Le Hoang Duy Anh (MR)

Personal BackgroundPersonal information ----------------- 03

Career summary ----------------- 04Knowledge and Experiences ----------------- 05

Project had been done ----------------- 06Achievements ----------------- 10

1. Personal information

• Age: 38 • Address: 45/6A10 Pham Van Chieu Street. Ward 9, Go Vap District –

HCM City• Mobile phone: 0979804877

• Email: anhlhd@gmail.com

Le Hoang Duy Anh - Always effort in leading position by taking challenging for continuous

improvement- Time management base on 3S

principle: Simplicity, Concentrate (Shuchu) and Speed

- Team working and open communication as “Sharing

information is a key”

“ ”

2. Career summary 14 years experience in Automotive after sales service • Company: Honda oto

Binh Duong• Position: After-Sales

Manager

• Company: Hyundai Thanh Cong Corp

• Position: Parts manager

• Company: Honda Vietnam Co. Ltd• Position: After-Sale Service Section

manager

• Company: Vietnam Motor Corporation (VMC)

Manufacture of: Mazda, KIA, Subaru, BMW• Position: Service Advisor

06/2015~

~2015

~2012

2001~

20052000

• In 2002: Graduated in Equipment for Transportation-Construction Engineer University of Transport and Communications – Ho Chi Minh city Branch

3. Knowledge and ExperiencesBe professional in Automotive Industry Main

goal:Dealer Development

- Create business plan for new Auto dealer - New dealer project management.- Evaluation for dealer opening

Field service operation- Monitor dealer KPI- Conduct CSI survey- Support dealer for continuous improvement- Spare parts supply managementTechnical field

- Develop Honda warranty policy- Control Honda Tech-line- Warranty investigation- Training support as In Dealer training program

Management

- Hyundai Parts Depot Management.- Honda auto after sales management

Knowledge and

Experiences

• Setup Honda auto dealer

[ Main responsibility] Location check: Check actual land dimensions, propose initial layout to dealer owner. Layout check: Base on initial capacity calculation, coordination with designer to arrange layout

for meet Honda standard requirements and best operation flow. Follow up during construction process: to assure CI, Honda standard regarding to approval

drawing Final evaluation: qualified dealer facility, system, operation before approve opening day

4. Project has been done

Honda auto Cong Hoa Honda auto Kim Thanh Honda auto Danang Honda auto Bien Hoa

• Setup Toyota Ninh Kieu dealership (Can Tho city)

[ Main responsibility] Layout setup: capacity calculation. Co-work with Toyota Vietnam for final layout.. Tools & Equipment: Setup service tools & equipment list, select vendor and conduct bidding. Manpower setup: Setup Service/Spare Parts organization and recruitments Operation planning: write business plan as Service/Parts with target, strategy, implementation

method

4. Project has been done

[ “Honda Care on spot” campaign] Concept: Bring Genuine service to customer place Achievement: Customer very appreciate to campaign

Event in Quang Ninh Event in Qui Nhon

Event in Can Tho Event in Hai Phong

[Main responsibility] Design Campaign Conduct event with

Agency and Dealer team Transfer to dealer for

their self conduct in annual

4. Project has been done

[ Develop Honda Mobile Service Car] Concept: Equipped in dealer for road support to customer Achievement: Customer & dealer very appreciate to program

[Main responsibility] Design Car appearance Setup Tools & Equipment in

Car Installation & test drive Transfer to dealer

4. Project has been done

5. Achievements5.1. In Honda Vietnam: Contribute to achieved CSI No. 1 in

2009 & 2011 by well manage dealer as filed service role

Overall CSI Regional results

When studied by regional, HCM always achieved higher result than other

5. Achievements5.2. In Hyundai Thanh Cong:

Achieved over target Improve revenue vs same previous

time

5. Achievements5.3. In Honda oto Binh Duong:

Honda oto Binh Duong had opened in Oct, 29th 2015Operation: almost 2 months

Service operation results from Nov, 2015

Service capacity

Category Quantity

No. of GR stall 7

No. of B&P stall 15

Total GR Technicians 10

Total BP technicians 10

Total Service staff 30

Thank You!