公職生涯歷程的 變與應變: 內在生涯敘說 及 生涯轉換能力之...

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The Change and Contingency Within the Career Experiences of Public Officials: the Cultivation of their Interior Narrative and their Caliber to Adapt into Career-transitions 公職生涯歷程的 變與應變: 組織變革脈絡下的個人生涯轉換與適應 由於現代職場的多變特性以及就業管道的彈性與 多元化,導致公務員在公職生涯發展歷程中必須面對 的生涯轉換議題顯得相對複雜。 根據最近的研究指出 (例如:劉馨嬪,2008),即使在相對穩定、缺少流 動的教育界,兩次至三次的職業轉換經驗愈來愈是經 常發生的現象;其實,類似狀況也出現在近年專業運 動員的生涯發展歷程(例如:黎天生、李光武、黃崇 儒、陳建利、陳堅錐,2007)。 文|楊育儀 ArticleYang Yu-yi The transition of personal career and its habituation under the sequence of organizational transformations Due to the variety of working grounds and the diversity and flexibility of jobs, the issues a public official has to face during his career as a public official has been even more complicated. According to the research done recently (for example, Liu Sin- bin , 2008 ), it happens more frequently that one has to change the path of his occupation two or three times even in a more stable and less mobile field like Education. As a matter of fact, the similar condition also occurs in the career development of professional athletes, for instance, Li Ting-sheng, Lee Guang- wu , Huang Chong-nu, Chen Chiang-li and Chen Chiang-zhui in recent years (2007). 內在生涯敘說 生涯轉換能力之開展 2010.vol.48 海巡雙月刊 2010.vol.48 1

Transcript of 公職生涯歷程的 變與應變: 內在生涯敘說 及 生涯轉換能力之...

Page 1: 公職生涯歷程的 變與應變: 內在生涯敘說 及 生涯轉換能力之 …主觀「內在生涯」對於現代職業發展之重要性逐漸增 加。 或許是受到同儕楷模示範的影響,或許衍生自

The Change and Contingency Within the Career Experiences of Public Officials: the Cultivation of their Interior Narrative and their Caliber to Adapt into Career-transitions

公職生涯歷程的變與應變:

組織變革脈絡下的個人生涯轉換與適應

由於現代職場的多變特性以及就業管道的彈性與

多元化,導致公務員在公職生涯發展歷程中必須面對

的生涯轉換議題顯得相對複雜。 根據最近的研究指出

(例如:劉馨嬪,2008),即使在相對穩定、缺少流

動的教育界,兩次至三次的職業轉換經驗愈來愈是經

常發生的現象;其實,類似狀況也出現在近年專業運

動員的生涯發展歷程(例如:黎天生、李光武、黃崇

儒、陳建利、陳堅錐,2007)。

文|楊育儀

Article|Yang Yu-yi

The transition of personal career and its habituation under the sequence of organizational transformations

Due to the variety of working grounds and the diversity and

flexibility of jobs, the issues a public official has to face during

his career as a public official has been even more complicated.

According to the research done recently (for example, Liu Sin-

bin , 2008 ), it happens more frequently that one has to change

the path of his occupation two or three times even in a more

stable and less mobile field like Education. As a matter of fact,

the similar condition also occurs in the career development of

professional athletes, for instance, Li Ting-sheng, Lee Guang-

wu , Huang Chong-nu, Chen Chiang-li and Chen Chiang-zhui

in recent years (2007).

內在生涯敘說及生涯轉換能力之開展

2010.vol.48 海巡雙月刊

2010.vol.48

海巡雙月刊

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這些現象反映出,在邁入新世紀的當代職場環境

中發展生涯、追求職業成功,應有著與過去截然不同

的態度與思維,因此,不同於過往公職生涯強調的

「安定」本質,或者在「直線式的生涯發展型態」及

「單一的發展路徑」(楊育儀,2010)思考進可攻

或退可守的生涯議題時,今日在公務體系任職服務的

海巡署警職、文職及海關人員或者現為多數比例的軍

職人員,在應對每日工作以及從事長遠的生涯規劃議

題方面必須有著更為積極創造的態度與主動應變之思

維。

「精簡」已經成為近年以來政府組織應變的必然

方法,「組織變革」(organizational change)儼然成

為檢討行政效率之重要議題;這樣的趨勢不僅不會趨

緩,而且可能會逐年加速。 不同於其他公務員,多

數的志願役軍職人員自青少年期即進入軍隊體系組

織,在「生涯探索期」(Super, 1980)並未有足夠試驗

機會發展多元的「職業自我概念」(occupational self-

concept),過早定位生涯、進入生涯發展的適應期,

是故,對於軍隊組織以外的職場運作模式與文化相對

較為陌生。 這樣的特性,導致為數不少即將退役的

軍官或士官在思考生涯轉換議題時,經常摻和著逐漸

浮現的「中年危機」(midlife crisis)以及早年生涯發

展初期本應面對的「自我認同」(ego identity)議題,

深陷其中難以釐清,在轉換歷程的適應上因而面對較

多困境。 認同延緩(identity moratorium)、閉鎖認同

(identity foreclosure)、認同混淆(identity confusion)(

Marcia, 1991),這些議題成為在海巡機關從事教育訓

練實務或推動員工協助方案時常見的現象。

These phenomena ref lect that we should have a

different attitude and apply a new kind of thinking for career

developments in contemporary working field at this brand-new

century, as well as the pursuit of a successful career of life.

Therefore, the perspective we choose to take, when it comes

to the examinations on the career of a public official, should

differentiate from the past when the essence of "stability" or

the ideas of "one single path of development" and "linear mode

of career development" were highly emphasized to facilitate

one's career extension and its maintenance(Yang Yu-yi,

2010), so now the workers including coast-guard policeman,

civil servants, customhouse officials and professional soldiers

of CGA in the system of public affairs, are required to have

the attitudes of positive creativities and the active habituations

upon the issues of daily routine and long-term career plans.

In these years, "succinctness" is the necessary methodology

for governmental organization to apply when it comes to

coping with changes, "organizational change" has become the

important issue for the administrations to reflect and review

their efficiencies. And the pace of such trend won't even

decelerate but accelerate year by year. Unlike other public

officials, most voluntary professional soldiers have participated

in the organization of military system since adolescence, but

those soldiers wouldn't have enough chances of experiments

for "occupational self-concept" during the "exploring period

of one's career," (Super, 1980)and prematurely they have

to modify themselves into the path of their chosen career

and step into the habituated period of career developments.

Thus, they're unfamiliar with those modes and cultures of the

occupational movements outside the military organization.

These characteristics have driven most retired commissioned

officers and officers into the mixed issues of "midlife crisis"

and "ego-identity" gradually which should be contemplated

in their early career-developments but now those issues

gradually submerge on the surface to apprehend them

severely, and they're so sunken into those problems that they

cannot obtain a clear way out and sort things out altogether.

Therefore they're pushed into more plights in the adjustments

of career-transitions. The issues like" identity moratorium,"

"identity foreclousre"and "identity confusion" have become the

common phenomena when customhouse organization tries to

educate and train their employees and promote the Employee

Assistance Programs(EAPs).

溫老師園地│ Counseling Field

2010.vol.48

海巡雙月刊

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生涯轉換歷程中的「變」與敘說

在從事教育訓練與心理諮詢實務工作時經常可以

看到,影響生涯轉換現象發生的因素很複雜,大體

上,可以區分為個人因素、家庭因素與社會環境因素

等三大向度(王碧瑤,2004); 其中,「年齡」、

「機會」及「個人興趣與個性」是常被提及影響個人

生涯轉換的主要因素,此外,社會潮流的改變、職務

升遷的可能、職務內容與工作壓力、與長官或同事間

的人際關係,以及家庭成員需求與家庭經濟結構的改

變亦可能是促使個人做出生涯轉換的決定(王碧瑤,

2004;劉馨嬪,2008)。

在心理支持服務的提供方面,藉由外在支持的協

助有助於轉換中的個體逐漸克服不確定與恐懼感,進

而適應轉任後的工作環境與滿足個人需要,因此,

「親友家人」或者「同儕」之支持便是影響抉擇時決

定與否以及抉擇後的心理適應歷程相當關鍵的重要因

素(劉佳怡,2005;劉馨嬪,2008)。 再者,多嘗

試各種與當前職務有關或者無關的活動,在多樣活動

機會中探索自身的能力、性向、興趣、價值觀(劉馨

嬪,2008),以及多了解未來職場的潛在機會以及

發展趨勢,這些有助於延展生涯觸角的方法對於「成

功」轉換生涯有其必要性,尤其是面臨現今多變的職

場環境。

The "change" and the narrations on the experience of career-transitions

When peop le engage in the pragmat ic works o f

educational trainings and psychological consults, they could

observe the complexity of the causes and influences on

the phenomena of career-transitions. Generally speaking,

you could divide those problems into three magnitudes

as individual causes, family causes and causes of social

environments (Wang Bi-yao, 2004). Among these factors,

"age""chances" and "personal i ty and in terests" are

frequently mentioned as the main factors to affect personal

career-transitions. Besides, the changes of social trend,

the possibility of job-promotions, the content of the job, the

pressure from work, the relationships between colleagues

and superior boss, the needs of family members and the

change of economic structure within the family might be

what really prompt an individual into making a determined

decision on their career-transitions. (Wang Bi-yao, 2004;

Liu Sin-bin, 2008)。

In the aspect of the services provided for psychological

supports, they could rely upon the exterior supports and

assistances which are really helpful on the overcoming

of the senses of uncertainty and fear. Furthermore, their

individual needs would be gratified when they finally adapt

into the shift of working environments since the supports

from "family members and friends" or "colleagues" are

the major factors which truly affect their decision before

they make the decision and also play a crucial part of

mental adjustments after they make the decision (Liu

Chia-yi, 2005;Liu Sin-bin, 2008). Moreover, multiple

trials of various activities which may not have anything to

do with their jobs are helpful for them to understand the

potential opportunities of their future working fields and the

tendencies of their developments and also to explore their

own abilities, orientations, interests and views of values

(Liu Sin-bin, 2008), these activities would really give

them some guidance to extend the antennae of their career-

methodology and they're also necessities for the "success"

of career-transitions, especially when it comes to the

diversities of occupational environments.

2010.vol.48 海巡雙月刊

2010.vol.48

海巡雙月刊

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相當值得注意的是,在探討生涯轉換議題時,我

們似乎可以從更為積極層面瞭解生涯轉換現象,除了

與從事工作的適配度降低、厭倦既定工作程序與生活

模式之外,追求專業發展、積極奮發向上,藉由新嘗

試與新學習經驗實現自我認同,似乎是逐漸被提及的

重要因素(例如:劉佳怡,2005),這些也反映了

主觀「內在生涯」對於現代職業發展之重要性逐漸增

加。 或許是受到同儕楷模示範的影響,或許衍生自

正向的內在對話,重新敘說「我」與「生涯」的關係

(劉慧屏,2007)讓自己得以在不同的生命位置上看

到自己的多面性,擴展了對自我的認識以及看到了更

多的可能性,從曾經經驗的過去經驗中賦予更為豐富

的生涯意義,因此,促成了生涯轉換和改變行動力之

出現。

內在生涯之探究:在意義敘說中發展生涯轉換能力

根據研究指出(例如:黃中書,2007),相

當大比例的軍職人員其退役後的生涯轉換機會取決於

個人自行摸索,雖然政府致力於推動就業輔導工作,

然而,由退輔會成功輔導就業人數僅佔五十歲以下退

役軍人的百分之二十左右。 或許,更為重要的是,我

們必須意識到生涯轉換的發生並非在一時或是被迫做

決定的單一時間點上,「生涯轉換能力」應該是被發

展的;而培育與發展生涯轉換能力如同上述,關鍵在

於:探索生涯意義的可能。

What is worthy of our attention is that we seem to be able

to understand the phenomena for the various layers of career-

transitions in a more positive manner when we discuss the

issue of career-transitions, except the sense of adaptiveness

one has with one's job seems to deteriorate, the boredom

over the fixed routine and living mode, the positive profession

attitude for career improvements and extensions through new

trials, learning experiences and self-recognitions seems to the

factor which gets brought out more and more(for instance,

Liu Chia-yin, 2005), and these factors also reflect that the

subjective "interior career" seems to be more and more

important in modern career-developments. Perhaps, under

the influence of colleague role-model, one could produce

the positive kind of interior dialogues to retell the relationship

between "me" and "my career" ( Liu Hui-ping, 2007)so one

could see the multiple facets of oneself in different positions

of life. That extends one's acknowledgements over oneself

and one's discoveries of more possibilities within oneself, and

one could also learn from past experiences and bestow more

plentiful meanings over one's career, therefore, that will induce

the happenings of one's career-transitions and the motion

strength for changes.

The exploration on the interior career: to develop the capability on career-transitions through meaningful narrative

As the research indicates (for instance, Huang Chung-

shu , 2007) that the opportunities of career-transitions

among the retired mil i tary off icials rely majorly upon

voluntary explorations within the individuals, even though the

government has made great effects to promote Vocational

guidance work, the percentage on the successful career-

transitions for retired soldiers under middle age is merely 25%

within Veteran Affairs Commission. What counts more is that

we have to be conscious of the fact that the happenings of

career-transitions won't happen immediately at a time when

decision is forced to be made, "the capability for career-

transitions" should be developed, and to nurture and to

develop the capability of career-transition, as we've discussed

above, crucially depends on the possibility of exploring the

meaning of career-transitions.

溫老師園地│ Counseling Field

2010.vol.48

海巡雙月刊

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The cases of premature career-habituations and its relative

closeness among public officials have also usually been

seen within the journey of career-developments among the

contestants of professional athletes. Taking the researches done

in recent years by Li Ting-sheng , Lee Guang-wu, Huang Chong-

nu, Chen Chiang-li and Chen Chiang-zhui (2007) for examples,

they discover that it is an important issue to help the student

athlete cultivate their own ability which will lead to the success

of transiting their careers from playground to common working

fields. Because most contestants of professional athletes spend

their early years in trainings and the cultivation of professional

skill and that tends to induce the lack of other skills, that would

seriously limits the options of other occupations. This kind of

phenomenon is very similar with military policemen as well as

public officials, they tend to have the characteristic not to view

diversities of other career in the opposite position. Maybe they

would also disintegrate themselves from other careers because

they are overtly assured about the narrative of the meaning of

their careers without deeper contemplations, and they neglect

the potentialities of other possibilities. Thus the meanings

supposedly bestowed upon individuals have been absent and

rootless.

Contrary to the analysis of objective conditions done in

the past about the emphasis upon educational trainings, it

has"rationally"explores and promotes the ways toward the

ability-developments on career-transitions, and this mode of

ability-developments, that enhances the narrative of interior

career as the subject, may be more suitable for the stable and

unitary patterns of career-development within the affairs of

Coast Guard Administration.

Todefinethedirectionofcareer-transitionthroughthereflectionsofvalueswithininteriordialogues

Contrary to stability, changes seem to give people some

sense of "insecurity." The feelings of chaos and uncertainty

often occur during the journey of career-transition, especially

in the early stage before career-transition and the period after

career-transition, those people tend to experience lots of

negative feelings and emotional responses, and those emotions

might come from the hesitation of leaving the habituated life-

style and the un-familiarity toward new life-style and new mode

of living, and sometimes they might even have deep sense of

fear for the future due to the limitations brought by the age (Liu

Chia-yi, 2005; Cai Yi-ting, 2009).

公職生涯發展的過早定型及相對封閉性,在專業

運動選手的生涯發展歷程亦經常看見。以黎天生、李

光武、黃崇儒、陳建利、陳堅錐(2007)近年所做的

研究為例,他們發現幫助學生運動選手發展能力,具

備足夠能力能夠成功地從運動場上轉換到工作職場是

一個重要議題,因為專業運動選手在早期生涯花費大

部分時間在訓練上,發展運動專業技術,由於其他技

能的缺乏,因此導致其職業選擇受到很大的限制。 與

此種現象相當類似,軍警或者公務生涯發展歷程過於

缺少相對位置以看待生涯多面性的特性,是否也在無

形中讓自己與生涯之間的關係斷裂,讓生涯意義之敘

說變得過於確定而單薄,以致於忽視了更多可能性的

開展,個人意義的賦予因此而缺少了紮根的實在?

相對於過去在教育訓練上著重於從客觀條件的分

析,「理性地」探討促成生涯轉換能力發展之途徑,

此種以強調內在生涯敘說為主體的能力發展模式或許

更適用於相對穩定而單一的海巡公務生涯發展形態。

在價值反省的內在對話中釐清生涯轉換方向

相對於穩定,轉換似乎帶給人某種程度的「不安

全感」。在生涯轉換歷程中經驗到的經常是混沌、

不確定的感受,尤其,在生涯轉換之前與轉換後初

期,轉換者大多會經驗到負面的感受與情緒反應,這

些情緒可能來自於脫離慣性生活的猶豫、對新工作與

新生活型態的陌生,甚至對未來以及因年齡帶來的有

限感所產生的深層恐懼(劉佳怡,2005;蔡依婷,

2009)。

2010.vol.48 海巡雙月刊

2010.vol.48

海巡雙月刊

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Somehow more and more researches point out (for

instance, Wang Guang-hui, 2004) that career-transition refers

to a psychological journey, which is usually a good opportunity

for self-exploration. In the works of psychological consults,

we could see lots of people gain a complete sense of self and

good opportunities in the fact of career-transition, and they

could have better and deeper sense of self-knowledge within

the process of selecting options and self-organizations and also

fine understandings of exterior reality and interior conditions, at

last they've learned how to balance themselves with a matured

attitude toward their future career. This kind of experience of

career-transition is gained through endless dialogues within

oneself and the reflections of one's values, and its essence

is interior exploration. Thus, this would help those people

to view the process of career-transition as way to "explore"

opportunities, and they would cherish the resources they've

possessed and the experiences they've obtained in the past,

then they would develop their careers in a positive attitude

instead of explaining their career-transitions in a more passive

and negative manner.

As the viewpoint brought by Zheng Yu-mei (2001) that

career-transitions are not always planed beforehand, whether

they're planed or not, if we could produce some positive

motivations through the stimulus of exterior conditions, then we

would reflect our own values and re-assure the path of career-

transitions and re-organize and renew our individual careers,

and this experience of career-transition, which concentrates

upon the interior psychological journey, would be very

helpful for individuals to face off their future careers after the

transitions are made.

然而,愈來愈多的研究指出(例如:汪光慧,

2004),生涯轉換涉及的是一種心理歷程,經常是一

個進一步探索自己的絕佳機會,在從事心理諮詢工作

實務時,我們可以看到很多面臨生涯轉換的人因而獲

得整合自我感的契機,在面對選擇機會與整理自己的

過程中更加深刻地認識自己,了解外在現實與紮實內

在條件,學習如何以更為平衡與成熟的態度面對未來

生涯。 這樣的生涯轉換經驗,其本質為內在生涯的探

索,亦即價值反省的不斷對話;如此,有助於將轉換

的過程視為是進一步「發展」的機會,將生涯動力延

續到轉換之後,讓面臨轉換的人更為珍惜已有的資源

與過去經驗,用更為積極的心態發展自己,而非從被

動而負面的角度解釋與面對生涯轉換經驗。

如同鄭韻玫(2001)提及的觀點,生涯轉換並

非都是計劃性的,無論是計劃和非計劃性,若能藉由

外在情境刺激產生主動面對生涯轉換的正向動機,經

由價值反省以確認生涯轉換方向、統整及更新個人生

涯,此種著重於內在心理歷程之生涯轉換經驗將有助

於個人面對轉換後的未來生涯。

溫老師園地│ Counseling Field

2010.vol.48

海巡雙月刊

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Page 7: 公職生涯歷程的 變與應變: 內在生涯敘說 及 生涯轉換能力之 …主觀「內在生涯」對於現代職業發展之重要性逐漸增 加。 或許是受到同儕楷模示範的影響,或許衍生自

結語

生涯轉換是否「成功」,有時很難定義,有其相

對主觀性。不過,從後現代的生涯觀點來看,若能在

經歷生涯轉換之後,對於所做選擇造成的個人生活方

式與對日後職業發展的影響有著相當清楚的理解,而

這些新的可能性對於自己是有意義的、是自己看得到

的,如此的生涯轉換經驗將有助於未來的生涯發展。

「應變」涉及的是在面對變化與不確定狀態時所

開展的內在對話心理歷程。若能不斷在教育訓練與諮

商輔導實務工作中鼓勵形成檢視生涯經驗的內在對

話,將有助於海巡公務人員重新賦予工作新的意義,

這樣的對話歷程將與生涯轉換能力之發展有著密切關

係。

(本文作者現職為國立嘉義大學輔導與諮商學系所測驗

評量與調查中心主任)

Conclusion

Sometimes it 's hard to define whether the career-

transition is a success or not, and quite often it becomes

re lat ive ly subject ive. But to v iew one's career in a

postmodern perspective, if we could come to the realization

of the sequences caused by one's choice on personal life-

style and career-developments afterwards, those new

possibilities might be meaningful and only to be perceived by

oneself, this kind of experience for career-transition would

be very beneficial for future career-developments.

"Changes" have involved the psychological journey of

interior dialogues when it comes to facing changes and the

conditions of un-certainty. If we could encouraged people to

examine their career-experiences and their interior dialogues

endlessly through educational trainings and the pragmatic

works of consultations and counseling, that will help the

public officials within Coast Guard Administration to bestow

new meanings upon their works, and this kind of dialogues

do have close relation to the ability-developments of career-

transitions.

(The author is the director of Psychological Assessment & Survey Center, Department of Counseling, National Chiayi University)

2010.vol.48 海巡雙月刊

2010.vol.48

海巡雙月刊

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