機電2.0服務新里程E&M 2.0 A New Journey

機電工程營運基金第二個五年策略計劃Electrical and Mechanical Services Trading Fund - The 2nd 5-year Strategic Plan

機電工程營運基金（營運基金）一直致力成為客戶的可靠伙伴，共同創造更大的公眾價值。為了給予客戶嶄新的服務體驗，我們早在 2013/14 年度制訂了首份為期五年的企業策略發展計劃，涵蓋需要提升機電工程服務的範圍。建基於首個策略計劃的佳績，今年營運基金再制訂第二個五年策略計劃，以創新科技持續革新，為客戶提供數碼化機電工程方案，並以社會利益為依歸，創造最大的公眾價值，朝着機電 2.0 時代進發。

The Electrical and Mechanical Services Trading Fund (Trading Fund) has always been committed to becoming a reliable partner for customers and jointly creating greater public value for Hong Kong. In order to give customers a brand new service experience, we formulated the first five-year corporate strategic plan as early as 2013/14, covering the scope of improvement needs in our electrical and mechanical (E&M) engineering services. Building on the success of the first strategic plan, this year, the trading fund have formulated the second five-year strategic plan to continuously innovate in innovation and technology, provide digitised E&M engineering solutions for clients, maximise public value with the interests of the community in mind, and to move towards a new era of E&M 2.0.

機電2.0服務新里程E&M 2.0 A New Journey

機電工程營運基金第二個五年策略計劃Electrical and Mechanical Services Trading Fund - The 2nd 5-year Strategic Plan

客戶層面

員工層面

機構層面

Client Perspective

Staff Perspective

Organisation Perspective

‧ 將400多幢主要政府建築物提升至數碼化的基礎；

‧ 透過實時數據進行監測，提高系統的可用性、可靠性、運行效率同建築物能源表現；以及

‧ 優化客戶服務中心，通過數碼化流程管理，提供更方便的溝通途徑加強連繫客戶。

‧ 成立機電學院、建立一支能夠提供高效應變方案的卓越作業團隊；

‧ 全面落實創新培訓、強化營運基金團隊與行業之間的協作；以及

‧ 為數碼化機電工程方案製訂最佳操作及維修作業守則。

‧ 推動創新、協作、靈活、透明的機構文化，提供最少60項的創新解決方案，優化服務質素；以及

‧ 成立創新合作平台，連結大學、初創企業及科學園等科技及創新才能伙伴，共同找出最合適的數碼化機電工程方案。

‧ Upgrade more than 400 major governmentbuildings to form the basis of digitalisation;

‧ Improve sys tem ava i lab i l i t y , re l iab i l i t y ,operational efficiency and energy performanceof buildings through the application of real-timeremote monitoring; and

‧ Upgrade the Customer Service Centre (CSC)with digitised workflow management to providemore convenient communication channels tostrengthen the connection and engagement withcustomers.

‧ Establish an E&M academy and an outstandingwork team with emergency support capabilities;

‧ Ful ly implement innovat ive t ra in ing andstrengthen the collaboration between the tradingfund and the trade; and

‧ Develop best practices for operation andmaintenance of major digitised E&M engineeringsolutions.

‧ Cultivate innovative, connect, agile and transparent(iCAT) organisation cultures and provide clients withat least 60 innovative solutions for enhancing servicequality;

‧ Establish an innovative collaboration platform (InnoPortal) to connect with universities, start-ups andscience parks on technology and innovation with aview to jointly identifying the most suitable digitisedE&M solutions.

We sincerely invite you to learn about the expected results of our second five-year Strategic Plan through a short video from the view of a new employee in EMSD.

我們誠邀您觀看一段短片，透過一位新入職機電工程署的同事了解營運基金第二個五年策略計劃期望的成果。

E&M 2.0

期待與您我們並一起成就

攜手邁向服務新里程，

機電2.0的願景。

We look forward to working withyouto walk the extra mile in E&M engineering service towards achieving

3大主要策略Main Strategy

5個策略目標Strategic Goal

8個策略行動Strategic Task

機電數碼化E&M Digitisation

企業遠景：機電 2.0企業目標：透過與不同持份者的伙伴關係，創造公眾價值及改善社會Vision: E&M 2.0Corporate Goal:　 Creating public value for community betterment through

partnership with different stakeholders

策略Strategy

提供數碼化機電工程及創新方案，配合發展智慧城市和應對氣候變化的政策。Providing digitised E&M services and innovative solutions in tandem with smart city development and policies in response to climate change

策略目標Strategic

Goal

為客戶的主要機電資產提供數碼化資產管理，透過實時監控及數據分析，提升運行效能和客戶服務。Provide digitised asset management for clients' major E&M assets and enhance operational efficiency and customer services through real-time monitoring and data analysis.

行動Strategic

Task

為客戶的主要機電資產建立數碼化資產管理系統（AMS），綜合各類運作及維修數據於共同平台進行整理及分析，提供並加強預測性維修保養，提升資產至最佳運行狀態。Establish a digitised asset management system (AMS) for clients' major E&M assets, and facilitate consolidation and analysis on various types of operational and maintenance data through a common platform with a view to stepping up predictive maintenance and upgrading assets to their optimal operating conditions.

為客戶的主要機電資產加裝數碼化設備，並建立區域數碼監控中心，配合使用物聯網，以進行遙距實時監控，提升有關資產的運作效率和環保表現。Install digitisation equipment on clients' major E&M assets and establish regional digital monitoring and control centres in conjunction with Internet of Things for real-time remote monitoring on relevant E&M assets with a view to enhancing their operational efficiency and environmental performance.

以科技及創新方案優化客戶服務中心（CSC）及服務流程，並加強客戶參與和體驗，以提供更稱心的客戶服務及更全面的機電資產運行效能資訊。Upgrade Customer Service Centre (CSC) and its service workflow through technology and innovative solutions, and encourage greater engagement and experience among clients so as to provide better customer services and more comprehensive information on operational performance of E&M assets.

策略目標Strategic

Goal

深化與行業團隊協作，為數碼化主要機電資產訂定最佳操作和維修作業守則，引領行業實踐數碼化機電工程方案。Deepen collaboration with trade partners to develop best practices for operation and maintenance of major digitised E&M assets and lead the trade in implementing digitised E&M engineering solutions.

行動Strategic

Task

建立協作平台，交流與數碼化機電工程方案相關的經驗和技術，並參考數碼化資產管理系統收集所得的數據及作出的分析，訂定最佳操作和維修作業守則以確立行業標準。Establish a collaborative platform to exchange experience and technology related to digitised E&M engineering solutions. With reference to the data collected and analysis made by the digitised asset management system (AMS), develop the best practices for E&M assets operation and maintenance to establish industry standards.

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‧為客戶的重要機電資產建立數碼化資產管理系統（AMS）；

‧為客戶的主要機電資產加裝數碼化設備；

‧設立區域數碼監控中心，透過互聯網協調各區的數碼化系統，強化監察數碼化資產管理的工作；

‧優化客戶服務中心及服務流程，加強客戶參與和體驗。

‧ 建立與業界交流經驗和技術的平台，深化彼此協作；

‧ 參考數碼化資產管理系統收集到的數據分析，訂定最佳操作和維修作業守則；

‧ 引領行業實踐數碼化機電工程方案。

‧ Establish digital asset management system (AMS) for customers' important E&M assets;

‧ Install digitised equipment for the customer's major E&M assets;

‧ Set up regional digital monitoring centres to coordinate the digitalisation systems of various districtsthrough the Internet and strengthen the supervision of digitised asset management;

‧ Upgrade the Customer Service Centre and service processes to enhance customer participation andexperience.

‧ Build a platform for exchanging experience and technologies with the industry and deepencollaboration with each other;

‧ Refer to the data analysis collected by the digital asset management system to formulate thebest operating and maintenance practices;

‧ Lead the industry to implement digitised E&M engineering solutions.

制訂數碼化工程方案

深化協作實踐數碼化

Developing Digitised E&M Engineering Solutions

Deepen Collaboration, Implementing Digitisation

培育團隊Excellent Work Team

企業遠景：機電 2.0企業目標： 透過與不同持份者的伙伴關係，創造公眾價值

及改善社會Vision: E&M 2.0Corporate Goal:　 Creating public value for community betterment

through partnership with different stakeholders

策略Strategy

培育掌握專門技術及數碼化作業，並具備國際視野的卓越團隊。Establish an excellent work team with global perspectives, professional expertise and best practices for digitisation

策略目標Strategic

Goal

就各類主要機電資產及不同工作範疇，建立專門技術及數碼化作業的團隊，提升專業水平。 Establish work teams with specialised technology and digitisation practices for different categories of major E&M assets and various areas of work with a view to raising professional standards.

行動Strategic

Task

成立機電學院，開辦獲資歷架構認可的課程及訓練，並促進與本地、國內及外國的技術交流和擴展培訓領域，為各數碼化作業團隊提供適切的培訓。Set up the E&M Academy, offering accredited courses and training under the Qualifications Framework, foster technical knowledge exchanges with local, mainland and overseas counterparts and expand the scope of training so as to provide appropriate training for the specialised technical and digitisation workforce.

為各類主要機電資產，成立特定機電團隊，以提升應急支援能力，並傳承相關知識及經驗。Establish E&M special duty units (SDUs) for different categories of major E&M assets in order to enhance emergency support capabilities and succeed relevant knowledge and experience.

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‧ 成立機電學院，開辦獲資歷架構認可的課程及訓練；

‧ 促進與本地、國內及外國的技術交流和擴展培訓領域；

‧ 成立特定機電團隊，提升應急支援能力，並傳承相關知識和經驗。

‧ Establish an E&M Academy, offer accreditied courses and training under the Qualifications Framework;

‧ Promote technical exchanges at local, national and international levels and expand the scope of training;

‧ Establish E&M special duty units to enhance emergency support capabilities and pass on relevant knowledge and experience.

建立專門技術及數碼化團隊Establish Work Teams with Specialised Technology and Digitisation Practices

企業遠景：機電 2.0企業目標：透過與不同持份者的伙伴關係，創造公眾價值及改善社會Vision: E&M 2.0Corporate Goal:　 Creating public value for community betterment through

partnership with different stakeholders

策略Strategy

擁抱科技，與行業團隊同行，成為一所樂於嘗試創新科技、推動機電數碼化的機構。Embracing technology, collaborating with trade partners, developing into an organisation being willing to leverage on innovative technology and promote digitisation of E&M services

策略目標Strategic

Goal

建立新架構和新工作模式，推動機電數碼化，並培養創新和靈活文化。Adopt new organisational structures and working modes, promote E&M digitisation and cultivate an innovative and agile culture.

行動Strategic

Task

進行企業重組，建立創新辦公室、創新小隊及創新沙盒、連繫創科機構及客戶部門，以靈活方式共同制訂創新方案，五年內為客戶提供至少 60 項創新方案，推廣創新和靈活文化。Implement re-organisation, establish an innovation office, innovation teams and innovation sandboxes, as well as maintain ties with trade specialists and clients for jointly developing innovative solutions in a flexible manner, providing clients with at least 60 innovative solutions within 5 years to promote an innovative and agile culture.

策略目標Strategic

Goal

建立新文化和新環境，提升員工參與度，並培養協作和透明文化。Establish new cultures and environments, encourage greater staff engagement and cultivate a connect and transparent culture.

行動Strategic

Task

開發部門應用程式及電腦系統、建立各不同資訊分享平台及共融空間、優化辦公室環境及設備，以加強伙伴間之連繫及促進意見交流，推廣協作和透明文化。Develop departmental applications and computer systems to create different information sharing platforms and connecting space, optimise office environment and equipment so as to strengthen the ties with stakeholders and promote the exchange of views as well as the connect and transparent culture.

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科技‧創新Technology‧Innovation

‧開發部門應用程式和更新電腦系統；

‧ 建立資訊分享平台及共融空間、優化辦公室環境，促進交流；

‧培養創新、靈活、協作和透明的機構文化。

‧ 重整企業架構，配合新的工作模式；

‧ 設置創新辦公室、創新小隊；

‧ 連繫創科機構及各個客戶部門，共同制訂創新方案。

‧ Develop departmental applications and upgrade computer systems;

‧ Establish an information sharing platform and connecting space, optimise off ice environment, and facilitate communication;

‧ Cultivate an innovative, agile, connect, and transparent organisational cultures.

‧ Implement organisation restructuring in line with new work patterns;

‧ Set up the Innovation Office and establish innovation teams;

‧ Connect with start-up companies and various client departments to work out innovative solutions.

新文化 新環境

新架構 新工作模式

New Cultures New Environments

New Organisational StructuresNew Working Modes

‧ 為香港海關於邊境管制站引進流動X光車輛掃描系統及車輛自動清關支援系統

‧ 為懲教署轄下的懲教所更換和提升閉路電視系統，以提高系統的運作效率和可靠度

‧ 懲教署聯同機電署共同設計「電鎖保安系統」，大大提升了懲教所的運作效率，並加強出入院所的監控工作

‧ 為食物環境衛生署改善靈灰安置所附近的空氣質素，主動檢視和優化化寶爐的抽風及排煙系統

‧ 為食物環境衞生署無線電通訊系統更換工作進行可行性研究，成功研發了新的技術方案，並在多個試點推行先導計劃，成效理想

‧ 為消防處提升救護車規格，從而更充分保障市民安全

‧ 為消防處設計和建造真火模擬設施及不同的訓練場景，協助把消防及救護學院建設成國際頂尖的訓練學校

‧ 為各政府部門於節能減排出謀獻策，協助政府建築物完成能源審核，制訂節能減排的策略計劃

‧ 為使各政府部門的建築物維修保養日臻完善，研發專利技術「建築信息模擬—資產管理」

‧ 為各政府部門應用綜合樓宇管理系統（iBMS），提升操作和維修保養效率，讓客戶安心

‧ 為醫院管理局提升供電可靠性，屯門醫院高壓電力裝置無縫更換

‧ 協助醫院管理局測試和驗收最新的醫療設備和高節能機電設施，例如發光二極管手術室照明系統、熱回收冷水機組、無油磁浮式製冷機組等，確保設施達致最佳作業及運行

‧ 為醫院管理局大樓獲取「綠建環評」卓越評級‧ 聯同醫院管理局（醫管局）獲美國能源工程師學會

頒發亞太區「區域能源項目獎」‧ 香港機場管理局聯同機電署以創新方法合作設計及

建造助航燈系統模擬器並獲設計專利

‧ 為警務處改善工作流程、設計和開發車隊管理系統‧ 為警務處於香港警察學院新教學樓的空調系統採用

整流風扇，示範先進節能技術‧ 為警務處提供專業的技術建議及解決方案，順利翻

新八鄉少訊中心，贏得客戶信賴‧ 為路政署開拓能源效益和節能減排的新領域，設計

和研製行人天橋「智能調光照明控制系統」‧ 為各紀律部隊設計和採購各類機電及電子系統和設

備，準備港珠澳大橋香港口岸過境設施的啟用‧ 為終審法院新大樓提供優質的設計和安裝各種先進

電子系統，提高聆訊暢順度‧ 為康樂及文化事務署提供大會堂備用空調的全面工

程和資產管理解決方案‧ 為康樂及文化事務署的戶外運動場地加裝遙控設

備，並利用智能電話監控場地照明系統，確保系統運作暢順供市民使用

‧ 為運輸署以創新方案引入全港首輛五軸重型拖車，以加強重型車輛救援的能力

‧ 為運輸署提供機電設備和系統的專業及技術支援服務，以確保東隧順暢無縫地交回政府

‧ 為運輸署行車隧道的機電系統提供工程策劃服務，並為交通管制及監察系統等重要設施進行定期更新工程

‧ 向各政府部門展示節能環保的新機會，「智能風機盤管控制器」率先在機電署總部大樓內採用

‧ 協助各政府部門聯繫各大學和初創企業並加強合作，成立創新辦公室，開設網上創新科技協作平台

‧ 於機電署開拓共享試驗平台，支援初創科研項目‧ 於機電署成立了智慧城市專責小組，協助客戶落實

創新意念，促使香港成為放眼未來的智慧城市

‧ Introduced Mobile X-ray Vehicle Inspection Systems and installed Automatic Vehicle Clearance Support Systems at boundary control points for the Hong Kong Customs and Excise Department

‧ Replaced and enhanced the Closed Circuit Television Systems at correctional institutions to enhance their operational efficiency and reliability for the Correctional Services Department

‧ Jointly designed an Electronic Locking Security System with the Correctional Services Department which greatly improved operation efficiency and strengthened access control at correctional institutions

‧ Provided pro-active monitoring and enhancement of the Ventilation and Smoke Exhaust System of joss paper burners in columbarium for the Food and Environmental Hygiene Department to improve air quality in the neighbourhood

‧ Conducted a feasibility study and developed a successful technical solut ion for the replacement of a Radio Communication System for the Food and Environmental Hygiene Department, and held pilot programmes at various locations with good results

‧ Upgraded ambulance specification for the Fire Services Department to enhance well-being for the public

‧ Designed and built various live fire simulation facilities and training scenarios for the Fire Services Department; helped make its Fire and Ambulance Services Academy a leading, world-class training institute

‧ Advised various government bureaux and departments; helped various government buildings complete their energy audits, and developed strategic plans on energy saving and emission reduction

‧ Developed Bui lding Information Model l ing - Asset Management, a patented technology to facilitate more efficient building management maintenance for government bureaux and departments

‧ Implemented integrated Building Management System for government bureaux and departments to raise O&M efficiency and give customers peace of mind

‧ Provided seamless replacement of high voltage installations at Tuen Mun Hospital under the Hospital Authority to raise the reliability of hospital electricity supply

‧ Helped the Hospital Authori ty perform test ing and commissioning of the latest medical equipment and energy efficient E&M facilities, such as LED lighting system at operating theatres, heat recovery chillers and oil-free chillers, to ensure optimal operation of the facilities

‧ Supported the Hospital Authority headquarters building in achieving the BEAM Plus Excellent Grading in Energy Use Certification

‧ Jointly won with the Hospital Authority the Regional Energy Project of the Year Award for the Asia-Pacific region from the Association of Energy Engineers

‧ Jointly developed and implemented with the Airport Authority an innovative Airfield Ground Lighting Power Transfer Simulator, and obtained a patent

‧ Improved the workflow, and designed and developed a Fleet Management System, for the Hong Kong Police Force

‧ Installed an Electronically Commutated Fan in the air-conditioning system at the new teaching block of the Hong Kong Police College of the Hong Kong Police Force, to demonstrate advanced energy saving technology

‧ Provided profession technical recommendations and solutions to the Hong Kong Police Force for the successful refurbishment of the Junior Police Call Permanent Activity Centre and Integrated Youth Training Camp at Pat Heung

‧ Explored new frontiers in energy saving and emission reduction for the Highways Department, designed and built a Smart Footbridge Lighting Dimming Control System

‧ Designed and procured various E&M and electronic systems and facilities for disciplined forces in preparation for the opening of the Hong Kong Boundary Crossing Facilities at the Hong Kong-Zhuhai-Macao Bridge

‧ Provided quality design and installation services of various advanced electronic systems in the new Court of Final Appeal building, to enhance efficiency of court proceedings

‧ Prov ided comprehens ive eng ineer ing and asse t management solutions for back-up air conditioning installations at City Hall for the Leisure and Cultural Services Department

‧ Installed remote control facilities, and applied mobile control technology to control outdoor lighting system at sports grounds for the Leisure and Cultural Services Department to ensure smooth venue operation

‧ Introduced a five-axle heavy recovery vehicle for the Transport Department, the first in Hong Kong, to strengthen its heavy vehicle recovery capability

‧ Provided professional technical support in E&M equipment and systems to the Transport Department to ensure the smooth and seamless transfer of the Eastern Harbour Crossing to the Government

‧ Provided project services for E&M systems at all road tunnels, and regularly upgraded various transport control and monitoring systems for the Transport Department

‧ Demonstrated to government bureaux and departments new opportunities in energy saving and environmental protection, and took the lead to use Fan Coil Unit Energy Saver at EMSD headquarters building

‧ Facilitated government departments and bureaux in liaising and collaborating with universities and start-ups, set up an Inno Office and an E&M InnoPortal to promote innovation and technology

‧ Set up a sharing and testing platform at EMSD headquarters to support innovation and technology projects from start-ups

‧ Set up a Smart City Task Force in EMSD to help clients implement innovative ideas that will facilitate Hong Kong to become a smart city of the future

營運基金作為公營部門機電工程服務的服務提供者，定必繼續以勇於承擔和堅定不移的態度，肩負起讓香港機電資產力臻完善的責任。營運基金會繼續善用人力資源、科技和獨特的靈活營運模式，協助客戶優化機電資產，使之能與時並進，造福大眾。我們樂於與您分享過去的成就。

As the service provider of E&M engineering services in the public sector, EMSTF will remain committed and steadfast in fulfilling our mission to enhance the city's E&M assets. EMSTF will continue to fully utilise its manpower, technology and unique operational flexibility to help clients to upgrade their E&M assets so as to keep pace with the times to benefit all. We are pleased to share with you results in the past year.

SharingExperience分享經驗

我們期待與您一起，攜手共創更多成功故事。We look forward to working with you to co-create more success stories together.

2018/19及往後

and onwards

機電2.0服務新里程E&M 2.0 A New Journey

機電工程營運基金第二個五年策略計劃Electrical and Mechanical Services Trading Fund - The 2nd 5-year Strategic Plan

如欲瀏覽機電工程署創新科技協作平台，請到以下網址： For the EMSD Innovation and Technology Collaboration Platform, please visit:

https://www.emsd.gov.hk/inno

如欲瀏覽機電工程署主網頁，請到以下網址： To view the main website of EMSD, please go to the following website:

https://www.emsd.gov.hk

如您對機電工程營運基金第二個五年策略計劃有任何建議，歡迎以電郵方式向我們提出：2nd5yearplan@emsd.gov.hk。We welcome your suggestions on the second five-year strategic plan for the EMSTF. Please email us at 2nd5yearplan@emsd.gov.hk.

如有查詢，請與我們聯絡：For enquiries, please contact us:

電話Tel：（852）2808 3168 傳真Fax：（852）2882 1574

電郵Email：2nd5yearplan@emsd.gov.hk