Voorstelling Hanssens Telecom

1

Historiek

2

1991• Oprichting van ‘Hanssens Telecommunication’

1992• Partner van ‘Matra Communication’ huidige Aastra

2001• Overname van Matra klanten West- en Oost-Vlaanderen

2002• Verhuis naar kanaalzone te Roeselare

2003• ‘Hanssens Telecommunication’ wordt ‘Hanssens Telecom nv’

2005• ISO 9001 Certified

2009• +900 systemen

2011• Prince II Certified

Wat is onze missie?

Het bieden aan professionele gebruikers van een stabiel communicatieplatform dat klaar is voor de toekomst. Dit communicatieplatform integreert alle huidige en toekomstige communicatiemiddelen.

3

Wat is onze visie?

“Unified Communication, namelijk de integratie van voice (telefoongesprekken, conferentiegesprekken…) en data (documenten, spreadsheets, instant messaging, e-mail, outlookkalender, videoconferencing, etc.), zal de komende jaren even sterk de manier van zaken doen veranderen als e-mail gedaan heeft begin 2000.” (Gartner)

4

Wat zijn de gemaakte strategische opties voor 2011 ?

• Unified communications : databasekoppelingen, presence, recording

• IP- en SIP-telefonie

• Intelligente routering + callcentertoepassingen

• Mobile communication

• Videoconferencing (Polycom)

5

Referenties

INFRAX

Vlaamse gemeenschap

Provincie West-Vlaanderen

Lokale Politie: Knokke, Mira, Midow, …

Gemeenten: Knokke , Koksijde, Bredene, Wielsbeke, Erpe-Mere, …

Intercommunale Leiedal

Bond Moyson

Berry Floor

Brenntag

Groep Vandecasteele

Renson

Group Galloo

Clarebout Potatoes

6

Referenties

KATHO

Ardo

De Kinkhoorn

Vero Duco

OCMW’s: Veurne, Bredene, Knokke-Heist, Tielt, …

Westlandia

Decospan

Valvan / Vascon / Van Dommele

Verkindere

Howest

Mc Three Carpets

Athena Graphics

CLB

7

© Aastra – 2011

Aastra Solutions, Evolution & Innovation

© Aastra – 2011

Agenda

Unified Communications

Intelligent routering (Aastra Communication Portal = ACP)

Aastra Mobility: IP-dect

© Aastra – 2011

Unified Communications -

Collaboration

© Aastra – 2011

Aastra UC : multimedia communications

Voice

Chat

Video

SMS

Mail

Presence

Management

© Aastra – 2011

Aastra UC : standard features

CTI or Softphone, CTI with any type of phone

Easy call controll

Centralization of enterprise directories

• Scheduled synchronization with :> Exchange, public & private contacts, Active Directory, Lotus Notes, SQL, ODBC, LDAP

Contact lists : private, public

• Shared Logs i.e. Boss/Secretary

Call logs

• Missed calls, even if not connected

• Message waiting indication VM

© Aastra – 2011

Drag & Drop numbering

Copy / Paste numbering

With number “clean up” :

• text : +32 \ / (473) ...

Aastra UC : standard features clients

Select Number or more !!

02 247 68 69

Dial from any document, email, web page, web search engine, call

log … use drag & drop or copy/paste

© Aastra – 2011

Aastra UC : standard features

Presence management,

3 types of presence :

• Telephony

• TWP-status

• Exchange & Lotus Notes

© Aastra – 2011

Aastra UC

Presence management,

Choose the best way to communicate according the

status of your contact :

• Click&Dial

• E-mail

• Chat

• SMS

• AudioShare

• VideoShare

© Aastra – 2011

UC Client : standard features

Presence management :

Management of incoming calls

• Create rules

• Manage rules :

> Activate/desactivate rule

> See actual status rules

© Aastra – 2011

UC Client : standard features

Presence management :

Current device

> Create your virtual office(s) or desk(s)

> Decide which to use

> You appear to be in the office for the called party

> Automatically route your incoming calls to your virtual

office or desk current device

© Aastra – 2011

Why Aastra for Unified Communications?

Strengths:

All-in-one solution

• Simple infrastructure

• Easy Administration

Modular, adapted to each user needsMulti-language“Adobe AIR” version or “HTML” versionIntegrated conversation recordingAudio & Video ConferencingApplication sharing Innovative Integration in desktop environment thanks to Web servicesEvolutive thanks to chosen technology : XMPPAttractive pricing

© Aastra – 2011

Aastra UC : ROI

Server based system :

• 1 server for all services, centralized management

• Open standards : SQL, ODBC, LDAP, Web Services XML, …

• Market players : Exchange, Lotus Notes, Active Directory, OCS, …

• Market trends : VMWare, TSE, Citrix, …

d

NO client :

• OS independent

• NO installation on client

• NO maintenance on client

Easy deployment & management

© Aastra – 2011

Aastra UC : system architecture

Server based system, no client installation required

Easy deployment & management

LAN/WAN

\\twp-server\tws_caller\TWS_Loader.exe Communication Server

« UC Server »

Communication

Gateway

© Aastra – 2011

UC in a nutshell

© Aastra – 2011

Agenda

Unified Communications

Intelligent routering (Aastra Communication Portal = ACP)

Aastra Mobility: IP-dect

© Aastra – 2011

Wat is intelligente routering?

© Aastra – 2011

Customer Services • call origin recognition, throughout the different sites • Different opening hours• Overflow throughout lot of services• Permanent services, external permanency

“Jukebox”• Many different welcome messages depending hour of day and sites

European emergency center• chemical disasters,• monitored transfer of international calls to local permanency

Order intake• Automated exhaustive customer identification and number look up

• Skill based routing based on database information• International calls

Self service :• Follow-up status purchase and delivery• Meterstanden electriciteit, gas, water, ….

Examples of usage :

© Aastra – 2011

On-demand Conferences / Outbound IVRNew feature, initial Need

The initial request:

• A power plant security agent calls the emergency number

• The ACP server simultaneously dials two persons

> One fireman and one nurse, needs to confirm by “ # ”

• Each person who answers is instantly put in a conference with the others

ACP serverSecurity agent

Fireman

Nurse

+++

© Aastra – 2011

On-demand Conferences / Outbound IVRExamples of Usages (1/2)

On-demand conference usages:

• Emergency number :

> Possibility f.i. to ring multiple numbers at a time for each skill and add in

conference only the first one who answers and confirms, …

> Activate presence via simple dial in nr

• Subway stations monitoring from a control center:

> A control agent clicks on the subway map and instantly enters in a

conference with interphones of the station

• Complex call transfers:

> "Transfer" a caller to one person by ringing multiple numbers simultaneously

and establish a conference with the first one who answers and confirms

© Aastra – 2011

On-demand Conferences and Outbound IVRExamples of Usages (2/2)

Outbound IVR usages:

• On-site technicians notification:

> Upon arrival of an e-mail, send an outbound voice call to a technician, play

text-to-speech messages and gather DTMF input

• B2C IVR:

> Play IVR notification to customer when his magazine subscription has to be

renewed

• Integrated through Web Services in the company’s back office

• Possibility for the customer to renew his subscription thanks to DTMF

confirmation

> Play password over the phone in order to secure customer identification on a

website

• …

© Aastra – 2011

Agenda

Unified Communications

Intelligent routering (Aastra Communication Portal = ACP)

Aastra Mobility: IP-dect

© Aastra – 2011

IP DECT

© Aastra – 2011

Benefits :• 100% Aastra equipment

• Re-use existing Aastra DECT sets

• Best of 2 worlds

• Easy deployment

• Use data cabling

• PoE

• Same coverage DECT

• Localisation sets

• Call By Name

IP DECT architecture overview

Central Network

Management

WAN

ISDN

Remote site 1

ISDN

Aastra 5000

LAN

Remote site 2

© Aastra – 2011

Usage

• New A6xxd mobile phone ergonomics

• Access to the Aastra 5000 LDAP directory during the communication

• Personal directory management with synchronization on a PC phonebook.

• Enhanced audio quality (DECT XQ) in environments with metal obstacles

• Written messages between DECT A6xxd mobiles

Architecture

• DECT XXL: up to 2048 base stations and more than 4 500 mobile phones

• Increased security: OMM redundancy

IP DECT : enhancements

© Aastra – 2011

Advanced services

• Alarms notification

• Location of phones

• OMM openess (XML Interface)

> for third party applications (alarms, messages, location)

IP DECT : enhancements

© Aastra – 2011

IP DECT : Alarm notification

EventsFire detection, sensors, patients calls,…

DECT NotificationFree or busy phone, hunting groups

Acknowledgement

Administration, notification follow-up, archiving

© Aastra – 2011

IP DECT : users location

Real time mobile phones supervisionAastra 6xxd

• Global or detailed building plan

Users movement log

Emergency call traces• PC alarm ring toggle

• Alarm processing scenarios (e-mail, calls, etc.)

• Emergency call log

Statistics

Archiving

Web server access,

© Aastra – 2011

Users mobility inside the Enterprise• Radio coverage (roaming +handover)

• Remote sites (no gateways required)

Users reactivity• Industrial process: alerts in the industrial chain

• Hospitals: patients supervision

Increased users security• Isolated worker assistance services

• Simplified location of users

• Alerting of people near the user

• Faster reaction

Tracking, bvb nachtbewaking

IP DECT : Benefits

© Aastra – 2011

Thank you!