" Bcbh

    pb mb b| { f q{| bc> Y}obh bcbh y}bh cw ecfc cbh ecbh y} f b*

    BCYD f q{|b s j yl vb d mo b pa|" Y}b ycf y* ff BCYD ecbh jd

    f l{ b| p bhb cbh j dy y fcf elbc y* ecbh wcl j f q{ab q{|b jf bc

    bf* ecbh f fcf bbh fbh fc m{f ecfc cbh mb hlao yl vb d mo fco

    bhb cbh s j fbh bcl{ ff q{| bc ecf ib b ybc y}bh BCYD ecbh

    yc hll q{|y f b yb bh* yl vb yb bh"

    Coy bh ed cl{ q{ fa ff f q{ab q{b j bc bf"

    Coy bh ed cl{ q{ fa dy v f q{ab q{b j bc bf f mly y}obh s j

    yl vb d mo fbh yo }a }l }o fco ff bhb cbh ycbh dl" Ycko q{| bc fa

    wcw j{y* bhb cbh f yc |{ f{ ff f q{ab bc bf wcl cw s j yl vb d

    mo bc | mab bcb ib a wcbh* fbh ab fbh fc fc v c{ yl vb hlao yl vb

    wcy dl bcbh ecl ycf clb bhb cbh }y ec f f v cw yf fa ff f q{ab

    b|" Df i y}obh cw bh yc fcw yl vb f q{| bc bhb cbh f q{|b fcb ffc

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    Y}abh 19

    Jlb c j{abpab39Ghdalj"fod

    s j yl vb d mo ycko q{| bc yl cw bh yb ibh* cw bh yc fcw yl vb*

    bcbh ecl ecfc cbh pl wcd cw bh* b{ ecbh f v bh fa fc v c{ yl

    vb bhb cbh hb bc ecbh yc ycf clb f"

    Df fc fa bhb cbh ecl ecl elb ecfc cbh j yc{ cl b* fc ecbhwcl j dy mb b q{|y bc }bh ecfc cbh wcl y} b fco bhb cbh fa ya b"

    Bcl{ y}bh cw va{ ecl yo y{|b b m{f ecfc cbh wcl wcy dl yl vb y}

    b* a }a ycl cbc b bcbh ecl ycf clb pb hw ecbh y ec ecb"

    f"V ycabc y}a* eld y}a* hld vy fa Bhb cbh Bc bf fca cl{ q{

    Mb fbc bcbh f hbh p ey q{ y f* coy bh ycabc y}a bhb cbh p

    d mo ab yob c ycbh fca f v fl yclb fb mb p fcy jbh" Bbh jf fb m

    ycabc y}a* hld vy fca w bh f |{ f{* ycd fc dy v bhclw p elbc ioabc

    p fbh bhc dl Ycabc y}a bhb cbh fb fca ycko ew" Bl i{bh p wcbh wcw

    ycabc y}a* hld vy jf c{* fcd f l dl" Pal y} eld yob fca f wcy c{|

    p c ycbh ycbh ylb fca f y fcf dy ffc c{ cl{" Ycabc y}a yl fc pb j

    wcbh wcw fc |{* ec bbh eld voy yob m yc y}bh ylb y p hld vy }l }o

    fb |{" Ycabc y}a bhb cbh fb coy bh dy ffc yc bh ycko el{ s j p plf

    wcy vlbc* y f ec bbh bhb fcb p wcbh bha }l }o p pl wcd" D cbc y

    fcf fa ycabc y}a bhb cbh fb bcl{ my fw" Io p| d f bcbh val wcd fa ff

    BCYD ecbh f ycabc y}a BCBB fbc mo* f mlb wcw bhb fcb y {* b

    ecl c{ q{ bbh b s| }a }l dl fab yclw" Cbh joy ff val wcd p fco pa|* mo

    jbc yb ibh dy v BCYD ib b bcbh }l }o }y jb* f bh{| f k ia v ab

    yob fa f c ycbh j }a f yc f bhb fcb bha| y { b{ m d| ycabc y}a

    wcy clb p s j vd cb"

    1"1"="=" ]l }o yb ibh io bh{|b bcb fc q{aba" ]l }o y wca ecfc cbh pa|

    Ybc cbc yl fcbc |{* coy bh ed cl{ q{"

    Q{| d yl vb* bh{b pb fc v c{ bc m* y j b vo pl bh{b pb y f fao

    j f ld fc{bh fa c{ cy ff ioabc bhclw Ply Bad" Dy ioabc bhclw f ybc

    cbc yl fcbc |{ ed* coy bh ed cl{ q{ v jd fco pb pa| fa bhb cbh }l

    }o jb cb"

    Ycbh ylb yl fcbc ycl{ dlbc mfc"

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    Y}abh 1;

    Jlb c j{abpab39Ghdalj"fod

    Ycl q{kb hcl fcw | * fcbc sf* } }bh ff v vfc e yob pb fca f

    ff ioabc bhclw y{b yc bhcld fcbc p y}{bh ycf" Io p|* v vfc e yob d ff

    ioabc bhclw f{bh fw fco bhb cbh bcl{ ecl fc dabh ybc fcy cbc ycf* ecbh

    wcb bc ycf fcy ybc cbc elbc ioabc" Ecl fb m yb ibh wcb yfc ybc cbc ylfcbc fa ioabc bhclw ia y}b v jl{ io ff ioabc bhclw f{bh fw* ycbh ycl{

    ybc ycf y p sf ycf"

    Ec bbh q{b j elbc ioabc |{ ed

    Ecl ff ioabc bhclw pa| ylb bhb cbh d }bh q{| d elbc ioabc* a wcb

    j yw y}{bh pb { y po yl vb py fcy fc y ioabc bhclw bo dbc ib l dl

    f{bh ffc q{b j* { y fco m d| hld vy elbc ioabc* yl fcbc* e yob ycko bh

    fc{b df" Q{| d elbc ioabc q{ yo vo pl y i{| q{b j j bh{|b bcb ib b v

    wc vb fa ff wcbh b elbc ioabc | ec ycl d j }a b wcl ycbc fbh y}b ycf

    y"

    V ibh pb pa| val df fc"

    a v ff ioabc bhclw ecl pa| pb bhb cbh { f ff wcbh b elbc ioabc

    cof i b { y f yc* ec ycl" Y{| bclb fbh f dy v ioabc bhclw v ibh pb

    pa| val df fc* f ja o bhb cbh fcld oy yl vb* b{ fb m bhb cbhycl{ e bbh ycd bc* ycbh bh pl ecfc cbh }y ylb bhb cbh yc ycly cl

    s| }a l pl bhb cbh v }y jb"

    Ecbh f yclb fc y} b pa| bhb cbh"

    Dy v ioabc bhclw jl ycl{ yclb fc y}obh plf y} b pa| bhb cbh* ecbh

    ycf clb bh pl ff fad ey yca yc{b pl bhb cbh* ecl wcbh b elbc ioabc*

    i b { y ecbh cl{ q{ ff ioabc bhclw b| f ybc y} cob s j yl vb d

    mo* ecbh yw y}{bh ff bh{b ecf y} b jd fco bhb cbh wcl yb }y bcl{ ycl

    hlab p fcl wc"

    m" ]l }o y wca bhb cbh fco pa|

    Pl wcd ff q{| bc fa bc bf"

    d mo ab yob y}obh coy bh yb ibh fa bhb cbh* hld ycl{ }l }o*

    mo d fco c ycbh yl fcbc bhb cbh coy bh p wcy y}lb b bc* Fcbc wc*

    Bhb cbh Bc bf a }a cbh joy ff q{| bc my m{f ff y fcf yb ibh

    wcl ycf clb" P fco pa| Bhb cbh bc bf mab cbh Q{| fc fco pa| f mab

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    Y}abh 10

    Jlb c j{abpab39Ghdalj"fod

    cbc ed ycko Q{|y bc 10=8/=771/Q$BCBB bh| 61 ycbh 1= bd =771* p d

    mo ylb pa| Fcbc wc mab cbc Bhc bc 183/1

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    Y}abh 18

    Jlb c j{abpab39Ghdalj"fod

    Dy v fb m bhb cbh cb fc y}bc fc{|b db bhclw p"

    Q{| y}bc bhclw p* q{| bc fa wcw j{y i f fcy fc p | b { l

    fcbh ba bcbh { wcl io fob bhl ycf clb* b{ fob bhl ycl{ y}bc bhclw

    p fc{|b db* f ybc jd y}l ff q{| bc fa wcw j{y yc ec bbh }l }o s| }ayb ycy ecbh yc jbh cy"

    Dy v p b elbc y jb y}obh ycl hlab pa q{a f jlb q{ab b bhb cbh

    ycbh dl fco yc| { f v ylw ya| fa dy v bcb plb yb ibh bhb cbh* bcb

    plb bhb cbh fbh pl ecfc cbh jd hl c v pa|* ca| bbh hl y} yl vb yc fcw

    cof yl vb fd f fao cb vo pl hl y} ycf y }y ylb bhb cbh"

    o f fa fb m j dy y}obh ff |{ y yl q{ab y}bh hll q{|y pb

    cb fc }l }o yb ibh" Dy fb m ed p bbh jf f yc ml ibh ycd* bcbh dy

    fb m yca ca p o f d jl hll p dy bhclw p yc ycy p fbh bh{| cld ecl

    f m y} y}obh fbh yf yb ibh"

    Jbh jo y}obh fbh yf eld y}a bl m ff bhb cbh"

    Eld y}a b m j plf m wcb eld y}a bl m fa fcbc bhb cbh ycbh dl

    eld y}a jl c v yb ibh d mo plf fw yb ibh ycf clb bh fc fa

    bhb cbh* bh q{| bc fa bc bf" Ecl wcy clb }a bcbh val vy* bcbh pb ecbh wc cw v mo fo fco fw f ycd q{|b p elb bhc fcbc va fco wc cw"

    Eld y}a bl m f ld dbc cb ycabc y}a Bhb cbh Bc bf ybc ycl hlab

    p b bcabc fcbh* ew ycl bha| ecl pa wcy vlbc pb p ybc v{ vy fa bhl

    eld y}a plb* io plf eld y}a f ycf clb ycbh s{|b fbh pl fbh plf elbc

    ioabc" Eld y}a b m v{ vy* ycbh s{|b fbh cb fc f }l }o yb ibh s| }a"

    Yd jl* }l }o yb ibh yl ff bhb cbh ycbh dl f yc wcy vlbc io }y bcl{

    bh{|b bcb* f yc j ff bh{|b bcb fc q{ab cof bh{|b bcb ecfc q{ab"Bh{|b bcb ecfc q{ab yc{f |{ y mb bhol* | j ff bh{|b bcb d mb ycb

    bhb cbh ycbh dl }y ec jol m* bhf jl bh{|b bcb fc q{ab yc{f p bl yl

    fa bhb cbh* ff bhb cbh ycbh dl f yc a }a bcl{ hll wcw cb fc ff

    bh{|b bcb b|"

    cb fc }l }o y}obh coy bh yb ibh* ff bhb cbh ycbh dl f yc a

    }a bcl{ hll wcw* hll wcw y}{|b ycbh ycbh f v ibh wc mlb j yfc mly

    hla fbh yf wcb yfc ycd bc p m wcb ycf clb fco pa| d mo ybc ecfc

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    18/98

    Y}abh 13

    Jlb c j{abpab39Ghdalj"fod

    q{ab y}obh coy bh yb ibh* bbh fao bbh jf fa l bh fb m bhb cbh* ybh

    fbh eld y}a hld vy va{ ecl fco pa|" Clb ba| ff bhb cbh ycbh dl ycbh

    v ibh ey q{ sw cbh yb bcld ecfc cbh pa| pb jd f v q{|y bc fco

    pa|* bc hl }l }o ecob pa|* ycf clb fcbc vfc ecfc cbh" | j hll wcwbbh fao fcy jbh* cb fc }l }o yb ibh pa ecfc q{ab pa ecoa cf"

    1"=" SW CBH YB BCLD IOABC BHCLW PA\ PB

    1"="1" bc bhca sw cbh yb bcld

    Sw cbh yb bcld #f}kily }aylbhv, j yc{y bh my bh{b y ylbh Abc #f}kily >

    v yb bcld* }aylbhv > v sw cbh, io Nocb Dooi| a }a po bd 1

    $ Ycko Mocb* Nocb A ply y}obh f{b wcb yfc }l }o y}b ff yc y}bh abh

    fc{|b l yc sw cbh yb bcld j v bc hl p ec bbh dy bc wcy cbc fyc ycabc yob bh cb f hf p jl l pl dy jol fcbh ecob y}obh v{y ycl hlab

    yb yl fa b"

    $ Ycko bc bhca fa fbh y| fcbh ecob Dk}}ljj J|bfc yc sw cbh yb

    bcld j bc hl clb ycl fa fbh y| sw cbh yb bcld p fcy jbh yb ibh fa

    dy bc wcy cbc fcbh ecob b* p dy ecob b bcy bc" Bl ecf l* j ffc

    bc hl clb ycl p fcy jbh yb ibh abh f skd sy y}obh cob fbc cbh p

    ybh jal* wcb bc v vb vbh p ec bbh bc wcy cbc f yc ycabc yob hf p jl

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    19/98

    Y}abh 1 vbh jf p hld vy

    ecfc cbh pa|* ycly jw dl q{ab c ecfc cbh j{ il* q{| bc ff cb df yb

    ibh* yl vb yc fcw"Df i p| ecbh dy bhb cbh bo* ecbh dy y fcf bof yc i ob cy f bcbh }l }o f yc s| }a"

    Coy bh elbc ioabc ylb y bh| fbh ec ecb* }l }o fa b bh| dy jb*

    l cl wcl f bcbh mlb wcw wcbh bha* cb fc ff }l }o mo d ab yob fco

    yob c ycbh bhb cbh ycbh dl" Y}obh s{ yc sw cbh yb bcld j dy e

    yc{y bh| fbh f fc }bh }l y}obh coy bh yb ibh bhb cbh" P ey q{ sw

    cbh yb bcld fco yc| wcb bo df }l }o fa ecfc cbh pa|* ey q{ sw

    cbh fbh ycw yc }l }o fco pa| fbh jb fcbc p p| cb fc }l }o ff bhb cbh

    ycbh dl ycbh ja fcb bcbh ecfc cbh f ey q{ sw cbh dy df bo

    "

    m"Io |{ f{ ja fcb ecfc cbh fco pa|"

    J fcb ecfc cbh fco pa| j{b j dy q{|y bc q{ab y}bh y}obh coy bh

    yb ibh fa bhb cbh" Ecl a }a q{|y bc ja fcb ecbh wc cw f yc ib b

    }l }o }y jb io ecfc cbh ecbh y} f b" Ia po f v bo bhb cbh q{|y

    bc fco pa| ca| y fcl fco pa|? Ecl skd sy q{|y bc fco pa| bhb cbh ycbh

    fb f po yl vb d mo* wcbh b vb s{y elbc ioabc* ybc cbc yl fcbc* ec

    bbh y} b Y{| bclb ecl f c ycbh sw cbh yb bcld* bhb cbh f yc fb

    f po ey q{ sw cbh yb bcld ja fcb ecfc cbh y q{ab c" Fc bcbh

    ecfc cbh f ey q{ sw cbh y dy df }l }o bo bhb cbh dl skd sy fco

    pa|"

    f" c y} wcb jol b p y}fc i wcbh }l }o"Ycko q{| bc fa bhb cbh bc bf Ply Bad yl Q{|y bc v

    9

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    22/98

    Y}abh ==

    Jlb c j{abpab39Ghdalj"fod

    #1, Ff f v wcw j jlb q{ab b ycbc jw p bhbc bhc elbc ioabc fa

    ecfc cbh5

    #=, Ff fc yl{ elbc y ybh cw jlb q{ab b ybc cbc elbc ioabc yl fcbc* yl

    vb* ec bbh ycf clb bhca p yl fcbc ycko fad ey5#6, [| yb l pl y fcf yb ibh hlao ifc y}f |5

    #9, Ff yl{ fc bc hl ecfc cbh fcl yly* f yc* f c ycbh #bc hl |{ y

    bhbc bhc a wcbh, y}b f v sw cbh f yc l pl ecfc cbh"

    Dl bd y fcf yb ibh wcl bc hl jl c ycbh sw cbh yb ibh bl m p

    fcbc vfc i wcbh }l }o fco wc cw pl ybc cbc ycf y p ff q{| bc fa wcw

    j{y" B f wcb ycbc ff bcd bc va{ >

    #1, Bcd 1 #B yl{ fc{b, mao hd > Ff ecob b f y fcf ibh bc

    hl j f ec bbh yc{ cl | f b hf p jl bh cb"

    #=, Bcd = #B fb fc , mao hd > Ff ecob b f y fcf yb ibh bc

    hl j f ec bbh yc{ cl | f b hf p jl bcbh f i{ cl{ ecfc cbh v{|

    hld ec bbh y} b"

    #6, Bcd 6 #B il yl{ fc{b, mao hd > Ff ecob b f y fcf yb ibh

    bc hl j ecbh f ec bbh yc{ cl b hf p jl ecl b cb" Ff ecob b b|

    f y fcf yb ibh bc hl j f ec bbh yb ycy dy wcb b hf p jl"

    #9, Bcd 9 #B bhcl bh, mao hd > Ff ecob b f y fcf yb ibh bc

    hl j ec bbh yb ycy fao"

    #;, Bcd ; #B f ec bbh dy pb, mao hd > Ff ecob b f y fcf yb

    ibh bc hl j ecbh fb ec bbh yc{ cl* dy pb"

    i"S| ibh fcbc vfc ecfc cbh"

    Fcbc vfc ecfc cbh fa bhb cbh v f w ibh fco ybh bcd ecfccbh ia y}b ey q{ sw cbh" Fcbc vfc ecfc cbh mao hd >

    $ Fcbc vfc fw yb ibh >

    Y| yc{f po yc cbh sw cbh fa ioabc bhclw d bhb cbh f yc f{bh

    fw fco ecfc cbh bcbh vb wcd yb ibh ecf bca{" Bcbh ecfc cbh f yc

    cbh yb bcld fao v f bhb cbh f{bh fw ecbh hll cb ff vb wcd yb ibh

    bc fco pa| bhb cb ycko cb df* fco pa| y}{bh p il cb

    $ Fcbc vfc jl v{y >

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    23/98

    Y}abh =6

    Jlb c j{abpab39Ghdalj"fod

    Fb f po df sw cbh ecfc cbh* bhb cbh v w ibh ff df jl v{y

    ecf bca{" Bcbh ecfc cbh f yc cbh sw cbh fao v f bcbh df jl v{y {

    l cb vo pl bcbh ecfc cbh f yc cbh sw cbh ycw"

    $ Fcbc vfc yl vb d mo ylb pa| >Fb f po ey q{ sw cbh yb bcld* bhb cbh v a }a ff fcbc vfc d

    mo ylb pa| ecf bca{ bc ecbh fb yl vb d mo* d mo mbh yl vb cbc ycbc

    y pb pa|* d mo mbh yl vb fa ecfc cbh pa| cof fa mb yc ma"

    $ Fcbc vfc ff jol wc >

    Bcbh ecfc cbh f df }l }o ycw v f bhb cbh w ibh ff jol wc

    ycw cb vo pl ff ecfc cbh f }l }o fao cb"

    1"="6 Pal y} fa sw cbh yb bcld"

    1"="6"1" l pl bhb cbh ycbh dl"

    F v ja fcb ecfc cbh fco pa|"

    Ycbh q{a ey q{ sw cbh yb bcld ecfc cbh* bhb cbh v bc hl f

    df yb bcld fa ybh ecfc cbh pa| pb* sf bc f df }l }o ecl f{bh

    fw ecob pa|* ec bbh y} b pa|" Ia po ey q{ sw cbh yb bcld bhb cbh v

    q{|y bc fco pa| ca| y fcl fco pa| d mo ybc ecfc q{ab* ecoa cf" S| ibh fcbc vfc ecfc cbh"

    Dl bcd ecfc cbh bhb cbh v f bcbh ffc bh v ecf bca{ pa bcd

    yc{ cy ecfc cbh pa d mo q{b j }l }o* ycbh q{a ey q{ sw cbh yb bcld

    ecfc cbh* bhb cbh v wcb fcla ecfc cbh ycbc bcbh bcd ia y}b df }l

    }o" Bcbh ecfc cbh f yb bcld fao* df }l }o ycw v f cbh bcl{ fcbc

    vfc { l cb vo pl bcbh ecfc cbh f df }l }o fao cb" Fcbc vfc ecfc

    cbh mao hd fcbc vfc p f fc yb ibh* fcbc vfc p jl v{y pa| pb* ff jol wc

    S| ibh iabc df yb ibh"

    Ia p ey q{ sw cbh yb bcld bhb cbh v bc hl f df }l }o

    fa ybh ioabc bhclw* ybh jbc pf coy bh elbc ioabc fa ecfc cbh y d

    s| ibh iabc df yb ibh wc cw"

    Wcb jol b p q{b j b"

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    24/98

    Y}abh =9

    Jlb c j{abpab39Ghdalj"fod

    Clb ba| wcb jb ff bhb cbh ycbh dl ycf clb plf wcb jol b p y}fc

    i wcbh }l }o ycko l{ 0 Q{|y bc v 9

    $ Ff bc { y v ibh ey q{ sw cbh yb bcld ycf clb fclb jf {

    y vao fco }l }o ycw bcy bcbh ey q{ y f bc dobh d{b5

    $ Ff y fcf l pa|* fb c{| bh pb v ibh ey q{ sw cbh yb bcld

    yo bld ylb pl bc { y* y ycf clb f fclb jf c{| bh pb pl fcl wc

    ycw* c{| bh jbh pb bc dobh d{b5

    $ Ycbh q{a sw cbh yb bcld* ff y fcf ecf v ibh ey q{ sw cbh yb

    bcld q{bh m cbc bc fa y fcf dbc* f{bh fw ycbh ylb fco ff l yf* yo

    bld ylb fa yc y}bh"

    1"="6"6" l pl ioabc bhclw f sw cbh"

    $ bc hl df yb bcld fa yc y}bh l pl mb ycb ioabc bhclw"

    SCYB io dy y fcf f jw ycf clb* ey q{ b| f yc wcb bc df yb

    bcld fa yc y}bh l pl ioabc bhclw* ey q{ SCYB fao ca| ycw fco yc| df yb bcld fa yc y}bh fao ca| ycw l pl ioabc bhclw"

    $ Yo bld ylb l pl bc { y* bhl fco pa| ybh ec bbh c{| bh pb"

    Ey q{ sw cbh fco mly df }l }o ecl fco ioabc bhclw pa| ca| { y po

    ioabc bhclw* ey q{ SCYB fbh fao fco yc| }l }o ycw* bc { y v |b yd cb

    ecl { y po ioabc bhclw"

    $ Ff ioabc bhclw ycbh q{a ey q{ sw cbh yb bcld q{bh m cbc bc

    fa ioabc bhclw dbc"

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    25/98

    Y}abh =;

    Jlb c j{abpab39Ghdalj"fod

    Fbh m ey q{ SCYB fbh j dy ffc q{bh m cbc bc fa ioabc

    bhclw* fbh m fco yc y}bh ybc cbc coy bh p dlbc mfc ff ycbh ylb"

    1"6" BH[\B YF P FF FC YL[ SCYB IOABC BHCLW

    1"6"1" Bh{|b yf sw cbh yb bcldSw cbh yb bcld }a l y { yc e =7 pl df yl{ f mb j i ob ec

    bbh p b p i ob hl y} cw bh yl bcbh ycl ld f ec bbh p b" Plf

    wcb yfc ia y}b ff bh{|b yf f mb va{ >

    Bh{|b yf 1 > Wcb yfc ff |{ y bc ybc p bc jbh"

    Ff fc yl{ jlb q{ab b sw cbh hd >

    #1, Ff i jl{ bc jbh > J bcbh q{ab vy f o jbh mbh v* ff i

    jl{ f j| y}b ff mo fo yl fcbc" P i bc bcbh fc yl{ jl bc{b* fcl wc y}

    jl pa|* pb j{ bh"

    #=, Ff i jl{ bc ybc > j bcbh q{ab vy ecbh o jbh f mbh v"

    Y}obh yw i jl{ bc ybc dl q{ab vy v p fc yc{f p dy el{ jol bo " P i

    bc ybc cbc fbc y}abc* s{ cbh yc y}bh* p yc elbc ioabc fa fbh y|* v a

    ibh co coy bh p ff j{y j* q{| bc"

    Bh{|b yf = > Plf wcb yfc f ylb cbc mbh wcbh wcw y}b $ s{bh*

    f bhca j wcb yfc y ff |{ y p d bc cbh b fbh y| b ff |{ y fa mb

    ycb fbh y| ycko y}bc y va{>

    #1, Wcb yfc }l }o dabh ybc p d p s{ cbh fa q{f hla* bhbc bc yf

    ybh y}bh elbc y fa q{f hla* v b bc p fcbc y}* fcbc vfc yl fcbc* v d

    fa yc y}bh 5

    #=, Wcb yfc }l }o coy bh elbc ioabc bc ybc cbc fbc y}abc* s{ cbh yc

    y}bh* p yc elbc ioabc fa fbh y|* v a ibh co coy bh p ff j{y j q{| bc5#6, Wcb yfc }l }o yl fcbc mao hd cbh joy fc yl{ wc yc{f po ybh

    bhbc bhc* ey cw vo vbc hla }l }o yl fcbc p }l }o elbc ioabc* skd sy jlbc

    coy yl fcbc fbh bc fcbc vfc yl fcbc5

    #9, Wcb yfc cbh wcy y}lb fa fbh y| bc fcy jbh mab q{b j p fclb

    jf elbc ioabc5

    #;, Wcb yfc ybc y}bh wcw j fa ioabc bhclw"

    Bh{|b yf 6 > S| ibh ycabh ld ff fc yl{ b hlb* i cl{* i vo vbc>

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    26/98

    Y}abh =0

    Jlb c j{abpab39Ghdalj"fod

    Ff fc yl{ f fco ld* va{ ybh cw jl p wcb bc q{a e cl{ sw

    cbh"

    1"6"=" Ff fc yl{ ycbh ibh sw cbh cbh yb bcld ioabc bhclw"

    sw cbh yb bcld ioabc bhclw* ycbh ycbh hd cal bcd fc yl{ va{ >1"6"="1"Ff fc yl{ yl fcbc"

    | j ff fc yl{ bc jbh* f j| y}f ylw cof ey q{ ybc yob ia y}b

    ff mo fo yl fcbc bc mbh ybh ey yl vb* mo fo ey q{ coy bh elbc ioabc*

    mbh j{ fc{|b ylb y fa ioabc bhclw"

    a"Ff y v ec bbh ycabc yob"

    % Ec bbh ycabc yob ybh q{y"

    % Ec bbh ycabc yob b bhb cb"

    % Ec bbh ycabc yob bcabc"

    % Ec bbh ycabc yob b"

    % Ec bbh ycabc yob jl pa|"

    m"Ff fc v wcb bc cl{ v{y v ibh pb vb s{y elbc ioabc"

    % Pbh q{a| pb j{ bh"

    % Pbh q{a| yob m yl vb"

    % Pbh q{a| cbh yb eco"

    % Pbh q{a| ff ecob wcl yc{

    f" Ff y v wcb bc ey f{ yl fcbc"

    % Y v y yl y}"

    % Y v b

    i"Ff y v wcb bc ec bbh vlbc jl"

    % Y v{y jl bc{b ioabc yc{"%Y v{y jl bc{b fa yl vb #]OA,"

    % Y v{y jl bc{b y}b pb fc v c{ #]OK,"

    1"6"="=" Ff fc yl{ wcl yl fcbc"

    | j ff fc yl{ bc ybc* bh{b fa ff fc yl{ b| f j| ecbh wcl fc

    ia y}b ff mo fo yl fcbc fa ioabc bhclw* ff ycbh ylb b| f yc{ ycw y

    bcl{ bh{b f mb y}obh p mb bhol ioabc bhclw" sf bc ff fc yl{ b| dy

    ffc fcbc sf l cl bhl sw cbh wcl f y}bc * ad cl{ p jbc pf bcy bc"

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    27/98

    Y}abh =8

    Jlb c j{abpab39Ghdalj"fod

    a"Jbc pf coy bh elbc ioabc"

    Jbc pf coy bh elbc ioabc wcb bc y}lb pbh wcy y}lb fa bhbc* fa vb

    wcd d ioabc bhclw abc coy bh" Bcbh jbc pf abh wcy y}lb" f v ybh

    y}bh fao yc df yb bcld v fao cb vo pl bcbh jbc pf* bcbh bhbc abhv{| ycol"

    m" [| yb y}obh q{ab c pl ff y fcf yb ibh"

    Fc yl{ b| fco mly ioabc bhclw y}obh q{ab c pl ff y fcf yb ibh f y}

    b bh cb* ycf clb | ff fad ey ca| ecbh" Ecl ioabc bhclw j{b y} b

    | p bh cb fco yc| ioabc bhclw f yb bcld pl ff y fcf yb ibh* v

    ibh pb f cl{ q{"

    f" Ec bbh y} b y j{ fc{|b ylb y"

    Fc yl{ b| fco mly ec bbh y} b hf y}{bh il cb y}obh ybh jal" Ybc yob

    fc yl{ b| ia po bh{b yc{ bcw i elb y wcbh b vb s{y elbc ioabc* i b

    { y" I b { y* wcbh b vb s{y elbc ioabc f cl{ q{ fao yc ec bbh y}

    b y j{ fc{|b ylb y v jb"

    i" Y}bc q{b j fa jbc o ioabc bhclw"

    Y}bc q{b j yc clb elbc bhcld fc{|b db* y}bc cf pb* ec bbh

    jbc o l{ cbc* ybc bbh bh* bc| mb y}obh coy bh elbc ioabc | j |{

    y }y q{ab y}bh y}obh q{b j ioabc bhclw" Dy ioabc bhclw f mab jbc o f

    bbh jf* f fc{|b db fao v yo f bld ylb y}obh q{ab c pl bhb cbh"

    k" Ff fc yl{ ecf"

    Ioabc bhclw fbh fc j dy fc yc y}obh coy bh elbc ioabc* fc{ v yf

    bh ml }y bcl{ ff |{ y y mb bhol bc fcbc vfc fa bc bf* bc f{bh fw*bhl yl{ ibh* vb wcd yca| yc* v wc yc{f po l{ elb y bclb* bcbh

    ioabc bhclw wc yc{f po mb bhol bcl{ yc df yb bcld v ycw cb vo pl

    bcbh ioabc bhclw f y v wc yc{f cb"

    1"9" V JF SCYB Y]B YC HLL P ML CF ELBC BHCLD FCO

    PLY BAD

    1"9"1" V jf sw cbh yb bcld y}b yc hll"

    1"9"1"1" Sw cbh yb bcld yl D"

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    28/98

    Y}abh =3

    Jlb c j{abpab39Ghdalj"fod

    Yl D clb f cal bc df yb bcld bl ylbh bcy p fbh j{ l bcy yc

    hll* j Vyabia}i & Woo}v p Dooi|v" Bhol cal y fcf y}b* bd 1

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    29/98

    Y}abh = Cl{ q{* ab yob* wcy y}lb mb pbh p cl bcw q{f y"

    ="1"1"="F f{ y fcf"

    ="1"=" Ybc cbc coy bh"

    ="1"="1" Ybc cbc yl fcbc p ey q{ coy bh elbc ioabc"

    b p > Y bh

    VYY Fc yl{ Bd

    CL V FCBCCKAI O@@LFK

    CL BH Q[B Y]* YBH HLD F*FF CL BH* FF WCBH MAB

    ECL FBH Y\ ECL [ Y ECL B P

    V BHCLWECL BHB CBHECL

    JLB IOABC

    FBH Y\FCO YC[ YL

    FCBC C BL#MLIP JKAVLBH"FO,

    FBH Y\FCO YC[ YL

    FCBC = YW"CFD#MLIP JKAVLBH"FO"BO=,

    FBH Y\ FCBH

    ECOB #MVF,Y} v fcbc yl C BlFcl bcbc yl YW"CFD

    FBH Y\ Q[B JB P ECAL YCF

    YL VB #MADF,Y} v fcbc yl C BlFcl bcbc yl YW"CFD

    BHB CBH [ YP WCY Y]LB

    PLY BAD #MLIP,Y} v fcbc yl C BlPb wcbh l ilb yl

    YW"CFD

    V HLAO

    IFC

    FCL

    BCBC

    FW 1

    MB YC[ LBHOL Y

    Y][BH YD OYO #MYF,

    Y][BH YDFBH BHCYCBH YLB

    #MLYF,

    MB YC[ LBHOL Y

    WCBHHLAO IFC

    WCBHHLAO IFC

    Q[YLY ELD

    Q[YLY ELD

    BHB CBH PLI W[MJLF #PLI W[MJLF

    MABE,Cl v fcbcV hlao ifc yl C BlFcl bcbc yl YW"CFDFcl bcbc yl BbhFcl bcbc yl Cl WcbhFcl bcbc yl Mbc Ibh

    FY\ F WCBFC[\B DFC YLFCBC Q[F HLAY} v yl C Bl

    FY\ F WCB [Y C YBH EYC[Y YW"CFDY} v yl YW"CFD

    FY\ F WCB YCLYM M[ LBY} v yl C Bl

    FY\ F WCB PBCVB VBH CLBCY} v yl Mbc bc

    BHB CBH YD FWBC C BL

    Y} v yl C BlBHB CBH YD FWWCY Y]LB BCYW"CFDY} v yl YW"CFD

    BHB CBH YD FWBBH YCB L Y} v yl bh Bal

    Q[ YB IBH BCBIB Y][BH BHY} v yl C Bl

    BHB CBH JO $PLY BAD

    Y} v fcbc yl PlbhFcbFcl bcbc yl C BlFcl bcbc yl Fcd Wa Vf

    Fcl bcbc yl YW"CFD

    JLB IOABC MOCLD PLY F #QMK,Y} v fcbc yl C BlFcl bcbc yl YW"CFD

    FY\ JLB IOABCYCW BCY&WYPB

    Y} v fcbc yl C Bl

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    Y}abh 6;

    Jlb c j{abpab39Ghdalj"fod

    =771 =77= =776 =779 =77; =770

    1 Ybh yl vb ;

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    36/98

    Y}abh 60

    Jlb c j{abpab39Ghdalj"fod

    $ Mo fo ycbh blb bd =77;5 Mb fo mfc5

    $ Mo fo cl bhc hld f yl C Bl ycbh 71/=778"

    Yf ybh y}bh yb ibh mbc q{b dl bd ec fao #ecobh =7+,* y j b

    q{ cb df ycw* y j b s{ ecbh fao* y j fco pa| f yl vb d mo bh| fbhfcld y y}bh jb y}obh ybh i b l{ b| fco yc| coy bh yb ibh fa MLIP f

    df ybh y}bh yy* fcy jbh yb ibh d mo"

    Bd =771 y j fco pa| bhol q{f ioabc fcld y y}bh }y ycw #fca b 3+

    y}obh ybh i b, yc b =770 y y}bh i b bhol q{f ioabc fcld b ;3+ l{

    b| fco yc| bc cbh fa MLIP j d }bh fco pa| fco pa| ff l ybh bhol

    q{f ioabc* wc cw pl s{ cbh wcy y}lb fa bb elbc y"

    ="=" YBC CBC SW CBH YB BCLD YL PLY BAD"

    Sw cbh yb bcld y j{ ecbh fb sa j y}b yc hll" C{ cy ff bf

    wcy y}lb p y}obh ec{ pf bh Bad { f ff y fcf coy bh y}obh jbc pf

    b|" Y{| bclb Ply Bad* SCYB pb fb }y dl d p coy bh b| fc fc dl

    mf ecl {"

    Yl Ply Bad f ff y fcf ycf clb SCYB j Y}{bh yd Ycbh ylb Yb ibh

    fa Bhb cbh Bc bf* ff ioabc bhclw elbc ioabc ycbh ylb yb bcld* ff bhb

    cbh ycbh dl"

    ="="1" Y}{bh yd Ycbh ylb Yb ibh Bhb cbh Bc bf #FLF,"

    wcf p f{bh fw ycbh ylb fco ff bhb cbh ycbh dl p ecfc cbh pa|

    pb* Bhb cbh Bc bf Ply Bad ycbc jw Y}{bh yd Ycbh ylb Yb ibh #FLF>

    Ply yy y F}kily Lb`o}daylob Fkbyk}," Y}obh bcbh bd { ylb FLF fc f{bh fw fco

    ff y fcf yb ibh ycbh ylb ecfc cbh p v y fcf yb ibh q{ab c* i b yl ff

    y fcf yb ibh p bcbh ycbh ylb b| ecbh | p ecbh fw bcy fco bb bhca fa ff ycbh ylb b| wcf p fco coy bh wcbh bha }l }o yb ibh ecbh

    fao" Clb ba| ycbh ylb io FLF f{bh fw | cb* mao hd ycbh ylb wcb yfc yl

    fcbc* v bhb cbh q{ab c* i b* ybc y}bh b wcb bo w bh f dy wcb

    |{ f{ fa ff y fcf yb ibh"

    Plf sw cbh yb bcld ecfc cbh fa FLF yl Ply Bad y}obh ycl hlab pa

    q{a f yc fcla ycbc ff hlal ob ycko ycl hlab bc va{ >

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

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    Y}abh 68

    Jlb c j{abpab39Ghdalj"fod

    $ Bh| =

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    38/98

    Y}abh 63

    Jlb c j{abpab39Ghdalj"fod

    Ycl hlab q{a ff y fcf yb ibh bc hl bh yd q{ab y}bh fa ycbh ylb

    yb ibh y}obh plf ab yob c ycbh" Dy v y fcf yb ibh a po q{| y}bc yb

    ibh plf y}lb ecal ycbh ylb yb ibh l pl ybh ecob fw yb ibh* hw wcb

    hld ycl{ }l }o y}obh coy bh yb ibh"="="=" Ioabc bhclw elbc ioabc ycbh ylb yb bcld"

    Bhol y}{bh yd ycbh ylb yb ibh fa Bhb cbh Bc bf p c ycbh sw

    cbh yb bcld bl m fa ff bhb cbh ycbh dl ycf clb plf bc hl yb

    bcld fa ff ecfc cbh pa| pb* clb ba| Ply Bad fc dl f cal ioabc bhclw

    coy bh y}obh jbc pf f{bh fw ycbh ylb yb bcld j Fbh y| Ycbh ylb Yb bcld

    p Sw cbh Ioabc bhclw #ply yy j F&P,* f yfc }a y Fbh y| hll wcw Ply

    Bad bd =779 p Y}{bh yd bc hl yb bcld Plkybadbky #ply yy j F]P, l po

    coy bh bh| 79/70/=770"

    Bcbh ifc p fc |{ fa F&] j f{bh fw ycbh ylb yb bcld* sw cbh yb

    bcld ioabc bhclw p l{ y}a yc y}bh ycko bhbc elbc y" Y}obh ecl i dl }a

    l ycad pbh fa F]P fbh ecbh c bc ecl y{|b m f{bh fw ec bcl{ ifc p

    jlb q{ab bc yc{ ycw ycbh ylb* bc hl sw cbh bc df ioabc bhclw"l

    ybh fa F&P p F]P j ff bc { y* ff ioabc bhclw ca| c ycbh bhb cbh

    y}obh bf p q{f y"

    Y}obh q{ y}bc s| ibh ff fc yl{* f F&] p F]P { ycad eco bc hl

    fa ff y fcf bc df yb bcld jb bcy y}b yc hll j Vyabia}i&Woo}v* Dooi|v

    p Kq{l`as p s| ibh f c ycbh bc hl }lbh* wc cw pl l{ elb Ply

    Bad" Ycko cb 177 fc yl{ ybc ld p ff wcbh wcw eld y}a fco* wcf yw

    f yc a yl plf sw cbh y AAA* AA* MM fco df yb bcld ioabc bhclw"

    Va{ dy ycl hlab coy bh* i v jbh ecbh bcl{ bcbh bcbh cw bhd F&]* F]P bcb f fbh fco yc| ff ioabc bhclw Ply Bad fbh my { q{ab

    yd yl jbc pf b|" Ybc b ba| F&] f{bh fw }y bcl{ mo fo yb bcld fco

    ff ioabc bhclw y}obh p bhol bf" Fb F]P i dl f ycbc jw* ycl hlab coy

    bh ecbh il bcbh bcb f bcl{ cw bh |{ f{ f{bh fw ycbh ylb bc

    hl yb bcld ecfc cbh ecw f bf"

    Clb ba| Ply Bad* pl v jbh ecobh 1;7"777 ioabc bhclw coy bh

    y}obh bb elbc y abh y}b wcy y}lb* pl c ycbh wcw j{y bh| fbh l dl p

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    Y}abh 6 Ioabc yc{ f ybc j ioabc

    yc{ ycf clb bd y}f"

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    44/98

    Y}abh 99

    Jlb c j{abpab39Ghdalj"fod

    ="6"6" Wcbh wcw ybc ld"

    ="6"6"1" Ycabh ld ff fc yl{ yl fcbc"

    .Ybh v ld yl a > 07 ld

    ld yl a l pl dl fc yl{ > ; ld. Ycabh ld

    o Ff fc yl{ 1$2 ; ld

    J : > 9 ld

    J : > 6 ld

    J : > = ld

    7 J: > 1 ld

    J : 7 > 7 ld

    o Fc yl{ yc 17 >

    J > ; ld

    J : > 9 ld

    J : > 6 ld

    J : J > = ld J : 7 > 1 ld

    o Ff fc yl{ 11 $ 1=

    J > ; ld

    J : > 9 ld

    J : > 6 ld

    J : > = ld

    $17 J: > 1 ld

    J : $17 > 7 ld

    o Hcl fc>

    Ff df * * * f sf bc ycko ff ml{ 1A* 1M* 1F* 1I"

    l pl ff ioabc bhclw coy bh elbc ioabc y}obh bcl{ jbc

    pf" MLIP ja fcb coy bh fcbc jd f v bc hl ff fc yl{ yl

    fcbc"

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

    45/98

    Y}abh 9;

    Jlb c j{abpab39Ghdalj"fod

    Ioabc bhclw f q{| d jb > J Ioabc bhclw f pb fc v c{

    17 y bh cof f v jao bh 677 bhl jao bh"

    Ioabc bhclw f q{| d pa > J Ioabc bhclw f pb fc v

    c{ ; y bh cof f v jao bh =77 bhl jao bh" Ioabc bhclw f q{| d bc > J Ioabc bhclw f pb fc v

    c{ ; y bh cof f v jao bh =77 bhl jao bh"

    . MBH YL[ FC[B BC HL FF FC YL[ YL FCBC "

    1"Mbh yl{ fc{b bc hl l pl ioabc bhclw bhbc ycbh dl ifc p

    MBH ="1

    Fc yl{ Q{| d jb Q{| d pa Q{| d bc

    Ff fc yl{ p ec bbh ycabc yob

    1/ C v ec bbh ycabc yob bhb cb ="1 1"0 1"1 7"3 ="6 1"8 1"= 1"7 ="< ="6 1"8 1"9

    =/ C v ec bbh ycabc yob bcabc 1"9 7"< 7"0 7"9 1"8 1"1 7"8 7"0 ="= 1"3 1"= 7" ; ld

    . Ycabh ld

    o Fc yl{ 1>

    Ecbh f b q{ cb > ; ld

    F b q{ cb > 7 ld

    o Ff fc yl{ =*6

    B > 7 ld

    B : > 1 ld

    B : > = ld

    : B : > 6 ld

    7: B: > 9 ld

    B 4 7 > ; ld

    o Fc yl{ 9

    V ibh pb pa| bh df fc > ; ld

    F y}bh cw v ibh pb pa| val df fc # eld y}a

    wcy clb p jw mlb mb,> 7 ld

    o Ff fc yl{ y ; b ; ld

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

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    Y}abh 93

    Jlb c j{abpab39Ghdalj"fod

    B : > 9 ld

    B : > 6 ld

    : B : > = ld

    7: B: > 1 ld

    o Fc yl{ 17

    MLIP fb f po jl bc{b ecfc cbh dabh jl* df ycf clb ff

    ifc p ylb y* bhb cbh fa ecfc cbh q{a MLIP fco ld y 1

    b ; ld" | j fc yl{ bc ybc* wc yc{f }y jb po elb fc

    q{ab fa fb m yb ibh"

    o

    Hcl fc> Ff df * * * f fco y}f"

    Fc yl{ = $ Y j hla cb b hf > l pl y}bh cw ioabc

    bhcw f ec f wcl hla cb b b jb yc cal y} jb yc fco ld 7

    l pl fc yl{ b|"

    MBH YL[ FC[B FCD LD FF FC YL[ WCL YL FCBC

    MBH =";

    Fc yl{ [| yb y}obh q{ab c bhb cbh1/ B q{ cb=/ Y j b hf hla cb #+, 87 ;7 67 176/ Y j jl q{ cb #+, 87 ;7 67 179/ V ibh pb pa| bh df fc;/ Pbh q{a| pb yb ibh bhb cb = 1"; 1 7";Df mo d mbh yl vb 0/ Y j i b f YVM #+, 17 ld #Y} l y ybh v ld va{ eclbc hl,

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

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    Y}abh 9$ Hl | * fcbc sf mo fo yl fcbc #mbh fb l e yob* mo fo ey q{

    coy bh elbc ioabc* mo fo j{ fc{|b ylb y b{ f, ycko bc e cbh q{* bd

    yl bhb cbh > 6 ld"

    $ Mo fo yl fcbc fa e sw cbh f eld yob cof f f q{ab yc{* f

    q{ab fc q{b eld y}a sf bcb> = ld"

    #m, Ycl hlab coy bh fa ioabc bhclw p fbh yf q{b y} l{ cbc yl ioabc

    bhclw > Ycbh yl a ; ld

    Ycl hlab coy bh fa ioabc bhclw #J,> Ycbh yl a = ld

    Ycabh ld >

    J 17 bd > fbh = ld

    J ; bd > fbh 1 ld

    Fbh yf q{b y} l{ cbc fa ioabc bhclw* y}obh f E cofc elbc ioabc*

    Mo fo ybh ey #ycko bc hl fc q{ab fa Fcl bcbc,> Ycbh yl a 6 ld"#f,Ycbh ld ecl ecfc cbh f dy cbh f fbh bcb j Cbh Ply Bad

    fcy jbh fao* f fw fcbh fc LVO* f fcbh bcb j Vao pbh y Ply cof

    ff yl{ fc{b q{f y ecf fa ioabc bhclw s{y ec{ f fcw yc{b ml ff q{f

    hla bcw ec{ #b{ fbh y| vb s{y elbc ioabc bcl{ dy cbh yc skd sy ycko vb

    wcd fcbc fa fbh y|* f y y}bh jb bcy y}obh ioabc yc{,> Yl a ; ld"

    #i, C v y yl y}>

    C v y yl y} ;7+ > fbh ; ld

    C v y yl y} 67+ > fbh 6 ld

    C v y yl y} 17+ > fbh 1 ld

    ="6"9" Ey q{ sw cbh"

    ="6"9"1"l pl ioabc bhclw q{ab c yb ibh pl MLIP"

    1"Ybh v ld yl a l pl dy ecfc cbh j 167 ld #e f ld fbh

    ycd,"="Wcb cbh ecfc cbh > Fcla jd 8 cbh ecfc cbh* bc va{>

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

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    Y}abh ;7

    Jlb c j{abpab39Ghdalj"fod

    MBH ="0

    V YY Cbh ld v1 A. Ecfc cbh f ybh v ld y 177 ld y} jb= A Ecfc cbh f ybh v ld y 3;

    Ecfc cbh f ey q{ elbc ioabc j y}obh = bd jlb ylw

    Ecfc cbh f wcy vlbc b q{ cb y}b 607 bh|" F b q{ cb #cof ec l, y}obh ff ecob wcl yc{ fcld y}b 17+ ybh

    v ff ecob wcl yc{ fa ecfc cbh"

    #m, Ff y}bh cw m bc yy cal cbh>

    F q{|y bc ecl y l pl ycbc plb mab jbc o cof e yob y}bh"

    Bh{b pb fc v c{ d yl ycl ld sw cbh ecfc cbh"

    l pl ff ecfc cbh f i b s j y Q{ i wcbh }l }o fa

    MLIP #f i b fc{|b bhol mbh, yc bc yy = cbh p sw cbh fao bcy

    j cbh I"

    ="6"9"=" l pl ioabc bhclw dl q{ab c yb ibh jb {"

    #1, l pl ecfc cbh clb fca f q{ab c yb ibh* f ycl hlab coy bh

    elbc ioabc > MLIP fb f po ff ycbh ylb yl fcbc* ycbh ylb y FLF p ff bh{b

    ycbh ylb ecf fc bh bc hl* sw cbh ecfc cbh"

    MLIP ycf clb sw cbh ecfc cbh ycko ff fc yl{ bc va{>. Fc yl{ yl fcbc > Ybh y bc ecfc cbh f q{ab c #ybh v ld yl a

    j 07 ld,"

    . ld fbh ycd > 9 fc yl{ #ybh ld fbh ycd yl a j 13 ld,* f yc va{>

    Mo fo yl fcbc fa e sw cbh f eld yob cof f f q{ab yc{*

    f q{ab fc q{b eld y}a sf bcb > fbh ycd yl a 6 ld

    Fc yl{ ycl hlab coy bh fa ioabc bhclw p fbh yf q{b y} l{ cbc

    yl ioabc bhclw> fbh ycd yl a ; ld

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    Y}abh ;1

    Jlb c j{abpab39Ghdalj"fod

    Y}obh >

    $ Ycl hlab coy bh fa ioabc bhclw #J,> = ld

    Ycabh ld >

    J 17 bd > = ldJ ; bd > 1 ld

    $ Fbh yf q{b y} l{ cbc fa ioabc bhclw #ycko bc hl fc q{ab fa

    MLIP, > Fbh yl a 6 ld

    Fc yl{ ecl ioabc bhclw f dy cbh y cbh Ply Bad fcy jbh fao*

    fcbh fc LVO* Vao pbh y Ply cof ff hll ycbh y}obh bf p q{f

    y ecf #b{ ecfc cbh vb s{y elbc ioabc bcl{ dy cbh yc skd sy ycko

    vb wcd fcbc* f y y}bh ioabc yc{ jb bcy,> fbh yl a ; ld

    C v y yl y}>

    C v y yl y} ;7+ > fbh ; ld

    C v y yl y} 67+ > fbh 6 ld

    C v y yl y} 17+ > fbh 1 ld

    ld hld y} yl a > ; ld

    Ybh ld yl a > 83 ld #y}obh ld ycbh j 13,Yca| l sw cbh > Ybh y bc fa ecfc cbh f q{ab c"

    . Wcb ecfc cbh ycbc 9 cbh bc va{ >

    MBH ="8

    V YY Cbh ld v1 A. Ecfc cbh f ybh v ld y 07 ld y} jb5= A Ecfc cbh f ybh v ld y ;7 ;< ld56 M Ecfc cbh f ybh v ld y 97 9< ld5

    9 F Ecfc cbh f ybh v ld il 97 ld"l pl bcbh ioabc bhclw dl q{ab c jb {* MLIP fc sw 9 cbh* p

    bcbh ioabc bhclw sw cbh y cbh F y} s{bh MLIP v ecbh y q{ab c fco bb

    ecbh fb wcl sw po bcbh cbh ycw cb"

    ="6";" f ld ybh cbh ecfc cbh ycko c ycbh SCYB fa MLIP"

    ="6";"1" Ecfc cbh sw cbh A."

    Ybc cbc yl fcbc jbc dbc* ey q{ cay bh elbc ioabc }y ec q{ab* f ec

    bbh d }bh p wcy y}lb" Ioabc bhclw f p yc pbh dbc y}obh dy bhcbc elbc

  • 8/2/2019 HON THIN PHNG PHP XP HNG TN NHIM KHCH HNG DOANH NGHIP TI NGN HNG U T V PHT TRIN VIT NAM

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    Y}abh ;=

    Jlb c j{abpab39Ghdalj"fod

    y b bc* mb pbh" Ioabc bhclw f f q{|b elbc ioabc dy cof dy v vb

    wcd" Ff vb wcd fa ioabc bhclw f ybc fbc y}abc fao"

    Bcbh ycbh ylb wcl yl fcbc jlb q{ab }y yy* f y}lb pbh wcy y}lb b bc*

    mb pbh* j{ il" | j bcd ecfc cbh bh ylb f| bcy* }y f yb bcld y}obhq{ab c pl Bhb cbh"

    ="6";"="Ecfc cbh sw cbh A"

    Ybc cbc yl fcbc* ey q{ coy bh elbc ioabc yy* vb wcd f ybc fbc y}abc

    fao" Bcbh ycbh ylb wcl yl fcbc jlb q{ab ecf yy* d mo fco wcy y}lb b bc"

    F yb bcld y}obh q{ab c pl bhb cbh"

    ="6";"6" Ecfc cbh sw cbh M

    Ybc cbc yl fcbc* ey q{ cay bh elbc ioabc clb yl fa ecfc cbh mbc

    ycbh y{| bclb f dy v fc yl{ fca y bc df ecfc cbh sw cbh A"

    ="6";"9" Ecfc cbh sw cbh F"

    Ybc cbc yl fcbc* ey q{ cay bh elbc ioabc ecbh yy" Ff ecob fco pa|

    f }l }o yb ibh cof s{y clb bcbh |{ y my jl ib b bh{| f ecbh y} f

    b bh cb* wcl hla cb b* ecob pa| ecbh f mo d | "

    ="6";";" Ecfc cbh sw cbh I"

    Ybc cbc yl fcbc* ey q{ coy bh elbc ioabc df mo bh" wcy vlbc

    b q{ cb cof wcl hla cb b bcl{ jb* s{y clb bcbh |{ y my jl ib b

    bh{| f ecbh cob y} f b* ecob pa| ecbh f mo d | "

    ="6";"0" Ecfc cbh sw cbh K

    Ybc cbc yl fcbc f pb bhcld y}bh* ey q{ elbc ioabc jlb yf yc{a j* b

    pa| fc |{ j ecbh f mo d mbh yl vb" Ecfc cbh f wcy vlbc bcbh ecob

    b q{ cb ec yc{ cl* f ec bbh s| }a ybc y}bh dy pb l pl bhb cbh"="6";"8" Ecfc cbh sw cbh @"

    Ybc cbc yl fcbc f pb }y bhcld y}bh* ey q{ elbc ioabc jlb yf yc{a j

    y}obh ycl hlab il5 ioabc bhclw f bh{| f cof abh y}obh q{ y}bc hll yc* wc

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    bcbh ecob b fco pa|"

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    Y}abh ;0

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    jf coy bh fa ioabc bhclw"

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    Y}abh 01

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    f y}lb pbh coy bh y}obh ycl hlab yl"

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    ybc ld sw cbh yb bcld ecfc cbh* fcbc p p| ecl sw cbh yc ld v fa

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    Y}abh 0=

    Jlb c j{abpab39Ghdalj"fod

    ff fc yl{ wcl bcb pl y}bh v" Bcbh fc yl{ f yd q{ab y}bh cb v f y}bh v

    jb cb bcbh fc yl{ y q{ab y}bh"

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    cbh fa MLIP fb mao hd fbh ycd ld ycbh* y} ld wcy p ff y}bh cw

    bc yy cbh" | j l{ ecbh cw j p yy f bcbh fc yl{ b| f yc fc{|b

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    % Y}obh c ycbh sw cbh f q{| bc ld hld y} #ld wcy,* bcbh jl

    ecbh q{| bc fcl yly ff y}bh cw bo v m hld y} fcbc p p| bhl sw cbh

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    fa fb m yb ibh* ey q{ sw cbh f yc ecbh ycf v fcbc sf* ecfc q{ab"

    =";"="6" l ybh sw cbh fca wc cw"

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    Y}abh 06

    Jlb c j{abpab39Ghdalj"fod

    Clb ba| }y bcl{ ff ioabc bhclw f q{| d bc* ff ycbh ylb wcb bc y}b

    ff mo fo yl fcbc ecbh ycy v fcbc sf" Pl df fc fck | ycbh ylb* y}bc

    yc{ d }y bcl{ ycbh ylb* i jl{ ecbh f a po y}obh c v e yob fa

    ioabc bhclw* fcbc p p| i jl{ y}b v vfc e yob ecbh wcb bc fcbc sf eyq{ elbc ioabc ycf v fa bcbh ioabc bhclw b|" Bcbh ioabc bhclw f q{| d

    pa p jb v jl{ p c v e yob | p wcb bc y}{bh ycf cb bcbh ioabc

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    cl{ q{ bcbh y}b v vfc e yob* mo fo ey q{ elbc ioabc bcl{ y}bh cw pb

    yc clb j"

    Fcbc p p| wcb bc bh mb fcy fa ff ioabc bhclw l cl ff ioabc

    bhclw f sw cbh wcl yco db dy df q{| d bcy bc* fc ecl ey q{ sw

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    =";"="9" V jbh ff yc cbh sw cbh fca | "

    C ycbh sw cbh clb yl fa MLIP a }a 78 cbh* f e cl{ y A. fco

    b @ y}obh ecl ff y fcf sw cbh jb f {| yb y}b yc hll a }a 17 cbh" V

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    df q{f y v yo }a ec ecb y}obh plf l fcl{ p y}ao l ycbh ylb"

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    f q{ab q{b j bh{b ycbh ylb b| fbh }y ec j| io ecbh f f{bh fw"

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    Jlb c j{abpab39Ghdalj"fod

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    bh ylb f|* f mly j ff ioabc bhclw f q{| d bc p p| bc cbh b ey

    q{ SCYB" Ycko q{| bc clb ba| mo fo yl fcbc ioabc bhclw hl b bhb cbh

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    sf df yb bcld fa ioabc bhclw"

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    Yl yc y}bh Ply Bad clb ba| fca f bcl{ ff y fcf sw cbh yb bcld

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    =";"6"="Bh{|b bcb fc q{ab"

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    b ba| dl y}bh elbc ioabc fbh f bcl{ yca| l* y i{| q{b j }l }o fbh

    ecf y}f fcbc p p| wcbh wcw sw cbh yb bcld ecfc cbh fa MLIP fca

    | p fb bcl{ cb fc* fb wcl ylw yf cob yclb* m v{bh y}obh ycl hlab yl"

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    f mly j y}obh wcbh bha p q{b j }l }o yb ibh fcbc p p| bl i{bh fc |{fa q{|y bc b| j wcb jol ecfc cbh y ycf clb fcbc vfc ecfc cbh*

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    m" Y}bc fb m yb ibh fca bh {"

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    fb f ff fc yl{ wcl yl fcbc j bcbh fc yl{ wc yc{f }y jb po ec bbh bc

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    Y}abh 0;

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    hl* yc{ ycw ycbh ylb fa bhl sw cbh" Bbh jf* y}bc * elbc bhcld fa bhl

    sw cbh v q{|y bc fcy jbh sw cbh"

    Clb ba| l bh fb m yb ibh yl MLIP ecbh bh {* bcl{ fb m yb ibh

    fb dl* fca f elbc bhcld df i { f o yo ml mb yl ff y}bh lcf" Y{| bclb io fc bh fca mbh ff y fcf yb ibh ecf fco bb }y bcl{

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    f" Bhb cbh fca f f v i jl{ }lbh"

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    ibh fa MLIP" MLIP j dy y}obh mb bhb cbh ycbh dl q{f ioabc jb bcy

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    Y}abh 03

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    $ Yf ybh y}bh > Ybh yl vb* bh{b pb 13$=7+/bd5 yb ibh 18+/bd5

    { y 2 61+/bd5

    $ Bbh jf yl fcbc > y ycbh j q{f y Mavkj LL #FA] > 17$1=+,5

    $ Ec bbh vlbc jl > ]OA 1+5 ]OK 1=+$1;+ #ycko ycbh j q{f y,5

    $ B s{ : ;+5

    $ Y y}bh yc{ ifc p }bh/jl bc{b y}f yc{ 6;+5

    $ F f{ i b/yl vb f 07+5 B y}{bh il cb/ybh i b 97+5

    $ F f{ { y /yl vb f =7$==+5

    $ F f{ ecfc cbh > Ecfc cbh bhol q{f ioabc fcld 87$37+"

    6"1"6" S| ibh c ycbh sw cbh yb bcld"

    MLIP i elb v s| ibh p w ibh c ycbh SCYB* c ycbh SCYB b|

    fbh wcl f yw y}{bh bc hl po ma jbc pf > bc hl dl y}bh bhbc* bc

    hl ybc cbc yl fcbc* bc hl coy bh vb s{y elbc ioabc* bc hl ec bbh q{b

    j fa jbc o ioabc bhclw"

    Df fc fa s| ibh c ycbh sw cbh yb bcld ycko fc{b df q{f y

    ycf clb q{b j }l }o yb ibh* ycf clb fcbc vfc ecfc cbh* ycf clb wcb jol

    b p y}fc i wcbh }l }o ycko l{ 8 Q{|y bc v 9

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    Y}abh 0

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    #;, Ff f ld coy bh ecf"

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    = AA Ecfc cbh sw cbh AA f ec bbh y} b ecbh ed bcl{ vo pl

    ecfc cbh f sw cbh fao bcy" Ec bbh cob y} ecob b fa

    ecfc cbh f sw cbh b| }y yy"6 A Ecfc cbh sw cbh A f yc f bcl{ ec bbh fc{ yf bh yl{

    ff fa ff |{ y mb bhol p ff l{ elb elbc y cb ff ecfc

    cbh f sw cbh fao cb" Y{| bclb ec bbh y} b pb f bc

    ha yy"9 MMM Ecfc cbh sw cbh MMM f ff fc v fco yc| ecfc cbh cob

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    elb elbc y my jl p v yca| l fa |{ y mb bhol f bcl{ ec

    bbh cb y}obh plf jd v{| hld ec bbh y} b fa ecfc cbh"; MM Ecfc cbh sw cbh MM y f bh{| f dy ec bbh y} b cb ff

    bcd y M b I" Y{| bclb ff ecfc cbh b| abh wcl l dy pl

    bcl{ }l }o yld b cof ff bc cbh yl ff l{ elb elbc ioabc*

    yl fcbc p elbc y my jl* ff bc cbh b| f ec bbh ib b v

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    Y}abh 8;

    Jlb c j{abpab39Ghdalj"fod

    v{| hld ec bbh y} b fa ecfc cbh"0 M Ecfc cbh sw cbh M f bcl{ bh{| f dy ec bbh y} b cb

    ecfc cbh bcd MM" Y{| bclb clb ycl ecfc cbh pb f ec bbh

    y} b ecob pa|" Ff l{ elb elbc ioabc* yl fcbc p elbc y bcl{

    ec bbh bc cbh b ec bbh cof yclb fc y} b fa ecfc

    cbh"8 FFF Ecfc cbh sw cbh FFF clb ycl abh m v{| hld ec bbh y} b*

    ec bbh y} b fa ecfc cbh wc yc{f po yc{b jl fa ff

    l{ elb elbc ioabc* yl fcbc p elbc y" Y}obh y}bh cw f |{ y

    my jl s| }a* ecfc cbh bcl{ ec bbh ecbh y} f b"3 FF Ecfc cbh sw cbh FF clb ycl abh m v{| hld bcl{ ec bbh y}

    b"< F Ecfc cbh sw cbh F fco yc| ecfc cbh ycf clb ff yc yf

    slb wc vb cof f ff bh ycl ybh y bcbh plf y} b fa ecfc

    cbh pb abh f i{| y}"17 I Ecfc cbh sw cbh I fco yc| ecfc cbh dy ec bbh y} b*

    ff yb ycy s| }a5 ecbh sw cbh I fco ecfc cbh d plf dy

    ec bbh y} b dl fc i elb"6"9" WCBH WCW SW CBH VA[ ECL F L[ FCBC"

    6"9"1"Mf 1* sf bc bhbc bhc elbc y

    Ia po coy bh vb s{y elbc ioabc fcbc fa ecfc cbh" Coy bh vb

    s{y elbc ioabc fcbc j coy bh kd jl y ;7+ ioabc yc{ y} jb y}obh ybh ioabc

    yc{ cbh bd fa ecfc cbh"

    Y}bh cw ecfc cbh elbc ioabc a bhbc bcbh ecbh f bhbc bo fcld

    ioabc yc{ y ;7+ y} jb yc f q{|b fcb ja bhbc f yld bbh wcy y}lb bcy

    y}obh ff bhbc d ecfc cbh f coy bh fcd ld sw cbh"

    6"9"="Mf =* Sf bc q{| dQ{| d fa ecfc cbh wc yc{f po bhbc bhc elbc y d ecfc cbh abh

    coy bh" Q{| d fa ecfc cbh f sf bc ia y}b plf fcd ld ff fc yl{

    va{ >

    MBH 6"=

    VYY Yl{ fc Bl i{bh ld1

    Pb fc v c{

    Y}b ;7 y bh 6;Y}b 97 b ;7 y bh 67

    Y}b 67 b 97 y bh =;Y}b =7 b 67 y bh =7

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    Y}abh 80

    Jlb c j{abpab39Ghdalj"fod

    Y}b 17 b =7 y bh 17b 17 y bh ;

    =

    Ioabc yc{ yc{b

    Y}b =77 y bh 67Y}b 177 b =77 y bh =7Y}b ;7 b 177 y bh 1;

    Y}b =7 b ;7 y bh 17Y}b 17 b =7 y bh ;b 17 y bh =

    6

    Ybh yl vb

    Y}b 177 y bh =7Y}b ;7 b 177 y bh 1;Y}b 67 b ;7 y bh 17Y}b =7 b 67 y bh ;b =7 y bh =

    9

    Jao bh

    Y}b 1";77 bhl 1;Y}b 1"777 b 1";77 bhl 1=

    Y}b ;77 b 1"777

    a"Bhbc ycbh dl ifc p" MBH 6"6

    Fc yl{

    Y}

    bh

    v

    Q{| d jb Q{| d pa Q{| d bc

    177 37 07 97 =7 177 37 07 97 =7 177 37 07 97 =7Ff fc yl{ p ec

    bbh ycabc yob 10+ 1/ C v ec bbh ycabc

    yob bhb cb 3+ ="1 1"0 1"1 7"3 :7"3 ="6 1"8 1"= 1"7 :1 ="< ="6 1"8 1"9 :1"9=/ C v ec bbh ycabc

    yob bcabc 3+ 1"9 7"< 7"0 7"9 :7"9 1"8 1"1 7"8 7"0 :7"0 ="= 1"3 1"= 7"< :7"

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    Y}abh 88

    Jlb c j{abpab39Ghdalj"fod

    3/ B il cb/pb fc v

    c{ #jb, 17+ 1"7 1"= 1"; 1"8 2="7 1"7 1"= 1"; 1"8 2="7 7"3 1"7 1"= 1"9 21"9Ff fc yl{ p ec

    bbh vlbc jl #+, 6=+

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    Y}abh 83

    Jlb c j{abpab39Ghdalj"fod

    f" Bhbc fbh bhclw" MBH 6";

    Fc yl{

    Y}

    bh

    v

    Q{| d jb Q{| d pa Q{| d bc

    177 37 07 97 =7 177 37 07 97 =7 177 37 07 97 =7

    Ff fc yl{ p ecbbh ycabc yob 10+ 1/ C v ec bbh ycabc

    yob bhb cb 3+ ="7 1"9 1"7 7"; :7"; ="= 1"0 1"1 7"3 :7"3 ="; 1"3 1"6 1"7 :1"7=/ C v ec bbh ycabc

    yob bcabc 3+ 1"1 7"3 7"9 7"= :7"= 1"= 7"< 7"8 7"6 :7"6 1"6 1"7 7"3 7"0 :7"0Ff fc yl{ p bbh

    jf coy bh 6=+ 6/ Pbh q{a| cbh yb

    eco 3+ ;"7 9"7 6"7 ="; :="; 0"7 ;"7 9"7 6"7 :6"7 9"6 9"7 6"8 6"9 :6"99/ Pbh q{a| ff ecob

    wcl yc{ 3+ ;"7 9"7 6"7 ="; :="; 0"7 ;"7 9"7 6"7 :6"7 9"6 9"7 6"8 6"9 :6"9;/ Pbh q{a| pb j{

    bh 3+ 9"7 6"7 ="7 1"; :1"; 9"7 6"7 ="7 1"; :1"; 9"7 6"7 ="7 1"; :1";0/ Cl{ v{y v ibh yl

    vb 3+ ="6 ="7 1"8 1"; :1"; 6"; ="3 ="= 1"; :1"; 9"= 6"; ="; 1"; :1";Ff fc yl{ p b fb

    b =7+ 8/ B wcl y}/ybh

    bh{b pb #+, 17+ 9;"7 ;7"7 07"7 87"7 287 9;"7 ;7"7 ;;"7 0;"7 20; 97"7 9;"7 ;7"7 ;;"7 2;;3/ B il cb/pb fc v

    c{ #jb, 17+ 1"= 1"; 1"8 ="7 2= 1"1 1"6 1"; 1"3 21"3 1"7 1"= 1"9 1"; 21";Ff fc yl{ p ec

    bbh vlbc jl #+, 6=+

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    Y}abh 8

    ybc ff fc yl{ wcb bc ec bbh vlbc jl* j{b pb fcb jl bc{b y}f

    yc{ ybc fc y} fc yl{ jl bc{b y}b pb fc v c{" Fc yl{ Jl bc{b y}b pb

    fc v c{ j{b pb fcb jl bc{b va{ yc{ p | fcbc j jl bc{b ycf y d fc v

    c{ bcb f" Ff fc yl{ ecf fcb jl bc{b y}f yc{ p jl bc{b y}f yc{ dl

    wcb bc bh cl{ q{ coy bh fa ioabc bhclw* ff ioabc bhclw { mbc bh*

    y}bc y}bh cw my cw j io ioabc bhclw f { l yc{"

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    Y}abh 36

    Jlb c j{abpab39Ghdalj"fod

    bhl bh { abcbhclw

    97 ybh f ylb b ylb v=7 abh m bhcl pb* m y}{| y

    = 8+ Elbc bhcld fc{|bdb fa bhl y}fylw q{b j ioabc

    bhclw

    177 Y 17 bd y} jb37 Y 8 bd b il 17 bd07 Y ; bd b il 8 bd

    97 Y = bd b il ; bd=7 Il = bd

    6 8+Y}bc cf pb fa

    bhl q{b j

    177 Y}b l cf07 l cf=7 Il l cf cof ecbh f ylb

    9 0+Bbh jf l{ cbcfa bhl y}f ylw

    jbc o ioabc bhclw

    177 ]y yy37 Ybh l yy07 Ec97 Y}{bh mbc=7 Ed

    ; ;+ F f{ y fcf p dly}bh eld voy blm fa ioabc bhclw

    177 Yy37 Ybh l yy07 Ec97 Y}{bh mbc=7 Ed

    BcdLLL

    Yl a67

    ldQ{ab c pl bhb cbh

    1 9+ Jfc v y} b faecfc cbh y}obh 1=

    ycbh q{a

    177 J{b y} b bh cb=7 ybh f b q{ cb* f f{ jl

    = 9+V jb f f{ jl yclhlab y} b y}obh 1=

    ycbh q{a

    177 :4 1 jb37 Y = b 6 jb07 Y 9 b 0 jb97 Y 8 b < jb=7 Cb < jb

    6 6+ V jb ff fad eybhol mbh dy ec

    bbh ycabc yob

    177 Fca ybh f=7 ybh f y}obh =9 ycbh q{a

    9 6+ Ybc cbc f{bh fwycbh ylb ycko |{ f{

    fa MLIP

    177 J{b | p fcbc sf07 df y}{bh mbc

    =7 Ecbh | p bh cb; 9+

    Df v ibh ffifc p fa MLIP

    177 Fc v ibh yl MLIP37 Yl MLIP jb cb ff BC ecf07 Yl MLIP mbh ff BC ecf97 Yl MLIP bc cb ff BC ecf=7 y v ibh yl MLIP

    0 9+

    Y y}bh ycabc yobioabc yc{ q{a MLIP

    177 177+ ioabc yc{37 Y 87+ b il 177+07 Y ;7+ b il 87+97 Y 67+ b il ;7+=7 Bc cb 67+

    8 6+ 177 Cb 17 bd

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    Y}abh 39

    Jlb c j{abpab39Ghdalj"fod

    Ycl hlab q{ab c plMLIP

    37 Y 8 bd b 17 bd07 Y 6 bd b il 8 bd97 Y 1 bd b il 6 bd=7 Il 1 bd

    3 6+

    Ybc y}bh b q{ cbyl ff bhb cbh ecf

    177 Fca ybh f y}obh =9 ycbh q{a

    07 ybh f y}obh =9 ycbh q{a=7 abh f b q{ cb

    < =+ bc cbh q{ab cpl ecfc cbh y}obh

    ycl hlab yl

    177 Wcy y}lb07 I{| y}97 Ycol j{l=7 Fcd iy

    BcdLP

    Yl a=7

    ldFf bcb y mb bhol

    1 9+

    Y}lb pbh bhbc

    177 Y}obh hlal ob wcy y}lb fao

    37 Ybh l wcy y}lb07 b bc97 F i{ cl{ v{| ycol=7 abh v{| ycol

    = 9+ Ec bbh vb wcdfa ioabc bhclw myca| yc ml ff vb

    wcd yca| yc

    177 ]y ec37 Ybh l ec07 Mbc ycbh97 Ybh l i=7 ]y i

    6 9+ Ybc b bc fabh{b f{bh fw

    bh{|b jl{ { po

    177 ]y b bc07 Ybh l b bc=7 Ecbh b bc

    9 9+Fcbc vfc mo c fa

    fcbc wc

    177 F fcbc vfc mo c37 Cl{ q{ mo c ycw07 Ecbh f fcbc vfc mo c=7 Cb fc wcy y}lb

    ; 9+Df wc yc{f po

    l{ elb y bclb

    177 ]y y wc yc{f37 Wc yc{f ecbh bh e97 Wc ycf bcl{=7 Wc yc{f cob yob

    Bcd P Yl a

    17ld Ff f ld ecf

    1 1+V wc yc{f po dy

    v y bc f{bh fw

    177 I yd ff bc f{bh fw07 Mbc ycbh=7 Wc yc{f po v y bc f{bh fw

    = 1+V wc yc{f pobhl yl{ ibh

    177 Bc{ f{ jb07 Mbc ycbh=7 Bc{ f{ y

    6 1+V bd coy bh fa

    ioabc bhclw

    177 Cb 17 bd07 Y 6 bd b 17 bd=7 Il 6 bd

    9 =+ Yf ybh y}bh 177 Cb =7+

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    Y}abh 3;

    Jlb c j{abpab39Ghdalj"fod

    ioabc yc{ 07 Y ;+ b =7+=7 Il ;+

    ; =+Yf ybh y}bh jl

    bc{b

    177 Cb =7+07 Y ;+ b =7+=7 Il ;+

    0 1+Wcd pl coy bh fa

    ioabc bhclw

    177 Yob q{f* f s{y ec{37 Yob q{f ecbh f s{y ec{07 Y}obh wcd pl dlb97 Y}obh wcd pl ybc=7 Wcd pl bc cb ybc

    8 1+Ycl hlab coy bh

    fa ioabc bhclw

    177 Cb 17 bd37 Y 8 bd b 17 bd07 Y 6 bd b il 8 bd97 Y 1 bd b il 6 bd=7 Il 1 bd

    3 1+ Y}lb pbh wcy y}lbfa ioabc bhclw

    177 Wcy y}lb bcabc07 Wcy y}lb df y}{bh mbc97 F i{ cl{ v{| ycol=7 abh v{| ycol

    6"9";"Mf ;* Ybc ybh ld"

    Ybh ld 4 ld ff fc yl{ yl fcbc #s, y}bh v wcb yl fcbc#%,

    ld ff fc yl{ wcl yl fcbc #s, y}bh v wcb wcl yl fcbc

    Y}obh y}bh v fa wcb yl fcbc p wcl yl fcbc wc yc{f po mo fo yl

    fcbc fa ecfc cbh f f eld yob ca| ecbh f eld yob"

    MBH 6"3

    Ff fc yl{ Mo fo yl fcbc f

    eld yob

    Mo fo yl fcbc ecbh

    f eld yobFf fc yl{ yl fcbc 07+ ;7+Ff fc yl{ wcl yl fcbc 97+ ;7+

    6"9"0"Mf 0* sf bc ey q{ sw cbh yb bcld"

    Ia y}b ld y f* ecfc cbh f sw po dy y}obh 17 bcd ycko ycabh

    ld va{ >

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    Y}abh 30

    Jlb c j{abpab39Ghdalj"fod

    MBH 6"

    $ C ycbh co }l }o yb ibh* ff bh{|b bcb ib b }l }o yb ibh* y

    fco }bh plf SCYB ecfc cbh j fb ycly y}obh fbh yf q{b y} }l }o yb ibh"

    $ C ycbh co f v j j{b p SCYB ioabc bhclw pa| pb bhb cbh* bh{|b

    yf p ff fc yl{ ycbh ibh sw cbh* elbc bhcld sw cbh y}b yc hll y

    a }a ml cf fco Ply Bad"

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    Y}abh 33

    Jlb c j{abpab39Ghdalj"fod

    $ Wcb yfc bc hl ycf y}bh c ycbh SCYB yl MLIP* bhclb f{ c ycbh

    SCYB fa ff y fcf ecf bc FLF* Plkyfodmabe ey cw pl elbc bhcld sw

    cbh fa ff y fcf jb* f {| yb p fa ff bf y}b yc hll y a }a ff

    elb bhc cob yclb c ycbh sw cbh"Ff elb bhc cob yclb c ycbh sw cbh mao hd f l pl bc bf p

    l pl MLIP" Ff elb bhc l pl bc bf f ybc ybh q{y* p d* f yf ibh c

    y} fco plf ycf ycl SCYB coy bh cl{ q{" Ff elb bhc l pl MLIP j f yc*

    fcl yly fb f po bcbh cb fc fa c ycbh SCYB clb cbc"

    $ Y bcbh elb bhc cob yclb c ycbh SCYB* j{b pb s| ibh dy

    c ycbh SCYB dl yca| yc fco c ycbh sw cbh yb bcld clb cbc" C ycbh

    SCYB d j{b pb elb bhc v | cb* bc hl y}b bcl{ eca fbc f bc

    cbh b coy bh fa ioabc bhclw* bcy j ff fc yl{ wcl yl fcbc j{b pb a

    }a b =< fc yl{ yca| yc fco 1= fc yl{" Ecl SCYB ycko wcbh wcw sw cbh yb

    bcld dl fcf fcb ey q{ sw cbh v wcb bc fcbc sf cb ybc cbc coy bh

    fa ecfc cbh"

    SCYB j bc hl df }l }o fa bhl pa|* ec bbh y} b y}obh ybh jal

    fa bhl l pa|" Dy c ycbh sw cbh yb bcld | wcl mao q{y cy f ff

    bl i{bh p ybc cbc yl fcbc* ybc cbc elbc ioabc p bhbc bhc d ioabc bhclw

    abh elbc ioabc* c ycbh sw cbh wcl f ey f ylbc coa y}b yc hll bcbh

    bh ycl pb wcl wc cw pl l{ elb elbc y* dl y}bh elbc ioabc fa Ply Bad"

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    ibh fcbh y}bc lb yob ycf clb sw cbh y bh ecl bhl ycf clb sw

    cbh fc fb bcw i jl{ po fcbh y}bc* ff y}bh cw l pl sw cbh bcbh

    ioabc bhclw dl fca f q{ab c yb ibh* bcbh ioabc bhclw dl ycbc jw " fco wcbh wcw SCYB cob yclb cb* y}obh q{ y}bc ycf clb fb wcl ylw yf

    bhclb f{ p cob yclb bcbh pb fca cob yclb"

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    Y}abh 3