Sample CV for Project Manager for Elevator Business

Senior Project Manager(R&D)/Maintenance Development Manager(Service Elevator Business)

Professional summary:

- Total experience of 12+ years in elevator industry

- Senior project manager in R&D with 4+ years of experience in developing /implementing new products for India market

- Worked closely with stake holders in China, USA, Finland and India

- New product release manager with 2+ years of experience in coordinating and ensuring the agreed product releases are available in market for sales

- Worked along with India Business team and APM business team

- Worked as Maintenance Development manager with 4 years of experience in developing/implementing Modular based maintenance methods(MBM) for elevators, escalators, Customer related processes (complaint handling, cold call visit, Net promoter Index), implementing new processes in Kone Customer care center and spares management

- Worked closely with Maintenance Operations team in Germany, Finland, APM.

- Worked as a commissioning engineer for major projects like DMRC

- Worked as Technical Support Engineer for New Elevator, Service Elevator businesses

Business expertise in New product Development, Commissioning/Installation and Maintenance

business.

Successfully developed new products for volume segment, mid segment and products for repair

business

Had done certification from IIL on Project management and MSP

Successfully implemented many new processes (like MBM) in all frontlines across India

Successfully brought the Kone, India Customer Care center to 2nd position in Kone Global ranking

Had done certification on Six Sigma Green Belt

Had completed Leadership Experience Program (LEX) meant for Hi-Potentials in Kone and presented a

business project to CEO of Kone and SVPs

Had strong customer relationships and won many customer appreciations

Education:

Degree Course College/University Score Year of passing Master of

Engineering Power Systems Regional Engineering

college, 8.36 GPA 2002

Bachelor of Engineering

Electrical Engineering

College of Engineering, Madurai

71.35% 2000

Professional Experience:

Organization Designation Location Duration Kone Elevators India Sr.Project Manager Chennai,India Aug-2010 to till date Kone Elevators India Product release

Manager Chennai,India Apr-2012 to till date

Kone Elevators India Maintenance Deveopment Manager

Chennai,India Apr-2006 to Sep-2010

Kone Elevators India Technical support Engineer North and East region

Chennai,India Apr-2002 to Mar-2006

Product Development Summary:

Market Project Type Role/Designation Project Drivers Duration India Implementation

in Supply line Sr. Project Manger NMono Cost, Visuals,

Eco/space efficiency

Nov 10- Sep-12

India Developing product / Implementation in Supply line

Sr. Project Manger Green Galaxy Cost, Visuals Nov 12- Sep-13

India Developing

product /

Implementation

in Supply line

Sr. Project Manger IMono Cost, Visuals, Eco efficiency

Nov 13- Mar-15

India Developing

product /

Implementation

Sr. Project Manger Olympus ERD Cost Nov 13- Sep-14

in Supply line

India Implementation in Supply line

Sr. Project Manger NMini Cost, Visuals, Eco/space efficiency

Nov 10- Sep-12

Professional Resposibilties:

- As a Senior Project Manager was responsible to ensure the following things are done

- Preparation of the Project Management plan. - Preparation of the Quality, Safety, Resource, Time, Scope, Risk management plans. - Use Kone Way standard methodologies to implement the project which is in line with PMI - Understand the project requirements and agree the specification with stake holders - Identify different needs of the stake holders from the project and get result providers

commitments - Integrating the team for meetings with respective stake holders for discussions - Agree on the cost targets required by business and followup the cost levels in each milestones,

identify risks, make action plans and discuss in the steering - Having a weekly followup and status update to key stake holders - Present the status of the project in monthly business steering meetings and escalate the

criticalities and support needed - Follow up the deliverables to be completed in Time and quality - Follow standardized process in the organization to handle the project - Agree on the source plan, rampup/ rampdown plan with Sourcing, SQM - Agree on the manufacturing targets, processes with factory team and work closely with

respective stake holders - Agree on the quality targets and ensure that Technology, Quality, Reliability reviews are done in

each mile stone and targets are met at the end of the project - Agree on installation, maintenance process needs, productivity targets and involve respective

stake holders in each stage to verify and validate the targets - Ensure the training on product, methods are planned and effectively done - Ensure that the needed sales, installation, maintenance documents are created - Ensure that the sales tools, marketing materials are created - Appraise the associates and address the concerns accordingly.

As a Product release manager was responsible to

- Agree the release contents with business team and category teams

- Followup the progress of items agreed for release and discuss in the PD rush meetings

- Identify risks and support needed for release and discuss it in the business steering team

- Ensure that necessary sales tools are ready by the release

- Impart sales training to sales force in front line and head office sales support team

As a Maintenance Development manager, I had achieved

- Implementing Modular Based Maintenance process for Elevators, Escalators across India

- Analyzed Net promoter index audit results and proposed actions plans to SEB Director

- Improved the Kone India Customer center ranking to 2nd position in Global ranking

- Implemented many process changes in KC3 reporting module

- Developed a tool for managing spare parts in head office, front line

Key Initiatives performed

Role/Designation How Result

Implementation of Modular based maintenance method

Manager- Maintenance Development

MBM-2 was a global project. I had made a detailed study on the process, did pilots in few branches (chennai, Bangalore) and feedbacks were implemented. Then MBM-2 was rolledout across the country. We had made audit norms and it was back reported in a online tool

LIS/operator was improved and preventive maintenance quality improved

Analysing NPI results and making action plan for imp

Manager-

Maintenance

Development

Customer loyalty survey is been done now every year. During my tenure, I used to go thro the feedbacks from customers , identify areas of improvement and present that to SEB director.

Some key changes like restructuring of service teams, improving spares availability, communicating the service visit in advance to avoid missed visits were made. Now KEI is is on top with good NPI score

Implementation of

predictive

replacement in Delhi

Metro Elevators

Manager-

Maintenance

Development

DMRC is a strategic customer for Kone in India. I had discussed with Global maintenance support team in getting life time of components and mapped those wrt to differet starts/equipment in DMRC. Clear check list were made wrt to each elevators and it was implemented. Based on the wornout details of it, life time was fine tuned again to reduce material consumption

Improvement in Quality by reducing callouts and increase in customer satisfaction

Improving Kone

Customer care centre

performance

Manager-

Maintenance

Development

Kone has a outsourced call centre which needs to be operated for 24x7. I had visited weekly to this centre to discuss, audit the calls and understand

I had initated trainings about elevators, process trainings to agents. We had made audits from recordings

the gaps eg., training needs, attritions, process gaps etc.

and address the issues to service provider and to the agents. Also process changes made. Finallly we could bring the KC3 global audit

ranking to 2nd from 9th

in 2010

Service Quality

improvement of

equipments in DLF,

Gurgaon

Manager-

Maintenance

Development

DLF is one of the startegic

customer. When we had issues in meeting the performance requirements, I was deputed there for 6 months to take care of DLF exclusivelly. I was managing the team of route supervisors, technicians and providing training, handling customer issues, analysisng the callouts, making action plan and implementing it.

Team competency

was improved and personally I improved my leadership skills. Actions initiated were apprecitaed by both customer and our MD

As a Technical support Engineer, I had achieved

Commisioning more than 100 elevators in Delhi Metro Rail Project in Line1, 2 and 3. I was

appreciated by DMRC Consultant Mr. O.H. Pandey and our MD

Commisioned elevator in SHAR, Shri Hari Kotta which is been used for Rocket launching

Provided technical support for Kolkata, Delhi, Gurgaon and Noida frontlines