Gautam Singh
5
Gautam Kumar Flat no 1605, Sec 134, Jaypee Cosmos Noida 201304 Contact no: 9540162416 8285190003 E-Mail: [email protected] [email protected] CAREER OBJECTIVE Desire to work in an arena where my knowledge and commitment can be of the utmost use to bring upon the inevitable growth and development of the process as well as the organization as a whole. EXPERIENCE SUMMMARY I have 5 years of experience working in EUC Support. Currently I am handling System Administrator profile in Amdocs. Here I am handling user’s Phone calls, e-mails, escalations and person in case within APAC. It includes creating and managing user’s/recourses accounts. Also identifying & resolving all client level application’s issue. WORK EXPERINCE COMVERSE (New Delhi) Duration: 9 th Jun 2014 to till date. Designation: System Administrator Roles and Responsibilities: Providing technical support for all kinds of Server, Desktop, Applications and Software at the site. Managing AD, DNS & DHCP Creating User’s Domain Account with defined access rights and privilege. Providing access rights & Permissions to user on file, server and other services Creating and managing Exchange Account & Mail box. Installation, Configuring & maintaining e-mail clients (MS Outlook). Working in VDI (Virtual Desktop Infrastructure) environment. Creating & managing VDI taking snapshot/Revert back if required. Providing Remote Support to Users on all client applications related
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Transcript of Gautam Singh
Gautam Kumar
Flat no 1605,Sec 134, Jaypee CosmosNoida 201304Contact no: 9540162416 8285190003E-Mail: [email protected] [email protected]
CAREER OBJECTIVE Desire to work in an arena where my knowledge and commitment can be of the utmost use to bring upon the inevitable growth and development of the process as well as the organization as a whole.
EXPERIENCE SUMMMARY
I have 5 years of experience working in EUC Support. Currently I am handling System Administrator profile in Amdocs. Here I am handling user’s Phone calls, e-mails, escalations and person in case within APAC. It includes creating and managing user’s/recourses accounts. Also identifying & resolving all client level application’s issue.
WORK EXPERINCE
COMVERSE (New Delhi)
Duration: 9th Jun 2014 to till date.Designation: System Administrator
Roles and Responsibilities: Providing technical support for all kinds of Server, Desktop, Applications and Software at the site. Managing AD, DNS & DHCP Creating User’s Domain Account with defined access rights and privilege. Providing access rights & Permissions to user on file, server and other services Creating and managing Exchange Account & Mail box. Installation, Configuring & maintaining e-mail clients (MS Outlook). Working in VDI (Virtual Desktop Infrastructure) environment. Creating & managing VDI taking snapshot/Revert back if required. Providing Remote Support to Users on all client applications related issues. Maintaining and configuring other software like McAfee/Symantec, virus scan with latest DAT files. Managing WSUS Managing users data using Wanova Analysis & troubleshooting of LAN, WAN & VLAN. Installation and Troubleshooting of VPN (CISCO, Check Point),. Working with Blackberry. Call monitoring Using BMC Remedy. Handling customer’s escalations. Managing vendors for HW issue (Team Computers, HP & Dell).
Net Connect (New Delhi)
Duration: 28th April 2013 to 20th Mar 2014.Designation: Remote Desktop support Engineer (L2)Name of Customer: FIS Global Services
Roles and Responsibilities:
Providing support for all kinds of Applications and Software to 3000+ users at the site. Handling calls related to Application, Network, Desktop, Laptop and User’s query.
Attending day-to-day user's problem (Phone calls, mail and e-mails, and in person case) and responding on same.
Installation and troubleshooting of windows operating system XP & Windows 7. Providing Remote Support to Users on all client applications related issues. Taking backup, formatting & reconfiguring system. Performing and updating Inventory for desktop and peripherals. Installation and Troubleshooting of Local and Network printers & scanner. Troubleshooting of all issues related WI-FI. Analysis & troubleshooting of WAN & LAN. Maintaining and configuring other software like McAfee virus scan with latest DAT files. Creating Users Account with defined access rights and privilege. Providing access rights & Permissions to user on file, server and other services. Installation, Configuring & maintaining e-mail clients (MS Outlook & Lotus Notes). Working in VDI (Virtual Desktop Infrastructure) environment. Installation and Troubleshooting of VPN. Working with Blackberry. Responsible for managing the vendors (Lenovo and Dell).
P.C Solution (New Delhi)
Duration: 28th October 2011 to 23rd April 2013.Designation: Desktop Support Engineer (L2)Name of Customer: American Express.
Roles and Responsibilities:
Providing support for all kinds of Applications, Hardware and Software to 3500 users at the site. Installation and troubleshooting of windows operating system XP and Windows 7. Providing Support to Users on all client applications related issues. Including Lotus Notes & MS Outlook as mailing software. Up gradation and maintenance of hardware on all the systems. Taking backup, formatting & reconfiguring system. Analysis & troubleshooting of WAN & LAN. Maintaining and configuring other software like McAfee virus scan with latest DAT files. Managing User’s account and Define access. Creating Users Account with defined access rights and privilege. Providing access rights & Permissions to user on file, server and other services. Configuring Lotus Notes and resolving Notes related issues. Installation, Configuring & maintaining e-mail clients (MS Outlook, Exchange). Installation and Troubleshooting of VPN. Working with Blackberry. Responsible for managing the vendors (Lenovo and Dell).
TEAM Computer (New Delhi)
Duration: 9th Dec 2010 to 30th September 2011.Designation: Desktop Support EngineerName of Customer: Aon Hewitt.
Roles and Responsibilities:
Providing support for all kinds of Applications, Hardware and Software to 4500 users at the site. Installing and Maintaining of OS (Windows-XP & Win-7) and all Hardware devices. Troubleshooting of OS, applications and hardware related issues. Physical setting up of computers with various client label applications and programs Troubleshooting of all problems of clients related to Software, Hardware and Network related issues. Configuring Lotus Notes and resolving Notes related issues. Configuring WI-FI and LAN network. Installation and Troubleshooting of VPN. Troubleshooting of WI-FI related all issues.
Installing and managing printers. Responsible for managing the vendors (Dell).
ADDITIONAL SKILLS SUMMARY
Working with Windows server 2003 & 2008. Creating and maintaining working Active Directory. Configuring parent domain, additional domain, child domain. Managing Organizational Unit. Managing User’s account and Define access. Providing access rights & Permissions to user on file, server and other services. Installation, configuration & maintenance of DNS & DHCP Server. Configuring Exchange Server 2007. Managing Mailboxes. Configuring Pop3 and Imap4 on Outlook Express and Ms Outlook. Installation and Troubleshooting of VPN. Working in VDI (Virtual Desktop Infrastructure) environment. Managing users data using Wanova Working with Blackberry.
ACHIEVMENT
1) Worked GBST Project in American Express.
Configured more than 400 of User’s account (Domain/Exchanged Mail) with defined access rights and privilege.
Also configured user’s Laptop and Desktop with required applications under project. Handled User Acceptance Testing (UAT) of computers and ensuring that computer systems and
functionality working properly with required applications.
2) Worked on TSC Project in American Express
Configured more than 200 of User’s account (Domain/Exchanged Mail) with defined access rights and privilege.
Also configured user’s Laptop and Desktop with required applications under project. Handled User Acceptance Testing (UAT) of computers and ensuring that computer systems and
functionality working properly with required applications.
3) Worked on Win-7 Migration Project Comverse Migrated Win-7 on almost 300 of User’s desktop and laptop. Also configured user’s Laptop and Desktop with required applications under project. Handled User Acceptance Testing (UAT) of computers and ensuring that computer systems and
functionality working properly with required applications.
PROFESSIONAL QUALIFICATION
Diploma In Computer Application: Oxford Institute Dhanbad-2010 M.C.S.E Certification
COURSES & TRAINING
Persuing M.C.S.A 2012 Certification Completed M.C.S.E certification Attended training on Installing and configuring O.S Attended training on Communication skill Attended Training on Vendor management
EDUCATION
High school : Passed from Jharkhand Board in 2005.
Intermediate : Passed from J.A.C Board in 2007. Graduation : Passed from V.B.U in 2011.
PERSONAL STRENGTH
Positive Attitude Good communication Skills Adaptability Quick learning ability. Confident, ambitious and result oriented.
PERSONAL DETAILS : Father’s Name : Mr. Anup Kumar Singh
Nationality : Indian
Date of Birth : 01/02/1990
Marital Status : Single
Hobbies : Playing cricket and watching matches
Language : English, Hindi
Signature….. Gautam Kumar
