FROM MOUNTAINS OF PAPERWORK TO EFFICIENT BUSINESS AUTOMATION

How SilkRoad’s integrated talent management solution helped remove the HR paperwork mountain generated by high staff turnover and robust training requirements at Lumo Energy

Lumo Energy is one of Australia’s leading electricity and gas

retailers

Half a million customers and a

combined workforce of 515 people

Won the ‘Most Satisfied Customers Electricity Provider’ award in Victoria in

2013

High staff turnover resulted in continual recruitment drives and significant training

requirements, which were processed manually.

The six month onboarding process that was difficult to

manage.

The HR team struggled to overcome excessive paperwork, which prevented them from offering a high level of support to the business.

New hiring functionality Employee onboarding Training and development Performance management

They needed a software solution that would help them better manage the recruitment, onboarding, people management, and learning and development

(L&D) processes.

Replaced the paper mountain with innovative, strategic processes

Enabled the HR team to grow and refine a pool of potential hires

Reduced the amount of Reduced the amount of time spent on each recruitment process

Helped identify the right cultural fit and talent profile for each position

Reduced staff turnover

Enabled the company to Enabled the company to engage with a broader talent pool

Positioned Lumo Energy as an Employer of Choice

Enabled employees to access content relevant to their role or job function

Shared details about informal benefits such as gym memberships

Outlined information Outlined information about company procedures to staff

Guaranteed valuable knowledge isn’t lost if an individual leaves

Guided new hiGuided new hires through a six-month onboarding program

Reduced time managers spent onboarding new staff

Helped new employees Helped new employees become productive in their role quickly

Enabled the HR team to deliver timely, targeted training programs

Introduced e-learning units such as online leadership courses

EmpoweEmpowered employees to manage their own development

Allowed the company to update training records quickly online

CCreated easy access to compliance training records

Reduced the amount of time it took to pull together a training compliance report

Enabled Lumo to set goals, evaluate employee skills and provide feedback

OOffered a way to keep staff informed of opportunities for development

Helped improve employee engagement and reduce attrition rates

ImpImproved the ability to manage team or individual workflows, goals and KPIs

Reduced time spent on performance management processes

FFreed up the business to focus on building the bottom line

Fully automated recruitment and

onboarding process that reduces time spent sifting through CVs and getting employees settled in

Online learning and development system that provides e-learning for employees and critical training reports for the

business

Ensured staff are engaged, motivated, and providing outstanding customer service

Allowed Lumo’s management team to focus on building the business

ABOUT LUMO ENERGY

THE PROBLEM

THE SOLUTION

THE RESULTS

52%

60%

Percentage of workforce based in

call centre

Thanks to all four SilkRoad solutions, the company automated many necessary manual procedures, increasing efficiencies and saving countless man-hours

The organisation turned to SilkRoad’s LifeSuite for help

Percentage of day consumed by paperwork,

before SilkRoad

4Number of L&D modules to be conducted over 10

months

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This infographic is brought to you by

Creating the finest employee experience is SilkRoad’s passion and drives everything we do. Our cloud-based social talent management suite nurtures employee engagement from recruiting and onboarding, through learning and career development; encompassing all aspects of HR management (HRMS) from pre-hire to retire.

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