Managing Organizational Change

Presented by:

Randy Saffold ,

Executive Director, Associated Students Inc., CSUEB

From John Kotter’s “Our Iceberg Is Melting”

Today’s Topics

• What’s Changing and Why

• Choosing Our Reaction

• How to Manage Change

• Planning for the Future

From John Kotter’s “Our Iceberg Is Melting”

What’s Changing and Why

• The Contraction of Autonomy

• Auxiliary Consolidations

• Online Population Growth

The Contraction of Autonomy

• More scrutiny on how we use fees

• Public distrust of administration

• Where is accountability

• Dissolution

Auxiliary Consolidations

• Removal of duplicate services

• Budget restrictions

• Program prioritization

Online Population Growth

• President and Governor want more

graduates for less money in less time

• Corporations are starting to get involved

with curriculum

• Private public partnerships are increasing

• Spocs and Moocs are gaining legitimacy

• Working professionals going online to re-

tool their education as corporations go

digital – ATT model

Choosing Our Reaction

• Look at the trends to predict the future

• Is the cheese getting smaller?

• Is the water rising on the island?

• Is your iceberg melting?

• Fight fire with friendliness

• Are you becoming a true collaborative partner?

• Row in the same direction

• Ask yourself do you have to do it in-house

• Outsourcing works

How to Manage Change

• Create a sense of urgency

• Identify a team

• Seek input for buy in

• Create a change strategy

• Communicate plan widely

• Empower others to make needed changes

• Go after low hanging fruit - quick wins

• Keep the momentum going for long range change vision

• Embed the change process in the culture for continuous improvement

Planning for the Future

• New technologies

• New student attitudes and aptitudes

• Individual customized experiences

• Services on demand

• You tell me!

Planning for the Future

• Breakout session

• Groups of 3 to 4

• Brainstorm what is coming

• How will you handle it?

• Room discussion

Great Books on Change Management

THANKS - QUESTIONS