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Transcript of English - [KT shop]globalshop.kt.com/images/contents/olleh_service_guide_English.pdf · English...
Date of issue : 2013.06.01
olleh service guidebookinternational edition - june 2013
English
매장비치용
ᒊ។
ഡӵৰ
Eng
lish᱆ᎌ
Tiếng Việt
Mobile Products
Subscription Requirements
Bringing your own phone?
Prepaid Rate Plans
Postpaid Rate Plans
Value Added Services
Discount Programs
Roaming, International Calling
4G WiBro
olleh WiFi
Internet, Home Phone, TV
Smart Home
olleh club
Customer Service
kt Global Stores
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ᒊ។
ഡӵৰ
English᱆ᎌ
Welcome to kt!kt is proud to offer a number of special services to our
international customers. In addition to personal assistance in
a variety of languages at our kt Global Stores and Customer
Service Center, we also provide online English-language
services through our Expat Blog (http://ktexpatblog.com)
and Expat Twitter account (@olleh_expats), allowing for easy
access to information on all of kt’s products and services.
Choose the prepaid or postpaid service plan that is ideal for
your needs and length of stay in Korea and take advantage
of our wide range of discount programs and special services.
Enjoy the convenience of multilingual services that range
from application forms in four languages to English-language
billing. From start to finish, kt provides our international
customers with everything they need with their mobile
phone requirements.
Tiếng Việt
ഡӵৰ
Eng
lishᒊ។
᱆ᎌ
TiếngViệt
1
Mobile
Mobile Products
• At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
Visa Period
• Each subscriber is allowed one (1) prepaid and one (1) postpaid line of service under his/her name. – For holders of certain visa types, up to two (2) postpaid lines of service may be allowed. – Subscribers eligible for only one (1) postpaid line of service may increase their allowance to two (2)
with a security deposit.
Lines of Service
– Prepaid lines of service can also be provisioned with a standard passport.
Necessary Documents
• Prepaid Services: Credit can be added online, via ARS, directly at a kt retailer, as well as automatically through an automatic top-off service.
• Postpaid Services: Monthly charges can be paid though auto-debit via a Korean bank account, or a Korean credit card. Registration of a 3rd-party's bank account can be done at a kt Global Store, or through the kt foreign langauge customer service center (b1583).
Method of Payment
• Single payment: Mobile phones are typically purchased in full with a one-time payment for the cost of the device.
• Installment plans: Installment purchases are available for those who prefer not to pay the full cost of the device all-at-once. For installment purchase eligibility, please ask your kt representative.
Purchasing a New Mobile Device
• Foreign Nationals: Certificate of Alien Registration
• Diplomatic Personnel: Diplomatic indentification or diplomatic/offical passport
• Overseas Koreans: Certification of Domestic Residence Report
• United States Forces Korea: USFK identification or Certificate of Alien Registration
Subscription Requirements
ᒊ។
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lish᱆ᎌ
2
TiếngViệt
Mobile
• Failure to pay monthly charges may result in a suspension/termination of your mobile phone services.• In the case of prepaid services, your account may be suspended 30 days after the usage period expires.
Your usage period can be extended by bringing your passport or Alien Registration Card to your local kt Global Store or official kt retailer, or by calling our foreign language customer call center at (b1583).
Usage Periods on Prepaid Services
Activated with an Alien Registration Card Usable until expiration date on card
Activation with a passport Usable until 90 days from activation
Service Limitations
• In the event that you wish to change your phone number, or other parts of your service, bring your phone with you to an official kt retailer or kt Plaza.
• Rate plans can be changed by visiting an official kt retailer or kt Plaza, going to the olleh website (http://www.olleh.com), or by contacting the Foreign Language Call Center at b1583 (toll-free from a kt mobile phone). Rate plans can only be changed once per month.
• Service cancelations must be carried out in person by visiting an official kt retailer or kt Plaza.
• In Korea, it is prohibited to use communication services under another person’s name. The registered account holder is always legally liable for all such usage. Please do not give or lend your mobile phone to another person, and make sure to cancel your service before leaving the country.
Changing or Cancelling Services
• Minors (those under 20 years of age) wishing to register for services or make a change to any services must visit a kt retailer with a legal representative and provide proof of identity with a government-issued document.
Minors
ഡӵৰ
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lishᒊ។
᱆ᎌ
TiếngViệt
3
Mobile
Bringing Your Own Phone?
As of May 2012, kt has moved to a blacklist policy on devices usable on our networks. This means means that
even if a device is not purchased through, or registered with kt (such as a phone brought from your previous carrier
overseas) it will be usable with kt's mobile services.
Please Note the Following When Using a Non-KT Issued Device
ⴷ
Activation
• If, when turning your device on for the first time, it does not receive signal, try turning your device off, reseating the USIM card, and turning your device back on.
Supported Frequencies
• The mobile phone must support 3G WCDMA 2100 MHz (1800 Mhz, LTE Band 3) frequencies. Note that CDMA mobile phones are not compatible, as they are different from WCDMA phones.
Carrier Unlock
• The device in question must be in “carrier unlock” status. Unlocking a mobile phone can only be done though the carrier from which the device was purchased.
Service Limitations
• Depending on the model, some functions and/or services may not be supported. (Ex. MMS, data use, visual voicemail, etc.)
Quality of Service�
• As phones purchased from sources other than kt have not been verified for compatibility, call and/or network quality cannot be guaranteed. kt is not responsible for any usage charges resulting from improper or inadvertent network access by the device.
Network Compatibility
• Service may be discontinued if the device causes impairment or damage to the network.
Korean Language Support
• Customers cannot use SMS or MMS services that include Korean text if Korean fonts are not supported by the device.
ᒊ។
ഡӵৰ
Eng
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TiếngViệt
Mobile
Choose a prepaid plan, and you can pay in advance only the amount you anticipate you will use, with deductions made every time you use the phone. Without any enrollment fees or contract, this is an ideal service if you are unable to enroll in a postpaid plan, plan to stay in Korea for only a limited amount of time, or intend to use only a limited number of services.
Prepaid Rate Plans
Choose the right rate plan for your usage patterns and spending limit.
Prepaid Rate Plans
]�Notes�]
ℍAny credit remaining after the usage period expires cannot be refunded.ℍOutgoing calls are suspended upon the expiration of the usage period. However, you can still receive calls for another 14 days, with the phone number being terminated on the 45th day after the expiration of the usage period if credit is not added to the account.ℍ"In-Network M2M Minutes" can be used for calls made from your mobile phone, to another mobile phone on the KT network.ℍCredit top-off transactions cannot be cancelled or refunded.
Usage Periods and Included Features for Credit Amounts
( ö VAT included )
Credit Amount Usage Period Included Features
? 5,000 30 days -
? 10,000 60 days -
? 20,000 120 days -
? 30,000 180 days 100 In-Network M2M Minutes
? 40,000 240 days 100 In-Network M2M Minutes
? 50,000 365 days 200 In-Network M2M Minutes
Included Data Rate Plan Usage Period
100 MB ?�5,500
30 days
300 MB ?�8,800
500 MB ?�11,000
1 GB ?�16,500
2 GB ?�22,500
4 GB ?�38,500
RatePlan
Base Rate(Per day)
Voice Calling
(Per second
VideoCalling
(Per second)
Text Messages (Per message)
Feature Phone Data
(Per 0.5 KB)
Smartphone Data �����������
�(Per 0.5 KB)
Prepaid Standard None ?�4.8
?�6SMS�?�22LMS�?�33
MMS�? 220
5FYU�?�5.01.VMUJNFEJB�?�1.93
VOD�?�0.5*OUFSOFU�?�0.28
?�0.28Prepaid Light ?�166 ?�3.9
Prepaid Medium ? 266 ?�3.4
Credit can be added to your account in the following ways:
Need to use a lot of data? Add a Prepaid Data Plus package to your prepaid plan, and save! Sign up month-to-month, or have it set to automatically renew every month with a Korean bank account or debit/credit card.
( ö VAT included )
( ö VAT included )
ഡӵৰ
Eng
lishᒊ។
᱆ᎌ
TiếngViệt
5
Mobile
How to Add Credit to Your Account
Internet�
• Visit the olleh website (http://www.olleh.com) to add credit to your account.
• Go to "Main Menu" ("ச૬ڸࡔ") Add / Check Prepaid Credit (SIMple ౦�ฎ)
• The function to add credit online is available in Korean only.
ARS�
• Dial 1500 from your mobile phone, and follow the instructions.
• The default password is “0000”.
– By credit card: Between 8:00 AM and 9:55 PM – By prepaid card: 24 hours
Visit an Official kt Retailer
• Visit an official kt retailer or kt Plaza to add more credit to your account.
Automatic Top-offs
• Have a the amount you want automatically added to your account either on a specified day of the month, or when your credit drops below a set amount.
– Minimum credit amount: 2,000 won / 5,000 won / 10,000 won – Selectable top-off amounts: 10,000 won ~ 50,000 won (In 10,000 won increments)
���ö�Set automatic top-offs on your service by visiting a kt Global Store, official retailer, or a kt Plaza�
Convenience Stores
• Top off your prepaid service quickly and easily at your local GS25, CU (formerly FamilyMart), Buy The Way, or 7-11 with cash or a credit card.
• Once you purchase a PIN, top-off your service by dialing: # + 1 + PIN then pressing "Send/Call".
ᒊ។
ഡӵৰ
Eng
lish᱆ᎌ
6
TiếngViệt
Mobile
You can choose from a number of different rate plans that can be tailored to fit your usage patterns and needs. You can also purchase a mobile phone at a lower price by signing a fixed term contract.
Postpaid Rate Plans
Postpaid Rate Plans
Service rates are as listed below in most cases. However, rates may vary depending on the rate plan you choose.
• Voice calling rates are calculated by the second.
Text Messaging
• Text messaging charges are calculated by number of messages.
Data�
• Data charges are calculated in units of 0.5KB.�• 1MB is equal to 1,024KB.
Calling
Message Type �Rate (Per message)
SMS� Korean: Up to 45 characters | English: Up to 90 characters ?�22
LMS� Korean: Up to 1,000 characters | English: Up to 2,000 characters ?�33
MMS� Messages with image/video attachments ?�220
Call Type Rate (Per second)
Voice calls ?�1.98
Video calls ?�3.3
Standard Plan
Save even more by choosing from a wide range of affordable data and video calling value-added services that can be tailored to fit your usage patterns.
Included in Plan
None
Included Features
Additional 50% off data used during commuting hours
(5:00 AM - 9:00 AM)
50 Free SMS
Base Rate(Per month)
?�12,100
Voice Calling (Per second)
?�1.98
Video Calling(Per second)
?�3.3
( ö VAT included )
( ö VAT included )
( ö VAT included )
ഡӵৰ
Eng
lishᒊ។
᱆ᎌ
TiếngViệt
7
Mobile
LTE Rate Plans�
The most data, unlimited calling and messaging to landlines and other mobiles, regardless of carrier!
Rate Plan Base Rate(Per month)
Included in PlanAdditional
UsageIncludedFeatures
Voice Text Data Data Usable
formVOIP
kt to kt(Mobile)
kt to kt(Landlines)
kt to Other
Carriers(Mobile +Landlines)
Everyone Olleh!
35 (LTE)?�38,500
Unlimited
130 mins
Unlimited(SMS/MMS)
750MB 30MB
Voice Calls?�1.98
(Per second)
Video Calls?�3.3
(Per second)
Data?�0.011
(Per 0.5KB)
olleh WiFi
Single
50GBuCloud Storage
Data Sharing
with up to2 devices
Data Rollover
Everyone Olleh!
45 (LTE)?�49,500 185 mins 1.5GB 50MB
Everyone Olleh!
55 (LTE)?�60,500 250 mins 2.5GB 450MB
CompletelyUnlimited
67?�73,700
Unlimited
5GB 300MB
CompletelyUnlimited
77?�84,700 9GB 500MB
CompletelyUnlimited
97?�106,700 17GB 1100MB
CompletelyUnlimited
129?�141,900 Unlimited 1300MB
]�Notes�]
� Voice Calling:
[Mobile] Calls made from a kt mobile phone to another mobile phone. [Landlines] Calls made from a mobile phone to a home phone or internet phone.
� Video Calling:
[Everybody Olleh! Rate Plan] Unlimted in-network (kt to kt) video calling. [Completely Unlimited Rate Plan] 50 minutes of free video calling is provided for both in-network (kt to kt) and out-of-network (kt to other carriers).
� "Data Rollover" refers to the carrying over of unused data from a given month to the following month only.
� "Data Sharing" refers to being able to share your mobile rate plan data with another device (modem, tablet, etc).
� Unlimited messaging applies to any SMS or MMS sent to a KT, SKT or LG subscriber.
� Fair Use Policy:
Under our fair use policy, "Unlimited In-Network Calling" may be restricted if any of the following conditions occur:
Η In-network calling time exceeds 600 minutes (10 hours) in a single day, for more than 3 times in a given month.
Θ The total amount of in-network calling time in a given month exceeds 10,000 minutes (166.6 hours).
Ι In-network calling is used to call more than 1,000 phone numbers in a given month.
Under our fair use policy, "Unlimited Messaging" may be restricted if any of the following conditions occur:
Η The number of messages sent per day is over 200 messages in at least 10 days out of the month.
Θ The number of messages sent per day is over 500 messages.
Ι�The number of message recipients in one day is more than 3,000 in a given month.
� For additional information, including promotions offered on rate plans, please visit http://ktexpatblog.com.
( ö VAT included )
ᒊ។
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lish᱆ᎌ
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TiếngViệt
Mobile
i-Type Plans�
Data Lifetime Plan
There are a wide variety of affordable services available that cover everything from phone calls and text messages to data calling. Unused data can be rolled over to the next month, with free olleh WiFi Single value-added services offered as well.
There are rate plans exclusively for 3G data on tablet PCs and iPads. Additional Data Plus products (500M/1G/2G/4G) are also available for usage according to your data usage patterns.
Rate Plan Base Rate Included in the Plan
Usage Outside of Plan Per 0.5KB
Rate Discount(Per month, w/ 2yr contract)
IncludedFeatures
Data Lifetime 1G ?�24,750 1GB
?�0.0275
?�11,000olleh WiFi
Single%ata Lifetime 2G ?�30,250 2GB ?�12,650
Data Lifetime 4G ?�46,750 4GB ?�19,800
]�Notes�]
ℍ�Unlimited calling within the kt Network: Unlimited domestic calls when made within the kt network (olleh mobile phones, kt home phones, kt Internet calling).
ℍInstallment discounts are only available for new subscribers or when upgrading to a new device/plan.ℍWith unlimited data rates, service speed is adjusted when the usage amount exceeds the daily allotment under your specific rate plan in order to ensure stable data service speed. ℍAny remaining data balance will be rolled over to the end of the following month. - Deductions apply to rollover balances before the monthly data allotment. - Data balances are maintained when changing between i-Type plans.ℍ��When a rate plan is changed, basic rates and benefits (calling, messaging, data) are calculated on a daily pro-rated basis from the time the change is made.
When customers subscribe after the first day of the month, data calling is provided for the first month according to the number of days between the day you signed up for the subscription and the end of the month. Thus, if you sign up on June 5, your data quantity will be calculated for 25 days, not 30 days.
]�Notes�]
ℍService charge discounts are only available on two-year contracts. When a line is maintained, service charge discounts are applied even after the termination of the contract.ℍA contract is terminated and a penalty assessed on service discounts in the event of cancelation prior to the expiration of the contract expiration, a device change, or a change to the non-Data Lifetime rate plan.ℍCustomers can switch between Data Lifetime 1G, 2G, and 4G plans. Different service charge discounts apply when there is a change in plan.
Type Rate Plan Base Rate(Per month)
Included in Plan Usage Outside of PlanIncluded Features
Voice Text Data Voice Calling�
(Per second)
Video Calling�
(Per second)
Data Usage
(Per 0.5KB)
Data Type
i-Slim ? 37,400 150 mins 200 messages 100MB ?�1.98 ? 3.3 ?�0.0275
olleh WiFi
Single
50 Free SMS
i-Light ?�48,400 200 mins 300 messages 500MB ?�1.98 ? 3.3 ? 0.0275
i-Value ?�59,400 300 mins 300 messages Unlimited ?�1.98 ? 3.3 �
i-Medium ?�70,400 400 mins 400 messages Unlimited ?�1.98 ?�3.3 �
i-Special ?�85,800 600 mins 600 messages Unlimited ?�1.98 ?�3.3 �
i-Premium ?�103,400
800 mins+
Unlimited Calling within the kt
Network
1000 messages Unlimited ?�1.65 ? 3.3 �
Voice Type i-Talk ?�48,400 250 mins 300 messages 100MB ? 1.98 ? 3.3 ?�0.0275
( ö VAT included )
( ö VAT included )
ഡӵৰ
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9
Mobile
Paid Service
?�550
Popular Value-Added Services
Caller ID Displays phone numbers of incoming calls on your mobile phone’s screen.
ö�For information on even more Value-Added Services from kt, please ask your kt representative.
Free
Voicemail Receive important voice messages, even when your mobile phone is powered off or out of batteries.
Catch Call
Ring 2 U
Provides text message alerts to incoming callers when your phone is in use, turned off, or in an area without service.
Allows the caller to hear music and sound effects when calling you.
Roaming Notification
English Billing Statements
Spam Blocking
English Charge Alert
Notifies callers when you are roaming, helping you to avoid extraneous roaming charges.
Provides monthly itemized billing statements in English by post and/or e-mail.
Automatically blocks spam messages to your mobile phone.
Provides English-language text message notifications on your monthly mobile phone use.
?�990
Free
Paid Service
Free
Free
Free
Free
( ö VAT included )
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Mobile
• When purchasing a new phone, you may be eligible to get discounts on your purchase or your monthly service charges by choosing from one of many discount programs.
• Discount programs come in a variety of different options and will be setup depending on the phone you purchase, the way you purchase your phone and the way in which the discount program is arranged.
Discount Programs
Enroll in this plan to receive basic monthly rate discounts along with additional savings for a period of up to 36 months. Basic rate discounts become permanent after three years of continued use and can total as much as ?1,227,600 in savings.
RatePlan
Base Rate(Per month)
Rate Discount(Per month)
Total Service Discount
1st Year
2ndYear
3rd Year
After 3 Years
When Used for 2 Years
When Used for 2 Years
i-Slim ? 37,400 ?�13,200 ?�15,400 ?�17,600 ?�5,500 ?�343,200 ?�554,400
i-Light/Talk ?�48,400 ?�16,500 ?�18,700 ?�20,900 ?�8,800 ?�422,400 ?�673,200
i-Value ?�59,400 ?�18,700 ?�20,900 ?�23,100 ?�11,000 ?�475,200 ?�752,400
i-Medium ?�70,400 ?�22,000 ?�24,200 ?�26,400 ?�14,300 ?�554,400 ?�871,200
i-Special ?�85,800 ?�25,300 ?�27,500 ?�29,700 ?�17,600 ?�633,600 ?�990,000
i-Premium ?�103,400 ?�31,900 ?�34,100 ?�36,300 ?�24,200 ?�792,000 ?�1,227,600
]�Notes�]
ℍDevice discounts apply to a standard 24-month contract. A device discount penalty is calculated as the amount of device discount x [(contracted days – days used)/contracted days].
ℍCustomers enrolling in the Smart Sponsor plan receive monthly basic rate discounts and additional discounts for a period of up to 36 months. The rate plan must be selected from a designated set of rate plans. Service discounts are not provided when a customer changes to a rate plan outside the designated set.
ℍPromotional discounts and device discounts may be changed without prior notice according to company policy.
Smart Sponsor
ö�Your monthly rate and mobile phone installment amount may vary according to the savings program selected.
All at Once
Actual Cost of Device (MSRP)
Amount You Pay at Sign-up
1st Month 2nd Month though End of Installment Plan
Monthly, Post Installment Plan
Installment Plan
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
None
Monthly Usage
Discount
Monthly Usage
Discount
Monthly Usage
Discount
Monthly Usage
Discount
Monthly Usage
Discount
Inst
allm
ent
Monthly Usage
Discount
Inst
allm
ent
( ö VAT included )
ഡӵৰ
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11
Mobile
Sign up with LTE sponsor and receive a monthly discount for the duration of your contract period.
]�Notes�]
ℍDiscounts are offered during the period of contracted usage for specified rate plans.ℍIf the service is discontinued during the contract period, or the rate plan is switched to one ineligible for LTE Sponsor, discounts will be discontinued and a discount return fee will apply. The discount return fee is calculated as follows:���Discount return fee = Total of (Discounts received for each discount period) X (Return percentage for each respective discount period)ℍA separate mobile phone discount may be applied to 24 month contracts. If service is discontinued before the end of the contract, the return fee is calculated as follows: Return fee = Total Discount X ( Remaining days on contract / Days in contract period )ℍInstallment and mobile phone discounts may be changed without prior notice, according to company policy.
LTE Sponsor
Save up to 18% monthly with a 1-year contract, or up to 33% monthly with a 2-year contract with SIMple Saver!
RatePlan
BaseRate
(Per month)
Rate Plan Discount
Over 1 Year(Per month)
Over 2 Years(Per month)
i-Slim ? 37,400 ?�5,500 ?�14,300
i-Light/Talk ?�48,400 ?�8,800 ?�17,600
i-Value ?�59,400 ?�11,000 ?�19,800
i-Medium ?�70,400 ?�14,300 ?�23,100
i-Special ?�85,800 ?�17,600 ?�26,400
i-Premium ?�103,400 ?�24,200� ?�33,000�
]�Notes�]
ℍDiscounts are offered during the period of contracted usage for specified rate plans.ℍA separate mobile phone discount may be applied to 24 month contracts. If service is discontinued before the end of the contract, the return fee is calculated as follows: Return fee = Total Discount X ( Remaining days on contract / Days in contract period )ℍInstallment and mobile phone discounts may be changed without prior notice, according to company policy.
SIMple Saver��� �
( ö VAT included )
( ö VAT included )
[ 3G ] [ LTE ]
RatePlan
Base Rate(Per month)
Rate Discount(Per month)
Total Service Discount
When Used for24 Months
When Used for30 Months
Everyone Olleh! 35 ?�38,500 ?�2,750 ?��,700 ?�231,000
Everyone Olleh! 45 ?�49,500 ?�7,700 ?�12,100 ?�363,000
Everyone Olleh!�55 ?�60,500 ?�11,000 ?�15,400 ?�462,000
Completely Unlimited 67 ?�73,700 ?�13,200 ?�17,600 ?�528,000
Completely Unlimited 77 ?�84,700 ?�15,400 ?�19,800 ?�594,000
Completely Unlimited 97 ?�106,700 ?�17,600 ?�22,000 ?�660,000
Completely Unlimited 129 ?�141,900 ?�28,600 ?�33,000 ?�990,000
RatePlan
BaseRate
(Per month)
Rate Plan Discount
Over 1 Year
(Per month)
Over 2 Years
(Per month)
Everyone Olleh! 35 (LTE) ?�38,500 ?�2,750 ?��,700
Everyone Olleh! 45 (LTE) ?�49,500 ?�7,700 ?�12,100
Everyone Olleh!�55 (LTE) ?�60,500 ?�11,000 ?�15,400
Completely Unlimited 67 ?�73,700 ?�12,000 ?�16,000
Completely Unlimited 77 ?�84,700 ?�14,000 ?�18,000
Completely Unlimited 97 ?�106,700 ?�16,000 ?�20,000
Completely Unlimited 129 ?�141,900 ?�26,000 ?�30,000
ᒊ។
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TiếngViệt
Mobile
International Calling
How to Use
How to Use
Roaming
• Roaming Customer Service Center Number From within Korea: 1588-0608 From outside of Korea: +82-2-2190-0901
• Most of the mobile phones currently on the market allow roaming without any particular setting requirements. However, before traveling outside of Korea, it is a good idea to check which regions are supported with your particular mobile phone model, as well as the availability of value-added services. Contact the Roaming Customer Center (1588-0608, then press 5) prior to your departure for more information.
• Rates for phone calls, text messages and data usage vary by country. Be sure to check with the Roaming Customer Service Center on these rates before your departure. All SMS, LMS, and MMS messages received overseas are free of charge.
Data Roaming
• The “Data Roaming Unlimited” service gives customers unlimited data roaming in 13 countries for ?10,000 a day. Apply for this service by calling the Roaming Customer Service Center or enroll at the Airport Roaming Center.
001 Mobile Power Rate Plan
• Enroll quickly and easily over the phone by calling 1577-0001. You will also be provided with free SMS alerts that allow immediate verification of usage. (Monthly service charge is 1,000 won.)
• Save even more with 00345, a rate plan that is charged by the second.
00345 Special Saver Rate Plan
Calls to Countries Rate (Per 10 seconds)
Landline &Mobile Phones
U.S., China, Canada, Hong Kong, Thailand, Singapore =�18
Landline PhonesU.S., China, Canada, Hong Kong, Thailand, Singapore, Japan, United Kingdom,
France, Germany, Italy, Netherlands, Sweden, Switzerland, Spain, Greece,Norway, Denmark, Austria, Portugal
=�18
Calls to Countries Rate (Per 10 seconds)
Landline &Mobile Phones
China =�1
United States, Vietnam =�2
ö�VAT not included. For further details, visit http://www.olleh.com.
• Ex.: When calling a U.S. phone number (503) 867-5309:
� � �� 001� �� 1�(U.S.)� ��� 503� ��� 867-5309�� ��
� �������������������������������Country Code� ��� Area Code� ����Phone Number �������������Call00345
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4G WiBro
olleh 4G WibroIncreased data speeds and even lower monthly rates!Get data speeds many times faster than standard 3G to your devices with WiBro!
Subscription Requirements
ℍ�At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
Visa Period
ℍ�If you signed up with a New Certificate Payments can be made with a Korean Check/Credit card, of Alien Registration or Passport or by automatic debit from your Korean bank account.
ℍ�If you signed up with USFK identification Payments can be made with a Korean Check/Credit card
� For issues with your service or questions about billing, please call us at 1583 or 02-2190-1180.
Method of Payment
• In the event that you wish to change or terminate your service, please bring your identification to a local kt plaza or official kt authorized retailer.
Changing or Cancelling Services
� "New Certificate of Alien Registration" and "New Certification of Domestic Resident Report" refer to those issued after May 2011.
Necessary Documents
( ö VAT included )
4G Wibro Rate Plans
Rate Plan Base Rate�(Per month) ContractPeriod
Usage Outside of Plan (Per MB)
Included FeaturesBase Rate Discount After Discount
New Standard 10G ?�11,000 � ?�11,000 None
?�11olleh WiFi
Multi
New Standard 20G ?�22,000 ?�5,000 ?�17,000Optional24-month contract
New Standard 30G ?�33,000 ?�10,000 ?�23,000
New Standard 50G ?�44,000 ?�15,000 ?�29,000
]�Notes�]
� When changing from a contracted plan to a non-contracted plan, any discounts given will be canceled and must be returned.
� Although the data offered for the "New Standard" rate plan and the previously offered "Standard" rate plan are the same, the pricing may differ.
• Foreign Nationals: New Certificate of Alien Registration or Passport• Diplomatic Personnel: New Certificate of Alien Registration or Passport
• Overseas Koreans: New Certification of Domestic Residence Report or Passport• United States Forces Korea: USFK identification
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olleh WiFi
olleh WiFi
olleh WiFi Flash
Inexpensive and convenient WiFi, where and when you need it. Use olleh WiFi at any of over 100,000+ olleh WiFi zones nationwide, available in coffee shops, theaters, airports, college campuses, and more!
ℍ�Purchase through the olleh WiFi welcome page1.�Connect to any unsecured (without a lock icon) network labeled "olleh WiFi".
2.�Open the web browser on your device and click on "Purchase ID".
Using olleh WiFi Flash
Service Name Service Fee Included Data
olleh WiFi Flash - 1 Hour ?�1,100Unlimited
olleh WiFi Flash - 1 Day ?�3,300
( ö VAT included )
olleh WiFi Prepaid Vouchers
1.�Purchase a prepaid voucher at an olleh plaza, kt retailer, and convenience stores nationwide (GS25, Buy the Way, 7-11, MiniStop)
2.�Take note of the PIN, printed on the receipt.
3.�Connect to any unsecured (without a lock icon) network labeled "olleh WiFi".
How to Get Prepaid Vouchers
Service Name Service Fee Included Data
olleh WiFi - 1 Hour Usage Voucher ?�1,100Unlimited
olleh WiFi - 1 Day Usage Voucher ?�3,300
( ö VAT included )
]�Notes�]
� Due ot the nature of public WiFi networks, some security risks may exist in the transmission of data. As all duty and responsibility of security for use of wireless networks falls on the user, we strongly recommend the use of network security software and/or services as necessary.
� Once purchased, no refunds can be processed for olleh WiFi services.
( ö VAT included )
4G Wibro + Mobile Phone Combined Rate Plan
Rate Plan Base Rate�(Per month) ContractPeriod
Usage Outside of Plan (Per MB)
One-TimeActivation
FeeBase Rate Discount After Discount
Combi 10G ?�10,000 ?�5,000 ?�5,00024-month contract
?�11 ?�10,000Combi 30G ?�20,000 ?�10,000 ?�10,000
]�Notes�]
� In order to use the Combi rate plan, the account holder of the mobile phone and the WiBro plan must be the same.
� The Combi rate plan can only be used with the following mobile phone plans: LTE [All Plans], 3G [i-Type, iPhone Lifetime, Custom, Data Lifetime, Style Safety Data, "AL" Smart]
3.�Complete your purchase with either mobile phone
payment or with a credit card.
4.�Use the ID/password provided to you to access olleh WiFi!
4.�Open the web browser on your device, and select "Activate PIN"
5.�Input the 12-digit PIN, and enjoy olleh WiFi!
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Internet, Home Phone, TV
Internet, Home Phone, TV
Subscription Requirements
ℍ�At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
Visa Period
ℍ�Billing Statements Billing statements are processed and mailed between the 11th and 15th of every month.
ℍ�Payment Due Date� � Payments are due on the 21st, 25th, or 27th every month. This date can also be set by the subscriber.
ℍ�Payment Methods� � Payments can be made via automatic payment using a Korean bank account, or a Korean check/credit card.
Billing
ℍ������In the event that you wish to change, terminate, or schedule termination of your service, please bring your identification to a local kt plaza or official kt authorized retailer, or call our customer service center (�1588-8448).
ℍ������You will be notified by SMS, email, or telephone, when your service termination request has been received, and completed.
Changing or Cancelling Services
� In the event that a subscriber wishes a representative to process subscription for them, the representative must visit a KT plaza with the necessary documents in person.
Necessary Documents
( ö VAT included )
Blazing fast internet at up to 100 Mbps! Enjoy HD video, music, and online gaming, and download large files in no time.
Internet
Package Name Monthly Service Fee One Time Setup Fee
Internet Light (50 Mbps) ?�28,050
?�33,000
Internet Special (100 Mbps) ?�31,680
]�Notes�]
� Subscribers who contract internet service for at least 1-year may have their one time setup fee waived. However, if the service is canceled within the first year, the setup fee will be charged.
� For issues with your service or questions about billing, please call us at 1588-8448.
• Foreign Nationals: Certificate of Alien Registration or Passport• Diplomatic Personnel: Diplomatic indentification or diplomatic/offical passport
• Overseas Koreans: Certification of Domestic Residence Report or Passport• United States Forces Korea: USFK identification, Certificate of Alien Registration or Passport
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Internet, Home Phone, TV
( ö VAT included )
( ö VAT included )
ö�3-Year Contract is based on subscription of 'olleh set Home' , VAT Included
Lower calling rates, and superior call quality! Make local and long distance calls at the same rate, and talk longer with lower international calls and calls to mobile phones.
Olleh Home Phone services boasts clear, reliable call quality. Home Phone service is usable even in the event of a power outage, and also supports accurate caller location, in case of an emergency.
The most channels, and HD pictures 5 times clearer than standard TV broadcasts.Choose what you want to watch, when you want to watch it, with olleh TV Skylife!
Internet Phone
Home Phone
olleh TV Skylife
Package MonthlyService
Fee
Domestic Calling InternationalCalling
To select countries*(Per 1 Minute)
SendSMS
.FTTBHF(Per message)
One-TimeService
Activation Fee
Service Relocation
FeeStandard
Calls(Per 3 Minutes)
To Mobile Phones
(Per 10 Seconds)
Internet Phone ?�2,200 ?�42.9 ?�14.3 ?�55 ?�16.5 ?�11,000 ?�11,000
Package MonthlyService Fee
Domestic Calling One-TimeService
Activation Fee
Service Relocation
FeeIn-city
(Per 3 Minutes)Long
Distance(Per 10 Seconds)
To Mobile Phones
(Per 10 Seconds)
Home Phone?�3,300 ~?�5,720
?�42.9 ?�15.95 ?�15.95 ?�60,000 ?�14,000
Package Service Details MonthlyService Fee
VideoOn-demand
TV Channels
HD Channels
TVApp Store No Contract 3-Year Contract
olleh TV SkylifePremium
Over130,000
episodes of content
Over 200 Over 90
Yes
?�33,000 ?�22,000
olleh TV SkylifeStandard Over 180 Over 80 ?�27,500 ?�16,500
olleh TV SkylifeEconomy Over 140 Over 60 ?�22,000 ?�13,200
]�Notes�]
ö��"International Calling to select countries" refers to calls to land lines in the U.S.A., Canada, Austrailia, England, Germany, Japan, China, Hong Kong and Singapore.
� Subscribers who contract internet service for at least 1-year may have their one time setup fee waived. However, if the service is canceled within the first year, the setup fee will be charged.
]�Notes�]
� Once a subscription application has been received, a technician will visit the site of installation to connect and provision service.
� Please be sure to have a home phone ready for connection.
]�Notes�]
� A one-time subscription setup fee of 38,500 won (includes VAT) applies to new subscriptions. (Subscription fee may be waived in cases of a 3-year contract.)
� A one-time relocation fee of 38,500 (in-district "gu", includes VAT) or 11,000 won (outside of district "gu", includes VAT) may apply to service relocations.
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Smart Home
Smart Home
Subscription Requirements
ℍ�At least 1 day must be left on your visa in order to subscribe for olleh mobile services.
Visa Period
ℍ�Payment Methods� � Payments can be made via automatic payment using a Korean bank account, or a Korean check/credit card.
Billing
ℍ� �In the event that you wish to change or terminate your service, please bring your identification to a local kt plaza or official kt authorized retailer.
Changing or Cancelling Services
� In the event that a subscriber wishes a representative to process subscription for them, the representative must visit a KT plaza with the necessary documents in person.
Necessary Documents
( ö VAT included )
A smarter lifestyle for a smarter you! Make life more convenient with the lifestyle information you need delivered to you via the pre-installed apps on the Smart Home Pad.
Smart Home Pad
Package Monthly Service Fee In-networkCalling
Included Features Additional WiBro
Package2-Year
Contract3-Year
Contract
Smart Home Basic ?�7,150 ?�4,950 3,000�mins(Landlines only)
Life Jockey, olleh TV Now
?�5,500Smart Home 130 ?�14,300 ?�12,100 3,000�mins
(Landlines & Mobiles)Life Jockey, olleh TV Now, olleh WiFi Single
Smart Home 170 ?�18,700 ?�16,500 3,000 mins(Landlines & Mobiles)
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
Smart Home 210 ?�23,100 ?�20,900 3,000 mins�(Landlines & Mobiles)
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
]�Notes�]
� The cost of the device is separate from the service charge, and may include a discount based on package and contract length. The device itself can be purchased upfront for 456,500 won (includes VAT).
� Smart Home Pad cannot be purchased separately without service.
� If the service is terminated before the end of the contract period, any discounts given must be returned.
� The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee.
� If combined with olleh home internet, "Home Hub Special" service is offered free of charge. Otherwise, the "Home Hub Special" service requires a 3,000 won per month service charge.
� When the WiBro option is added, the device rental and service fee are charged, as well as an 10,000 won activation fee.
� For issues with your service or questions about billing, please call us at 1588-8448.
• Foreign Nationals: Certificate of Alien Registration or Passport• Diplomatic Personnel: Diplomatic indentification or diplomatic/offical passport
• Overseas Koreans: Certification of Domestic Residence Report or Passport• United States Forces Korea: USFK identification, Certificate of Alien Registration or Passport
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Smart Home
( ö VAT included )
( ö VAT included )
HD voice quality, and HD home monitoring, and even TV and music!
Learning becomes fun with KiBot 2! KiBot comes loaded with various educational content for pre-school and elementary school students.
Smart Home Phone HD
KiBot 2
Package Monthly Service Fee In-networkCalling
Included Features Additional WiBro
Package2-Year
Contract3-Year
Contract
Smart Home Basic ?�7,150 ?�4,950 3,000�mins(Landlines only)
Life Jockey, olleh TV Now
?�5,500Smart Home 130 ?�14,300 ?�12,100 3,000�mins
(Landlines & Mobiles)Life Jockey, olleh TV Now, olleh WiFi Single
Smart Home 170 ?�18,700 ?�16,500 3,000 mins(Landlines & Mobiles)
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
Smart Home 210 ?�23,100 ?�20,900 3,000 mins�(Landlines & Mobiles)
Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages
]�Notes�]
� The cost of the device is separate from the service charge, and may include a discount based on package and contract length. The device itself can be purchased upfront for 456,500 won (includes VAT).
� Smart Home Phone cannot be purchased separately without service.
� If the service is terminated before the end of the contract period, any discounts given must be returned.
� The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee.
� If combined with olleh home internet, "Home Hub Special" service is offered free of charge. Otherwise, the "Home Hub Special" service requires a 3,000 won per month service charge.
� When the WiBro option is added, the device rental and service fee are charged, as well as an 10,000 won activation fee.
]�Notes�]
� The monthly service fee includes 100 minutes of voice and video calling, and caller ID.
� Unlimited in network calling is provided to 2 preset numbers, within the KT network.
� KiBot cannot be purchased separately without service.
� The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee.
� If the service is terminated before the end of the contract period, any discounts given must be returned.
� In case of defects, a replacement device will be provided within 14 days of purchase. After 14 days, the device must be taken to iRiver technical support for after service.
Contract Period Device Package Monthly Service Fee Total MonthlyService Fee
No-contract ?�749,100 �1 Time� ?�27,500 ?�27,500
Installment Program(Contract)
12 Months ?�63,800 �Per month� ?�22,000 ?�85,800
24 Months ?�31,900 �Per month� ?�16,500 ?�48,400
36 Months ?�19,333 �Per month� ?�13,200 ?�34,466
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olleh club
olleh club
kt offers special customer service that goes a step beyond previous membership and mileage services.
kt’s olleh club brings together previously separate membership, mileage, and landline service points into
a “star” system which provides a wide range of benefits. Customers can also receive discounts at partner
stores and savings when purchasing kt products, mobile phones, and Gifti SHOW products.
• Customer Service Center��
– Call our customer service center b1583�to apply.
• Visit a kt retailer�������
– Stop by your nearest kt retailer to apply.
• Mobile Customer Service Center (Korean only)�� � � �
– Feature Phones: 82 + olleh button (SHOW/MagicN on older mobile phone models)����� �� ��olleh club/Benefits
– Smartphones: Customer Center App � ��olleh club/Benefits
• Online (Korean only) – Apply for olleh club membership online at (http://www.olleh.com).
• Any kt customer who has received an Alien Registration Number is eligible to receive an olleh club card, with the exception of corporate accounts. Diplomatic personnel and USFK members must apply for and be issued an Alien Registration Card in order to apply for olleh club.
Eligibility
Ways to apply for olleh club
• Olleh Club can be used with partered restaurants, convenience stores, theathers and other retailers. For more details about the places where olleh club is accepted and the star system, please visit the olleh homepage (http://www.olleh.com) or the Expat Blog (http://ktexpatblog.com).
Olleh Club Membership Benefits
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Customer Service
Customer Service Channels
Device Technical Support
Repairs and technical support must be done through the device manufacturer. Contact the manufacturer to locate the service center nearest you.
Apple � ��1544-2662 http://www.apple.com
Anycall (Samsung)� ��1588-3366 http://kr.samsungmobile.com
Cyon (LG)� ��1544-7777, 1588-7777 http://lgservice.co.kr
Dell (080) 200-3800 http://supportapj.dell.com
HTC (Sanbo)� ��1588-3220 http://www.htc.com
Sky � ��1588-9111 http://www.skyservice.co.kr
EVER / kt Tech� ��1588-5729 http://www.kttech.co.kr
Manufacturer� ��������Telephone Number Homepage
Customer Support
ℍ�Please report a lost or stolen mobile phone through the following numbers when the Customer Service Center is closed.
From within Korea: (02) 2190-0901 (Korean-language support only) From outside of Korea: +82-2-2190-0901 (Korean-language support only)
Was your phone lost/stolen?
ℍ The official kt blog for our international customers. Get access to detailed information about kt mobile services and receive friendly guidance on registration and use.
Expat Blog http://ktexpatblog.com
ℍ This is kt’s official Twitter account to stay in touch with our international customers. Follow us on Twitter to get the latest news and information from kt in real time.
Expat Twitter @olleh_expats
Mobile Phones, WiBro
ℍ�1583�(Toll-free from a kt mobile phone)
��� (02) 2190-1180
ℍ�Hours Monday-Friday (9:00 AM~6:00 PM)ℍ�Languages English, Mandarin Chinese, Japanese, Korean
Customer Service Center
Internet, Home Phone, TV, Smart Home
ℍ�1588-8448
ℍ�Hours Monday-Friday (9:00 AM~6:00 PM)ℍ�Languages English, Korean
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kt Global Stores
kt Global StoresPerhaps Korean isn't your strongest language, and you'd rather talk to someone in your own language. Visit one of kt's Global Stores, where you can get service in other languages, such as English, Chinese, Japanese, and even German! Whether you are looking to subscribe to a new line of service, or get help with the service you already have, consultants who speak a variety of foreign languages are available to help you.
ö� In an effort to better serve you, we are currently in the process of opening new kt Global Stores. Visit http://www.olleh.com, or http://ktexpatblog.com to find the most recent list of kt Global Stores.
Seoul
� Gangnam� ���824-21 Yeoksam-dong, Gangnam-gu, Seoul� (02) 558-5115 Korean, English
� Gwanghwamun� ���100 Sejong-no, Jongro-gu, Seoul� (02) 733-0285 Korean, English
� Hongik Univ.� ���162-13 Dongkyo-dong, Mapo-gu, Seoul� (02) 322-4664 Korean, English, Chinese
� Itaewon� ���736-11 Hannam-dong, Yongsan-gu, Seoul� (02) 793-9010 Korean, English, Japanese
� Jongno� ���6-3 Gwancheol-dong, Jongno-gu, Seoul� (02) 735-9010 Korean, English, German Urdu
� Euljiro� ���199-9 Euljiro 2-ga, Jung-gu, Seoul� (02) 318-4211 Korean, Chinese
� Kyunghee Univ.� ���31-1 Hoegi-dong, Dongdaemun-gu, Seoul� (02) 3295-5806 Korean, Chinese
� Noksapyeong� ���34-4 Itaewon-dong, Yongsan-gu, Seoul� (02) 790-9195 Korean, English, Chinese
� Guro� ���136-15 Guro-dong, Guro-gu, Seoul� (02) 865-1991 Korean, Chinese
Gyeonggi
� Ansan� ���794-9 Wongok-dong, Danwon-gu, Ansan, Gyeonggi Province� (031) 495-1535 Korean, Chinese
� Dongducheon� ���365-4 Bosan-dong, Dongducheon, Gyeonggi Province� (031) 865-9195 Korean, English
� Hwaseong� ���81 Pyeong-ri, Hyangnam-eup, Hwaseong, Gyeonggi Province� (031) 354-0090 Korean, Chinese
Daegu
� Dongseongno� ���90-1 Dongseongno 3-ga, Jung-gu, Daegu� (053) 431-0130 Korean, English
� Keimyung Univ.� ���1723-17 Shindang-dong, Dalseo-gu, Daegu� (053) 587-1016 Korean, Chinese
Daejeon
� Gungdong� ���407-2 Gung-dong, Yuseong-gu, Daejeon� (042) 826-0789 Korean, English
� Chungnam Univ.� ���396 Gung-dong, Yuseong-gu, Daejeon� (042) 825-2082 Korean, Chinese
�େਏࢺ�ਏي૬ ktଭ�৽ճ�ඇࠤ�׆�۩�ছणਆ�ଲැ�প૬�
�ச૬�վා��ktࢪߦ�বഉছ�ඓր�WiBro (Mobile WiMax�վକ׆) �
۩�׆ࠑԩܛ�ੲ�ୀକ՚�ധ�ছणਆ�ଲ��ۍ�
Just stopping by?Stay connected with one of kt’s quick and easy short-term rental services.
Pick up a mobile phone or a WiBro device (Mobile WiMax Hotspot) to use during your stay from any of kt’s Airport Roaming Centers, located inside most major domestic airports.
韓国に短期滞在のご予定ですか?ktの便利な短期レンタルサービスはいかがですか。
主要空港のktローミングセンターにて携帯電話とWiBro�(Mobile WiMaxルーター)をレンタルすると、滞在期間中、通信サービスをお手軽にご利用いただけます。
您想短期访问韩国吗?请您来体验一下kt短期出租服务。在位于主要机场的kt漫游中心可租借手机及
WiBro�(Mobile WiMax路由器) 您在逗留期间内可以享受无线通信服务,自由自在。
Bạn đến thăm Hàn Quốc ngắn hạn?Hãy sử dụng dịch vụ cho mượn điện thoại ngắn hạn dễ dàng của hãng KT.
Bạn có thể mượn điện thoại di động và WiBro (Mobile WiMax) tại trung tâm Roming của hãng KTtại sân bay, bạn có thể sử dụng dịch vụ viễn thông thoải mái trong thời gian tạm trú.
వ୪վා��]��Incheon International Airport��]��仁川国際空港��]��仁川国际机场��]��Sân bay quốc tế Incheon
Gate 6~7�02:00 - 22:00 ] Gate 10~11�24 Hours / 24時 / 24时 / 24 *Lஏ ] Gate 25, 29�07:00 - 21:00 ] Gate E~F�06:00 - 22:00
එ୪վා��]��Gimpo International Airport��]��金浦国際空港��]��金浦国际机场��]��Sân bay quốc tế Gimpo��07:00 - 21:00
ಸપਆ�ਕվාഉٮࢠ��]��COEX Airport Terminal��]��COEX都心空港ターミナル��]��COEX城市航空港��]��Chi nhánh sân bay trung tâm thành phố COEX��07:00 - 21:00
ැ୪վා��]��Gimhae International Airport��]��金海国際空港��]��金海国际机场��]��Sân bay quốc tế Gimhae��06:00 - 22:00
This booklet was published in June 2013. The services and information contained within may be subject to change without notice.
本宣传册以2013年6月为准制作而成,其中的服务和内容可能会在没有事前通知的情况下稍作变动,尽情谅解。
本冊子は2013年6月を基準に制作しており、サービスおよび内容は予告なしに変更される可能性があります。
본 책자는 2013년 6월 기준으로 제작되었으며 제공하는 서비스 및 내용은 예고 없이 변경될 수 있습니다.
Customer Service Center外国人客服中心外国人顧客センター
mobile services | 1583 or (02)2190-1180home services | 1588-8448
외국인 고객센터
Expat Blog外国人博客外国人ブログ
www.ktexpatblog.com
외국인 블로그
Expat Twitter外国人推特外国人ツイッター
@olleh_expats
외국인 트위터