GOGO 24/7 Sales & Support

24/7 Team• Team of 7• 24/7 Coverage –

Round the Clock• All in-house

(GOGO Trained)

Call Stats past 6 months• November – 1,567 (268 pax)• December – 1,453 (229 pax)• January – 2,248 (197 pax)• February – 2,140 (196 pax)• March – 2,289 (266 pax)• April – 2,029 (282 pax)

Sales Stats

• 146 bookings assigned to branches• $471,529 in TTV for the branches• $31,241 Profit for the branches

February 2012

• 167 bookings assigned to the branches• $504,597 in TTV for the branches• $32,301 in profit for the branches

March 2012

• 93 bookings assigned to the branches• $271,554 in TTV for the branches• $17,103 in profit for the branches

April 2012

Misc Info

• Each month the list of bookings is sent to Finance, who bills the branches on their PNL. The profit will not come directly off the booking, but comes off the branch PNL

ECO’s – $25 for each option held that turns into a booking

• On average, about twice a month• Mostly ticketing errors, missing portions of names (denied boarding), wrong

dates ticketed, in some cases cancelled air segments (never ticketed) and ticketed wrong destination

Challenges (1) Last minute / 11th hour errors

• We ask that branches read their queues numerous times throughout the day.• Now with round the clock coverage especially, any action that is needed will be

sent to the branch for follow up• Communication, communication, communication

Challenges (2) Communication

How can you help?

• Read weekly 24/7 update– This includes any updates to 24/7, major issues,

tips, and suggestions, as well as the full call log• Share your feedback with us• We are all one big happy family