Forum: TCS Retail Insights, Issue 4, Sep 2014

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This edition of TCS Retail Thought Leadership Journal presents 5 articles which discuss the need for ‘Digital Reimagination’ and approach to ‘Reimagining Stores’. Read http://on.tcs.com/Retail-Forum4

Transcript of Forum: TCS Retail Insights, Issue 4, Sep 2014

  • 1. 1 Copyright 2014 Tata Consultancy Services Limited Forum TCS Retail Insights September 2014, Issue 4
  • 2. Make Brick-and-Mortar Stores your Doyenne of channels. Leverage the Digital Five Forces to Reimagine your Stores. 2 Forum TCS Retail Insights, Sep 2014, Issue 4
  • 3. 3 Contents 1. Reimagining Retail: The Digital Imperative Forum 2. Restore the Store: Strategies for Brick-and-Mortar Survival and Resurgence 3. The Dawn of Digidexterous Stores - A Perspective on the Future of Stores 4. Universal Store Commerce: More than a Digital Experience 5. Global Retail CIO Agenda 2014: Taking on the Digital Paradigm Shift Forum TCS Retail Insights, Sep 2014, Issue 4
  • 4. Reimagining Retail: The Digital Imperative 4 Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 5. Forum Reimagining Retail: The Digital Imperative 5 KEY FINDINGS: Digital Reimagination represents a tectonic change in the way business is done. Digital Reimagination is key for retailers to stay relevant in this digital consumer economy Leverage the power of the digital five forces -Big Data and analytics, mobility and pervasive computing, cloud computing, social media, and Artificial Intelligence and robotics - to reimagine your business Reimagine your business processes, models, channels, products and services, and workspaces to realize the true power of Digital Reimagination Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 6. Restore the Store: Strategies for Brick-and-Mortar Survival and Resurgence 6 Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 7. Forum Restore the Store: Strategies for Brick-and-Mortar Survival and Resurgence 7 KEY FINDINGS: Brick-and-mortar retailers are struggling to keep stores alive and relevant. Shift your focus from mere survival to revival Success of retail ecosystem is highly dependent on store operations efficiency and effectiveness The key to resurgence of brick-and-mortar store lies in the successful emulation of mother natures tactics Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 8. The Dawn of Digidexterous Stores: A Perspective on the Future of Stores 8 Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 9. Forum The Dawn of Digidexterous Stores: A Perspective on the Future of Stores 9 KEY FINDINGS: Raise the bar of customer experience and engagement. Build Digidexterous stores powered by intelligent digital technologies Digidexterous stores can help build a symbiotic relationship between store entities and the new age digital customer Transform stores into curated spots meant for the creative exchange of ideas with entertainment embedded into the shopping journey Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 10. Universal Store Commerce: More than a Digital Experience 10 Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 11. Forum Universal Store Commerce: More than a Digital Experience 11 KEY FINDINGS: Retailers need to create a single agile brand experience, orchestrating seamless customer experiences across all touch points To stay competitive, the physical store needs to digitally morph itself into a real-time online channel Building a channel agnostic, service-oriented solution that integrates seamlessly with disparate IT ecosystems may be the answer for retailers aspiring for consistent omni-channel experience Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 12. Global Retail CIO Agenda 2014: Taking on the Digital Paradigm Shift 12 Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 13. Forum Global Retail CIO Agenda 2014: Taking on the Digital Paradigm Shift* *Based on survey of 192 senior retail executives as part of the TCS Study: The Global Agenda of Retail CIOs 13 KEY FINDINGS: Digital forces are disrupting retail; Mobile will change retail business Retailers will adopt cloud to transform their core retail businesses Despite Big Data strategies, retailers struggle to deliver actionable insights Retail CIOs struggle to derive business value from technology innovation Shortage of talent is dampening retailers digital reimagination dreams Forum TCS Retail Insights, Sep 2014, Issue 4 Download Tweet this
  • 14. Forum TCS - Retail Journal September 2014, Issue 4 Thank You IT Services Business Solutions Consulting Download Contact a Consultant