Emotional IntelligenceView360 Sample Report

EMOTIONAL INTELLIGENCEVIEW360

Emotional Intelligence View 360 Report for:

Sample ParticipantDecision Dynamics

Feb 18 2014

The Emotional Intelligence View 360 report is designed to provide a focus about specific emotional intelligencecompetency strengths and potential development areas. It should not be used as a source of information concerningpersonnel actions including promotion, salary, review or termination.

This report was generated by Envisia Learning's Emotional IntelligenceView360 software.© 2008 Organizational Performance Dimensions. Developed by Kenneth M. Nowack, Ph.D.

EMOTIONAL INTELLIGENCEVIEW360Summary Feedback Report

Introduction

This report provides you feedback on 17 critical emotional intelligence competencies required for career success and effective performance in your job.This report compares your own self-perceptions to those of others who have provided you feedback on these important emotional intelligencecompetencies and behaviors.

Your report summarizes feedback from the following type and number of raters:

Self 1

Manager 1

Peer 3

Subordinate 3

What Does this Report Give Me?

Competency DefinitionsCompetency Group SummaryCompetency SummaryMost Frequent / Least Frequent BehaviorsBehavior SummaryOpen Ended CommentsDevelopment Planning Guide

Sample Participant © 2005 Envisia Learning 1

EMOTIONAL INTELLIGENCEVIEW360Summary Feedback Report Continued

What is Emotional Intelligence?

It's not how intelligent we are, but how we are intelligent. At the most basic level, Emotional Intelligence is often conceptualized as the ability to recognize,understand and manage emotions and behavior effectively.

What are the Components of Emotional Intelligence?

The most widely accepted models of emotional intelligence (EI) and emotional and social competence have been influenced by several researchers. Forexample, Howard Gardner's (1983) theory of "multiple intelligences" lists interpersonal and intrapersonal intelligence as unique and different from themathematical/logical type recognized today as "IQ" or general intelligence. Peter Salovey and John Mayer first proposed their "mental ability" model of EIin 1997 and Reuven Bar-On (1988) has placed EI in the context of "emotional and social intelligence." Richard Boyatzis and Daniel Goleman (1998)formulated EI in terms of social and emotional competencies linked to outstanding performance in the workplace. Finally, newer models of EI continue toemerge such as "trait emotional intelligence" (Petrides et al., 2007) that includes personality facets specifically related to affect.

All these models, however, share a common core of basic concepts including Self-Awareness, Self-Management, Social Awareness, and RelationshipManagement. Emotional Intelligence View 360 was developed to measure a view of emotional and social competence by measuring key competenciesassociated with job performance.

Perception Behavior

Self

Others

Self- Awareness Self- Management

Social Awareness Relationship Management

What is the Association between Emotional Intelligence and Work Related Performance?

A growing research literature suggests that EI and emotional and social competence are significantly associated with job performance with positionsrequiring high frequent customer and interpersonal interactions even when mental ability and personality variables are controlled. Current research onemotional intelligence suggests that:

Highly conscientious employees who lack social and emotional intelligence perform significantly more poorly than those high in conscientiousnessand emotional intelligenceThe highest performing managers and leaders are perceived to have significantly more "emotional and social competence" than other managersPoor social and emotional intelligence (e.g., over-estimation of strengths relative to other raters) are often predictors of executive and management"derailment" and failure in one's job


EMOTIONAL INTELLIGENCEVIEW360Competency Definitions

Self Management

Self-DevelopmentManages one's own time, energy and abilities for continuous personal growth and maximum performance.

Adaptability/Stress ToleranceMaintains balance and performance under pressure and stress. Copes with ambiguity and change in a constructive manner.

Self-ControlManages and controls emotions and behavior in the face of interpersonal conflict. Demonstrates patience, rarely overreacts or loses control.

TrustworthinessDemonstrates and practices high standards of personal and professional integrity. Displays honesty and candor. Creates trusting relationships with others.

Strategic Problem SolvingAnalyzes a situation, identifies alternative solutions, and develops specific actions; Gathers and utilizes available information in order to understand and solveorganizational issues and problems.

Achievement OrientationAccomplishes tasks, projects and assignments on time and with quality.

Relationship Management

Building Strategic RelationshipsInitiates and cultivates strategic internal and external networking relationships that foster both individual and organizational goals. Builds and maintains effectiveand collaborative relationships with diverse internal and external stakeholders.

Conflict ManagementNegotiates and effectively resolve interpersonal differences with others.

Leadership/InfluenceUtilizes appropriate interpersonal styles and approaches in facilitating a group towards task achievement.

Interpersonal Sensitivity/EmpathyTakes actions that demonstrate consideration for the feelings and needs of others.

Team/Interpersonal SupportAssists, motivates, encourages and supports others who depend on each other to accomplish tasks, projects and assignments.

CollaborationEstablishes and develops cooperative, supportive and collaborative working relationships with others.


EMOTIONAL INTELLIGENCEVIEW360Competency Definitions Continued

Communication

Written CommunicationExpresses written thoughts and ideas in a clear and concise manner.

Two-Way FeedbackSolicits input and keeps others informed with necessary information in a timely manner.

Oral CommunicationConveys oral thoughts and ideas in a clear and concise manner.

Oral PresentationPresents individual and organizational viewpoints to groups in a clear and persuasive manner.

ListeningListens attentively and seeks to understand the verbal communications of others.

EMOTIONAL INTELLIGENCE VIEW 360 FREQUENCY RATING SCALE

1 = To an Extremely Small Extent

2 = To a Very Small Extent

3 = To a Small Extent

4 = To a Moderate Extent

5 = To a Large Extent

6 = To a Very Large Extent

7 = To an Extremely Large Extent

NA = Not Observable or Not Applicable


EMOTIONAL INTELLIGENCEVIEW360Competency Group Summary


Relationship Management Avs NSelf 4.34 1Manager 3.72 1Peer 4.21 3Subordinate 4.16 3

Average 4.12 7

1 2 3 4 5 6 7

Communication Avs NSelf 3.94 1Manager 3.89 1Peer 4.26 3Subordinate 3.87 3

Average 4.04 7

1 2 3 4 5 6 7

Self Management Avs NSelf 3.85 1Manager 3.85 1Peer 4.05 3Subordinate 3.59 3

Average 3.83 7

1 2 3 4 5 6 7

EMOTIONAL INTELLIGENCEVIEW360Competency Summary


Listening Avs NSelf 3.75 1Manager 4.25 1Peer 5.08 3Subordinate 4.42 3

Average 4.68 7

1 2 3 4 5 6 7

Trustworthiness Avs NSelf 3.25 1Manager 5.00 1Peer 4.50 3Subordinate 4.58 3

Average 4.61 7

1 2 3 4 5 6 7

Building Strategic Relationships Avs NSelf 6.33 1Manager 3.33 1Peer 5.00 3Subordinate 4.44 3

Average 4.52 7

1 2 3 4 5 6 7

Collaboration Avs NSelf 4.67 1Manager 5.00 1Peer 4.00 3Subordinate 4.67 3

Average 4.43 7

1 2 3 4 5 6 7

EMOTIONAL INTELLIGENCEVIEW360Competency Summary Continued


Written Communication Avs NSelf 4.33 1Manager 4.67 1Peer 4.89 3Subordinate 3.44 3

Average 4.24 7

1 2 3 4 5 6 7

Conflict Management Avs NSelf 3.60 1Manager 3.40 1Peer 4.33 3Subordinate 4.20 3

Average 4.14 7

1 2 3 4 5 6 7

Oral Communication Avs NSelf 3.75 1Manager 2.75 1Peer 4.58 3Subordinate 3.83 3

Average 4.00 7

1 2 3 4 5 6 7

Team/Interpersonal Support Avs NSelf 2.60 1Manager 4.00 1Peer 4.13 3Subordinate 3.87 3

Average 4.00 7

1 2 3 4 5 6 7



Self-Development Avs NSelf 4.50 1Manager 3.25 1Peer 4.92 3Subordinate 3.25 3

Average 3.96 7

1 2 3 4 5 6 7

Interpersonal Sensitivity/Empathy Avs NSelf 4.60 1Manager 3.60 1Peer 3.87 3Subordinate 4.00 3

Average 3.89 7

1 2 3 4 5 6 7

Strategic Problem Solving Avs NSelf 3.80 1Manager 2.60 1Peer 4.40 3Subordinate 3.73 3

Average 3.86 7

1 2 3 4 5 6 7

Leadership/Influence Avs NSelf 5.00 1Manager 2.60 1Peer 4.27 3Subordinate 3.80 3

Average 3.83 7

1 2 3 4 5 6 7



Oral Presentation Avs NSelf 3.75 1Manager 4.00 1Peer 3.83 3Subordinate 3.75 3

Average 3.82 7

1 2 3 4 5 6 7

Self-Control Avs NSelf 4.00 1Manager 4.60 1Peer 3.60 3Subordinate 3.53 3

Average 3.71 7

1 2 3 4 5 6 7

Adaptability/Stress Tolerance Avs NSelf 3.80 1Manager 3.60 1Peer 3.73 3Subordinate 3.60 3

Average 3.66 7

1 2 3 4 5 6 7

Two-Way Feedback Avs NSelf 4.33 1Manager 4.00 1Peer 2.67 3Subordinate 3.78 3

Average 3.33 7

1 2 3 4 5 6 7



Achievement Orientation Avs NSelf 3.75 1Manager 4.25 1Peer 3.25 3Subordinate 2.83 3

Average 3.21 7

1 2 3 4 5 6 7

EMOTIONAL INTELLIGENCEVIEW360Most Frequent Behaviors - All Raters

The following behaviors were identified by your respondents as your most frequently demonstrated behaviors and grouped by relevant performance factor(competency) based on average scores. They are rank ordered so that the first item is perceived to be your most frequently demonstrated behavior. Thenumber of raters is shown for each rating level of the behavior. A box indicates your own self-rating on this behavior (Note: If there is no box present foran item, it means that you did not provide an answer between the scale 1 and 7).

These represent behaviors perceived by others as frequently practiced. As such, you should consider ways to continue leveraging these behaviors asstrengths.

Most Frequent Behaviors Performance Factor Ave

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Frequency of ResponsesPursues continuous learning and self-development of knowledge, experiences and skills Self-Development 5.71 0 0 0 1 2 2 2

Maintains eye contact and attentive non-verbal behavior when being spoken to Listening 5.29 0 1 0 1 1 2 2

Demonstrates consistency between actions and words (i.e., says and does things that arecongruent and consistent with each other)

Trustworthiness 5.29 0 1 1 0 1 1 3

Develops supportive, helpful, and friendly working relationships with others Collaboration 5.14 0 0 1 1 2 2 1

Handles questions in meetings and presentations in a responsive and diplomatic manner Oral Presentation 5.00 0 0 1 2 1 2 1

Maintains openness, honesty and candor in interpersonal relationships Trustworthiness 5.00 0 1 0 1 2 2 1

Effectively builds relationships and partnerships with others outside the organization Building StrategicRelationships

4.86 0 0 1 2 1 3 0

Makes decisions confidently and quickly when necessary Strategic Problem Solving 4.86 0 1 0 2 1 2 1

Takes the time to understand and listen to others Listening 4.86 0 1 1 0 2 2 1

Summarizes and paraphrases what others have said in order to clarify understanding Listening 4.86 0 2 0 1 0 2 2


EMOTIONAL INTELLIGENCEVIEW360Most Frequent Behaviors - Manager




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Frequency of ResponsesMaintains openness, honesty and candor in interpersonal relationships Trustworthiness 7.00 0 0 0 0 0 0 1

Maintains eye contact and attentive non-verbal behavior when being spoken to Listening 7.00 0 0 0 0 0 0 1

Actively involves others in his/her decision-making, planning, and problem-solving taskswhen appropriate

Collaboration 7.00 0 0 0 0 0 0 1

Develops cooperative, rather than competitive, working relationships with others Collaboration 7.00 0 0 0 0 0 0 1

Maintains close contact and communications with others (i.e., keeps others well informed) Two-Way Feedback 7.00 0 0 0 0 0 0 1

Maintains an effective balance between work, family and personal life Adaptability/StressTolerance

7.00 0 0 0 0 0 0 1

Handles tense situations without overreacting, becoming overly emotional or defensive Self-Control 7.00 0 0 0 0 0 0 1

Maintains poise, composure and control of behaviors in the face of interpersonal challengeor threat

Self-Control 7.00 0 0 0 0 0 0 1

Writes in a logical, organized, and clear manner Written Communication 6.00 0 0 0 0 0 1 0

Makes an effort to understand and take an interest in how others are feeling InterpersonalSensitivity/Empathy

6.00 0 0 0 0 0 1 0


EMOTIONAL INTELLIGENCEVIEW360Most Frequent Behaviors - Manager


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Frequency of ResponsesHandles questions in meetings and presentations in a responsive and diplomatic manner Oral Presentation 6.00 0 0 0 0 0 1 0

Demonstrates the ability to complete tasks, projects and assignments on time and withquality

Achievement Orientation 6.00 0 0 0 0 0 1 0

Works hard to achieve and accomplish tasks, projects, assignments and goals Achievement Orientation 6.00 0 0 0 0 0 1 0

Effectively builds relationships and partnerships with others outside the organization Building StrategicRelationships

6.00 0 0 0 0 0 1 0

Works collaboratively and non-competitively with others Collaboration 6.00 0 0 0 0 0 1 0

Encourages cooperation and teamwork among people who depend on each other to getwork done

Team/InterpersonalSupport

6.00 0 0 0 0 0 1 0


EMOTIONAL INTELLIGENCEVIEW360Most Frequent Behaviors - Peer




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Frequency of ResponsesMaintains eye contact and attentive non-verbal behavior when being spoken to Listening 6.33 0 0 0 0 0 2 1

Researches and utilizes available information in order to understand and solve issues andproblems

Strategic Problem Solving 6.33 0 0 0 0 0 2 1

Effectively initiates and cultivates strategic internal alliances with key senior managers andothers within the organization

Building StrategicRelationships

6.33 0 0 0 0 1 0 2

Articulates and enunciates clearly when speaking and communicating Oral Communication 6.00 0 0 0 0 1 1 1

Pursues continuous learning and self-development of knowledge, experiences and skills Self-Development 5.67 0 0 0 1 0 1 1

Makes decisions confidently and quickly when necessary Strategic Problem Solving 5.67 0 0 0 0 1 2 0

Clearly expresses and requests information from others Oral Communication 5.67 0 0 0 1 0 1 1

Maintains openness, honesty and candor in interpersonal relationships Trustworthiness 5.67 0 0 0 0 1 2 0

Maintains poise, composure and control of behaviors in the face of interpersonal challengeor threat

Self-Control 5.33 0 0 0 1 0 2 0



EMOTIONAL INTELLIGENCEVIEW360Most Frequent Behaviors - Peer


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Frequency of ResponsesRealistically appraises one’s own strengths and development areas (i.e., accurate perceivesskills and abilities)

Self-Development 5.33 0 0 0 1 1 0 1

Demonstrates a willingness to assert his/her ideas and opinions in the face of opposition andchallenge

Leadership/Influence 5.33 0 0 0 1 1 0 1

Uses written communications effectively and appropriately (e.g., email) Written Communication 5.33 0 0 1 0 0 1 1

Allows for disagreements to emerge and to be discussed openly Conflict Management 5.33 0 0 0 1 1 0 1


EMOTIONAL INTELLIGENCEVIEW360Most Frequent Behaviors - Subordinate




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Frequency of ResponsesDemonstrates consistency between actions and words (i.e., says and does things that arecongruent and consistent with each other)

Trustworthiness 6.67 0 0 0 0 0 1 2

Pursues continuous learning and self-development of knowledge, experiences and skills Self-Development 6.00 0 0 0 0 1 1 1



Solicits and values the thoughts, opinions, feedback, and ideas of others Collaboration 5.67 0 0 0 1 0 1 1

Develops and maintains warm, friendly, and sensitive relationships with others InterpersonalSensitivity/Empathy

4.67 0 0 1 0 1 1 0

Handles questions in meetings and presentations in a responsive and diplomatic manner Oral Presentation 4.67 0 0 1 0 1 1 0

Takes the time to understand and listen to others Listening 4.67 0 0 1 0 1 1 0

Develops, cultivates and maintains a broad base of support among key internal and externalstakeholders (e.g., managers, employees, customers)


4.67 0 0 1 0 1 1 0

Discusses possible "win-win” solutions and seeks agreement on specific actions whenconflicts arise with others

Conflict Management 4.67 0 0 1 1 0 0 1


EMOTIONAL INTELLIGENCEVIEW360Most Frequent Behaviors - Subordinate


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Frequency of ResponsesCommunicates in a manner that inspires commitment and support towards his/her ideas,suggestions and opinions


Demonstrates flexibility and resilience in response to adversity and challenge Adaptability/StressTolerance

4.67 0 0 0 2 0 1 0


EMOTIONAL INTELLIGENCEVIEW360Least Frequent Behaviors - All Raters

The following behaviors were identified by your respondents as your least frequently demonstrated behaviors and grouped by relevant performance factor(competency) based on average scores. They are rank ordered so that the first item is perceived to be your least frequently demonstrated behavior. Thenumber of raters is shown for each rating level of the behavior. A box indicates your own self-rating on this behavior (Note: If there is no box present foran item, it means that you did not provide an answer between the scale 1 and 7).

These represent behaviors perceived by others as infrequently practiced. As such, you should consider practicing these behaviors more frequently orhelping others understand when you do demonstrate them.

Least Frequent Behaviors Performance Factor Ave

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Frequency of ResponsesFollows through on stated commitments and promises Achievement Orientation 2.29 1 4 1 1 0 0 0

Refrains from expressing frustration or anger towards others when upset (e.g., does notraise his/her voice or get impatient with others)

Self-Control 2.43 2 3 0 1 1 0 0

Communicates information needed by others in a prompt and timely manner Two-Way Feedback 2.43 4 0 0 2 1 0 0

Makes high quality and logical decisions based on adequate data and information Strategic Problem Solving 2.43 1 3 2 1 0 0 0

Is prepared and organized for meetings, discussions and presentations Oral Presentation 2.86 1 2 2 1 1 0 0

Performs work in a conscientious and dependable manner Achievement Orientation 2.86 2 2 0 1 2 0 0

Handles pressure and stress well (e.g., maintains poise, stays calm under pressure, avoidslosing control of his/her emotions or behavior)

Adaptability/StressTolerance

3.00 1 2 2 1 0 1 0

Seeks and applies feedback and constructive criticism from others Self-Development 3.00 1 2 1 2 1 0 0

Informs others about relevant aspects of tasks, projects and assignments in a timely manner Two-Way Feedback 3.14 2 1 0 3 0 1 0

Manages time effectively and efficiently Self-Development 3.14 0 4 1 0 1 1 0

Avoids taking unnecessary risks or making impulsive decisions without adequate andrelevant information

Self-Control 3.14 1 1 3 1 0 1 0


EMOTIONAL INTELLIGENCEVIEW360Least Frequent Behaviors - All Raters


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Frequency of ResponsesWorks hard to achieve and accomplish tasks, projects, assignments and goals Achievement Orientation 3.14 2 2 1 0 0 1 1


EMOTIONAL INTELLIGENCEVIEW360Least Frequent Behaviors - Manager




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Frequency of ResponsesEffectively initiates and cultivates strategic internal alliances with key senior managers andothers within the organization


1.00 1 0 0 0 0 0 0


Self-Control 1.00 1 0 0 0 0 0 0

Convinces and persuades others to see his/her perspective and ideas Leadership/Influence 1.00 1 0 0 0 0 0 0

Communicates in a manner that inspires commitment and support towards his/her ideas,suggestions and opinions



Demonstrates flexibility and resilience in response to adversity and challenge Adaptability/StressTolerance

1.00 1 0 0 0 0 0 0


Encourages others to express contrary views, ideas and opinions Conflict Management 2.00 0 1 0 0 0 0 0

Makes it easy for others to disclose, share and openly talk about their ideas, concerns andproblems

InterpersonalSensitivity/Empathy

2.00 0 1 0 0 0 0 0


EMOTIONAL INTELLIGENCEVIEW360Least Frequent Behaviors - Manager


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Frequency of ResponsesDevelops and maintains warm, friendly, and sensitive relationships with others Interpersonal

Sensitivity/Empathy2.00 0 1 0 0 0 0 0

Maintains eye contact when communicating with others Oral Communication 2.00 0 1 0 0 0 0 0

Articulates and enunciates clearly when speaking and communicating Oral Communication 2.00 0 1 0 0 0 0 0

Researches and utilizes available information in order to understand and solve issues andproblems

Strategic Problem Solving 2.00 0 1 0 0 0 0 0

Sticks with a decision or course of action unless it is obvious that it is incorrect Strategic Problem Solving 2.00 0 1 0 0 0 0 0


Solicits and values the thoughts, opinions, feedback, and ideas of others Collaboration 2.00 0 1 0 0 0 0 0

Acknowledges and recognizes the contributions and accomplishments of others Team/InterpersonalSupport

2.00 0 1 0 0 0 0 0





EMOTIONAL INTELLIGENCEVIEW360Least Frequent Behaviors - Peer




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Frequency of ResponsesHandles tense situations without overreacting, becoming overly emotional or defensive Self-Control 2.00 1 1 1 0 0 0 0

Informs others about relevant aspects of tasks, projects and assignments in a timely manner Two-Way Feedback 2.00 2 0 0 1 0 0 0



Modifies his/her leadership style to persuade, motivate and influence others Leadership/Influence 2.33 0 2 1 0 0 0 0



Self-Control 2.67 1 1 0 0 1 0 0

Follows through on stated commitments and promises Achievement Orientation 2.67 0 2 0 1 0 0 0


Makes an effort to understand and take an interest in how others are feeling InterpersonalSensitivity/Empathy

2.67 1 1 0 0 1 0 0

Provides clear, succinct and logical answers to questions from others Oral Communication 2.67 1 1 0 0 1 0 0


EMOTIONAL INTELLIGENCEVIEW360Least Frequent Behaviors - Subordinate




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Frequency of ResponsesFollows through on stated commitments and promises Achievement Orientation 1.67 1 2 0 0 0 0 0

Works hard to achieve and accomplish tasks, projects, assignments and goals Achievement Orientation 2.00 1 1 1 0 0 0 0

Handles pressure and stress well (e.g., maintains poise, stays calm under pressure, avoidslosing control of his/her emotions or behavior)

Adaptability/StressTolerance

2.00 1 1 1 0 0 0 0


Manages time effectively and efficiently Self-Development 2.00 0 3 0 0 0 0 0

Communicates and expresses ideas in a manner that persuades and influences others Leadership/Influence 2.67 1 1 0 0 1 0 0

Confidently delivers oral presentations that are persuasive, clear, and logically organized Oral Presentation 2.67 0 2 0 1 0 0 0


Self-Control 2.67 0 2 0 1 0 0 0


Realistically appraises one’s own strengths and development areas (i.e., accurate perceivesskills and abilities)

Self-Development 3.00 0 1 1 1 0 0 0

Maintains an effective balance between work, family and personal life Adaptability/StressTolerance

3.00 0 1 1 1 0 0 0


EMOTIONAL INTELLIGENCEVIEW360Least Frequent Behaviors - Subordinate


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Frequency of ResponsesAvoids taking unnecessary risks or making impulsive decisions without adequate andrelevant information

Self-Control 3.00 1 1 0 0 0 1 0


EMOTIONAL INTELLIGENCEVIEW360Behavior Summary


Listening Avs NSelf 3.75 1Manager 4.25 1Peer 5.08 3Subordinate 4.42 3

Average 4.68 7

1 2 3 4 5 6 7

34. Maintains eye contact and attentive non-verbal behavior when being spoken to Avs NSelf 3.00 1Manager 7.00 1Peer 6.33 3Subordinate 3.67 3

Average 5.29 7

1 2 3 4 5 6 7

17. Summarizes and paraphrases what others have said in order to clarify understanding Avs NSelf 5.00 1Manager 2.00 1Peer 5.00 3Subordinate 5.67 3

Average 4.86 7

1 2 3 4 5 6 7

51. Takes the time to understand and listen to others Avs NSelf 5.00 1Manager 5.00 1Peer 5.00 3Subordinate 4.67 3

Average 4.86 7

1 2 3 4 5 6 7

EMOTIONAL INTELLIGENCEVIEW360Behavior Summary Continued


64. Waits out silences and listens patiently without interrupting others Avs NSelf 2.00 1Manager 3.00 1Peer 4.00 3Subordinate 3.67 3

Average 3.71 7

1 2 3 4 5 6 7



Trustworthiness Avs NSelf 3.25 1Manager 5.00 1Peer 4.50 3Subordinate 4.58 3

Average 4.61 7

1 2 3 4 5 6 7

38. Demonstrates consistency between actions and words (i.e., says and does things that are congruent and consistent with each other) Avs NSelf 4.00 1Manager 5.00 1Peer 4.00 3Subordinate 6.67 3

Average 5.29 7

1 2 3 4 5 6 7

21. Maintains openness, honesty and candor in interpersonal relationships Avs NSelf 3.00 1Manager 7.00 1Peer 5.67 3Subordinate 3.67 3

Average 5.00 7

1 2 3 4 5 6 7

55. Creates a trusting relationship making it easy to discuss and share personal information (e.g., maintains confidences, does notdisclose personal information to others) Avs NSelf 5.00 1Manager 5.00 1Peer 4.00 3Subordinate 4.33 3

Average 4.29 7

1 2 3 4 5 6 7



4. Demonstrates and practices high standards of personal and professional integrity Avs NSelf 1.00 1Manager 3.00 1Peer 4.33 3Subordinate 3.67 3

Average 3.86 7

1 2 3 4 5 6 7



Building Strategic Relationships Avs NSelf 6.33 1Manager 3.33 1Peer 5.00 3Subordinate 4.44 3

Average 4.52 7

1 2 3 4 5 6 7

24. Effectively builds relationships and partnerships with others outside the organization Avs NSelf 5.00 1Manager 6.00 1Peer 5.00 3Subordinate 4.33 3

Average 4.86 7

1 2 3 4 5 6 7

7. Effectively initiates and cultivates strategic internal alliances with key senior managers and others within the organization Avs NSelf 7.00 1Manager 1.00 1Peer 6.33 3Subordinate 4.33 3

Average 4.71 7

1 2 3 4 5 6 7

41. Develops, cultivates and maintains a broad base of support among key internal and external stakeholders (e.g., managers,employees, customers) Avs NSelf 7.00 1Manager 3.00 1Peer 3.67 3Subordinate 4.67 3

Average 4.00 7

1 2 3 4 5 6 7



Collaboration Avs NSelf 4.67 1Manager 5.00 1Peer 4.00 3Subordinate 4.67 3

Average 4.43 7

1 2 3 4 5 6 7

72. Develops supportive, helpful, and friendly working relationships with others Avs NSelf 1.00 1Manager 3.00 1Peer 5.33 3Subordinate 5.67 3

Average 5.14 7

1 2 3 4 5 6 7

29. Develops cooperative, rather than competitive, working relationships with others Avs NSelf 6.00 1Manager 7.00 1Peer 4.67 3Subordinate 4.00 3

Average 4.71 7

1 2 3 4 5 6 7

46. Actively involves others in his/her decision-making, planning, and problem-solving tasks when appropriate Avs NSelf 6.00 1Manager 7.00 1Peer 3.33 3Subordinate 4.33 3

Average 4.29 7

1 2 3 4 5 6 7



73. Respects the ideas, abilities and contributions of others and takes a genuine interest in their suggestions and concerns Avs NSelf 4.00 1Manager 5.00 1Peer 4.00 3Subordinate 4.00 3

Average 4.14 7

1 2 3 4 5 6 7

62. Works collaboratively and non-competitively with others Avs NSelf 5.00 1Manager 6.00 1Peer 3.33 3Subordinate 4.33 3

Average 4.14 7

1 2 3 4 5 6 7

12. Solicits and values the thoughts, opinions, feedback, and ideas of others Avs NSelf 6.00 1Manager 2.00 1Peer 3.33 3Subordinate 5.67 3

Average 4.14 7

1 2 3 4 5 6 7



Written Communication Avs NSelf 4.33 1Manager 4.67 1Peer 4.89 3Subordinate 3.44 3

Average 4.24 7

1 2 3 4 5 6 7

47. Uses written communications effectively and appropriately (e.g., email) Avs NSelf 4.00 1Manager 4.00 1Peer 5.33 3Subordinate 3.67 3

Average 4.43 7

1 2 3 4 5 6 7

13. Writes in a logical, organized, and clear manner Avs NSelf 4.00 1Manager 6.00 1Peer 4.67 3Subordinate 3.33 3

Average 4.29 7

1 2 3 4 5 6 7

30. Uses appropriate grammar, tense, and language in all written communications Avs NSelf 5.00 1Manager 4.00 1Peer 4.67 3Subordinate 3.33 3

Average 4.00 7

1 2 3 4 5 6 7



Conflict Management Avs NSelf 3.60 1Manager 3.40 1Peer 4.33 3Subordinate 4.20 3

Average 4.14 7

1 2 3 4 5 6 7

42. Allows for disagreements to emerge and to be discussed openly Avs NSelf 6.00 1Manager 3.00 1Peer 5.33 3Subordinate 4.00 3

Average 4.43 7

1 2 3 4 5 6 7

58. Makes an effort to acknowledge and resolve interpersonal conflicts with others Avs NSelf 6.00 1Manager 3.00 1Peer 4.67 3Subordinate 4.33 3

Average 4.29 7

1 2 3 4 5 6 7

8. Encourages others to express contrary views, ideas and opinions Avs NSelf 1.00 1Manager 2.00 1Peer 4.67 3Subordinate 4.33 3

Average 4.14 7

1 2 3 4 5 6 7



25. Discusses possible "win-win” solutions and seeks agreement on specific actions when conflicts arise with others Avs NSelf 3.00 1Manager 5.00 1Peer 3.00 3Subordinate 4.67 3

Average 4.00 7

1 2 3 4 5 6 7

68. Resists reacting defensively and keeps an open mind when others disagree with him/her Avs NSelf 2.00 1Manager 4.00 1Peer 4.00 3Subordinate 3.67 3

Average 3.86 7

1 2 3 4 5 6 7



Oral Communication Avs NSelf 3.75 1Manager 2.75 1Peer 4.58 3Subordinate 3.83 3

Average 4.00 7

1 2 3 4 5 6 7

32. Articulates and enunciates clearly when speaking and communicating Avs NSelf 3.00 1Manager 2.00 1Peer 6.00 3Subordinate 4.33 3

Average 4.71 7

1 2 3 4 5 6 7

49. Clearly expresses and requests information from others Avs NSelf 2.00 1Manager 4.00 1Peer 5.67 3Subordinate 3.67 3

Average 4.57 7

1 2 3 4 5 6 7

15. Maintains eye contact when communicating with others Avs NSelf 4.00 1Manager 2.00 1Peer 4.00 3Subordinate 3.33 3

Average 3.43 7

1 2 3 4 5 6 7



74. Provides clear, succinct and logical answers to questions from others Avs NSelf 6.00 1Manager 3.00 1Peer 2.67 3Subordinate 4.00 3

Average 3.29 7

1 2 3 4 5 6 7



Team/Interpersonal Support Avs NSelf 2.60 1Manager 4.00 1Peer 4.13 3Subordinate 3.87 3

Average 4.00 7

1 2 3 4 5 6 7

61. Encourages cooperation and teamwork among people who depend on each other to get work done Avs NSelf 3.00 1Manager 6.00 1Peer 4.67 3Subordinate 4.00 3

Average 4.57 7

1 2 3 4 5 6 7

71. Expresses confidence in the skills and abilities of others Avs NSelf 4.00 1Manager 5.00 1Peer 4.00 3Subordinate 4.00 3

Average 4.14 7

1 2 3 4 5 6 7

11. Takes initiative and offers formal and informal assistance, training and coaching to others Avs NSelf 2.00 1Manager 4.00 1Peer 4.00 3Subordinate 4.33 3

Average 4.14 7

1 2 3 4 5 6 7



28. Provides timely and ongoing feedback to others regarding working relationships and job performance Avs NSelf 3.00 1Manager 3.00 1Peer 4.00 3Subordinate 3.67 3

Average 3.71 7

1 2 3 4 5 6 7

45. Acknowledges and recognizes the contributions and accomplishments of others Avs NSelf 1.00 1Manager 2.00 1Peer 4.00 3Subordinate 3.33 3

Average 3.43 7

1 2 3 4 5 6 7



Self-Development Avs NSelf 4.50 1Manager 3.25 1Peer 4.92 3Subordinate 3.25 3

Average 3.96 7

1 2 3 4 5 6 7

18. Pursues continuous learning and self-development of knowledge, experiences and skills Avs NSelf 4.00 1Manager 5.00 1Peer 5.67 3Subordinate 6.00 3

Average 5.71 7

1 2 3 4 5 6 7

35. Realistically appraises one’s own strengths and development areas (i.e., accurate perceives skills and abilities) Avs NSelf 1.00 1Manager 3.00 1Peer 5.33 3Subordinate 3.00 3

Average 4.00 7

1 2 3 4 5 6 7

52. Manages time effectively and efficiently Avs NSelf 7.00 1Manager 3.00 1Peer 4.33 3Subordinate 2.00 3

Average 3.14 7

1 2 3 4 5 6 7



1. Seeks and applies feedback and constructive criticism from others Avs NSelf 6.00 1Manager 2.00 1Peer 4.33 3Subordinate 2.00 3

Average 3.00 7

1 2 3 4 5 6 7



Interpersonal Sensitivity/Empathy Avs NSelf 4.60 1Manager 3.60 1Peer 3.87 3Subordinate 4.00 3

Average 3.89 7

1 2 3 4 5 6 7

27. Demonstrates understanding, tolerance and sensitivity towards diversity in the workforce (e.g., gender, race, ethnicity, sexualorientation, etc.) and treats others in a fair and consistent manner Avs NSelf 7.00 1Manager 3.00 1Peer 4.67 3Subordinate 4.33 3

Average 4.29 7

1 2 3 4 5 6 7

60. Shows an interest in and is considerate of the feelings and needs of others Avs NSelf 3.00 1Manager 5.00 1Peer 5.00 3Subordinate 3.33 3

Average 4.29 7

1 2 3 4 5 6 7

44. Develops and maintains warm, friendly, and sensitive relationships with others Avs NSelf 5.00 1Manager 2.00 1Peer 4.00 3Subordinate 4.67 3

Average 4.00 7

1 2 3 4 5 6 7



70. Makes an effort to understand and take an interest in how others are feeling Avs NSelf 5.00 1Manager 6.00 1Peer 2.67 3Subordinate 3.67 3

Average 3.57 7

1 2 3 4 5 6 7

10. Makes it easy for others to disclose, share and openly talk about their ideas, concerns and problems Avs NSelf 3.00 1Manager 2.00 1Peer 3.00 3Subordinate 4.00 3

Average 3.29 7

1 2 3 4 5 6 7



Strategic Problem Solving Avs NSelf 3.80 1Manager 2.60 1Peer 4.40 3Subordinate 3.73 3

Average 3.86 7

1 2 3 4 5 6 7

5. Makes decisions confidently and quickly when necessary Avs NSelf 5.00 1Manager 4.00 1Peer 5.67 3Subordinate 4.33 3

Average 4.86 7

1 2 3 4 5 6 7

22. Researches and utilizes available information in order to understand and solve issues and problems Avs NSelf 1.00 1Manager 2.00 1Peer 6.33 3Subordinate 4.00 3

Average 4.71 7

1 2 3 4 5 6 7

39. Generates and considers multiple options before making a decision Avs NSelf 5.00 1Manager 3.00 1Peer 3.33 3Subordinate 4.33 3

Average 3.71 7

1 2 3 4 5 6 7



56. Sticks with a decision or course of action unless it is obvious that it is incorrect Avs NSelf 6.00 1Manager 2.00 1Peer 4.33 3Subordinate 3.33 3

Average 3.57 7

1 2 3 4 5 6 7

67. Makes high quality and logical decisions based on adequate data and information Avs NSelf 2.00 1Manager 2.00 1Peer 2.33 3Subordinate 2.67 3

Average 2.43 7

1 2 3 4 5 6 7



Leadership/Influence Avs NSelf 5.00 1Manager 2.60 1Peer 4.27 3Subordinate 3.80 3

Average 3.83 7

1 2 3 4 5 6 7

69. Demonstrates a willingness to assert his/her ideas and opinions in the face of opposition and challenge Avs NSelf 4.00 1Manager 5.00 1Peer 5.33 3Subordinate 3.33 3

Average 4.43 7

1 2 3 4 5 6 7

59. Communicates in a manner that inspires commitment and support towards his/her ideas, suggestions and opinions Avs NSelf 7.00 1Manager 1.00 1Peer 5.00 3Subordinate 4.67 3

Average 4.29 7

1 2 3 4 5 6 7

43. Convinces and persuades others to see his/her perspective and ideas Avs NSelf 2.00 1Manager 1.00 1Peer 4.67 3Subordinate 4.00 3

Average 3.86 7

1 2 3 4 5 6 7



26. Modifies his/her leadership style to persuade, motivate and influence others Avs NSelf 7.00 1Manager 3.00 1Peer 2.33 3Subordinate 4.33 3

Average 3.29 7

1 2 3 4 5 6 7

9. Communicates and expresses ideas in a manner that persuades and influences others Avs NSelf 5.00 1Manager 3.00 1Peer 4.00 3Subordinate 2.67 3

Average 3.29 7

1 2 3 4 5 6 7



Oral Presentation Avs NSelf 3.75 1Manager 4.00 1Peer 3.83 3Subordinate 3.75 3

Average 3.82 7

1 2 3 4 5 6 7

50. Handles questions in meetings and presentations in a responsive and diplomatic manner Avs NSelf 4.00 1Manager 6.00 1Peer 5.00 3Subordinate 4.67 3

Average 5.00 7

1 2 3 4 5 6 7

16. Confidently delivers oral presentations that are persuasive, clear, and logically organized Avs NSelf 3.00 1Manager 5.00 1Peer 4.67 3Subordinate 2.67 3

Average 3.86 7

1 2 3 4 5 6 7

63. Restates and clarifies important points and questions from others during presentations Avs NSelf 2.00 1Manager 3.00 1Peer 3.67 3Subordinate 3.67 3

Average 3.57 7

1 2 3 4 5 6 7



33. Is prepared and organized for meetings, discussions and presentations Avs NSelf 6.00 1Manager 2.00 1Peer 2.00 3Subordinate 4.00 3

Average 2.86 7

1 2 3 4 5 6 7



Self-Control Avs NSelf 4.00 1Manager 4.60 1Peer 3.60 3Subordinate 3.53 3

Average 3.71 7

1 2 3 4 5 6 7

37. Maintains poise, composure and control of behaviors in the face of interpersonal challenge or threat Avs NSelf 6.00 1Manager 7.00 1Peer 5.33 3Subordinate 3.33 3

Average 4.71 7

1 2 3 4 5 6 7

66. Resists the desire to speak or act when it will not be helpful to the situation (i.e., able to control emotions and behavior whennecessary) Avs NSelf 5.00 1Manager 5.00 1Peer 4.67 3Subordinate 4.33 3

Average 4.57 7

1 2 3 4 5 6 7

3. Handles tense situations without overreacting, becoming overly emotional or defensive Avs NSelf 1.00 1Manager 7.00 1Peer 2.00 3Subordinate 4.33 3

Average 3.71 7

1 2 3 4 5 6 7



54. Avoids taking unnecessary risks or making impulsive decisions without adequate and relevant information Avs NSelf 4.00 1Manager 3.00 1Peer 3.33 3Subordinate 3.00 3

Average 3.14 7

1 2 3 4 5 6 7

20. Refrains from expressing frustration or anger towards others when upset (e.g., does not raise his/her voice or get impatient withothers) Avs NSelf 4.00 1Manager 1.00 1Peer 2.67 3Subordinate 2.67 3

Average 2.43 7

1 2 3 4 5 6 7



Adaptability/Stress Tolerance Avs NSelf 3.80 1Manager 3.60 1Peer 3.73 3Subordinate 3.60 3

Average 3.66 7

1 2 3 4 5 6 7

53. Maintains an effective balance between work, family and personal life Avs NSelf 2.00 1Manager 7.00 1Peer 4.67 3Subordinate 3.00 3

Average 4.29 7

1 2 3 4 5 6 7

19. Maintains a positive and constructive outlook even when plans or decisions are thwarted Avs NSelf 7.00 1Manager 4.00 1Peer 3.00 3Subordinate 4.33 3

Average 3.71 7

1 2 3 4 5 6 7

2. Maintains optimism and makes the most out of situations whether good or bad Avs NSelf 1.00 1Manager 3.00 1Peer 3.67 3Subordinate 4.00 3

Average 3.71 7

1 2 3 4 5 6 7



65. Demonstrates flexibility and resilience in response to adversity and challenge Avs NSelf 7.00 1Manager 1.00 1Peer 3.33 3Subordinate 4.67 3

Average 3.57 7

1 2 3 4 5 6 7

36. Handles pressure and stress well (e.g., maintains poise, stays calm under pressure, avoids losing control of his/her emotions orbehavior) Avs NSelf 2.00 1Manager 3.00 1Peer 4.00 3Subordinate 2.00 3

Average 3.00 7

1 2 3 4 5 6 7



Two-Way Feedback Avs NSelf 4.33 1Manager 4.00 1Peer 2.67 3Subordinate 3.78 3

Average 3.33 7

1 2 3 4 5 6 7

14. Maintains close contact and communications with others (i.e., keeps others well informed) Avs NSelf 4.00 1Manager 7.00 1Peer 4.00 3Subordinate 4.00 3

Average 4.43 7

1 2 3 4 5 6 7

31. Informs others about relevant aspects of tasks, projects and assignments in a timely manner Avs NSelf 5.00 1Manager 4.00 1Peer 2.00 3Subordinate 4.00 3

Average 3.14 7

1 2 3 4 5 6 7

48. Communicates information needed by others in a prompt and timely manner Avs NSelf 4.00 1Manager 1.00 1Peer 2.00 3Subordinate 3.33 3

Average 2.43 7

1 2 3 4 5 6 7



Achievement Orientation Avs NSelf 3.75 1Manager 4.25 1Peer 3.25 3Subordinate 2.83 3

Average 3.21 7

1 2 3 4 5 6 7

23. Demonstrates the ability to complete tasks, projects and assignments on time and with quality Avs NSelf 4.00 1Manager 6.00 1Peer 4.33 3Subordinate 4.33 3

Average 4.57 7

1 2 3 4 5 6 7

6. Works hard to achieve and accomplish tasks, projects, assignments and goals Avs NSelf 3.00 1Manager 6.00 1Peer 3.33 3Subordinate 2.00 3

Average 3.14 7

1 2 3 4 5 6 7

57. Performs work in a conscientious and dependable manner Avs NSelf 4.00 1Manager 2.00 1Peer 2.67 3Subordinate 3.33 3

Average 2.86 7

1 2 3 4 5 6 7



40. Follows through on stated commitments and promises Avs NSelf 4.00 1Manager 3.00 1Peer 2.67 3Subordinate 1.67 3

Average 2.29 7

1 2 3 4 5 6 7

EMOTIONAL INTELLIGENCEVIEW360Open Ended Comments Summary Introduction

You and your respondents had the opportunity to provide written comments online about your perceived strengths and possible development areas.

These comments are provided on the next pages and are included verbatim without identifying the rater to ensure confidentiality.

Please provide any written comments you have regarding the Strengths of the individual in the space provided belowPlease provide any written comments you have regarding the Development Areas of the individual in the space provided below

Compare the open-ended comments provided in the next few pages with the graphs and other information provided in this feedback report.

Please keep in mind that not all comments will be easy to understand - not everyone can provide concrete, specific, non-judgmental feedback.

It is important to look for trends or themes as you read these comments - it is easy to find a single comment upsetting or even biased. However, if anumber of comments focus on a specific area you might want to place a greater emphasis of importance on the specific behaviors to change to enhanceyour overall effectiveness.

The following questions might be useful in analyzing these open-ended comments:

Are the comments consistent and reinforce the other feedback you have received?Do they add any new information or insight about your performance and effectiveness?Do you see any trends across the open-ended comments?How can you leverage your strengths?What areas are you committed to focus on as part of your professional development plan?


EMOTIONAL INTELLIGENCEVIEW360Open Ended Comments Summary

STRENGTHS


EMOTIONAL INTELLIGENCEVIEW360Open Ended Comments Summary Continued

DEVELOPMENT AREAS


EMOTIONAL INTELLIGENCEVIEW360Development Planning Guide

Examining your Emotional Intelligence View 360 Feedback Report

Your reactions to your Emotional Intelligence View 360 feedback report provide insight that is useful not only in the interpretation of the results, but indeciding what you may do about them. Start with your feelings about the results.

Emotional Reaction

Your initial reaction to your summary feedback report is important. It provides insight that is useful in interpreting your results and in deciding whatcompetencies you will target for your developmental planning efforts. Start with your feelings about your summary feedback report. If you had to select asingle word or phrase to describe your emotional reactions, to your summary feedback report it would be:

What is it about your report that leads you to feel this way?

How do your self-ratings compare to your manager? Your direct reports? Your peers? Team members? Other raters?

What trends do you see (things that are surprising or validating)?

What new insights, if any do you get from your report?


EMOTIONAL INTELLIGENCEVIEW360Development Planning Guide Continued

Deciding What Competencies to Work On

The first column below summarizes the Emotional Intelligence View 360 competencies. Place a check next to the ones you would rate as being mostimportant to your current position. The second column reflects competencies in which other raters have provided feedback that some additionaldevelopment is desirable. Place a check next to those competencies that others see as potential development areas. Any competency with both columnschecked suggests a more critical development area These should be targeted as part of your Development Plan.

Competency Group Competency Importance Development

Self Management Self-Development

Adaptability/Stress Tolerance

Self-Control

Trustworthiness

Strategic Problem Solving

Achievement Orientation

Relationship Management Building Strategic Relationships

Conflict Management

Leadership/Influence

Interpersonal Sensitivity/Empathy

Team/Interpersonal Support

Collaboration

Communication Written Communication

Two-Way Feedback

Oral Communication

Oral Presentation

Listening



Deciding What Competencies to Work On Continued

List three strengths based upon your Emotional Intelligence View 360 results to continue to leverage for successful performance in your current job orposition:

1.

2.

3.

List three development areas based upon your Emotional Intelligence View 360 results (i.e., behaviors you will do more, less or differently for successfulperformance in your current job or position):

1.

2.

3.

The purpose of your Emotional Intelligence View 360 feedback is to assist you to develop specific emotional intelligence competencies. Developing skillscan be challenging because it almost always means replacing current behavior with a new pattern of behavior. This is not easy! Research suggests thatdesired change is more likely to be successful when:

The desired competency is specifically definedThere is commitment and motivation to change behaviorAn action plan is shared with othersAn analysis is made of reasons for potential lack of successOther people support your behavior changeThe behavioral outcomes are visible and can be measured

The action plan worksheet on the next page will assist you in developing one of the competencies you have identified based on the results of yourEmotional Intelligence View 360. As you begin your action plan, consider the following:

Focus on being specificUse the recommendations in your feedback report as a basis for your behavioral planKeep your plan simple and put it in writingDefine how to monitor and evaluate results



Deciding What Competencies to Work On Continued

Summarize your key development area (competency) that you plan to focus on. Target these toward a specific group and list them in order of importancein the space provided below:

I wish to increase my own general effectiveness in the following areas:

I wish to increase my effectiveness with my Manager in the following areas:

I wish to increase my effectiveness with my Direct Reports in the following areas:

I wish to increase my effectiveness with my Team Members or Peers in the following areas:



Competency:

Development Activities: Target Dates:

Support/Resources Required:

Measures of Success:

Results/Outcomes:


Emotional IntelligenceView360 Sample Report

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Transcript of Emotional IntelligenceView360 Sample Report