At DVS, we support channel technology providers with data, voice and security expertise to enhance their in-house capability. With world-class technical staff throughout the UK, Europe and Asia 24/7, our white label experts help provide a seamless integrated service to your customers.

Truly vendor agnostic, we’re not tied to the products of any specific manufacturer – so we can always add the capability you need to complete your service to your customers. What’s more, our formal quality management processes ensure you can rely on the same service delivery time after time.

Ultimately, we help you free up internal resources, so you can benefit from a flexible, scalable workforce that is both cost effective and consistent.

With DVS, you get the level of technical support that suits you. We’ll engage in full consultancy to determine a service level agreement that provides the most appropriate level of cover – up to and including 24/7, 365 day phone and field support.

Support services include:

• 24/7 service desk: level 2 engineers

• 24/7 engineering support capability

• Level 3 technical expert escalation

• To-site engineer support

• Integrated case management system

• Infrastructure monitoring

• Moves, Adds, Changes and Deletes via our dedicated service operation centre

Support services

For more information, get in touch today: T: 0845 50 50 909 E: info@dvsservices.co.uk